HomeMy WebLinkAboutAT&T MASTER AGREEMENT at&T MA REFERENCE NO 20121206-6678Customer
AT &T
Augusta
Street Address: 530 Greene Street
City: Augusta State /Province: GA
Zip Code: 30901 Country: USA
AT &T Corp.
Customer Contact (for notices)
AT &T Contact (for notices)
Name: Tameka Allen
Title: IT Director
Street Address: 530 Greene Street
City: Augusta State /Province: GA
Zip Code: 30901 Country: USA
Telephone: 706 - 821 -2529
Fax: 706 - 821 -2530
Email: alien @augustaga.gov
Street Address: 2180 Lake Bvd NE
City: Atlanta State /Province: GA
Zip Code: 30319 Country: USA
With a copy to:
AT &T Corp.
One AT &T Way
Bedminster, NJ 07921 -0752
ATTN: Master Agreement Support Team
Email: mast(a att.com
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(by its authorized representative)
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MASTER AGREEMENT
AT &T and Customer Confidential Information
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AT &T MA Reference N
This Master Agreement ( "Master Agreement "), between the customer named above ( "Customer ") and the AT &T entity named above
( "AT &T "), is effective when signed by both Customer and AT &T.
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MASTER AGREEMENT
1. INTRODUCTION
1.1 Overview of Documents. This Master Agreement and the following additional documents (collectively, the "Agreement ") shall
apply to all services and equipment AT &T provides Customer pursuant to this Agreement ( "Services ") and shall continue in effect so long
as Services are provided under this Agreement:
(a) Pricing Schedules. A "Pricing Schedule" means a pricing schedule (including related attachments) or other document that is
attached to or is later executed by the parties and references this Master Agreement. A Pricing Schedule includes the Services,
the pricing (including discounts and commitments, if applicable) and the pricing schedule term ( "Pricing Schedule Term ").
(b) Tariffs and Guidebooks. "Tariffs" are documents containing the descriptions, pricing and other terms and conditions for a Service
that AT &T or its Affiliates file with regulatory authorities. "Guidebooks" are documents (designated as Guidebooks or Price Lists)
containing the descriptions, pricing and other terms and conditions for a Service that were but no longer are filed with regulatory
authorities. Tariffs and Guidebooks can be found at att.com / servicepublications or other locations AT &T may designate.
(c) Acceptable Use Policy. AT &T's Acceptable Use Policy ( "AUP ") applies to (i) Services provided over or accessing the Internet and
(ii) wireless (i.e., cellular) data and messaging Services. The AUP can be found at att.com /aup or other locations AT &T may
designate.
(d) Service Guides. The descriptions, pricing and other terms and conditions for a Service not covered by a Tariff or Guidebook may
be contained in a Service Guide, which can be found at att.com /servicepublications or other locations AT &T may designate.
1.2 Priority of Documents. The order of priority of the documents that form this Agreement is: Pricing Schedules; this Master
Agreement; the AUP; and Tariffs, Guidebooks and Service Guides; provided that, Tariffs will be first in priority in any jurisdiction where
applicable law or regulation does not permit contract terms to take precedence over inconsistent Tariff terms.
1.3 Revisions to Documents. Subject to Section 8.2(b) (Materially Adverse Impact), AT &T may revise Service Publications at any
time.
1.4 Execution by Affiliates. An AT &T Affiliate or Customer Affiliate may sign a Pricing Schedule in its own name, and such Affiliate
contract will be a separate but associated contract incorporating the terms of this Agreement. Customer and AT &T will cause their
respective Affiliates to comply with any such separate and associated contract.
2. AT &T DELIVERABLES
2.1 Services. AT &T will either provide or arrange to have an AT &T Affiliate provide Services to Customer and its Users, subject to
the availability and operational limitations of systems, facilities and equipment. Where required, an AT &T Affiliate authorized by the
appropriate regulatory authority will be the service provider.
2.2 AT &T Equipment. Services may be provided using equipment owned by AT &T that is located at the Site ( "AT &T Equipment "),
but title to the AT &T Equipment will remain with AT &T. Customer must provide electric power for the AT &T Equipment and keep the AT &T
Equipment physically secure and free from liens and encumbrances. Customer will bear the risk of loss or damage to the AT &T
Equipment (other than ordinary wear and tear) except to the extent caused by AT &T or its agents.
2.3 Software. Any software that AT &T furnishes to Customer will be governed by the written terms and conditions applicable to such
software. Title to such software remains with AT &T or its supplier. Customer must comply with all such terms and conditions, and they
take precedence over this Agreement as to such software.
3. CUSTOMER'S COOPERATION
3.1 Access Right. Customer will in a timely manner allow AT &T access as reasonably required for the Services to property and
equipment that Customer controls and will obtain at Customer's expense timely access for AT &T as reasonably required for the Services
to property controlled by third parties such as Customer's landlord. AT &T will coordinate with and, except in an emergency, obtain
Customer's consent to enter upon Customer's property and premises, which consent shall not be unreasonably withheld. Access rights
mean the right to construct, install, repair, maintain, replace and remove access lines and network facilities and the right to use ancillary
equipment space within a building for Customer's connection to AT &T's network. Customer must provide AT &T timely information and
access to Customer's facilities and equipment as AT &T reasonably requires for the Services, subject to Customer's reasonable security
policies. Customer will furnish any conduit, holes, wireways, wiring, plans, equipment, space, power /utilities and other items as AT &T
reasonably requires for the Services and will obtain any necessary licenses, permits and consents (including easements and rights -of-
way). Customer will have the Site ready for AT &T to perform its work according to a mutually agreed schedule.
3.2 Safe Working Environment. Customer will ensure that the location at which AT &T installs, maintains or provides Services is a
safe working environment, free of Hazardous Materials and reasonably suitable for the Services. "Hazardous Materials" mean any
substance or material capable of posing an unreasonable risk to health, safety or property or whose use, transport, storage, handling,
disposal or release is regulated by any law related to pollution, to protection of air, water or soil or to health and safety. AT &T shall have
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no obligation to perform work at a location that is not a suitable and safe working environment or to handle, remove or dispose of
Hazardous Materials.
3.3 Users. "User" means anyone who uses or accesses any Service provided to Customer. Customer will cause Users to comply
with this Agreement and is responsible for Users' use of any Service unless expressly provided to the contrary in an applicable Service
Publication.
3.4 Resale of Services. Customer may not resell the Services or rebrand the Services for resale to third parties without AT &T's
written consent.
4. PRICING AND BILLING
4.1 Pricing and Pricing Schedule Term; Terms Applicable After End of Pricing Schedule Term. The prices listed in a Pricing
Schedule are stabilized until the end of the Pricing Schedule Term and will apply in lieu of the corresponding prices set forth in the
applicable Service Publication. No promotion, credit, discount or waiver set forth in a Service Publication will apply. At the end of the
Pricing Schedule Term, Customer may continue Service (subject to any applicable notice or other requirements in a Service Publication for
Customer to terminate a Service Component) under a month -to -month service arrangement at the prices, terms and conditions in effect on
the last day of the Pricing Schedule Term. AT &T may change such prices, terms or conditions on 30 days' prior notice to Customer.
4.2 Additional Charges and Taxes. Prices set forth in a Pricing Schedule are exclusive of and Customer will pay all taxes
(excluding those on AT &T's net income), surcharges, recovery fees, customs clearances, duties, levies, shipping charges and other similar
charges (and any associated interest and penalties resulting from Customer's failure to timely pay such taxes or similar charges) relating to
the sale, transfer of ownership, installation, license, use or provision of the Services, except to the extent Customer provides a valid
exemption certificate prior to the delivery of Services. To the extent required by law, Customer may withhold or deduct any applicable
taxes from payments due to AT &T, provided that Customer will use reasonable commercial efforts to minimize any such taxes to the extent
allowed by law or treaty and will furnish AT &T with such evidence as may be required by relevant taxing authorities to establish that such
tax has been paid so that AT &T may claim any applicable credit.
4.3 Billing. Unless a Service Publication specifies otherwise, Customer's obligation to pay for a Service Component begins upon
availability of the Service Component to Customer. Customer will pay AT &T without deduction, setoff or delay for any reason (except for
withholding taxes as provided in Section 4.2 — Additional Charges and Taxes or in Section 4.5 — Delayed Billing; Disputed Charges). At
Customer's request, but subject to AT &T's consent (which may not be unreasonably withheld or withdrawn), Customer's Affiliates may be
invoiced separately, and AT &T will accept payment from such Affiliates. Customer will be responsible for payment if Customer's Affiliates
do not pay charges in accordance with this Agreement. AT &T may require Customer or its Affiliates to tender a deposit if AT &T
determines, in its reasonable judgment, that Customer or its Affiliates are not creditworthy, and AT &T may apply such deposit to any
charges owed.
4.4 Payments. Payment is due within 30 days after the date of the invoice (unless another date is specified in an applicable Tariff or
Guidebook) and must refer to the invoice number. Charges must be paid in the currency specified in the invoice. Restrictive
endorsements or other statements on checks are void. Customer will reimburse AT &T for all costs associated with collecting delinquent or
dishonored payments, including reasonable attorneys' fees. AT &T may charge late payment fees at the lowest of (a) 1.5% per month
(18% per annum), (b) for Services contained in a Tariff or Guidebook at the rate specified therein, or (c) the maximum rate allowed by law
for overdue payments.
4.5 Delayed Billing; Disputed Charges. Customer will not be required to pay charges for Services invoiced more than 6 months
after close of the billing period in which the charges were incurred, except for calls assisted by an automated or live operator. If Customer
disputes a charge, Customer will provide notice to AT &T specifically identifying the charge and the reason it is disputed within 6 months
after the date of the affected invoice, or Customer waives the right to dispute the charge. The portion of charges in dispute may be
withheld and will not be considered overdue until AT &T completes its investigation of the dispute, but Customer may incur late payment
fees in accordance with Section 4.4 (Payments). Following AT &T's notice of the results of its investigation to Customer, payment of all
properly due charges must be made within ten (10) business days, and AT &T will reverse any late payment fees that were invoiced in
error.
4.6 MARC. Minimum Annual Revenue Commitment ( "MARC ") means an annual revenue commitment set forth in a Pricing Schedule
that Customer agrees to satisfy during each 12- consecutive -month period of the Pricing Schedule Term. If Customer fails to satisfy the
MARC for any such 12 -month period, Customer will pay a shortfall charge in an amount equal to the difference between the MARC and the
total of the applicable MARC - Eligible Charges incurred during such 12 -month period, and AT &T may withhold contractual credits until
Customer pays the shortfall charge.
4.7 Adjustments to MARC.
(a) In the event of a business downturn beyond Customer's control, or a corporate divestiture, merger, acquisition or significant
restructuring or reorganization of Customer's business, or network optimization using other Services, or a reduction of AT &T's
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prices, or a force majeure event, any of which significantly impairs Customer's ability to meet a MARC, AT &T will offer to adjust
the affected MARC to reflect Customer's reduced usage of Services (with a corresponding adjustment to the prices, credits or
discounts available at the reduced MARC level). If the parties reach agreement on a revised MARC, AT &T and Customer will
amend the affected Pricing Schedule prospectively. This Section 4.7 will not apply to a change resulting from Customer's
decision to use service providers other than AT &T. Customer will provide AT &T notice of the conditions Customer believes will
require the application of this provision. This provision does not constitute a waiver of any charges, including monthly recurring
charges and shortfall charges, Customer incurs prior to amendment of the affected Pricing Schedule.
(b) If Customer, through merger, consolidation, acquisition or otherwise, acquires a new business or operation, Customer and AT &T
may agree in writing to include the new business or operation under this Agreement. Such agreement will specify the impact, if
any, of such addition on Customer's MARC or other volume or growth discounts and on Customer's attainment thereof.
5. CONFIDENTIAL INFORMATION
5.1 Confidential Information. Confidential Information means: (a) information the parties or their Affiliates share with each other in
connection with this Agreement or in anticipation of providing Services under this Agreement (including pricing or other proposals), but only
to the extent identified as Confidential Information in writing; and (b) except as may be required by applicable law or regulation, the terms
of this Agreement.
5.2 Obligations. A disclosing party's Confidential Information will, for a period of 3 years following its disclosure to the other party
(except in the case of software, for which the period is indefinite): (a) not be disclosed, except to the receiving party's employees, agents
and contractors having a need -to -know (but only if such agents and contractors are not direct competitors of the other party and agree in
writing to use and disclosure restrictions as restrictive as this Section 5) or to the extent authorized to be revealed by law, governmental
authority or legal process (but only if such disclosure is limited to that which is so authorized and prompt notice is provided to the disclosing
party to the extent practicable and not prohibited by law, governmental authority or legal process); (b) be held in confidence; and (c) be
used only for purposes of using the Services, evaluating proposals for new services or performing this Agreement (including in the case of
AT &T to detect fraud, to check quality and to operate, maintain and repair the Services).
5.3 Exceptions. The restrictions in this Section 5 will not apply to any information that: (a) is independently developed by the
receiving party without use of the disclosing party's Confidential Information; (b) is lawfully received by the receiving party free of any
obligation to keep it confidential; or (c) becomes generally available to the public other than by breach of this Agreement.
5.4 Privacy Laws. Each party is responsible for complying with the privacy laws applicable to its business. If Customer does not
want AT &T to comprehend Customer data to which it may have access in performing Services, Customer must encrypt such data so that it
will be unintelligible. Customer is responsible for obtaining consent from and giving notice to its Users, employees and agents regarding
AT &T's processing the User, employee or agent information in connection with providing Service. Unless otherwise directed by Customer
in writing, if AT &T designates a dedicated account representative as Customer's primary contact with AT &T, Customer authorizes that
representative to discuss and disclose Customer's customer proprietary network information to any employee or agent of Customer without
a need for further authentication or authorization.
6. LIMITATIONS OF LIABILITY AND DISCLAIMERS
6.1 Limitation of Liability.
(a) EITHER PARTY'S ENTIRE LIABILITY AND THE OTHER PARTY'S EXCLUSIVE REMEDY FOR DAMAGES ON ACCOUNT OF
ANY CLAIM ARISING OUT OF AND NOT DISCLAIMED UNDER THIS AGREEMENT SHALL BE:
FOR BODILY INJURY, DEATH OR DAMAGE TO REAL PROPERTY OR TO TANGIBLE PERSONAL PROPERTY
PROXIMATELY CAUSED BY A PARTY'S NEGLIGENCE, PROVEN DIRECT DAMAGES;
(ii) FOR BREACH OF SECTION 5 (Confidential Information), SECTION 10.1 (Publicity) OR SECTION 10.2 (Trademarks),
PROVEN DIRECT DAMAGES;
(iii) FOR ANY THIRD -PARTY CLAIMS, THE REMEDIES AVAILABLE UNDER SECTION 7 (Third Party Claims);
(iv) FOR CLAIMS ARISING FROM THE OTHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT,
PROVEN DAMAGES; OR
(v) FOR CLAIMS OTHER THAN THOSE SET FORTH IN SECTION 6.1(a)(i) -(iv), PROVEN DIRECT DAMAGES NOT TO
EXCEED, ON A PER CLAIM OR AGGREGATE BASIS DURING ANY TWELVE (12) MONTH PERIOD, AN AMOUNT
EQUAL TO THE TOTAL NET CHARGES INCURRED BY CUSTOMER FOR THE AFFECTED SERVICE IN THE
RELEVANT COUNTRY DURING THE THREE (3) MONTHS PRECEDING THE MONTH IN WHICH THE CLAIM
AROSE.
(b) EXCEPT AS SET FORTH IN SECTION 7 (Third Party Claims) OR IN THE CASE OF A PARTY'S GROSS NEGLIGENCE OR
WILLFUL MISCONDUCT, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL,
(i)
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CONSEQUENTIAL, PUNITIVE, RELIANCE OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR
LOST PROFITS, ADVANTAGE, SAVINGS OR REVENUES OR FOR INCREASED COST OF OPERATIONS.
(c) THE LIMITATIONS IN THIS SECTION 6.1 SHALL NOT LIMIT CUSTOMER'S RESPONSIBILITY FOR THE PAYMENT OF ALL
PROPERLY DUE CHARGES UNDER THIS AGREEMENT.
6.2 Disclaimer of Liability. AT &T WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING TO:
INTEROPERABILITY, ACCESS OR INTERCONNECTION OF THE SERVICES WITH APPLICATIONS, DATA, EQUIPMENT, SERVICES,
CONTENT OR NETWORKS PROVIDED BY CUSTOMER OR THIRD PARTIES; SERVICE DEFECTS, SERVICE LEVELS, DELAYS OR
ANY SERVICE ERROR OR INTERRUPTION, INCLUDING INTERRUPTIONS OR ERRORS IN ROUTING OR COMPLETING ANY 911
OR OTHER EMERGENCY RESPONSE CALLS OR ANY OTHER CALLS OR TRANSMISSIONS, (EXCEPT FOR CREDITS EXPLICITLY
SET FORTH IN THIS AGREEMENT); LOST OR ALTERED MESSAGES OR TRANSMISSIONS; OR UNAUTHORIZED ACCESS TO OR
THEFT, ALTERATION, LOSS OR DESTRUCTION OF CUSTOMER'S (OR ITS AFFILIATES', USERS' OR THIRD PARTIES')
APPLICATIONS, CONTENT, DATA, PROGRAMS, INFORMATION, NETWORKS OR SYSTEMS.
6.3 Disclaimer of Warranties. AT &T MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE OR NON- INFRINGEMENT AND SPECIFICALLY DISCLAIMS ANY WARRANTY ARISING BY USAGE OF TRADE OR
BY COURSE OF DEALING. FURTHER, AT &T MAKES NO REPRESENTATION OR WARRANTY THAT TELEPHONE CALLS OR
OTHER TRANSMISSIONS WILL BE ROUTED OR COMPLETED WITHOUT ERROR OR INTERRUPTION (INCLUDING CALLS TO 911
OR ANY SIMILAR EMERGENCY RESPONSE NUMBER) AND MAKES NO GUARANTEE REGARDING NETWORK SECURITY, THE
ENCRYPTION EMPLOYED BY ANY SERVICE, THE INTEGRITY OF ANY DATA THAT IS SENT, BACKED UP, STORED OR SUBJECT
TO LOAD BALANCING OR THAT AT &T'S SECURITY PROCEDURES WILL PREVENT THE LOSS OR ALTERATION OF OR
IMPROPER ACCESS TO CUSTOMER'S DATA AND INFORMATION.
6.4 Application and Survival. The disclaimer of warranties and limitations of liability set forth in this Agreement will apply regardless
of the form of action, whether in contract, equity, tort, strict liability or otherwise, of whether damages were foreseeable and of whether a
party was advised of the possibility of such damages and will apply so as to limit the liability of each party and its Affiliates and their
respective employees, directors, subcontractors and suppliers. The limitations of liability and disclaimers set out in this Section 6 will
survive failure of any exclusive remedies provided in this Agreement.
7. THIRD PARTY CLAIMS'
7.1 AT &T's Obligations. AT &T agrees at its expense to defend and either to settle any third -party claim against Customer, its
Affiliates and its and their respective employees and directors or to pay all Damages that a court finally awards against such parties for a
claim alleging that a Service provided to Customer under this Agreement infringes any patent, trademark, copyright or trade secret, but not
where the claimed infringement arises out of or results from: (a) Customer's, its Affiliate's or a User's content; (b) modifications to the
Service by Customer, its Affiliate or a third party, or combinations of the Service with any non -AT &T services or products by Customer or
others; (c) AT &T's adherence to Customer's or its Affiliate's written requirements; or (d) use of a Service in violation of this Agreement.
7.2 Customer's Obligations. Customer agrees at its expense to defend and either to settle any third -party claim against AT &T, its
Affiliates and its and their respective employees, directors, subcontractors and suppliers or to pay all Damages that a court finally awards
against such parties for a claim that: (a) arises out of Customer's, its Affiliate's or a User's access to or use of the Services and the claim is
not the responsibility of AT &T under Section 7.1; (b) alleges that a Service infringes any patent, trademark, copyright or trade secret and
falls within the exceptions in Section 7.1; or (c) alleges a breach by Customer, its Affiliate or a User of a software license agreement
governing software provided in connection with the Services.
7.3 Infringing Services. Whenever AT &T is liable under Section 7.1, AT &T may at its option either procure the right for Customer to
continue using, or may replace or modify, the Service so that it is non - infringing.
7.4 Notice and Cooperation. The party seeking defense or settlement of a third -party claim under this Section 7 will provide notice
to the other party promptly upon learning of any claim for which defense or settlement may be sought, but failure to do so will have no
effect except to the extent the other party is prejudiced by the delay. The party seeking defense or settlement will allow the other party to
control the defense and settlement of the claim and will reasonably cooperate with the defense. The defending party will use counsel
reasonably experienced in the subject matter at issue and will not settle a claim without the written consent of the party being defended,
which consent will not be unreasonably withheld or delayed, except that no consent will be required to settle a claim where relief against
the party being defended is limited to monetary damages that are paid by the defending party under this Section 7.
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8. SUSPENSION AND TERMINATION
8.1 Termination of Agreement. This Agreement may be terminated immediately upon notice by either party if the other party
becomes insolvent, ceases operations, is the subject of a bankruptcy petition, enters receivership or any state insolvency proceeding or
makes an assignment for the benefit of its creditors.
8.2 Termination or Suspension. The following additional termination provisions apply:
(a) Material Breach. If either party fails to perform or observe any material warranty, representation, term or condition of this
Agreement, including non - payment of charges, and such failure continues unremedied for 30 days after receipt of notice, the
aggrieved party may terminate the affected Service Components and, if the breach materially and adversely affects the entire
Agreement, terminate the entire Agreement. If Customer is in breach, AT &T may elect to suspend (and later terminate) the
affected Service Components and, if the breach materially and adversely affects the entire Agreement, suspend (and later
terminate) the entire Agreement.
(b) Materially Adverse Impact. If AT &T revises a Service Publication, the revision has a materially adverse impact on Customer
and AT &T does not effect revisions that remedy such materially adverse impact within 30 days after receipt of notice from
Customer, then Customer may, as Customer's sole remedy, elect to terminate the affected Service Components on 30 days'
notice to AT &T, given not later than 90 days after Customer first learns of the revision to the Service Publication. "Materially
adverse impacts" do not include changes to non - stabilized pricing, changes required by govemmental authority, or assessment
of or changes to additional charges such as surcharges or taxes.
(c) Internet Services. If Customer fails to rectify a violation of the AUP within 5 days after receiving notice from AT &T, AT &T may
suspend the affected Service Components. AT &T reserves the right, however, to suspend or terminate immediately when:
(i) AT &T's suspension or termination is in response to multiple or repeated AUP violations or complaints; (ii) AT &T is acting in
response to a court order or governmental notice that certain conduct must be stopped; or (iii) AT &T reasonably determines that
(a) it may be exposed to sanctions, liability, prosecution or other adverse consequences under applicable law if AT &T were to
allow the violation to continue; (b) such violation may harm or interfere with the integrity, normal operations or security of AT &T's
network or networks with which AT &T is interconnected or may interfere with another customer's use of AT &T services or the
Internet; or (c) such violation otherwise presents an imminent risk of harm to AT &T, AT &T's customers or its or their respective
employees.
(d) Fraud or Abuse. AT &T may terminate or suspend an affected Service or Service Component and, if the activity materially and
adversely affects the entire Agreement, terminate or suspend the entire Agreement, immediately by providing Customer with as
much advance notice as is reasonably practicable under the circumstances if Customer: (i) commits a fraud upon AT &T;
(ii) uses the Service to commit a fraud upon another party; (iii) unlawfully uses the Service; (iv) abuses or misuses AT &T's
network or Service; or (v) interferes with another customer's use of AT &T's network or services.
(e) Infringing Services. If the options described in Section 7.3 (Infringing Services) are not reasonably available, AT &T may at its
option terminate the affected Services or Service Components without liability other than as stated in Section 7.1 (AT &T's
Obligations).
(f) Hazardous Materials. If AT &T encounters any Hazardous Materials at the Site, AT &T may terminate the affected Services or
Service Components or may suspend performance until Customer removes and remediates the Hazardous Materials at
Customer's expense in accordance with applicable law.
8.3 Effect of Termination.
(a) Termination or suspension by either party of a Service or Service Component does not waive any other rights or remedies a
party may have under this Agreement and will not affect the rights and obligations of the parties regarding any other Service or
Service Component.
(b) If a Service or Service Component is terminated, Customer will pay all amounts incurred prior to the effective date of
termination.
8.4 Termination Charges.
(a) If Customer terminates this Agreement or an affected Service or Service Component for cause in accordance with the
Agreement or if AT &T terminates a Service or Service Component other than for cause, Customer will not be liable for the
termination charges set forth in this Section 8.4.
(b) If Customer or AT &T terminates a Service or Service Component prior to Cutover other than as set forth in Section 8.4(a),
Customer (i) will pay any termination or cancellation charges set out in a Pricing Schedule or Service Publication, or (ii) in the
absence of such specified charges, will reimburse AT &T for time and materials incurred prior to the effective date of termination,
plus any third party charges resulting from the termination.
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(c) If Customer or AT &T terminates a Service or Service Component after Cutover other than as set forth in Section 8.4(a),
Customer will pay applicable termination charges as follows: (i) 50% (unless a different percentage is specified in the Pricing
Schedule) of the monthly recurring charges for the terminated Service or Service Component multiplied by the months
remaining in an applicable Minimum Payment Period; (ii) if termination occurs before the end of an applicable Minimum
Retention Period, any associated credits or waived or unpaid non - recurring charges; and (iii) any charges incurred by AT &T
from a third party (i.e., not an AT &T Affiliate) due to the termination. The charges set forth in Sections 8.4(c)(i) and (ii) will not
apply if a terminated Service Component is replaced with an upgraded Service Component at the same Site, but only if the
Minimum Payment Period or Minimum Retention Period, as applicable, (the "Minimum Period ") and associated charge for the
replacement Service Component are equal to or greater than the corresponding Minimum Period and associated charge for the
terminated Service Component, respectively, and if the upgrade is not restricted in the applicable Service Publication.
(d) In addition, if Customer terminates a Pricing Schedule that has a MARC, Customer will pay an amount equal to 50% of the
unsatisfied MARC for the balance of the Pricing Schedule Term.
9. IMPORT /EXPORT CONTROL
Neither party will use, distribute, transfer or transmit any equipment, services, software or technical information provided under this
Agreement (even if incorporated into other products) except in compliance with all applicable import and export laws, conventions and
regulations.
10. MISCELLANEOUS PROVISIONS
10.1 Publicity. Neither party may issue any public statements or announcements relating to the terms of this Agreement or to the
provision of Services without the prior written consent of the other party.
10.2 Trademarks. Each party agrees not to display or use, in advertising or otherwise, any of the other party's trade names, logos,
trademarks, service marks or other indicia of origin without the other party's prior written consent, which consent may be revoked at any
time by notice.
10.3 Force Majeure. Except for payment of amounts due, neither party will be liable for any delay, failure in performance, loss or
damage due to fire, explosion, cable cuts, power blackout, earthquake, flood, strike, embargo, labor disputes, acts of civil or military
authority, war, terrorism, acts of God, acts of a public enemy, acts or omissions of carriers or suppliers, acts of regulatory or govemmental
agencies or other causes beyond such party's reasonable control.
10.4 Amendments and Waivers. Any supplement to or modification or waiver of any provision of this Agreement must be in writing
and signed by authorized representatives of both parties. A waiver by either party of any breach of this Agreement will not operate as a
waiver of any other breach of this Agreement.
10.5 Assignment and Subcontracting.
(a) Customer may, without AT &T's consent but upon notice to AT &T, assign in whole or relevant part its rights and obligations
under this Agreement to a Customer Affiliate. AT &T may, without Customer's consent, assign in whole or relevant part its rights
and obligations under this Agreement to an AT &T Affiliate. In no other case may this Agreement be assigned by either party
without the prior written consent of the other party (which consent will not be unreasonably withheld or delayed). In the case of
any assignment, the assigning party shall remain financially responsible for the performance of the assigned obligations.
(b) AT &T may subcontract to an Affiliate or a third party work to be performed under this Agreement but will remain financially
responsible for the performance of such obligations.
(c) In countries where AT &T does not have an Affiliate to provide a Service, AT &T may assign its rights and obligations related to
such Service to a local service provider, but AT &T will remain responsible to Customer for such obligations. In certain countries,
Customer may be required to contract directly with the local service provider.
10.6 Severability. If any portion of this Agreement is found to be invalid or unenforceable or if, notwithstanding Section 10.10
(Governing Law), applicable law mandates a different interpretation or result, the remaining provisions will remain in effect and the parties
will negotiate in good faith to substitute for such invalid, illegal or unenforceable provision a mutually acceptable provision consistent with
the original intention of the parties.
10.7 Injunctive Relief. Nothing in this Agreement is intended to or should be construed to prohibit a party from seeking preliminary or
permanent injunctive relief in appropriate circumstances from a court of competent jurisdiction.
10.8 Legal Action. Any legal action arising in connection with this Agreement must be filed within two (2) years after the cause of
action accrues, or it will be deemed time - barred and waived. The parties waive any statute of limitations to the contrary.
10.9 Notices. Any required notices under this Agreement shall be in writing and shall be deemed validly delivered if made by hand (in
which case delivery will be deemed to have been effected immediately), or by overnight mail (in which case delivery will be deemed to
have been effected one (1) business day after the date of mailing), or by first class pre -paid post (in which case delivery will be deemed to
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have been effected five (5) days after the date of posting), or by facsimile or electronic transmission (in which case delivery will be deemed
to have been effected on the day the transmission was sent). Any such notice shall be sent to the office of the recipient set forth on the
cover page of this Agreement or to such other office or recipient as designated in writing from time to time.
10.10 Governing Law. This Agreement will be governed by the law of the State of New York, without regard to its conflict of law
principles, unless a regulatory agency with jurisdiction over the applicable Service applies a different law. The United Nations Convention
on Contracts for International Sale of Goods will not apply.
10.11 Compliance with Laws. Each party will comply with all applicable laws and regulations and with all applicable orders issued by
courts or other governmental bodies of competent jurisdiction.
10.12 No Third Party Beneficiaries. This Agreement is for the benefit of Customer and AT &T and does not provide any third party
(including Users) the right to enforce it or to bring an action for any remedy, claim, liability, reimbursement or cause of action or any other
right or privilege.
10.13 Survival. The respective obligations of Customer and AT &T that by their nature would continue beyond the termination or
expiration of this Agreement, including the obligations set forth in Section 5 (Confidential Information), Section 6 (Limitations of Liability and
Disclaimers) and Section 7 (Third Party Claims), will survive such termination or expiration.
10.14 Agreement Language. The language of this Agreement is English. If there is a conflict between this Agreement and any
translation, the English version will take precedence.
10.15 Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to its subject matter.
Except as provided in Section 2.3 (Software), this Agreement supersedes all other agreements, proposals, representations, statements
and understandings, whether written or oral, concerning the Services or the rights and obligations relating to the Services, and the parties
disclaim any reliance thereon. This Agreement will not be modified or supplemented by any written or oral statements, proposals,
representations, advertisements, service descriptions or purchase order forms not expressly set forth in this Agreement.
11. DEFINITIONS
"Affiliate" of a party means any entity that controls, is controlled by or is under common control with such party.
"Cutover" means the date Customer's obligation to pay for Services begins.
"Damages" means collectively all injury, damage, liability, loss, penalty, interest and expense incurred.
"Effective Date" of a Pricing Schedule means the date on which the last party signs the Pricing Schedule unless a later date is required
by regulation or law.
"MARC- Eligible Charges" means the recurring and usage charges (including amounts owed under Section 8.4(c)(i)), after deducting
applicable discounts and credits (other than outage or SLA credits), that AT &T charges Customer for the Services identified in the
applicable Pricing Schedule as MARC- contributing. The following are not MARC - Eligible Charges: (a) charges for or in connection with
Customer's purchase of equipment; (b) taxes; and (c) charges imposed in connection with governmentally imposed costs or fees (such as
USF, PICC, payphone service provider compensation, E911 and deaf relay charges).
"Minimum Payment Period" means the Minimum Payment Period identified for a Service Component in a Pricing Schedule or Service
Publication during which Customer is required to pay recurring charges for the Service Component.
"Minimum Retention Period" means the Minimum Retention Period identified for a Service Component in a Pricing Schedule or Service
Publication during which Customer is required to maintain service to avoid the payment (or repayment) of certain credits, waived charges
or amortized charges.
"Service Component" means an individual component of a Service provided under this Agreement.
"Service Publications" means Tariffs, Guidebooks, Service Guides and the AUP.
"Site" means Customer's physical location, including Customer's collocation space on AT &T's or its Affiliate's or subcontractor's property,
where AT &T installs or provides a Service.
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