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DOCUMENT NAME: ~ SU"'(;,.AR ~ ~'I - T6C\-\-J"f\t
DOCUMENT TYPE: A <=J ~ ~:~ Jf) ~ 00"-
YEAR: ;;2DD S-
BOX NUMBER: [;).. S-
FILE NUMBER: lllo I ~
NUMBER OF PAGES: C((
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other person who obtains access to or possession of any of the Disclosing Party's Confidential
Information from or through the Receiving Party, .
5.2 The Proprietary Items, as defined in Section 1, are trade secrets and proprietary property of
SunGard, having great commercial value to SunGard, All Proprietary Items provided to Customer
under this Agreement are being provided on a strictly confidential and limited use basis, Customer
shall not, directly or indirectly, communicate, publish, display, loan, give or otherwise disclose any
Proprietary Item to any person, or permit any person to have access to or possession of any
Proprietary Item. Title to all Proprietary Items and all related patent, copyright, trademark, trade
secret, intellectual property and other ownership rights shall remain exclusively with SunGard,
even with respect to such items that were created by SunGard specifically for or on behalf of
Customer, This Agreement is not an agreement of sale, and no title, patent, copyright, trademark,
trade secret, intellectual property or other ownership rights to any Proprietary Items are transferred
to Customer by virtue of this Agreement. All copies of Proprietary Items in Customer's possession
shall remain the exclusive property of SunGard and shall be deemed to be on loan to Customer
during the term of this Agreement.
6 OPTIONAL SERVICES
6.4 Maintenance Plus Program: Customer has the option to participate in SunGard's Maintenance
Plus Program. Participation in the Maintenance Plus Program entitles the Customer to up to three
(3) blocks of forty (40) additional Professional Service hours per block per. Annual Support period,
Minimum of 40 hours, maximum of 120 hours. The additional hours may be used for most
Professional Service otherwise offered by SunGard, This would include, but is not limited to,
training, programming and accounting assistance. Maintenance Plus hours may not be used for
Computer Services, Project Management or Business Process Reengineering, Any unused hours
at the end of the Annual Support period expire and are riot carried over to the next period.
If the Customer chooses to use the hours for assistance at the Customer's site, the Customer may
schedule a trip, which will utilize at least 16 Maintenance Plus hours. All travel, meals, and
lodging costs are borne by the Customer and will be billed as incurred.
Customer can choose to come to SunGard's location for assistance, with an hour being charged
against the Maintenance Plus hours for each hour spent with a SunGard employee, All travel
costs in this case are borne by the Customer,
Customer can choose to use the hours for Distant Learning sessions, Each. Distance Learning
session consists of a two-hour (2,0) remote training (plus approximately 45 minutes set-up/follow-
up) beginning with a call from the Licensee,
Excluding Distance Learning, the minimum charge for services performed under this Program is
four hours. Any service that requires more than four hours will be charged the actual number of
hours used,
The scheduling of Maintenance Plus hours must be done at least 30 days in advance, Any
services that are scheduled and then subsequently changed or canceled may be subject to a
change fee.
Requests that include Software changes will require that SunGard determine an estimated
completion date, which may be greater than thirty days from receipt of the request. SunGard
reserves the right to refuse to make Software changes that, in its sole discretion, are not
compatible or otherwise appropriate with the Software.
The fee for the Maintenance Plus Program is five thousand, five hundred dollars ($5,500,00) per
40 hour block per Annual Support period, This fee is subject to change at each Annual Support
renewal date,
""
. --
..
."
The Maintenance Plus Program is being offered for a limited time only and the terms and
conditions are subject to change, other restrictions may apply,
Number of hours desired:_ 0 ~40 _ 80 _ 120.
6.5 Additional Accounts: Customer has the option of requesting that SunGard apply IFAS Software
Updates, via HFS, to one additional Account on the Customer's UNIXlMPE server (i.e, a Test
account). If Customer chooses to have SunGard apply Software Updates to an additional Account
(beyond the single account defined in Section 3,1 above); the procedures and terms specified in
the Software License Agreement, and in this Renewal Agreement will apply to the additional
Account on the same Delivery Stream Option as selected for the Customer's primary Account.
The fee for the additional Account to receive IFAS Software Updates via HFS depends on the
Delivery Stream Option chosen by the Customer. For'the Express Option, the fee is five thousand
dollars ($5,000,00) per Annual Support period, For the Mainstream Option the fee is three
thousand dollars ($3,000,00) per Annual Support period, This fee is subject to change at each
Annual Support renewal date,
If Customer desires more then two accounts, additional maintenance fees will apply, Contact your
SunGard Account Manager, .
Customer does choose to have an ad<;litional Account Updated:
Customer does NOT choose to have an additional Account Updated: 1
6.6 Additional Services: SunGard offers additional support services, including "off-hours" pager
support and on-site assistance on a time and materials basis and the new Remote Seniice
Provider service, which is billed on a monthly basis, Customer should contact their Account
Manager if they desire any additional support services or desire more information on their support
options,
6.4 SafetyNet:
Customer does choose to add SafetyNet at this time:
SafetyNet with Customer supplied dedicated hardware:
Customer does NOT choose to add SafetyNet at this time: 1
I
By signing below. Customer agrees to pay for Annual Support for the period designated herein, Th~ terms
and conditions are as specified herein and as specified in the Software License Agreement now in effect
between SunGard and Customer. Questions concerning this Agreement should be directed to yourl
Account Manager. Billing_questions can be directed to Anna Rodriguez at (530) 879-2728, :
CUST~. U}i~~~i;;~;;'.". 8...ly e,...,~\A .-:21;7~~S i
<;', ~-- ' ?
BY: ~: . '." ":. Date:
2* A;~;:~:~~~ PO#(;freq";redJ
1 t ~\~} C-l~~_ .~:.~MM~S5t:-oN
"~-. .. INVOICE .
~ , t.,~ ( ....
SUNGARD@
SunGard Bi-Tech Inc.
890 Fortress Street
Chico, CA 95973
530.891.5281
Remit w:
SunGard Bi-Tech Inc.
P.O, Box 99023
Chicago, IL 60693
DATE: 01/31/05
INVOICE #: ARl37217
ACCOUNT ID: AUGUSTA
Augusta Georgia
Attn. Ms, Tameka Allen
530 Green Street Room Al01
Augusta, GA 30911
Amount Enclosed:
Please send this'porrion with your remittance,
DESCRIPTION
=====================================================================================
AMOUNI'
IFAS Annual Support 59,270.68
OpenLink Annual SUpport 2,972 . 66
For the period covering: 1/01/05-12/31/05
Maintenance Plus Hours 5,500.00
For the period covering 1/01/05-12/31/05
======================================~==============================================
TOTAL $
67,743.34
SUNGARD@