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Home My WebLink AboutStandard Software Maintenance Agreement Augusta Richmond GA DOCUMENT NAME: S-\o...do..n:J Sof+\t\bre" \\I\C\ ifl+er-t:lrJCe ~r-~nT DO CUMENT 'TYPE: ~r~ YEAR: '1-CD'-\ BOX NUMBER: W FILE NUMBER: . r\ 055 NUMBER OF PAGES: ~ -- 'I ~. , .. '{, NEW WORLD SYSTEMS CORPORATION STANDARD SOFTWARE MAINTENANCE AGREEMENT This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New World) and Augusta, Georgia (Aegis) (Customer) sets forth the standard software maintenance support services provided by New World. I; Service Period This SSMA shall remain in effect for a period of three (3) years from (start date) 01/01/04 to (end date) 12/31/2006. 2. Services Included The following services or features are available under this SSMA: (a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed Standard Software application packages are supported no longer than twelve (12) months after a new release is announced by New World); (b) Temporary fixes to Licensed Standard Software (see paragraph 6 below); (c) Revisions to Licensed Documentation; (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m. to 8:00 p.m. (Eastern Time Zone); plus 7x24 hour telephone support for CAD and Mobile products; and (e) Invitation to and participation in user group meetings. Items a, b, and c above will be distributed to Customer on magnetic media or other means, as appropriate. After installation, Customer shall return any magnetic media to New World. Additional support services are available as requested by Customer using the then-current hourly rates or applicable fees. Exhibit B of your original License Agreement has a description of support services available. 3. Maintenance for Modified Licensed Standard Software and Custom Software Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software, these changes or modifications (no matter who makes them) make the modified Licensed Standard Software more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed Standard Software modified at Customer's request, then the additional New World maintenance or support services provided shall be billed at the then-current Exhibit B hourly fees plus reasonable expenses. 4. Billing Maintenance costs will be billed annually as detailed on the following page. (Any Exhibit B support or service hours and travel costs incurred are billed weekly for the previous calendar week.) 5. Additions of Software to Maintenance Agreement Additional Licensed Standard'Software licensed from New World will be added to the SSMA as they arc installed at Customer's location, Maintenance costs for the additional software will be billed to Customer on a pro rata basis for the remainder of the current maintenance year and on a full, year basis thereafter. CONFIDENTIAL (Rev SSMA 03/94) Augusta, Georgia i' .. . i' 6. ReQuests for Software Correction on Licensed Standard Software At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report it believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non-warranty request is handled as a billable Request for Service (RFS) using Exhibit B Support Services. The no charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's use or operations error causes incorrect information or reports to be generated; and (c) requests that go beyond the scope of the specifications set forth in the current User Manuals. 7. Maintenance Costs for Licensed Standard Software Packal!es Covered for IBM AS/400-820 New World agrees to provide software maintenance at the costs listed below for the following New World Licensed Standard Software packages installed at Customer's location: Application Packal!e Number of Modules 1. 2. 3. 4. 5. 6. 7. Aegis@ - Computer Aided Dispatch (CAD) Aegis@ - Law Enforcement Records Software Aegis@ - Public Safety Interface Software Aegis@ - Data Management and RetrIeval Software Aegis@ - Mobile Computing Software on the RS6000 Aegis@ - Mobile Computing Laptop Software Aegis@ - Mobile Computing Software on the iScries 400 16 23 7 I 2 2 2 TOTAL LIST COST: $992,000 MAINTENANCE COST: $178,560 (3- Year Plan, billed annually on December 1 Sl) Note: Unless extended by New World, the above costs are available for 90 days after submission of the costs to Customer. After 90 days, New World may change the costs. Note: Emergency/24 hour support is included for CAD and Mobile products. ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM RECEIPT OF INVOICE, CONFIDENTIAL (Rev SSMA 03/94) Augusta, Georgia ~ t' . 8. Terms and Conditions This Agreement is covered by the Terms and Conditions from our Licensing Agreement signed by Augusta, Georgia (Aegis) (Customer) on November 20,2000 ACCEPTED BY: ACCEPTED BY: ~"me ~ :::: ~11oY ! ::~'PO~ Title:~/~ Date: 6 L - u-f::) --u~ By signing above, each of us agrees to the terms and conditions of this Agreement and as incorporated . herein, Each individual signing represents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been met, Uthe individual is not so authorized then (s)he assumes personal liability for compliance under this Agreement. / CONFIDENTIAL (Rev SSMA 03/94) Augusta, Georgia , .. t I 4 AUGUSTA, GA PD Licensed Application Software January, 2004 I. Aegis@ Computer Aided Dispatch (CAD) - Combined LE/Fire/EMS CAD Multi-Jurisdiction - Call Scheduling Module - Call Stacking Module - Geo-File Verification Module - Hazard and Location Alerts Module - Hydrant Inventory Mod,l.lle - Interface to Aegis@ Law Enforcement Records Module - Interface to Aegis@ Fire/EMS Records Module - Note Pads Module - Rip-N-Run Module - Run Cards Module - Tone Alerts Module - Unit Control Panel Module - Unit Recommendations Module - Wrecker Rotation - CAD Mapping (ESRI) (Rev SSMA 03/94) CONFIDENTIAL Augusta, Georgia " I ' AUGUSTA, GA PD Licensed Application Software January, 2004 2. Aegis@ Law EnforcementRecords Software - LE Records Single Jurisdiction Base - Accidents Module - Arrest Module - Business Registry Module - Case Processing Module - Computer Aided Investigations Module - Federal Reports (UCRJIBR) Module - Geo-File Verification Module - Impounded Vehicles Module - Incident Tracking Module - Jacket Processing Module - Personnel/ Education Module - Property Module - Traffic Tickets and Citations Module - Wants and Warrents Module - Field InvestigatIons - Gun Permits and Registration - Case Management - GEO File Verification - Pawn Shops - Bookings - Index Cards - Computer Aided Investigations 3. Aegis@ Public Safety Interface Software - AS/400 State/NCIC Iriterface - On-Line CAD Interface to State/NCIC - On-Line Wants & Warrants Interface to State/NCIC - On-Line Property Checks Interface to State/NCIC - E-911 Interface - Zetron TDD/Model 3030 Interface - Priority Dispatch ProQA for EMD Interface 4. Aegis@ Data Management and Retrieval Tools - Microsoft Word Interface 5. Aegis@ Mobile Computing Software on the RS6000 - Base Message Switch to NCIC - New World CAD Interface for Aegis/400 6. Aegis@ Mobile Computing Laptop Software - LE State/NCIC via Switch 168 User(s) - LE CAD Via Switch 168 User(s) CONFIDENTIAL (Rev SSMA 03/94) Augusta, Georgia ;; , ,f' , AUGUSTA, GA PD Licensed Application Software January, 2004 7. Aegis@ Mobile Computing Software on the iSeries 400 or - MDTIMCT Base LE CAD Interface - MDT/MCT Base CAD/RMS Interface CONFIDENTIAL (Rev SSMA 03/94) - --..: -- Augusta, Georgia