HomeMy WebLinkAboutAgreement Between Team IA Inc
Augusta Richmond GA
DOCUMENT NAME: A, t-e9>1gVj (Se-;tV G" EN -r? I'f,., 1 II :r NC ·
DOCUMENTTYPE:J4 ~R.~)(\ E:.NJ
YEAR: ;;( () D 'd--
BOX NUMBER: 1l.o
FILE NUMBER: ) /.r; ?~ tf
NUMBER OF PAGES: ) ~
..
MAINTENANCE AGREEMENT
WHEREAS, This Agreement is made this /(f"Iaay of ~/.n , 2002, by and between Team lA Inc, (IA), a
South Carolina Corporation, 714 South Lake Dr. Lexingto~rolina 29072 and Augusta, Georgia (Augusta),
a political subdivision of the State of Georgia, 530 Greene Street, Augusta, Georgia 30911. (herein "Customer"),
NOW, THEREFORE, based upon the mutual covenants, promises and payments contemplated hereby, it is agreed
as follows:
1. Scope of Services:
IA will provide Customer and Customer hereby authorizes the installation, maintenance, repair and support
services for hardware and software as described in Schedule A. Customer shall compensate IA for these
services pursuant to the schedule set forth in Schedules A and B.
2. Application: This Agreement shall apply to all hardware and/or software products (the "Products") listed
on Schedule A. Additional products purchased may be added to this Agreement by the inclusion of
amendments to Schedule. Amendments to Schedule A shall expire simultaneously with the original
Agreement.
The following documents are attached hereto and incorporated herein by reference:
3. Definitions:
a)
b)
f)
, C LEtt~
8{~~{Oe
C00~T
1. Schedule A - Summary of Cost and Items Covered
2. Schedule B - IA Support Matrix
3. Schedule C - Certificate of Insurance
c)
"Product(s)" shall mean all hardware and/or software products listed in Schedule A.
"Preventive Maintenance" is maintenance furnished on a scheduled basis to keep any
hardware Product in good operating condition.
The "Principal Period of Maintenance" (PPM) is the nine-hour period from 8:00 a.m. to
5:00 p.m., Eastern Standard Time, Monday through Friday. The PPM shall not include
locally observed IA holidays as specified in Schedule B. The same PPM shall apply to
the entire Product. Should IA offices not be open for business during the PPM, the
Customer will be provided a numeric pager to use for contacting the on-call technician.
"Product Malfunction" means, as to any Product, a verifiable material adverse deviation
from the performance capabilities reflected in lA's most recently published user
documentation for such Product where the Product is being used in accordance with
usage and environmental standards and specifications reflected in such documentation.
On alleged software Product Malfunction, Product Malfunction is verifiable only when it
can be replicated in a suitable test environment.
"Remedial Maintenance" is maintenance required by Product Malfunctions that require
service as further described in Section 5A, "Enhanced Maintenance Service".
d)
e)
"Enhancement" means any program, any part thereof, or any material or equipment not
included in the System Sales Agreement between the parties at the time its execution that
is developed and accepted pursuant to the System Sales Agreement. Enhancements will
generally involve any added feature or function to the System and may be separately
supported. Enhancements are provided at the sole discretion of IA and may be separately
priced from the System.
Page 1
4. Term of Agreement and Termination for Default:
Except as otherwise set forth in Schedule A, a Product shall be covered hereunder for an original
Maintenance Term of one year. The Maintenance Agreement and Term shall be automatically renewed for
successive terms of duration equal to 12 months unless one party gives the other written notice of termination at
least thirty (30) days prior to the expiration of the then current Maintenance Term. lA will provide the
Customer with renewal costs at least sixty (60) days prior to the expiration of the present Agreement indicating
the renewal cost as provided in Schedule A of this Agreement. This Agreement as a whole may be terminated
by either party by written notice to the other upon, and only upon, the expiration of coverage as to all covered
Products. Either party may terminate this Agreement due to the breach by the other party of any material
obligation hereunder (including without limitation any obligation to make any payment hereunder) if such
breach remains unresolved more than ten (10) days after receipt of written notice of such breach is given to the
defaulting party, or if cure of the breach is not feasible within ten (10) days from notice, substantial and
continued progress is not made to cure the default. Customer agrees that it will return to lA or certify to IA
that it has destroyed or will destroy all diagnostic materials and maintenance aids, including copies thereof,
within thirty days after termination of this Agreement.
5. Services to be provided:
A. Enhanced Maintenance Service. Enhanced Maintenance Service for a Product shall include the following:
1. Remedial Maintenance. lA shall perform Remedial Maintenance when Customer notifies IA of a
Product Malfunction. Remedial Maintenance shall be performed as part of the basic maintenance
service only during PPM. Remedial Maintenance performed at hours other than during the PPM
shall be at lA's sole option and at lA's customary hourly rate for such services. Response time by
lA's personnel during the PPM shall be as set forth in Schedule B. Remedial Maintenance at
times other than the PPM will be provided to Customer as set forth in Schedule B.
2. Software Correction. Correction of a software Product Malfunction may, at lA's sole option,
consist of any of the following: (a) re-coding of the lA proprietary software, (b) installation
of a software patch, (c) a modification to the instructions or procedures for using the software,
(d) replacement of the software with other software that is reasonably equivalent, or (e) other
remedial action that may be reasonable and equitable to both parties.
3. Telephone Help. During the PPM, lA shall respond to telephonic questions from Customer's
trained authorized contacts regarding Product operation; provided, however, if the time spent
by lA personnel on such telephonic assistance exceeds in any month the hourly limit set forth
in Schedule B, additional time shall be charged and billed to Customer at lA's rate defined in
Schedule B for telephone support services. If no limit is set forth in Schedule B, the limit in
any month shall be twenty (20) hours.
4. Trouble Ticket Services. lA shall provide Customer with a report of all open and/or
unresolved trouble tickets at the Customers request. The reports will include the status of all
open and/or unresolved trouble tickets. Additionally, Customer may request a report for all
trouble tickets for the previous calendar month at no charge to Customer. Reports will only
be provided via electronic mail.
5. Extra Maintenance Options and Charges. Upon request, lA will supply maintenance services
outside the PPM as follows or as specified in Schedule B:
i) Extra Shift Maintenance Service. Extra Shift Maintenance Service shall be during the
consecutive fifteen-hour period, Monday through Sunday, commencing at the hour at
which the Principal Period of Maintenance expires. The charge for Extra Shift
Maintenance sball be as stated on Schedule B and shall be in addition to the Basic
Annual Maintenance Charge.
Page 2
B. Supvlemental Services. Except as noted in Schedule B, IA reserves the right to charge its prevailing
rates on any services not specifically included in Schedules A and B. IA further reserves the right not
to perform the following services, but if IA shall in its sole discretion agree to perform any of the
following, IA need only to use its reasonable efforts and such services shall be deemed billable
maintenance above and beyond those charges established in Schedule B: (a) specification changes
requested by Customer (other than to the extent those specific tasks are included within covered
maintenance), development and maintenance of Enhancements, customization of Licensed Software,
Updates or Enhancements and any other services in respect of software or firmware programming,
development or data input; (b) services which, in lA's opinion, are required due to improper treatment
or use or operation of the System, or attempts by other than lA's authorized personnel to repair,
maintain or modify the System without lA's prior written approval or any repair of damage caused
thereby; (c) support for custom-written applications not provided by Team lA, pre-release software, or
non-current versions of released software not included in Schedule A; or (d) repair of damage not
caused by lA, including without limitation, damage resulting from accident, transportation, neglect or
misuse, vandalism, lightning, failure or fluctuation of electrical power, air conditioning or humidity
control, telephone equipment or communication lines failure or interconnect equipment or causes other
than ordinary use.
6. Customer Responsibilities:
A. Customer Responsibility. Customer has sole responsibility for Product Malfunctions caused directly or
indirectly by any of the following acts, omissions, events and causes. Any services, by IA in respect of any
such Product Malfunction shall be charged to Customer at lA's customary rates.
1. Negligent or willful acts or omissions of the Customer, its employees or third parties.
2. Damage or destruction due to accident, casualty or other acts of God.
3. Events not under the control oflA.
4. Modification of any Product, as listed in Schedule A, not authorized by IA.
5. Connection of any Product by mechanical or electrical means to equipment or devices not
supplied by IA unless such connection has been specifically, in each instance, authorized in
writing by IA.
6. Repair of damage, replacement of parts or increase in service time caused by neglect, accident or
misuse by Customer, including, without limiting the generality of the foregoing, failure of
electrical power or any other failure not attributable to a Product.
7. Painting or refinishing the case or exterior of any hardware Product, or furnishing material
therefor.
8. Changes or performing services connected with relocation of any Product, or adding or removing
accessories, attaclunents or other devices except as authorized by IA in writing.
9. Repair of damage or increase in service time caused by relocation or movement of any Product
by Customer without the prior written approval oflA.
10. Consumable materials such as ribbons, paper magnetic tape and cleaning materials, optical
platters, scanner lamps,etc.
11. Repair of damage or increase in service time caused by use of any Product for purposes other
than that for which it is designed.
12. Additional IA service time or other costs resulting from failure by Customer to perform daily
backup of its hard disk data. For example, time spent recovering or rebuilding database indices or
data.
B. Remote Access. IA will be provided a controlledllimited access modem and dial up line to the servers
running IA products for support capabilities and more efficient problem diagnosis and troubleshooting.
Failure of the customer to have remote dial-in available may result in charges being applied if an on-
site resolution could have been accomplished remotely but was only necessary due to the remote dial-
in capability being unavailable.
Page 3
C. Environment. Customer shall provide and maintain a clean operating environment that does not exceed the
rated temperature and humidity specifications for the hardware Products.
7. fA Support Contact:
Tore Bostrup
Team lA, Inc.
714 South lake Drive, Suite 100
Lexington, SC 29072
Office: 803-356-7676
FAX: 803-356-4942
IA shall have full discretion of which individual(s) shall be the Support Contact and personnel providing
service under this Agreement, and shall notify Customer of any change in its support contact.
8. Customer Contact:
For Clerk of Court:
Debbie Freeman
Augusta
530 Greene Street
Annex 101
Augusta, GA 30911
706-821-2532
Beatrice Maxwell
Augusta
530 Greene Street
Annex 101
Augusta, Georgia 30911
706-821-1745
Customer shall have full discretion of which trained authorized contacts serve as its contact for the
purposes of this Agreement.
9. Maintenance Charges and Payment
A. Invoices. The Enhanced Annual Maintenance Charge for each Product shall be payable annually in
advance on the first day of the annual Maintenance Term. The Extra Shift Maintenance Charges, On-Call
Service charges and all other charges hereunder shall be billed initially at the rates and as of the
commencement date set forth in Schedule B. IA will invoice Customer for these additional maintenance
services on a monthly basis, and payment will be due within thirty (30) days of the date of invoice.
B. Change in Maintenance Charges. Prior to the commencement of a renewal term, IA shall notify Customer
in writing of its maintenance charges for the ensuing renewal term. Unless Customer refuses to renew, as
provided in Section 4, such charges shall become effective upon the beginning of the next renewal term.
Page 4
.-
C. Late Payment. IA shall have no obligation to perfonn any maintenance service whatsoever 'with respect to
any Product as to which any Maintenance charge hereunder is thirty (30) or more days past due until
payment is made.
10. Alterations and Attachments. Customer may make alterations or install attachments to the Products only at
Customer's expense and receiving prior written authorization from IA. Additional charges will apply for repair
of damage or any increase in required maintenance attributable to such alterations or attachments. If the
alterations of or attachments to a Product prevent or impede 1A from perfonning maintenance as required by
this Agreement, Customer will, upon notice from lA, restore the Product to its original condition.
11. Movement of Products. Products covered by this Agreement are not to be moved to include from one
database server to another, without the prior written consent of lA, which consent will not be unreasonably
withheld. lA shall have the option of adjusting its rates for services under this Agreement if any Product must
be maintained in a different location than where such Product is originally installed. 1A will continue to
provide maintenance service on such Products provided that IA personnel shall, at lA's then current rates,
supervise all packing and unpacking of the Equipment and the reinstallation of the Products at the new location.
Any Products damaged in transit shall be repaired by lA personnel and charged for at lA's then-prevailing rates.
No abatement in Enhanced Annual Maintenance Charges will be granted because Products are in transit.
12. Diagnostic Materials and Maintenance Aids. Any diagnostic materials and maintenance aids furnished by
1A are for lA's use and are the property of lA and are proprietary. Customer agrees to keep such diagnostic
materials and maintenance aids confidential, and to use its best efforts to prevent their unauthorized disclosure
and use. Customer agrees that it will not make or allow to be made copies of any diagnostic materials or
maintenance aids unless 1A has given its prior written consent. Customer may, however, make necessary
copies of diagnostic materials and maintenance aids that are installed as part of the operating systems software,
subject to Customer's confidentiality obligations as set forth in the System Sales Agreement. On each and
every such copy, lA's proprietary notices and legends must appear, in the same manner and fonn as they appear
in the original. The existence of a copyright notice will not cause or be construed as causing any diagnostic
material or maintenance aid to be a published, copyrighted work or to be in the public domain.
13. Limitations on Warranty. 1A warrants that its services hereunder will be perfOlmed in a workman-like
manner. THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE MAXIMUM LIABILITY OF IA FOR BREACH
OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE MAINTENANCE PAYMENTS
ALLOCABLE TO THE PRODUCT(S) FOR WHICH MAINTENANCE WAS DEFECTIVE FOR
THE PERIOD SAID MAINTENANCE WAS REPORTED AND DETERMINED TO HAVE BEEN
DEFECTIVE.
14. Limitation of Damages and Remedies. NOTWITHSTANDING ANY OTHER PROVISION OF THIS
AGREEMENT, IN NO EVENT SHALL lA'S AGGREGATE LIABILITY IN RESPECT OF THIS
AGREEMENT (REGARDLESS OF WHETHER SUCH LIABILITY ARISES FROM A CLAIM
BASED UPON THE LAW OF CONTRACT OR TORT, INCLUDING NEGLIGENCE) EXCEED
THE TOTAL AMOUNT OF THE PAYMENT RECEIVED BY IA FROM CUSTOMER
PURSUANT TO THIS ANNUAL AGREEMENT OR AN AMOUNT NOT TO EXCEED TWELVE
MONTHS MAINTENANCE COVERAGE AS SPECIFIED IN THIS AGREEMENT,
WHICHEVER IS LESS, OR, IF APPLICABLE, LIMITED TO AN AMOUNT NOT IN EXCESS
OF SCHEDULE "C" PROFESSIONAL LIABILITY DECLARATION CERTIFICATE.
NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, IN NO EVENT SHALL
IA BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT
OF OR IN CONNECTION WITH THIS AGREEMENT, OR THE PERFORMANCE OF (OR
FAILURE TO PERFORM) ANY SERVICE UNDER THIS AGREEMENT, REGARDLESS OF
WHETHER THE CLAIM OF LIABILITY IS BASED UPON CONTRACT OR TORT, INCLUDING
NEGLIGENCE, AND REGARDLESS OF WHETHER IA WAS ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. CUSTOMERS SOLE REMEDY FOR BREACH SHALL BE A REFUND OF
Page 5
THE MAINTENANCE PAYMENTS ALLOWABLE FOR THE PRODUCT IS FOR WHICH THE
MAINTENACE WAS DEFECTIVE FOR THE PERIOD REMAINING.
15. Exclusion From Coverage. lA retains the option at all times during the existence of this Agreement to
exclude any product listed in Schedule "A" from coverage when: 1) the manufacturer or developer notifies IA
that a covered product will no longer be supported by the manufacturer or developer due to aging through the
upgrade process and there is not a suitable third-party acquiring the support, or 2) the industry can no longer
supply the necessary repair components. IA may assist the Customer in developing a transition plan to replace
products that will become obsolete by virtue of coverage exclusion at an additional charge. Such assistance
does not include the cost of acquiring, installing, implementing, or integrating the replacement product or
service. If the product to be excluded is software, either the product or a version of the product, IA will
continue to provide technical support to the Customer providing there is technical support from the third party
vendor for the obsolete software, for at least 12 months after receipt of notification from the developer. If the
third party vendor does not provide support for the excluded product, and the Customer selects that IA continue
to provide support for the excluded product, IA will endeavor to fix any reported problems with the subject
product. However, a fix will not be guaranteed by IA should a problem arise. Should any product be excluded
from coverage, IA will reimburse the unused portion of the coverage. Reimbursement shall be amortized based
on the remaining period of this Agreement during which IA is no longer providing coverage and shall be
limited to the portion of the annual charges applicable to the excluded product.
16. Employees. The Customer and IA agree they will not for a period of one year, directly or indirectly by
assisting others during the tenn of this Agreement and for one (I) year from the tennination of any agreement
between the parties, on their own behalf or others, or attempt to divert, hire or appropriate, or attempt to divert,
hire or appropriate, any employee of the other party.
17. Notices. Any notice, demand or other communication required by this Agreement or otherwise given in
connection herewith shall be deemed to have been properly given when it is in writing and either (i) actually
received by the party to which it is directed, or (ii) sent to such party at its address listed on the signature page
hereof by registered or certified (return receipt requested) U.S. mail, postage prepaid.
18. Assignments. Team IA may assign, delegate and/or otherwise transfer this Agreement or its rights and
obligations hereunder to any person or entity, which purchases or otherwise succeeds to the business of IA to
which this Agreement pertains.
19. Modifications. This Agreement may not be modified or amended in whole or in part except pursuant to a
writing signed by both parties.
20. Severability. The illegality, invalidity or unenforceability of any tenns or conditions herein shall not render
illegal, invalid or unenforceable any other tenns or conditions herein.
21. Entire Contract. Customer acknowledges that it has read this Agreement, understands it, and agrees to be
bound by its tenns and conditions. Further, Customer agrees that this Agreement, together with any other
applicable agreements, certifications, amendments and supplements and any exhibits or attachments thereto,
referencing this Agreement or expressly made a part hereof that are duly signed by the parties will be the
complete and exclusive statement of this Agreement between the parties, superseding all proposals or prior
agreements, oral or written, and all other communications between the parties relating to the subject matter of
this Agreement.
22. Force Majeure. IA shall not be in default under this Agreement because of any failure to perfonn in
accordance with its terms and conditions if such failure arises from causes beyond lA's control, including, but
not restricted to, acts of God, acts of government, terrorism, fIres, floods, epidemics, quarantine, restrictions,
strikes, embargoes, inability to secure raw materials or transportation facilities, acts or omissions of carriers, or
any and all causes beyond control ofIA.
Page 6
23. Governing Law. This Agreement shall be govemed by the laws of the State of Georgia. All claims, disputes
and other matters in question between Customer and lA arising out of or relating to this Agreement, or the
breach thereof, shall be decided in the State of Georgia.
Team lA, Inc.
BY 6~~
(Signa
DATE:
~/2.f~ 1.-
(Si ture)
~Y,~f> ~OUdli
TITLE~ () IV
DATE:~
BY: Brent Yarborough
TITLE: President
Page 7
Augusta, Georgia
Schedule A
SUMMARY OF COSTS AND ITEMS COVERED
For Period: February 1,2002 through January 31, 2003
Enhanced
Support
Price
Qty:
Description:
SOFTWARE:
ROD Base System
Team IA Software (CDIMS) with HW System
Interoperability and Hot Swap on identified
items *. See below for detailed listing of SW
modules covered.
86,831
1
3rd Party Software
23
Imaging Connections (Optika Imaging
Software **)
11,8201
98,6511
Grand Total Excluding Applicable Taxes =
* Team IA will provide support as defmed in this contract for Team IA Software (CDIMS) application and
diagnostic support for related hardware. Additionally, Team IA will provide Hot Swap replacement
hardware for items identified by an asterisk (*) in Schedule A.
** Optika no longer provides support on above imaging software. Team IA will continue to provide
support pursuant to terms of Section 15 of attached Maintenance Agreement.
Page 1 of 4
Augusta, Georgia
Schedule A
Software Modules Covered:
3 CDIMS Cashiering Module
2 CD1MS Scanning Module
3 CDIMS Indexing/Proofing Module
10 CDIMS Public Access Module
1 CDIMS Admin/Reports Module
1 CDlMS Print Server Module
1 CDIMS Remote Archiving Module
I CDIMS Deeds Export Module
1 CDIMS Indexes to State Module
1 CDIMS Images to State Module
Hardware Items covered under System Interoperability: Team IA will provide initial diagnosis
on these items at no additional cost to the County. Ifa repair is needed, the County will then dispatch the
appropriate maintenance vendor. Team IA will provide hot swap service on items marked with an asterisk
(*).
56K External Sportster Modem
-2940 SCSI Ada-pterrFB1(fO(r~'-can-----
Station)
2940 SCSI Ad a pte-;- - .---- ---
2940U SCSI Adapter (FB1000 Scan
Station)
FB 1000 Scanne-r"-------- G8008122024 Cashier/Debbie---'--------- -"--------
6338 Scann'er*---.-~-'~- NZN2950411 Scan 23341 H ~-~._~-~
FB 1000 FlcifbecfS-canner-.-- G800905200"6----- Cashier/Chrlstiri-e----------- - -------
Proliant 5500 Dual P2450 Xeon D911CLG10004 COCAPPS "-.-,.--
DeskPro EN P2~3-50-'-- S6910BW85E440 Public/Ralph
DeskPro EN P2~50----------- 56-910BW85D16S--Castlfer/Kath-y-----------------
OeskPro EN P2-350 86910BW85B307 Public/Elizabeth
DeskPro EN P2=-350------- S6910BW85B456 -Public 62--------------------u_-----------
DeskPro EN P2-350 S6910BW85A445 Public 08
OeskPro E-j\rp2~35if S6910BW85C441 Index/Proof Karen-" "---- --
DeskPro -E-"fp2-35Cj"---------- S6910BW85D070 Public 01
DeskPro EN P2-350 S6910BW85D852 Public 05
DeskPro EN~P2:35(}-'- -. -,_.~..~--~- 5691 OBW85E41 0 Index/Proof Beth --.-------------
DeskPro EN P2=350 - S6910BW85D866 Public 07
DeskPro EN P2~350---'---' S6910BW85D867 Public 04
DeskPro EN P2-=-350--------- S6910BW850874 Testing
DeskPro EN P2-350 S6910BW85D875 Public 03
DeskPro EN P2-35(j"----------------- S691 OBW85D873 --tashier/Judy-----------~---
DeskProEN P20=-350-..-.---------. 56910BW85E408 Cashier Debbie ,-~-~_._----
DeskPro EN P2-350--'--' S6910BW85E424 Jean/Old Scan Station ----
DeskPro EN P2-=-350------------ $6910BW85E429 "Finnt/Fax 96MB ------------------
DeskPro EN P2-350 S6910BW85E442 Public 10
Print/Fax
CasFiTer----------------------
BSOH75237LC---- COCJUKE
BBOD9340C9B Cashier
Ad a ptec
Adaptec
Beli & Howell
Bell & Howell
Bell & Howell
-Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Compaq
Page 2 of 4
Augusta, Georgia
Schedule A
~~;~:~~- DeskPro EN P2-350 S6910BW85E478 !~~}U_I<==:=====_=:_~
-------,-,---,--- 8691 OBW85F-6Tf--
DeskPro EN P2-350
---,------,-,-,-,--.._--_..._----,-,-,- S6910BW85E99S....-
Compaq DeskPro EN P2-350 Public 06
I Compaq DeskPro EN P2-350----.------- S6910BW85E476 --Cashier/Christine --------
m~~:~------- DeskPro ENP2-350-------.------------ ---------------- ------,----------,-,----,_.., ---- --,----,-,-
S6910BW85E480 Scan 6338
DeskPro EN P2-350 S6910BW85E49i Public 09
L.: _ ,_________ ~-----------------~_._---, ~.~.~._-~~,._--_._- ~~.~.. _..._..._~_._.__R__.___.__.~~__,_.~._'_.M._..h.______~..._"__._
Compaq DeskPro EN P2-350 S6910BW85E979 Index/Proof Emiline
-------,-- f-----,-,-----,-----,,--------_ 042CG285B1O~r---- -Servei7SI,ared----------------....-----..----
Compaq V710 17" Monitor
-,------.----..----.,---,- ___'_h'~"__ - -_._--~._~-~
Costar LabelWriter XL + for Windows 11-0072242 Cashier/Judy
-,,-- ,--,-- ---- LabelWriter XL + forV\ifridows--------. -T1-0073026-'" ..---...... --Cashier/Spa.re---------------------
Costar
LabelWriter XL + for Wir;dows - ...
Costar 11-0072784 , Cashier/Spare ,
1--- --'--'-- LabelWriter XL + forVVlndows---- '::Ii :06'f3!~2=:==__=. -Cashi~5e~bie --===:=::-:=1
Costar
t---- ,--------------------
Costar LabelWriter XL + for Windows 11-0073804 Scan 6338
-_.- -'---.-,..-------- ~-------,...._--..._- --=- ---..------
Costar LabelWriter XL + for Windows 11-0073789 Cashier/Christine
Costar----- LabelWriter XL + for-Wincfows--------- -Tr~6673863------ -Cashler/Kafhy ----------- -------.-----j
~
Costar Labelwriter XL + 11-0046722 Public/Ralph
[--OAC- - Card Controller ----.-"..-... 0003634 - Public _____h_._.__._.____._
--'--'---'--'-'--'-'_._'
i-OAC-----.- Card Corifrolh~r---.----"-------- 0003616 -flu blic--------.----------------. -----------
i DAC - ,--.------
Card Controller 0003615 Public
lE~c. ___ --_._._._--_._-------~~- -,--------,--_..,.,..,.... '''P-ublic '--.-,..--,----,----,--..,..,-..--------,.,-.'
Card Controller 0003366
~AC Card Controller 0003383 Public - -
,..-,---..------- 0003618 ------ --.-.---------
DAC Card Controller Public
--l5Ac- -- -,- Card Controller --------..------------ -----,,-_.._------ Public-..------..------H'-- ._~_.~-----
0003316
-. ,-- -~~- _~___._ _W'M~ 'M
DAC Card Controller 0003592 Public
DAC--- Card Controller ~___M'M_..M"""___W__ -_._._-,--,..,-----,----- --Publrc----------..----..-----..---..-----
0003617
DAC Card Controller 0003414 Public ~.- - - ---..,.-
rg~g ~- Cashier Dispenser w/ Stand Public -- ------"--- ----.-
Keypad Encoder---..---..--..----------- 0"003535----- Public-----..-------.. --- ---.----
1- ---- CM813U 21" Color Monitor G9B009302 Index/Proof Beth .0. __ - -
~ Hitachi_
Hitachi CM813U 21" Color Monitor G9B009242"'--..-.-"-. -.OiCrScan s1~i1Ic;n7Jea-n------------.-.---
-Hitachi CM813U 21" Color Monitor G9B009243 Index/Proof Karen -- -
....-----_.. -~ -------,.-.------- 1----- ,---.-- ------
Hitachi CM813U 21" Color Monitor G9B009237 Cashier/Debbie
~--._--- ---- ~, ..-,----,--..,--,---..-...---..--,- ______h, Public 04 ------..--------.-..,-..-..----
Hitachi CM813U 21" Color Monitor G9B009234
Hitachi CM813U 21" Color Monitor G9B009288 Public 09 ---~_. -
-Hitach-i- CM813U 21" Color Monitor------- --'-'.'-'-'-'--'- -Public -63--------------- -------------
G9B009295
G9B009275 Cashier/Kathy --
Hitachi CM813U 21" Color Monitor
---,- CM813U 21" Color Monitor G9B009265 m
Hitachi Public 07
, Hitach,- CM813U 21" Color~r6n1tor---------. ~-----'--- '-Public/Elizabeth .w.______ .____.____~.___M~
! G9B009294
CM813U 21" Color Monitor H.___ G9B009236 Index/Proof Emiline --- -----
I Hitachi
r-..----,-- -----_.,_..._--_._..,--'-,-_._--,...._,- G9B009274 ,-, Public/Ralph ____..__.____.._".._ M"'_"_ __.______
.. Hitachi CM813U 21" Color Monitor
IHitachi CM813U 21" CoforMo-riltor--------- ---.-,..---- -Cashier/Christine --------------,-,--
G9B009336
..--.,..,--,-.------ --
Hitachi CM813U 21" Color Monitor G9B009283 Testing
----- f---------.-_..__.._,____,__..________,_ .--.---------
Hitachi CM813U 21" Color Monitor G9B009282 Cashier/Judy
- ,-
Hitachi CM813U 21" Color Monitor G9A008980 Public 01
CM813U 21" Color..Monitor-------- G9B009335 PrinUFax w~__.___._.____._
Hitachi
, HitachI CM813U 21" Color-MonTtor--------- - G9A008964-- Public 08 '_M'__'__'_,__,___w,
Hitachi CM813U 21" Color Monitor -----~- G9B009298 Public 06 --
r.~itai::hi CM813U 21" Color MonItor....-------- ,----,._,._---,-- Public 0"2-------------------
G9B009300
,-
Page 3 of 4
Hitachi
Hitachi
Hitachi
Hitachi
HP----
HP
--
HP
------
HP
Indiana
Drawer
Indiana
Drawer
Indiana
Drawer
Ithaca
Ithaca
Ithaca
KOfax-
Metrolog
Metrolog
Metrolog
Metrolog
-Metro log
Metrolog
---
I Xionic~u
~Xi~nics _
Xionics
Xionics
I G9B009299 I Public 05
-.-. --'Elaine---..------.---....----.--..--.-...-
I
-- ]~~ca-nstaHo-ri6338-.---'---.-.--.-..-.--.-.--.-.
'-l_~ublic 10 .--.--------
----. : -cocJUI<r-------.--.---.-.-----------
- " TCOCJUKE
~.-~-._t.~~I~~~~X--=~~=__==~=.~=~~==~-~=.-.
.. __ _LPrintlFax
: Cashier
I
I
_-.....Icashier--~.-~....
Augusta, Georgia
CM813U 21" Color Monitor
---.-- ~~---,-_._---,-,_.,-,-------- '-G9A008966--
CM813U 21" Color Monitor
--- >-=---,-----------_._-----------,_.,-,- -<39B009301""-
CM813U 21" Color Monitor
-- CM813U 21" Color Mc)nltor- G8J005846
--- ~. .._--,------,--,-,-----_.,----,- -Jp8AC022-44--
C1114J 5.2Gb External Drive
--~=4 ~i::;~:ti~=~::O===_::_:= US8AL00400 -
'i.Js-OC)ej13933-
USC)"D015-05S-
Cash SLDMX 14175167S-w!senaTcable *
Cash SLDMX 141751675w/serial cable *- ---_._,-
Cash I SLDMX 141751675 w/ serial cable * .,-
..._1 Model 94 Parallel 17 Line VaTidalion HR002061941
Rec. Printer *
Model 94 Parallel 17 Line Validation HP002061944
Rec. Printer *
Model 94 Parallel 17 Line Validation HR002061946
Rec. Printer *
------ ~~------'----_.,_..--'----,--,-,-- HKS2641-------
1700V Scan Processor
ic MS951 w/ KB Wedge * --- 1698460516
ic-'-- -:-0----------.-----.-----.- 1698460975'
MS951 w/ KB Wedge *
ic MS951 w/ KB Wedge * 1698461008
---- MS951 w/ KB Wedge * .-----.---- 16984935-6T--
ic
ic MS951 w/ KB Wedge * -.. 16985'13043
ic MS951 w/ KB Wedge * 1699361847 .~.~ .
-- --"'-'---'---'--,,- --",--'----_._-"--
XipPrint II for Laser Jet 8000 E0356
XipPrint II for Laser Jet 8000 E0357
'-'~--- I XipPririTiTforTaser Jef4000---- ~~----~---,~
391002298
'''- I XipPrintillOr-Laser Jet40bO-------- f-=~-------..-- -
E0326
Page 4 of 4
Schedule A
., ,. Cashier ~_._---_._----
rCashier/Kathy ----
I
i
--"-r- ------.----
I Cashier/Debbie
I
I
h I Cashier/Christine
.--,-..-----------,.,--.-----,--,.---
Scan 6338
,-- ~c -
Scan 6338
...- -;:;:---- ----,------_.,-,-----
Cashier/Debbie
- IndexlProof Beth
,-~ -'CashlerlCh ristine -----.------------,.--
....-- lndexlProofRaren ---..------.--
-., IndexlProof Emiline --
.-.- -Public---------.----.--.----------
Public
-- -Public (In Boxf-.----------------
,-- ----------------_.,.,.,'----
Public (in Box)
Augusta-Richmond County
General Terms
Feature
Enhanced Support with System
Interoperability on CDIMS System
Telephone assistance
Principal Period of
Maintenance (PPM)
(see note)
On site response
Principal Period of
Maintenance (PPM)
(see note)
Toll-free number
Response
prioritization
Urgent.
(phone)
(onsite)
* System is completely down
and non-functioning
Serious.
(phone)
(onsite)
* System is functional with
one or more major
components experiencing
failure
Not critical.
(phone)
Primary telephone assistance is provided
during standard business hours (8:00 a.m.
through 5:00 p.m., Monday through Friday,
holidays excluded as specified below.
Assistance may be received at any point
during the indicated response period.
Onsite response is provided during standard
business hours (8:00 a.m. through 5:00 p.m.,
Monday through Friday, holidays excluded.
Access must be available to the responding
service technician immediately upon arrival.
Arrangements should be made prior to the
technician's leaving their departure point.)
A toll-free telephone number is provided to
all Support customers. This number rings at
Team lA's main offices. 1-888-483-2642
Service calls are prioritized by the
seriousness of the situation. Customers who
have experienced total system failure receive
priority. It should be noted, however, that
while IA strives to respond as quickly as
possible, response is only guaranteed within
the response times commensurate with the
level of service purchased.
Return call less than 1 hour
If the call is before 1 :00 PM, the service
technician will be onsite the same day.
If the call is after I :00 PM, the service
technician will be onsite the next morning.
Return call less than 1 hour
If the call is before 1 :00 PM, the service
technician will be onsite the same day.
If the call is after 1 :00 PM, the service
technician will be onsite the next morning.
Return Call within 2 hours
Schedule B
Page 1 of6
Augusta-Richmond County
(onsite)
· System is functional with
minor problems
Remote dial-in
Extra Shift
Maintenance
(Support outside PPM)
Holiday surcharge
(see note)
Designated contacts
Additional contacts
If the call is before I :00 PM, the service
technician will be onsite the same day.
If the call is after 1 :00 PM, the service
technician will be onsite the next morning.
All customers who purchase support must
provide IA a means to dial into the
supported system to perform diagnostics and
repair. This allows a technician to correctly
ascertain problems before determining the
necessary corrective action. Many times the
solution can be applied remotely. Failure of
the customer to have remote dial-in available
may result in charges being applied if an
onsite resolution could have been
accomplished remotely but was only
necessary due to the remote dial-in
capability being unavailable.
$150/hour (phone)
(1 hr min for phone)
$2001hr plus $50/trip (onsite)
(3 hr min for onsite)
$17 5/hr (phone)
(I hr min for phone)
$250/hr (onsite)
(3 hr min for onsite)
(2)
Initial response calls will be made to the
designated contact person placing the
original service call. Should the designated
contact person be unavailable at the time the
response call IS made, the responding
support person will request the secondary
contact. If the secondary contact is not
available, a message will be left for the
designated contact person placing the
original service call.
$150/mo each
Schedule B
Note: Monday through Friday does not include any national or State holidays. Twenty-four hour support is Monday through
Sunday with surcharges being applied for New Year Day, Easter Sunday, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, Christmas Eve and Christmas Day. Rate for additional telephone support during PPM is $125/hour, billed in
hourly increments.
Page 2 of6
Augusta-Richmond County
;. .~
Third Party Software Assurance
Feature
Enhanced Support with System
Interoperability on CDIMS
System
Minor release All support plans provide minor release
upgrades upgrades free of charge whenever the
software developer makes them available.
A minor release upgrade is any upgrade that
is indicated by a change in the product
numbers to the right of the decimal point in
the version number.
Software patches Any product that does not perfonn as
represented by the developer is considered
by IA to be in need of repair. Such repairs
are considered patches to the original
software and will be provided to the
customer without charge if provided by
software developer without charge.
Upgrade installation Product minor release upgrades will be
made available to customers on a time and
materials basis. Customers may choose to
have this feature included in their plan as an
option to prevent time and materials charges
being made. Election of this option is only
available at the beginning of any contracted
period including renewals.
Patch installation All support plans offer patch installation to
the customer free of charge.
Schedule B
Page 3 of 6
Augusta-Richmond County
.'
Proprietary Software
Feature
Enhanced Support with System
Interoperability on CDIMS
System
Minor release This plan provides minor release upgrades
upgrades to IA proprietary written software free of
charge whenever a minor release upgrade of
a vendor's product results in the need for
modification.
Software patches Any proprietary written product that does
not perform as represented by IA is
considered to be in need of repair. Such
repairs are considered patches to the
original software and will be provided to
the customer without charge.
Upgrade installation Product minor release upgrades will be
made available to customers on a time and
materials basis. Customers may choose to
have this feature included in their plan as an
option to prevent time and materials charges
being made. Election of this option is only
available at the beginning of any contracted
period including renewals.
Patch installation All support plans offer patch installation to
the customer free of charge.
Product Coverage - Hardware
Feature
Enhanced Support with System
Interoperability on CDIMS
System
Critical component
parts maintained in
IA stock for
hardware identified
in Schedule A for
Hot Swap
Bell & Howell lOOOFB Scanner
Bell & Howell 6338 Scanner
HP External Optical Drive
HP 400EX Jukebox
Cash Drawers
Receipt Printers
Bar Code Readers
Schedule B
Page 4 of6
Augusta-Richmond County
'"
System Interoperability
Feature
Enhanced Support with System
Interoperability on CDIMS
System
CDIMS System
Interopera bility
Team IA will assist in diagnosing all
CDIMS System problems. If a problem is
determined to be Network or Hardware
related, Team lA will notify the Customer
of this diagnosis so that they may contact
the appropriate vendor for repair. This
diagnostic service will be provided at no
additional charge to the Customer.
Schedule B
Page 5 of6
Augusta-Ri~hmond County
Unsupported Error Handling
Feature
Enhanced Support with System
Interoperability on CDIMS
System
Operator Errors Team IA will provide support for up to 12
Operator Errors per year. These are errors
not normally covered under the terms of the
maintenance contract (i.e. beyond bug
fixes). Examples of Operator Errors are:
~ Data entered into system
incorrectly
~ Application Used Incorrectly
~ Anything that is a direct result of
use of the application
~ Not an Administrative Error
Administrative Team IA will provide support for up to 2
Errors Administrative Errors per year not to
exceed 40 staff-hours each. These errors
are more serious in nature than Operator
Errors. Examples of Administrative Errors
are:
~ Back End Process interrupted due
to 3'd party SW or HW conflict
~ Incorrect/Inadequate
Administration of
Servers/HW IS W /Data
~ Any fix not normally covered
under the maintenance contract
and requiring on-site support
Team IA will determine if a reported problem is an Operator or
Administrative error.
Schedule B
Page 6 of6
Schedule C
Cltonl#' 30409
TEAMIA
ACORD..
CERTIFICATE OF LIABILITY INSURANCE
I OA n (MWD[yyYl
03/21102
I THIS CERTlF1CATE IS ISSUED AS A IMTTER or INFORMATION
ONLY AND CONFERS NO RIGHTS UPON THIl CERTlF1CATF.
HOLDER. THIS CERTlFlCATE DOllS NOT AMEND, EXTEND OR
. AI. TEll 'OlE COVERAGE AFFORDED BY THE POLIClli5 BELOW.
INSUREASAfFORDlNC COVERAGE
~-~_.__. -.-------
CIC, '''c. of Columbl~
POBox 2515
LOJl'nglon, se 29071
803996-4850
itiilAr;O--- __uk.. ..
loam IA, Inc.
714 South Lako Of Suito 100
Loxlnglon. se 29071
~IIR" '" St, Paui'FlrG & Merlne.!nsuraneo
~P!'\~_..
~~~~;.-
COVERAGES
, tI1e1\fA D:
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.NY R.CLI~E:I",~. 7!R~' OR c.:l~;:'"T1C1oI or. ANY COr.-;~^C7 en CT~ER ooCU",=,'T W'~ RESPl;CT TO VlHICI< THIS CEFr."FOCAlC f....." BE 'SSUED OR
..JAY?ER....^IN, r~" 'NZI.;nANCE: Ar"Q'<<Jm ~y r~E: PC:.IQES DFSt::"l'8E:l HCTl"'N .S S1JaJECT .0 ALl. THE TEAMS, EXClUS10~SAND C::NO!l1CN~ C'<' S1JC>\
FO.1C e.:; AioOnEG,l,n:: U~ll~ SHO~1'l MAY "1AV!: 9~N REour.~O BY PAl') CL""1t1S.
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liability
~S::R:P'"1CN OP' o.o!IfAnc:w.SI\.OC^n:lfrol$lV!"J~Sf!XCLU~0't5 A01Ieo 8Y ~!'U)O~l!t.Ift'IT"""CI'" ~~J;l0W8
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Augusta. GA 30911 I r)lPC);Ei NOORLIQATlON OR LlABIUrYOf: A~Y laND UPO~ Tote: ,"~UR! q,rrs AOE'iTS ~
IltllM9GNT4t1V1!S.
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ACORD 25,s (7/97) 1 of 2
'39559
KHA ~ ACORDCORPORA1l0N 1988