The URL can be used to link to this page

Home My WebLink AboutNEW WORLD SYSTEMS CORP STANDARD SOFTWARE MAINTENANCE AGREMENT PERIOD OF 3 YEARS 1/1/09 TO 12/31/11 NEW WORLD SYSTEMS CORPORATION STANDARD SOFTWARE MAINTENANCE AGREEMENT This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New World) and Augusta. GA (Customer) sets forth the standard software maintenance support services provided by New World. 1. . Service Period This SSMA shall remain in effect for a period of three (3) years from (start date) 1/1/09 to (end date) 12/31/11. 2. Services Include The following services or features are available under this SSMA: (a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed Standard Software application packages are supported no longer than nine (9) months after a new release is announced by New World); (b) Temporary fixes to Licensed Standard Software (see paragraph 6 below); (c) Revisions to Licensed Documentation; (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m. to 8:00 p.m. (Eastern Time Zone); and (e) Invitation to and participation in user group meetings. (f) Emergency 24-hour per day telephone support, for Aegis CAD and Mobile, seven (7) days per week for Licensed Standard Software. Normal service is available from 8:00 a.m. to 8:00 p.m. (Eastern Time Zone). After 8:00 p.m., the Aegis CAD phone support will be provided via beeper and a New World support representative will respond to CAD service calls within 30 minutes of call initiation. (g) Includes ESRI Integration for the ESRI software that is part of Exhibit A Licensed Standard Software. ----- Items a, b, and c above will be distributed to Customer on magnetic media or other means, as appropriate. After installation, Customer shall return any magnetic media to New World. Additional support services are available as requested by Customer using the then-current hourly rates or applicable fees. Exhibit B of your original License Agreement has a description of support services available. 3. Maintenance for Modified Licensed Standard Software and Custom Software Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software, these changes or modifications (no matter who makes them) make the modified Licensed Standard Software more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed Standard Software modified at Customer's request, then the additional New World maintenance or support services provided shall be billed at the then-current Exhibit B hourly fees plus reasonable expenses. 4. BiIline: Maintenance costs will be billed annually as detailed on the following page. (Any Exhibit B support or service hours and travel costs incurred are billed weekly for the previous calendar week.) 5. Additions of Software to Maintenance Ae:reement Additional Licensed Standard Software licensed from New World will be added to the SSMA as they are installed at Customer's location. Maintenance costs for the additional software will be billed to Customer on a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter. (Rev 03/06) CONFIDENTIAL Augusta, GA 6. Requests for Software Correction on Licensed Standard Software At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non-warranty request is handled as a billable Request for Service (RFS) using Exhibit B Support Services. The no charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's use or operations error causes incorrect information or reports to be generated; and; (c) requests that go beyond the scope of the specifications set forth in the current User Manuals. 7. Maintenance Costs for Licensed Standard Software Packae:es Covered for mM AS/400-820 New World agrees to provide software maintenance at the costs listed below for the following New World Licensed Standard Software packages installed at Customer's location: Application Packae:e Number of Modules I. Aegis@ Computer Aided Dispatch (CAD) 17 2. Aegis@ Law Enforcement Records Software 21 3. Aegis@ Public Safety Interface Software 9 4. Aegis@ Corrections Management Software :2 5. Aegis@ Photo Imaging Software 3 6. Aegis@ Data Management and Retrieval Tools :2 7. Aegis@ Mobile Software on the RS6000 3 8. Aegis@ Mobile Client Laptop Software 6 9. Aegis@ Mobile Software on the iSeries 400 or MSP Server 3 10.Aegis@ ESRI Embedded Applications - Upgrades 3 ANNUAL MAINTENANCE COST: See Below Period Covered Annual Amount BiIline: Date 1/ 1/2009 to 12/31/2009 * 1/112010 to 12/31/2010 1/112011 to 12/31/2011 $250,166 $264,064 $277 ,962 Upon execution of this agreement 12/5/2009 12/5/2010 * this supersedes the SSMA quoted for this period in the renewal contract signed 4/07. Note: Unless extended by New World, the above costs are available for 90 days after submission of the costs to Customer. After 90 days, New World may change the costs. Other than for purposes of internal review, we ask that you treat our fees as confidential information. This is due to the competitive nature of our business. ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM BILLING DATE. (Rev 03/06) CONFIDENTIAL Augusta, GA 8. Terms and Conditions This Agreement is covered by the Terms and Conditions from our Licensing Agreement signed by Augusta. GA (Customer) on November 20,2000. ACCEPTED BY: ACCEPTED BY: Custome<: AUgc:Jt Name: .~. f/ iA i4. -(V "- (2-7 .~Dt\ ~\ Name: I () '3 - '1 )--{); , ~ and conditions of this Agreement and as incorporated herein. Each individual signing epresents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been met. If the individual is not so authorized then (s)he assumes personal liability for compliance under this Agreement. Title: Title: Date: (Rev 03/06) CONFIDENTIAL Augusta, GA Augusta, GA Licensed Application Software January, 2009 I. Aegis@ Computer Aided Dispatch (CAD) - Combined LE/Fire/EMS CAD Multi-Jurisdiction - Call Scheduling Module - Call Stacking Module - Geo-File Verification Module - Hazard and Location Alerts Module - Hydrant Inventory Module - Interface to Aegis@ Law Enforcement Records Module - Interface to Aegis@ Fire/EMS Records Module - Note Pads Module - Rip-N-Run Module - Run Cards Module - Tone Alerts Module - Unit Control Panel Module - Unit Recommendations Module - Service Vehic1e Rotation - CAD Redundancy - CAD Mapping (ESRI) 2. Aegis@ Law Enforcement Records Software - LE Records Single Jurisdiction Base - Accidents Module - Arrest Module - Business Registry Module - Case Processing Module - Computer Aided Investigations Module - Federal Reports (UCR/IBR) Module - Geo-File Verification Module - Impounded Vehic1es Module - Incident Tracking Module - Jacket Processing Module - Personnel 1 Education Module - Property Module - Traffic Tickets and Citations Module - Wants and Warrants Module - Field Investigations - Case Management - GEO File Verification - Bookings - Index Cards - Computer Aided Investigations (Rev 03/06) CONFIDENTIAL Augusta, GA Richmond County, GA Sheriff's Office Licensed Application Software January, 2009 3. Aegis@ Public Safety Interface Software - AS/400 StateINCIC Interface - On-Line CAD Interface to StateINCIC - On-Line Wants & Warrants Interface to StateINCIC - On-Line Property Checks Interface to StateINCIC - Identix Interface - E-911 Interface - Priority Dispatch ProQA for EMD Interface - Priority Dispatch ProQA for Police Interface - Priority Dispatch ProQA for Fire Interface 4. Aegis@ Corrections Management Software - Corrections Management Base Package - Corrections Compliance 5. Aegis@ Photo Imaging Software - Digital/Document Imaging - CaptureNiew Stations - Public Safety Line Ups/Mug Shots - Digital Imaging 6. Aegis@ Data Management and Retrieval Tools - Microsoft Word Interface - Data Anal ysis and Mapping 7. Aegis@ Mobile Software on the RS6000 - Base Message Switch to NCIC 300 User(s) - New World CAD Interface for Aegis/400 300 User(s) - A VL Interface 50 User(s) 8. Aegis@ Mobile Client Laptop Software - LE StateINCIC via Switch 267 User(s) - LE CAD Via Switch 297 User(s) - Mugshot Images Download 215 User(s) - In Car Mapping 30 User(s) - New World A VL 30 User(s) - In-Car Routing 30 User(s) 9. Aegis@ Mobile Software on the 400 or MSP Server - MDT/MCT Base LE CAD Interface 100 User(s) - A VL CAD Interface 50 User(s) - MDT/MCT Base CADIRMS Interface 300 User(s) 10. Aegis@ ESRI Embedded Applications - Upgrades - ESRI CAD Mapping Integration - ESRI Mobile In-Car Mapping Integration - ESRI Mobile In-Car Routing Integration (Rev 03/06) CONFIDENTIAL Augusta, GA