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Home My WebLink AboutMEMORANDUM OF UNDERSTANDING FOR 311 OPERATIONS BY AND BETWEEN COLUMBIA COUNTY GA AND AUGUSTA GA Memorandum of Understanding For 311 Operations by and between Columbia County, GA and Augusta, GA This Memorandum of Understanding (hereinafter referred to as "MOU") is entered into this 20 day of February, 2012 (hereinafter referred to as the "Effective Date"), by and between Columbia County, GA (hereinafter referred to as "Columbia County"), and Augusta, GA (hereinafter referred to as "Augusta"). WHEREAS, Augusta is a political subdivision of the State of Georgia, with a mission to deliver 311 services to its citizens with respect to all matters. Augusta desires to work with Columbia County to provide 311 services to all customers in the most effective and professional manner. WHEREAS, Columbia County is a political subdivision of the State of Georgia, with a mission to deliver 311 services to its citizens with respect to all matters. Columbia County desires to work with Augusta to provide 311 services to all customers in the most effective and professional manner. NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein, the parties agree as follows: Term The "Term" of this MOU shall begin on the Effective Date and end si�y (60) months thereafter, or upon termination, whichever occurs first. The Term may be renewed by mutual written agreement of the parties on a month-to-month, annual or extended term basis. Each party agrees to make a written request to the other of its desire to extend the Term no less than ninety (90) days prior to the expiration of the Term. Termination Either party may terminate this MOU for cause. "Cause" shall mean a breach or default of any obligation hereunder which default is incapable of cure, or which, being capable of cure, has not been cured within thirty (30) days after receipt of notice of such default (or such additional cure period as the non-defaulting party may authorize). Notices All notices, requests, or other communications hereunder shall be in writing and either transmitted via overnight courier, hand delivery or certified or registered mail, postage prepaid and return receipt requested to the parties at the following addresses. Notices will be deemed to have been given when received. . . .. . . � . Columbia County Augusta, GA P.O. Box 498 530 Greene Street Evans, GA 30809 Augusta, GA 30901 Ph: (706) 868-3379 Ph: (706) 821-2300 Fx: (706) 868-3348 Fx: (706) 826-4790 Attn: Ron C. Cross, Commission Chairman Attn: Deke Copenhaver, Mayor Governinq Law This MOU shall be governed by and interpreted in accordance with the laws of the State of Georgia. Assignment and Delegation Neither party shall assign any of its rights or delegate the performance of any of its duties under this MOU without prior written consent from the other party. Any purported assignment or delegation shall be null and void. Entire Agreement This MOU, including all Exhibits and documents incorporated hereunder, constitutes the entire agreement between the parties with respect to the subject matter and supersedes any and all other prior and contemporaneous agreements and understandings between the parties, whether oral or written. No amendment to this MOU shall be valid unless made in writing and signed by both parties. Central Office Information Columbia County shall use the same central offices that are currently in use. These central offices are defined as Martinez, Appling and Harlem. Augusta shall use the central offices defined as The Hill, Fleming, Main and Hephzibah. Both parties acknowledge that these central offices cross jurisdictional boundaries and agree to make every effort to provide 311 services in the most professional manner possible to constituents within these central office boundaries. Call Transfer Procedures Both parties shall make every effort to assist callers without transferring calls to the other party. Each party will provide information that will assist the other party in resolving calls and producing informative literature. No effort will be given to the determination of the jurisdiction of the caller. Only when the transferring of a caller will result in faster call resolution will a transfer take place. When call transfers are required, the transfer should take place in a seamless manner to the customer. All information previously collected should be forwarded to the receiving call taker and the call sender should stay on the line to announce the call and insure the call is being received prior to completing the transfer. The transfer should take place within a minimum amount of time to the customer and the call taker. Reportinq Both parties shall provide information to the other, quarterly, regarding the number of calls taken from constituents within the other's jurisdiction. When transfers have occurred, the resolution will be documented to reduce the need for future transfers. This information will be collected and reported on an as available basis. The callers will not be asked to provide this information as this will increase the time required to resolve the call. Expenses Both parties shall operate their 311 Centers independently of each other. No expenses shall be back charged to the other. If at any point, in the future, expenses are incurred for the mutual benefit of both parties the expense will be identified, in writing, and agreed upon by both parties prior to the expense being incurred. IN WITNESS WHEREOF the parties have executed this MOU on the date first written above. Columbia County, GA Augusta, GA By: � B ��- � -� � �. Name: � 1t' ,� '1 �� . ("��r �� ,�:.� v.3 ��a e: ��..� s � c'aP�'� tf �tU � �� < Title: � �� ' ��►�� Title: fi� ''`t Y� �-�' Date: --� _� � �' � � I �� , i ��; �, r�_ Date: L r 2 �'( � �