HomeMy WebLinkAboutCONTRACT BETWEEN AUGUSTA, GEORGIA AND REPUBLIC PARKING SYSTEM, LLC FOR PARKING FACILITIES AT AUGUSTA REGIONAL AIRPORT PARKING MANAGEMENT CONTRACT FOR THE
PARKING FACILITIES LOCATED
AT AUGUSTA REGIONAL AIRPORT
AT BUSH FIELD
This Contract for Parking Management Services(hereinafter"Contract")is made and entered
into this 1st day of January, 2019, between Augusta, Georgia, a political subdivision of the
State of Georgia for the Augusta Aviation Commission,an instrumentality of Augusta,Georgia
located at 1501 Aviation Way, Augusta, Georgia 30906-9600, (hereinafter collectively
Commission") and Republic Parking System, LLC, a state of Tennessee corporation, with
offices at 633 Chestnut Street, Suite 2000, Chattanooga, Tennessee 37450 (hereinafter
"Operator").
WHEREAS,the Commission is the operator of Augusta Regional Airport located
in Augusta-Richmond County, State of Georgia; and
WHEREAS, the Commission deemed it advantageous to the public to retain the
services of a company specializing in the management, operation and marketing of
Airport parking facilities; and
WHEREAS,the Commission solicited responses to a Request for Proposal(RFP)
to manage, operate and market the Airport's parking facilities; and
WHEREAS, the Commission has determined that the Operator's proposal in
response to the RFP was most advantageous to the Airport and to the public interest; and
WHEREAS, the Commission and Operator desire to enter into a contract based
upon the Commission's rules and regulations,terms in the RFP and the Operator's response
thereto.
NOW, THEREFORE, in consideration of the mutual covenants and conditions
contained herein, the parties do hereby agree as follows:
Contract RFP 19-175 Parking Management Services Page 2 of 77
ARTICLE 1
PREMISES
The Operator agrees to manage, operate, and market, in accordance with the terms
of this Contract, certain parking facilities (hereinafter "Premises") located at the Augusta
Regional Airport(hereinafter"Airport"). These Premises include the following:
1.1 three(3) long term lots consisting of 826 spaces
1.2 one(1) short term lot consisting of 204 spaces
1.3 one (1)premium lot (Elite Rewards) consisting of 39 spaces
1.4 one(1) employee lot consisting of 95 spaces
1.5 one (1) credit card lot consisting of 166 spaces; and
1.6 one (1) ground transportation lot.
The Airport reserves the right to modify the Premises as needed during the Term of this
Contract.
ARTICLE 2
TERM
2.1 This Contract shall commence at 12:00 a.m.on January 1,2019 and continue for a period
of three(3)years terminating at midnight on December 31,2021. The term and renewal
of the Contract shall be in compliance with O.C.G.A. § 36-60-13.
2.2 The Commission reserves the right to renew this Contract in its sole discretion and
under terms to be determined by the Commission, for two (2) additional one (1) year
renewal terms. If the Commission chooses to exercise its right to renew this Contract,
the Operator shall be notified of the terms under which the Commission shall exercise
this right,at least one-hundred twenty(120)days before the expiration of this Contract.
The Operator shall have the choice as to whether to accept the Commission's proposal,
or allow the Contract to expire, and shall so notify the Commission in writing within
thirty(30) days of receipt of Commission's proposal. Nothing in this paragraph shall
be construed as to require the Commission to exercise such option to renew or to
require the Operator to accept such proposal from the Commission.
ARTICLE 3
GROSS RECEIPTS
3.1 The Operator shall collect and hold in trust for and on behalf of the Commission all
Gross Receipts due from parking customers. "Gross Receipts "as used herein shall be
defined as all sums collected by the Operator, or sums which should have been
collected by the Operator, from the rental of space for the parking and storage of motor
vehicles whether on an hourly, daily, weekly, or monthly basis, less all refunds, credit
Contract RFP 19-175 Parking Management Services Page 3 of 77
card fee discounts, and other discounts as authorized by the Commission; sales tax,use
tax, excise tax, occupancy tax, gross receipts tax, or other taxes assessed upon or
attributable to said receipts. Said taxes shall be held by the Operator and paid directly to
the applicable taxing entity.All taxes,discounts and refunds shall be accounted for and
included in the Operator's monthly revenue statement including fees or discounts paid
to a third party derived from usage of credit cards to pay parking fees. Gross Receipts
Due the Commission shall include and reflect adjustments for any and all cashier
shortages, overcharges, undercharges, and uncollected parking fees. Dishonored
checks, uncollectible or uncollected fees and credit card charges and other bad debts
shall not be included in Gross Receipts Due provided such transactions were processed
in accordance with procedures previously accepted and approved by the Commission
or its designated representative.
3.2 The Operator shall deposit all cash receipts into an account as designated by the
Commission and in the name of the Commission,prior to the end of the next banking
day after collection. A penalty for failure to deposit said Cash Receipts by the end of
the next banking day following collection shall be assessed daily equaling ten percent
(10%) of the total amount of that day's Gross Receipts. Failure to deposit the Cash
Receipts within the required time period in excess of two (2) occurrences per month
shall be cause for immediate termination of this Contract.
3.3 The Operator shall submit to the Commission a monthly revenue statement accounting
for all "Gross Receipts Due" by the fifteenth (15th) day of the month following the
month of operation. The monthly revenue statement shall be in a format approved by
the Commission. Failure to submit this statement on or before the indicated date may
be cause for immediate cancellation of this Contract.
ARTICLE 4
OPERATING EXPENSES
4.1 The Commission shall advance to Operator one twelfth(1/12) of the first year annual
budgeted expenses exclusive of the Management Fee prior to start of service. This
will be considered an operating advance and used to pay costs incurred for
operating expenses. Upon termination of the Contract, Operator shall return to
Commission any remaining balance of the operating advance.
4.2 The Commission shall reimburse the Operator for all approved operating expenses
incurred in the management,operation and marketing of the Premises.
4.3 "Operating expenses" (hereinafter Operating Expenses) shall include all expenses
relating to the management, operation and marketing of the Premises, including all
salaries and wages, Workmen's' Compensation insurance as provided by state law,
related payroll taxes,uniforms, supplies and tools for the maintenance of the Premises,
cleaning,maintenance,repair costs to revenue control/office equipment,tickets,office
and marketing expenses, hospitalization insurance, and other expenses as authorized
and included within an operating budget approved in advance by the Commission.All
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such labor expenses shall be included on the Labor Distribution Report form. Such
form is attached hereto as part of the"Operational Procedures and Policy Manual".
4.4 Specifically, Operating Expenses shall not include the costs of business licenses,
permits, headquarters' bookkeeping, administrative, or accounting fees, insurance,
as described in Article 17 and Fidelity Bond which shall be paid by the Operator
from the Operator's Management Fee as defined in Article 5. Operating Expenses
shall also not include taxes on the Operator's personal property, debt retirement, or
any other expenditure that is not included in the Operator's approved Annual
Budget as included and defined herein, or not approved by the Commission in
writing.
4.5 The Operator shall invoice the Commission, by the twentieth (20th) day of the month
following the month of operation, for its Operating Expenses incurred in the single
monthly period preceding. The Commission shall reimburse the Operator for all
authorized and approved budgeted expenses,less any undocumented expenses,within
thirty(30)days following receipt by the Commission of such invoice. The monthly
Operator's Management Fee shall be included in the monthly invoice. Except
for payroll and payroll related expenses, receipts for all expenditures shall be
included with Operator's monthly invoice. Payroll and payroll related expenses
shall be submitted in accordance with the policies agreed to between the
Commission and the Operator. The Operator's monthly invoice shall be in a format
approved by the Commission.
4.6 Any disputed invoices or charges shall be deducted by the Commission from the
Operator's invoice. The Commission shall provide the Operator,in writing at the time
of payment of the monthly invoice, reasons for the deduction. The Operator, within
thirty(30)days,has the right to present a written explanation of the disputed invoices
or charges to the Commission. The Commission shall determine the validity of the
disputed invoices or charges based on additional documentation supplied by the
Operator. If approved, after additional documentation is considered, the amount shall
be added to the next invoice paid by the Commission. The Commission's decision in
any matter pertaining to disputed invoices or charges is final.
ARTICLE 5
MONTHLY MANAGEMENT FEE
As compensation for the Operator's performance hereunder, the Commission
shall pay to the Operator each month a Management Fee. Such fee shall be included in
the Operator's monthly invoice as indicated in Article 4. The monthly Management Fee
shall be one twelfth (1/12) of the annual Management Fee. The annual Management
Fee shall be as follows:
Contract RFP 19-175 Parking Management Services Page 5 of 77
CONTRACT YEAR FEE
1 $48,000
2 $49,440
3 $50,923
OPTIONAL YEAR FEE
1 $52,451
2 $54,024
ARTICLE 6
ANNUAL BUDGET
6.1 The Operator shall submit to the Commission, one hundred eighty(180) days prior
to each anniversary date of this Contract a proposed annual and monthly budget for
all Operating Expenses to be incurred during the year. The Commission shall notify
the Operator of any changes to the budget or budget approval, on or before the
anniversary date of this Contract.
6.2 Upon approval by the Commission, all Operating Expenses included in the annual
budget shall be considered authorized and reimbursable, as incurred, to the Operator.
Changes to the annual budget shall be approved in writing by the Commission. Any
expense incurred by the Operator above the pre-approved budget amount shall not be
reimbursed by the Commission unless prior written approval is received from the
Commission.
6.3 Following execution and return of this Contract to the Commission,the Operator shall,
within thirty (30) days, of the commencement of this Contract, furnish the
Commission with a monthly budget for the first year of this Contract which shall
be the same budget submitted for the first year included in the Operator's proposal
unless otherwise revised and approved by the Commission.
ARTICLE 7
OPERATIONAL PROCEDURES AND POLICY MANUAL
7.1 An Operational Procedures and Policy Manual (hereinafter "Manual"), reflecting the
operation of the facility as proposed by the Operator shall be submitted to the
Commission within thirty(30) days of the commencement date of this Contract. The
Manual shall include, at a minimum,the following:
a. General operating and management policies
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b. Customer Service policies
c. A sample of monthly invoice to Commission
d. Cash control, audit and ticket exceptions, including validation
procedures
e. Lost ticket and missing ticket procedures
f. Employee job descriptions
g. Employee training guide
h. Employee schedules
i. Emergency procedures and phone numbers
j. Manager's office, cellular and home phone number
k. Company personnel policies
1. Check and credit card approval procedures
7.2 The Manual shall be modified as the operation of the facility or the information
contained in the Manual changes. The Operator is responsible for the maintenance of
the Manual to assure that all data is correct and current. The Manual shall be reviewed
and revised annually within thirty(30)days following the annual commencement date
of this Contract. It shall be the Operator's responsibility to submit the revised Manual
for review and approval by the Commission. The provisions of the Manual, and any
subsequent amendments, are incorporated herein by reference.
7.3 Operator shall be responsible for maintaining compliance of the revenue-
processing parking equipment and related hosting and other systems servicing the
Premises,including their deployment in their current configuration(the"Systems")
with prevailing industry standards governing the storing, handling, processing and
transmission of personal and financial information, including, but not limited to,
Payment Card Industry standards (collectively, the"Standards"). The Commission
agrees not to knowingly make any changes to the Systems which may impact their
compliance with the Standards during the Term of this Agreement without first
apprising Operator in writing, it being the intent of the parties that Operator shall
at all times have current information regarding the Systems for Standards
compliance purposes and be fully accountable to the Operator with respect thereto.
7.4 Operator shall notify the Commission in writing if it becomes aware that the
Systems or any portion thereof are not compliant with the Standards at any time
during the Term,and shall obtain competitive quotations for requisite upgrades,the
cost of which shall be paid by the Commission. All costs incurred by Operator in
Contract RFP 19-175 Parking Management Services Page 7 of 77
the performance of its obligations under this Article 7.4 shall be operating expenses,
provided that Operator shall seek the prior approval of the Commission for any
proposed cost that exceeds the sum of$10,000, such consent not to be unreasonably
withheld.
7.5 If the Commission does not approve an upgrade or other expenditure requested by
Operator to maintain compliance of the Systems with the Standards, the
Commission agrees that the Operator shall not be held by the responsible by the
Commission for such non-compliance.
7.6 If the services of an independent Qualified Security Assessor are obtained with
respect to compliance of the Systems, the Operator shall provide the Commission
with names of at least two Qualified Security Assessors and the parties shall agree
upon a Qualified Security Assessor. The report of the Qualified Security Assessor
and any certificates of compliance issued by the Qualified Security Assessor shall
be determinative as to the compliance of the Systems.
ARTICLE 8
RECORDS AND REPORTS
8.1 The Operator shall keep and maintain true and accurate records of Gross Receipts
Due and Operating Expenses in accordance with Generally Accepted Accounting
Principles (GAAP). The Operator shall submit daily to the Commission, or its
designated representative, a validated deposit slip for the previous banking day's
receipts. The Operator shall submit monthly to the Commission, or his designated
representative, the following:
a) An activity report reconciling total Gross Receipts Due to the daily
deposits.
b) Daily report of Gross Receipts Due, overnight vehicle count, ticket
validations
and exceptions, and ticket reconciliation in accordance with the
Operations Procedures and Policy Manual.
c) Monthly activity and Gross Receipts Due summaries and
certifications, to bereconciled to Daily Reports.
8.2 In addition, the Operator shall have available to the Commission, or its designated
representative, for inspection, upon twenty-four (24) hours notice and within normal
business hours,the following:
a) Records of all tickets purchased, ticket dispenser number and date
used.
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b) All used-parking tickets, lost ticket forms and validations for a
twelve (12) month period. At the end of this period, all of these
records shall be turned over to the Commission.
c) All shift reports for a twelve (12) month period. At the end of this
period, copies of all of these records shall be turned over to the
Commission.
d) Any and all other accounting records maintained locally which pertain
to the receipt of parking revenues and operating expenses.
8.3 The Operator shall make all records available upon twenty-four(24) hours notice, no
matter where retained,during normal business hours,at the Airport's Executive offices.
8.4 The Operator shall not destroy any records pertaining to the operation of the Premises
without the express written permission of the Commission.
8.5 At the expiration or termination of this Contract, the Operator shall turn over to the
Commission all the books and records of Gross Receipts Due and Operating Expenses,
including supporting documents, maintained throughout the term of this Contract.
8.6 All source records of Gross Receipts Due, which shall include, but not be limited
to: Parking Tickets, Cash Register Tapes, Shift Reports, Master Reports, Daily
Revenue Reports, whether computer generated or manually generated, shall be
kept at all times within the City of Augusta. All records shall be maintained for a
period of seven(7) years . These records shall be maintained by the Operator until
the Annual Report required above is delivered to and accepted by the Commission,
at which time they shall be delivered to the Commission for further disposition.
The Commission shall provide and maintain such storage facilities as necessary to
facilitate the storage of the above records and shall provide reasonable access to
such facilities. All data bases for such purpose will be maintained by the Operator
who shall, ensure that adequate hard copies and data backups are done on a routine
basis. Data backups should be stored on an approved media for such storage for a
period of seven(7) years.
8.7 Operator acknowledges that the records maintained may be subject to Georgia
Open Records Act. Operator shall immediately notify the Commission of any
Open Records Act requests.
ARTICLE 9
LOST TICKETS AND MISSING TICKETS
9.1 Lost tickets shall be accounted for by a lost ticket form, in a format approved by
the Executive Director, and signed by the customer. Appropriate audit procedures
shall be taken by the Operator monthly to verify by telephone or in writing a
minimum of ten percent (10%) of all lost tickets confirming the customer name,
address, phone number and signature included on the form. Lost tickets accounted
Contract RFP 19-175 Parking Management Services Page 9 of 77
for by the appropriate form shall not be included in the missing ticket ratio. Missing
tickets are tickets that are unaccounted for and shall be included in the missing
ticket ratio.
9.2 If, during any single month, the missing ticket ratio exceeds one-half of one percent
(0.5%or.005);the Commission shall impose a Missing Ticket penalty by decreasing
the Operator's Management Fee for the following month on the basis of the following
graduated scale:
Percentage of Missing Tickets Penalty
.000-.005 $0
.005-.01 $5.00 per ticket
.01-.015
$7.50 per ticket
.015 and above $15.00 per ticket
9.3 The above penalty shall be imposed at the sole discretion of the Commission. A
Missing Ticket Report, in a format approved by the Commission, shall be submitted
with the monthly invoice.
ARTICLE 10
AUDIT
10.1 Within ninety(90) days following the end of each fiscal year, Operator shall provide
an unqualified statement certified by an Independent Certified Public Accountant in
accordance with GAAP certifying that the Gross Receipts Due the Commission and
Operating Expenses are true and accurately reported as defined within this Contract.
10.2 The Commission reserves the right to audit all books and records of the Operator
at any time upon forty-eight(48) hours advance notice to the Operator. If the audit
results reflect a shortage of funds over three percent (3%)per annum, the Operator
shall bear the full cost of the audit and reimburse the Commission for any shortage.
ARTICLE 11
OBLIGATIONS OF THE COMMISSION
11.1 The Commission shall operate and maintain the lighting system within the Premises
and pay all costs thereof.
11.2 The Commission shall reasonably patrol roads and land areas outside of the Premises
to prevent illegal parking. The patrolling and enforcement of parking shall be in
accordance with policies established by the Commission.
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11.3 The Commission shall pay the Operator's invoiced amount, less any unauthorized
or undocumented charges, including the monthly Management Fee, within thirty
(30) days receipt by the Commission of the invoice.
11.4 The Commission shall be responsible for any major maintenance or repair of the
parking surface, landscaping, entrance/exit roadways, and areas outside of the
Premises.
11.5 The Commission shall be responsible for selection, placement, and erection of all
signage.
11.6 The Commission reserves the right, at its sole discretion, to modify the scope of
Services, to add or delete parking areas, add parking access and revenue control
systems, construct additional parking facilities, and to change parking
assignments.
11.7 The Commission shall provide the parking revenue control equipment. The
Commission shall review the need for additional equipment which may be requested
from time to time by the Operator in order to meet the demands of new technologies
or in order to provide more effective and efficient service due to revised Operating
Procedures.The approval for the purchase of such requested equipment shall be at the
sole discretion of the Commission.Any such equipment approved for purchase by the
Operator shall be purchased according to established Commission purchasing
procedures and shall be included in the Operating Budget as approved by the
Commission. The expense for the purchase of additional equipment shall be
purchased at cost without mark-up to the Airport. All such purchases shall be
reimbursed to the Operator during the remaining term of the fiscal year of this
Contract amortized at six percent(6%) as of the date the equipment is invoiced.
11.8 All such equipment shall be owned by the Commission and Operator shall make no
claim to the equipment upon termination of this Contract, except in the event of an
early termination of this Contract,in which event the Commission shall pay Operator
for any unamortized cost of the purchased equipment, less any credit due the
Commission.
11.9 Any new parking equipment procured should be compatible with DataPark revenue
control system which is currently in use in some of the Airport parking lots.
ARTICLE 12
OBLIGATIONS OF THE OPERATOR
12.1. The Operator shall invoice the Commission on or before the twentieth (20th) day of
each month for the preceding month's operating expenses including the monthly
Management Fee.
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12.2. The Operator shall submit a Missing Ticket Report with each monthly invoice. The
Operator shall also submit a Ticket Validation Report with each monthly invoice,
which includes the dollar value of each validation.
12.3 The Operator shall submit a monthly Maintenance Log to the Commission. Such
Maintenance Log shall be due on the twentieth (20th) day of the month immediately
following the month for which such Maintenance Log was maintained.
12.4 The Operator shall store on the premises an adequate inventory of replacement parts to
cover routine maintenance of equipment.It is understood that this inventory will be paid
for by the Commission and shall remain the property of the Commission.A copy of the
inventory shall be provided monthly to the Commission.
12.5 The Operator shall submit to the Commission,monthly no later than twentieth(20th)day
of the month following the month of operation, a statement, witnessed and certified
correct by an officer of the company, accounting for all Gross Receipts Due from the
Premises during the previous month.
12.6 The Operator shall continuously operate the Premises,three hundred sixty five(365)
days per year,twenty-four hours per day,seven(7)days per week,including holidays
unless otherwise authorized by the Commission.
12.7 The Operator shall employ a dedicated onsite General Manager experienced in Parking
Administration who will devote his/her full time to the performance of Operator's
responsibilities established in this Contract. The General Manager will meet regularly
with Airport staff to keep the Commission fully informed concerning operations whose
responsibility include to manage, operate and market the Facilities. The General
Manager shall hire, train, supervise and terminate, as necessary, personnel to operate
cashier booths and perform the required duties; provide supervisory personnel
necessary to ensure efficient operation of the facilities; and equip, staff, and maintain
a business office. The Commission reserves the right to approve selection of the
Operator's General Manager. The Operator shall additionally employ an Assistant
Manager who shall be on duty when the General Manager is not on duty.
12.8 The Operator shall provide ten(10) days advance written notice to Commission of
any change in its General Manager or Assistant Manager(s) and shall include any
change of address or telephone number.
12.9 The Operator shall provide sufficient personnel at all times to accommodate departing
cars in a timely manner.It is the goal of the Commission that no car shall wait in line over
five(5)minutes before exit.The Commission reserves the right to require the Operator to
provide additional staff as required.
12.10 Operator shall employ personnel to enter and update all computer database functions
including but not limited to vehicles,inventory,ingress and egress of vehicles,toll plaza,
toll plaza revenues,time functions,and ticket inventories.
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12.11 The Operator shall anticipate peak traffic periods and staff the Premises appropriately. If
staffing is anticipated that exceeds authorized budget, the Operator shall, in advance,
request a budget increase from the Commission.
12.12 With the exception of the General Manager,the Operator shall provide new uniforms for
employees as necessary to ensure that employees are dressed in neat, clean, identifiable
uniforms at all times. Uniforms shall be consistent in appearance, style and color for all
parking employees and subject to the approval of the Commission. Contractor shall
submit a uniform proposal to the Commission within thirty(30) days of the execution
of the Contract. The cost of new uniforms is a reimbursable expense that will be paid
by the Operator. Operator's employees, while on duty, must wear a photo
identification badge, which shall be returned to Operator when employees cease
work for the Operator.The names of on-duty cashiers shall be placed on the exterior
of the booths to be readily visible by drivers of exiting vehicles.
12.13 The Operator shall remove from service at the Airport, any employee who is
discourteous to any customer or who does not present the professional image the
Commission expects of its own employees. The Operator shall immediately remove,
from service at the Airport, any employee the Commission requests for any reason
whatsoever. No employee of the Operator shall use improper language, act in a loud,
or boisterous manner, or in any manner act in an improper, inappropriate or offensive
way. Employees of operator shall have the option to park their vehicles in Long Term
parking area.Each parking ticket issued to Operator's employees shall be appropriately
accounted for in the Validation Report in accordance with approved Manual.
12.14 The Operator shall employ experienced and knowledgeable personnel and provide all
employees with appropriate operational and Customer Service training.
12.15 The Operator shall be responsible for maintenance of the interiors of the tollbooths,
Revenue Control Office, and any other structures that may be provided hereafter. The
Operator shall be responsible for keeping the Premises, including all parking areas,
Entrance and Exit Areas, Exit Tollbooths, Revenue Control Office, rest room and
landscaped areas in or immediately adjacent to the Premises in a neat and clean
condition at all times. The Operator shall be responsible for operation of the Premises
in accordance with the Manual.The Operator shall conduct daily inspections(daytime
and nighttime) of the Premises. Written reports of inspections shall be submitted to
the Commission in the format agreed upon by the parties and shall set forth the
conditions of lighting, general appearance, potential safety hazards, fire equipment,
graffiti, cleanliness and any other items which may be requested by Commission.
The Operator shall notify the Commission of any areas requiring maintenance
and/or repair upon discovery of such items.
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12.16.The Operator shall keep the Premises at all times free of trash and debris.All trash shall
be removed and stored by the Operator in approved receptacles provided by the
Commission. The Operator shall be responsible for periodic sweeping of only the
Premises, the daily removal of debris and trash from the Premises including along
curbs and between parked vehicles and depositing same in a receptacle provided by
Commission.
12.17 The Operator shall provide ticket stock and all other supplies in order to ensure
effective control and management of the Premises.
12.18 The Operator shall maintain all of the Parking Revenue Control equipment.
Maintenance contracts for this equipment shall have the approval of the
Commission prior to their execution by the Operator. Such costs shall be
reimbursable under the Operator's approved annual budget.
12.19 The Operator shall provide all office furniture, safes, if necessary, equipment and
supplies for the exit booths in a manner consistent with the intent of this Contract,such
costs to be reimbursed by the Commission by inclusion in the Annual Budget. The
purchase of all furniture and equipment shall be subject to the prior approval of the
Commission.
12.20 The Operator shall have no power to do any act or make any contract which may create
any lien, mortgage or other encumbrance, upon an interest of the Commission in the
Premises, or the improvements located thereon.
12.21 Operator shall provide a cash bank sufficient to accommodate parking transactions.
12.22 Operator shall provide professional advice to Commission regarding appropriate
parking rates,enhanced Parking Revenue Control Systems/equipment,parking facility
requirements,signage,internal traffic flow,customer service enhancements,additional
service amenities, holiday and peak period public information needs and operating
procedures which will improve the level of service efficiency and profit of the
parking Premises.
12.23 Operator shall coordinate with Commission for the removal of abandoned vehicles
from the Facilities and relocation of vehicles that are inappropriately parked or
remove/relocate vehicles for other operational needs as directed by Commission
12.24 The Operator shall provide Commission with copies of any and all written complaints
received and the Operator's response thereto within five (5) days.
12.25 The Operator shall provide management and staffing for the Parking and Courtesy
Shuttle Operations.
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12.26 Operator shall be responsible for the Courtesy Shuttle Operation which transports
passengers from the various parking facilities to and from the Terminal between
the hours of 5 a.m. and the final airline arrival seven(7) days per week.
12.27 Operator shall be responsible for distributing employee permits and maintaining a
database associated with the Airport's employee parking program.
12.28 Operator shall be responsible for nightly inventory of license plate information for
all vehicles parked in the public parking facilities.
12.29 Operator shall be responsible for maintaining the cleanliness of all Commission-
owned vehicles and equipment used in the course of operations and shall return the
same at the end of the Contract, normal wear and tear excepted. Operator shall
notify the Commission of any needs for repairs to such vehicles and equipment.
12.30 Operator shall be responsible for the provision of housekeeping cleaning services
for the parking areas, including litter control.
12.31 Operator shall adhere to all Rules and Regulations of the Airport,particularly with
regard to safety and security matters. Each of Operator's employees assigned to
work in the secured areas of the Airport facilities shall undergo a Transportation
Security Administration background check to receive the clearance necessary for
the employee to work in"Secure Areas"without an escort. The Operator shall bear
the cost for all such background checks. The Operator shall not permit any
personnel not having undergone such security background check to work in secured
areas of the Airport.
12.32 Operator shall provide additional parking related services as requested by the
Commission.
12.33 Operator shall conduct criminal background checks and administer a drug testing
program for all new employees prior to their assignment to the Airport and conduct
periodic checks at least once per year of all employees working on Airport's
property.
12.34 Operator shall secure current driving records for each of its employees with driving
responsibilities bi-annually.
12.35 Operator shall have regular and frequent coordination meetings with Commission
(including attendance at Aviation Commission meetings)to ensure the provision of
the highest quality Parking services.
12.36 Operator's staff shall adhere to the operating procedures and standards established
by Commission.
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12.37 Operator shall prepare financial reports, including additional reporting that may be
required from time-to-time, in formats as directed by Commission. Operator will
also be required to provide reports and back-up documentation on a monthly basis.
12.38 Operator shall take all necessary emergency actions to protect the Premises,revenue and
safety of the public.
12.39 Operator shall provide a management team to ensure proper operation of the Premises.
Changes to the management team shall be subject to Commission's prior review and
approval.
12.40 Operator shall provide additional parking related services as requested by Commission.
12.41 Operator shall distribute Airport employee parking permits and maintain a database
associated with the Airport's employee parking.
12.42 Operator shall provide adequate information technologies to accommodate
telecommunications,internet and credit card processing charges.
12.43 Operator shall provide the Commission, upon request, facility utilization data in a
format approved by Commission.
ARTICLE 13
PARKING RATES
The following Parking Rates shall be in effect upon Contract execution.
Long Term/Credit Card Lots Short Term Lot
0—30 Minutes Free 0—30 Minutes Free
Each add '1 Hour$1.00 Each add '1 30 minutes- $1.00
Daily Max $8.00 Daily Max $10.00
These Parking Rates shall remain in effect until authorized and changed only upon
approval of the Commission.
ARTICLE 14
TRANSITION
The Operator shall cooperate with the Commission in achieving an effective and
efficient transition of the operation of the Premises at the termination of this Contract. Failure
to comply with this paragraph is considered damaging to the Commission.
ARTICLE 15
Contract RFP 19-175 Parking Management Services Page 16 of 77
LOSS CONTROL AND SAFETY
15.1 Precaution shall be exercised at all times by the Operator for the protection of all persons,
including employees, and property. The Operator shall make special effort to detect hazards
and shall take prompt action where loss control/safety measures should reasonably be
expected. Operator shall be responsible for ensuring that its employees, agents, servants and
subcontractors comply with all safety-related ordinances, rules and procedures governing the
Airport.
15.2 Operator and its personnel shall adhere to all Rules and Regulations of the Airport,
particularly with regard to safety and security matters. Airport Rules and Regulations may be
found at http://www.flyags.com/Resources/1316.pdf.
ARTICLE 16
FIDELITY BOND
16.1 The Operator agrees to obtain and maintain during the term of this Contract a
Fidelity Bond in an amount not less than Two Hundred Fifty Thousand Dollars
($250,000) guaranteeing the faithful performance of the General Manager,
Assistant Manager, Supervisors and employees handling or responsible for the
handling of daily gross receipts. The Fidelity Bond shall be in a form and drawn on
a surety acceptable to the Commission.
16.2 Operator shall report to Commission within twenty-four(24)hours after Operator becomes
aware of any possible theft by employee(s)or any allegation of employee dishonesty.
ARTICLE 17
INSURANCE AND INDEMNIFICATION
17.1 Operator shall provide and maintain, at its own expense which is not reimbursable,
the following types and amounts of insurance, during the term of this Contract:
Comprehensive General (Public) Liability to include(but not limited to) the
following: Combined Single Limit for Bodily Injury and Property Damage:
$3,000,000
a) Premises/operations
b) Independent contractor
c) Personal injury liability
d) Contractual liability(insuring Indemnity provision within this
contract) the above $3,000,000 public liability and property
damage shall be primary coverage.
Contract RFP 19-175 Parking Management Services Page 17 of 77
Any expense for deductible loss sustained by the Operator where such insurance
policy includes a deductible limit approved by the Commission is reimbursable.
The procuring of such policies of insurance shall not be construed to be a limitation
upon Operator's liability or as a full performance on its part of the indemnification
provisions of the Contract. Operator's obligations to the Commission are,
notwithstanding said policy of insurance, for the full and total amount of any
damage, injury or loss as provided under the terms of the Contract.
17.2 Prior to the Contract effective date, Operator shall furnish to Commission
certificates or copies of the Policies, plainly and clearly evidencing required
insurance and thereafter new certificates prior to the expiration date of any prior
certificate. Operator understands that it is its sole responsibility to provide this
necessary information and that failure to comply timely with the requirements of
this Article shall be a cause for termination of this Contract, under the provisions
of the termination clause.
17.3 Insurance required herein shall be issued by a company or companies of sound and
adequate financial responsibility and authorized to do business in the State of Georgia.
All policies shall be subject to examination and approval by the Commission for their
adequacy as to form, content, form of protection, and providing company.
17.4 Insurance required by this Contract for the Commission, as additional insured shall be
primary insurance and not contributing with any other insurance available to
Commission,under any third party liability policy.
17.5 Operator further agrees that with respect to the above-required insurance, the
Commission shall:
a. Be named as additional insured/or an insured, as its interest may appear or
be provided with a waiver of subrogation.
b. Be provided with thirty(30) days advance notice, in writing, of
or material change.
If either requirement under subsection a. or b. requires the payment of additional
premium by Operator it may present such information to the Commission for its
reconsideration. Commission will not be responsible for any of Operator's
insurance costs.
17.6 The Commission shall stand indemnified by the Operator as provided herein. It is
expressly understood and agreed by and between the parties that the Operator is and
shall be deemed to be an independent contractor responsible to all persons for its
respective acts or omissions, and the Commission shall in no way be responsible
therefor.
17.7 Operator shall indemnify,defend,save and hold harmless Augusta,Georgia,the Commission,
their officers, directors, agents, and employees from any and all claims, liabilities, damages,
Contract RFP 19-175 Parking Management Services Page 18 of 77
losses, suits,fines,penalties,demands and expenses,including costs of suit and attorney fees,
which any or all of them may hereafter incur,be responsible for,or pay out as a result of bodily
injury(including death)to any person or damage to any property or person,arising out of the
Premises or any acts or omissions of the Operator, its agents, guests, invitees, employees, or
contractors in connection with the Operator's use of the Premises or its operations at the Airport,
except to the extent caused by the sole gross negligence or willful misconduct of the
Commission or its officers,directors,agents or employees.
17.8 Upon the filing with the Commission of a claim for damages arising out of incidents for
which Operator herein agrees to indemnify,defend,save and hold harmless Augusta,Georgia,
the Commission shall notify the Operator of such claim. Any final judgment
rendered against Augusta Georgia for any cause for which the Operator is liable
hereunder shall be conclusive against the Operator as to liability and amount,
provided the Commission has notified the Operator of such claim as provided
above.
ARTICLE 18
INDEPENDENT CONTRACTOR
The Operator act at all times as an Independent Contractor and shall retain control
over its employees, agents, servants and subcontractors, as well as, control over its invitees,
patrons and activities on and about the Premises and the manner in which such activities shall
be undertaken and to that end, the Operator shall not be deemed to be an agent of the
Commission.
ARTICLE 19
TERMINATION
19.1 This Contract shall expire at the end of the full term hereof, and the Operator shall
have no further duties with regard to the Premises.
19.2 The Commission may terminate this Contract upon ninety(90) days written notice to
the Operator for any reason whatsoever at the sole discretion of the Commission with
the understanding that all services being performed by the Operator under this Contract
shall cease upon the date such notice becomes effective. The Commission shall upon
invoice,pay for all service rendered to the date of termination as provided for herein.
19.3 The Commission shall have the right to terminate this Contract for a violation of the
terms hereof, at any time after thirty(30) days notice, or such other time period as
set forth in such notice,has been given to the Operator and unless corrective action
has been taken or commenced within said thirty (30) day period and thereafter
diligently completed.
19.4 The Commission shall have the right to terminate this Contract immediately upon
or after any of the following:
Contract RFP 19-175 Parking Management Services Page 19 of 77
a) Assignment for Creditors:The Operator makes a general assignment
for the benefit of creditors.
b) Bankruptcy: The Operator files a petition for relief as a debtor under
any section or chapter of the Federal Bankruptcy Code, as amended
from time to time.
c) Receivership: A receiver, trustee, or custodian is appointed for all or
substantially all of the assets of the Operator in any proceeding
brought by or against the Operator, or the Operator consents to or
acquiesces in such appointment.
d) The Commission may terminate this Contract immediately if the
Operator abandons and discontinues service within the Premises.
19.5 If this Contract is terminated, the Commission shall have the right to repossess the
Premises in accordance with applicable law without prejudice to any other
remedies available to the Commission for such default, absent such reentry.
19.6 The Operator may terminate this Contract upon thirty (30) days advance written
notice, after any of the following:
a) The issuance by any court of competent jurisdiction of an injunction in
any way preventing or restraining the use of the Airport or any part
thereof so as to substantially affect Operator's use of the Airport and the
remaining in force of such injunction for a period of ninety(90) days or
more, provided, however, that said court action is not due to any fault
of Operator.
b) The inability of the Operator to use the Airport for a period of ninety(90)
days or more because of the issuance of any order, rule or regulation by
the Federal Aviation Administration, the United States Department of
Transportation, or other governmental entity preventing Operator from
operating into and from the Airport, provided, however, that such
inability or such order, rule or regulation is not due to any fault of
Operator.
c) The assumption by the United States Government or by any authorized
agency thereof of the operation, control or use of the Airport and its
facilities or of any substantial part(s) thereof, in such manner as
substantially to exclude the Operator from the Airport or to prevent it
from operating at the Airport, for a period of at least ninety(90) days.
d) The substantial restriction of the Operator's ability to conduct its business
at the Airport for a period of ninety(90)days or more because of the action
of the Federal or State government or any agency or political subdivision
thereof substantially restricting the operation of the Airport by the
Commission.
Contract RFP 19-175 Parking Management Services Page 20 of 77
19.7 Upon expiration of the term,or upon termination of this Contract,the Operator shall
peacefully surrender and vacate the Premises in as good condition as when the term of
this Contract commenced, excepting ordinary wear and tear. The Operator and the
Commission agree that all improvements placed on the Premises shall be and remain
the Commission's property upon the expiration of the term or upon the termination of
this Contract. Personal property of the Operator shall be removed at the Operator's
expense, within ten (10) days of the expiration, or termination of this Contract. If
Operator fails to remove its personal property within said ten (10) day period, the
Commission may remove the property and store it, all at the expense of the Operator.
ARTICLE 20
SUBORDINATION
This Contract shall be subject and subordinate to all the terms and conditions of any instrument
and documents under which the Commission acquired the land or improvements thereon, of
which said Premises are a part, and shall be given only such effect as will not conflict with
nor be inconsistent with such terms and conditions. Operator understands and agrees that
this Contract shall be subordinate to the provisions of any existing or future agreement
between Commission and the United States of America, or any of its agencies, relative to
the operation or maintenance of the Airport, the execution of which has been or may be
required as a condition precedent to the expenditure of federal funds for the development
of the Airport.
ARTICLE 21
SUSPENSION OF SERVICES
21.1 The Commission may,by written notice,direct Operator to suspend performance on all
or any part of the services for such period of time as may be determined by Commission
to be necessary or desirable for its convenience. If such suspension causes additional
expense to Operator in performance,and is not due to fault or negligence of Operator,
the Contract may be adjusted,and the adjustment must be supported by appropriate
documentation asserted promptly after Operator has been notified to suspend
performance.
21.2 In the event that all or any part of the parking facilities shall remain closed or their
use substantially restricted for a twenty-four (24) hour period because Operator,
for any reason, is unable to provide the personnel necessary to maintain normal
operations, Commission shall have the right to take over the duties of Operator,
using its own employees or others.
ARTICLE 22
ASSIGNMENT AND SUBCONTRACTING
22.1 The Operator agrees that it will not sell, convey, transfer, mortgage, subcontract,
sublease or assign this Contract or any part thereof, or any rights created thereby,
Contract RFP 19-175 Parking Management Services Page 21 of 77
without the prior written consent of the Commission, it being the intention of the
Commission to grant this Contract individually to the Operator.
22.2 Any assignment or transfer of this Contract or any rights of the Operator hereunder,
without the prior written consent of the Commission is invalid, and shall convey to the
Commission the right to terminate this Contract at its sole discretion.
ARTICLE 23
NON-DISCRIMINATION
23.1 Compliance with Title VI of the Civil Rights Act of 1964, 49 CFR 21.
23.1.1 The Operator, for itself, its personal representatives, successors in interest
and assigns, as a part of the consideration hereof, does hereby covenant and
agree that if improvements are constructed,maintained,or otherwise operated
on the said property described in this Contract for a purpose for which a United
States Department of Transportation program or activity is extended or for
another purpose involving the provision of similar services or benefits, the
Operator shall maintain and operate such facilities and services in compliance
with all other requirements imposed pursuant to 49 CFR PART 21, Non-
discrimination in Federally Assisted Programs of the Department of
Transportation, and as said Regulations may be amended.
23.1.2 The Operator does hereby covenant and agree that:
a)No person on the grounds of race, color, or national origin shall be
excluded from participation in, denied the benefits of, or otherwise
subjected to discrimination in the use of said facilities.
b) In construction of any improvements on, over, or under such land and
the furnishing of services thereon, no person on the grounds of race,
color, or national origin shall be excluded from participation in, denied
the benefits of,or be otherwise subject to discrimination,in the provision
of such construction or services.
c) The Operator shall operate the Premises in compliance with all other
requirements imposed by or pursuant to 49 CFR Part 21, Non-
discrimination in Federally Assisted Programs of the Department of
Transportation and as said Regulations may be amended.
23.1.3 The Operator shall include the provisions of paragraph B (i) - (iii) in every
subcontract, including procurement of materials and leases of equipment,
unless exempt by the Regulations or directives issued pursuant thereto. The
Operator shall take such action with respect to any subcontract or procurement
as the Commission or the FAA may direct as a means of enforcing such
provisions, including sanctions for noncompliance. Provided, however, that if
Contract RFP 19-175 Parking Management Services Page 22 of 77
the Operator becomes involved in, or is threatened with litigation with a
subcontractor or supplier as a result of such direction,the Operator may request
the Commission to enter into such litigation to protect the interests of the
Commission and, in addition, the Operator may request the United States to
enter into such litigation to protect the interests of the United States.
23.2 Compliance with Section 250 of the Airport and Airway Improvement Act of 1982, 14
CFR 152, Subpart E The Operator shall assure that no person is excluded from
participating in,denied the benefits of, or is otherwise subjected to discrimination in the
conduct of its activities, on the grounds of race, creed, color,national origin or sex, and
shall comply with the requirements of 14 CFR 152 Subpart E to the extent that such
requirements are applicable to the Operator's activities at the Airport.
23.3 Compliance with the Contract.
The Operator agrees that it shall not discriminate against any employee or
applicant for employment with respect to hire, tenure, terms, conditions or privileges of
employment, or any matter related-to employment because of such employee's or
applicant's race, color, religion, national origin, ancestry, age or sex, except where a
requirement as to age or sex is based on a bona fide occupational qualification.
23.4 Cooperation with Enforcement Procedures.
The Operator further agrees to comply with such enforcement procedures as the United States
might demand that the Commission take in order to comply with its Sponsor's Assurances
to the United States.
ARTICLE 24
GENERAL PROVISIONS
24.1 The Commission reserves the right to further develop or improve the Airport as it sees
fit.
24.2 The Commission reserves the right to maintain and keep in repair the landing area and all
publicly owned facilities of the Airport, together with the right to direct and control all
activities of the Operator in this regard.
24.3 During a time of war or national emergency,the Commission shall have the right to lease
the landing area or any part of the Airport to the United States Government for military
or naval use,and,if such lease is executed,the provisions of this Contract,insofar as they
are inconsistent with the provisions of the lease to the United States Government, shall
be suspended.
Contract RFP 19-175 Parking Management Services Page 23 of 77
24.4 The Commission reserves the right to take any action it considers necessary to protect the
aerial approaches of the Airport against obstruction,together with,the right to prevent the
Operator from erecting, or permitting to be erected, any building or any other structure
on,or adjacent to,the Airport,which,in the opinion of the Commission,would limit the
usefulness of the Airport or constitute a hazard to aircraft,as determined by the appropriate
state or federal law,rules and regulations including,but not limited to 14 CFR Part 77.
24.5 Use Nonexclusive: This Contract shall be nonexclusive and subordinate to the
provisions of any existing or future agreements between the Commission and the
United States,relative to the operation or maintenance of the Airport,the execution of
which has been or may be required as a condition precedent to the expenditure of
federal funds for the development of the Airport.
24.6 The Operator agrees to abide by all Federal, State and local laws,ordinances,rules and
regulations which may be applicable to its operation under this Contract and to abide
by the ordinances, rules and regulations of the Commission which may from time to
time be formulated by the Commission in regard to the management,operation or use
of the Airport.
24.7 Cumulative Remedies: Each of the rights and remedies provided by this Contract shall
be cumulative and shall not be exclusive of any other rights or remedies provided by
this Contract or allowed by law.
24.8 Waivers: Failure by the Commission to insist upon the strict performance by the
Operator of any of the terms herein contained shall not constitute a waiver of the
Commission's right to thereafter enforce any such term, but the same shall continue in
full force and effect. The exercise of any right to terminate arising under this Contract
shall not operate to deprive the Commission of any co-existing right to seek damages or
other remedies arising from the default of the Operator.
24.9 The acceptance of rents or fees or the continued performance by the Commission of its
obligations under this Contract after a default by the Operator in its performance of any
of Operator's obligations under this Contract shall not be deemed a waiver of the
Commission's right to terminate this Contract for such default.
24.10 The Operator shall not use, or permit the use of, the Premises or any part thereof, for
any purpose or uses other than those authorized by this Contract.
24.11 Choice of law and venue: This Contract shall be performable and enforceable in the
Superior Court of Richmond County, Georgia, and shall be construed in accordance
with the laws of the State of Georgia.Operator by execution of this Contract specifically
consents to jurisdiction and venue in the Superior Court of Richmond County and
waives any right to contest same.
Contract RFP 19-175 Parking Management Services Page 24 of 77
24.12 This Contract is made for the sole and exclusive benefit of the Commission and the
Operator,their successors and assigns,and is not made for the benefit of any third party.
24.13 In the event of any ambiguity in any of the terms of this Contract,it shall not be construed
for or against any party hereto on the basis that such party did or did not author the same.
24.14 All covenants,stipulations and agreements in this Contract shall extend to and bind each
party hereto,its legal representatives,successors and assigns.
24.15 The titles of the several articles of this Contract are inserted herein for convenience
only,and are not intended and shall not be construed to affect in any manner the terms
hereof,or the interpretation or construction thereof.
24.16 Nothing herein contained shall create or be construed to create a co-partnership
between the Commission and Operator or to constitute the Operator an agent of the
Commission. The Commission and Operator each expressly disclaim the existence of
such a relationship between them.
24.17 Invalid Provisions: If any covenant, condition or provision contained in this Contract is
held to be invalid by any Court of competent jurisdiction, the invalidity of any such
covenant,condition or provision shall in no way affect any other covenants,conditions or
provisions contained in this Contract; provided, that the validity of such covenant,
condition or provision does not materially prejudice either the Commission or Operator
in its respective rights and obligations contained in the valid covenants, conditions or
provisions of this Contract.
24.18 Interpretation of Contract: Nothing in this Contract shall be construed or interpreted
in any manner whatsoever as limiting, relinquishing or waiving any right of
ownership enjoyed by the Commission in. the Airport property, or in any manner
waiving or limiting the Commission's control over the management, operation, or
maintenance of the Airport property, except as specifically provided for in this
Contract, or in any manner impairing the right of the Commission.
24.19 Force Majeure. Neither the Commission nor Operator shall be deemed to be in
violation of this Contract for reason of failure to perform any of its obligations
hereunder, by reason of strikes, boycotts, labor disputes, embargoes, shortages of
materials, acts of God., acts of the public enemy, flight restrictions, weather
conditions, riots, rebellion, accidents, sabotage or any other events, conditions or
circumstances for which it is not responsible, and/or which are not within its
control.
24.20 Conflict of Interest: The Operator agrees that, upon signing of this Contract or within
five (5) days after the acquisition of any interest herein described during the term of
this Contract, the Operator shall disclose in writing to the Commission whether any
Commission Member or Officer or employee of the Commission has or hereafter
acquires any direct, indirect, legal or beneficial interest in the Operator or in any
contract, lease or agreement between the Commission and the Operator, or in any
Contract RFP 19-175 Parking Management Services Page 25 of 77
franchise, concession, right or privilege of any nature herein or otherwise granted by
the Commission to the Operator.
24.21 Notices: Notices to the parties shall be deemed sufficient if in writing and mailed,
postage prepaid, address to:
The Commission: Augusta Regional Airport
1501 Aviation Way
Augusta, GA 30906-
9600 ATTN:
Executive Director
With a Copy to:
General Counsel
535 Telfair St.
Augusta, GA 30901
Operator:
Republic Parking System, LLC.
633 Chestnut Street
Suite 2000 Republic Centre
Chattanooga, Tennessee 37450
Executive Vice President
ARTICLE 25
ENTIRE AGREEMENT
This Contract consists of Articles 1 to 25 inclusive and all Exhibits attached hereto. This
Contract represents the entire and integrated agreement between the Commission and
Operator superseding all prior negotiations, representations or agreements, either written
or oral. This Contract may be amended only by written instrument signed by both the
Commission and Operator.
Contract RFP 19-175 Parking Management Services Page 26 of 77
AUGUST ATION COMMISSION REPUBLIC PARKING S TEM, LLC.
eor Sasser, Chairman k
ATT ATTEST:
rv,h4e_e_.),
A.
‘11111.i ohnson, Clerk s ,�,Ne �
rill" 5e�ioat v P A-iQP0Qf'• 5 v,4",fg
i
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...,, .4.Her Bert Judon, Dfecto /
Approved this \W day of D eC€rn\ 2018
By:"(e, , ucq 1 Q \ 01. Wd`nt-s6\SSND{'
AUGUS A, GEO' . :w—
Aaif
Hardie Davis, Jr., Mao
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Contract RFP 19-175 Parking Management Services Page 27 of 77
EXHIBIT A
ORGANIZATIONAL INFORMATION
Contract RFP 19-175 Parking Management Services Page 28 of 77
SECTION I - ORGANIZATIONAL INFO
COMPANY FACTS
Legal Name Republic Parking System, LLC
Address 633 Chestnut Street, Stile 2000
Chattanooga, TN 37450
Website vYkYW
Phone 423.756_2771
Fax 423,265_5728
State of crganzation Organized in the State cf Tennessee
E1N 59-1162686
Ownership Repubic Parking Systerr, LLC is "005k owned by:
Imperial Parking LLC
900 Haddon Avenue, Suite 333
Collingsworth, NJ 08108
Authorized Representative Ty Stafford,CEO
Primary Contact Robert V, Unehart, Senior Vice President
423,756,2771
Contract RFP 19-175 Parking Management Services Page 29 of 77
RFP 19-175 PARKING kilANAGErvIENT SERVICES
AUGUSTA REGIONAL AIRPORT
Republic Parking System & Impark Executive Team
Ty Stafford
idt Ri t-Ft") irrip,ark
Ty Stafford joined the ImpedeRepublic team as President and CEC on
it. .
4i! January 1,2017. In his role,Ty is responsible for feeding the organization
V' . 4 and ensui,ng that corporate values,goals and results ate achieved Ty hiss
.i
over 28 years in the customer service industry with broad cross-functional
experience in P&L management sales, HR, operations and customer
service. He spent theprior 17years at Securitas SecurityServices as a
senior level executive leading a network of 80 field offices and 14,C(I0
employees He earned a bachelor's degree frorr Lander University arid
servos on the Board of Directors of Onperk,
ROtin0.1. Linohart
sr:rm , vir,. Fre,l,itiutit, w
Alffri 1);vi
Bob Linehart joined Ritioublir Parking System as vice president of the
4
Airport Division in 2004 and was promoted to executive vice president
„..,
and chief operating officer of the division in 2010 In that role, he had
responsibility ior. all °potations, business development, and contract
. . .
reteiotarie tor Or airport clients in the United States. Ir 2018, with the
additional support resources gained horn Irnpark,Republic reorganized to
101 create a regional support structure for our Airport ciients In his ci nrent
role. Bob is responsible for business development, client retention, and
diem relationships. He graduated from Oral Roberts University in tgla
with a B S in business
Contract RFP 19-175 Parking Management Services Page 30 of 77
RFP 19-175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
Jennifer Carinii
Ri..19iordi Ma ru.i q el
Jennifer Carroll joined Republic Parking System in 2006 as a site
4IIP. 7 manager. Her previous role as a hotel properly management prepared her
well for this role. She spent three years as the general manager of The
- , Jadisonville International Airport for ReDublic Parking SYsfelTi- Curren/IY
Jennifer oversees eight 18)airport properties in the Carolinas,Georgia and
A' Virginia, Her responsibilities include customer service training, PgiLs,
revenue control ego ipmerst in sudiations,personnel matters,arid everything
else associatod with running t.op notch airport parking, valet and shuttle
--, .
locations.
Bvnprn,n D. Wolficy
Chief F.nanc.lai oflit-...1
.... Ben has more than 20 years of experience in accounting a no -finance,
includirig several positions as a principal financial executive. Ben joined
, .
_ . c
. ,
Republic Parking in 2001. As a senior financial executive, Ben has
engineered public offerings, financing,private debt arid equity placements
ranging from Si million to S400 million. Ben holds a B5 degree in
accounting from the University of Utah and 6 a certified public accountant.
Jan Veal
...., :„ D,rector crf I iumari Resources ,.
Ms Vila.has ar M S. Degree in Industrial Organizational Psychology arid
V over 25 years professional experience in diverse human resource settings
*t
ii' V..1 end educational environments. She joined Repubhc Parking System 'in
11111P 2006 as a Human Resource Specialist and bh"us promoted to Director el
Human Resources in March 2011 As director she provides support,
or
training. and consultation to over 2.800 hourly and mariagernoot staff
members. M . Veal graduated from University of Tennessee at
Chattanooga.
Contract RFP 19-175 Parking Management Services Page 31 of 77
EXHIBIT B
REQUIRED FORMS
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Contract RFP 19-175 Parking Management Services Page 3rof 77
:
AUGUSTA REGIONAL AIRPORT..
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caormitot.tal
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..,,,..t.stiwg,of a proposal ree metersrelog te440 epode&ander tathedge el demo,re.l to dm aretr of et immeheree and betel
4 no he.umuaniet etisf 04'd, tot a,e..roattel cherederesen performing amr...Wes red.reed by Ibe AK and h
gI .7 •-sta n0,0o,n0apaa a,OM 440,0,4 an,any 0,11,006.,01.0...,n .0v pa:00 40*3•40,04 raerat atlemeo to.the.MU ta.one 0,104114144 Immo-a,i,the ,,..
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...........,.0oddial,the vendor teethe.oder Peratee oi aorture,Van tole 1:0,1,4441 Irta.00111#4,agi
,...-E rhe ahem-tha propose.hare been relived 41 eudepmedroub eathes.t cobudem commatet.en.mordemorratrame ce agreement,fee lee papaw ea
ro3l,00,0i4,0,ox4*ra.,4 0144444144 teetwa notoint it watt&gin with an*041ill vendor w vett enormoteriot
IOh Leath,afitereeat ten.**by ratt 448444814(44 white too*beet,djoted to Pm pregsmar ham not I.namiagly Iwo,tlacroted by the wont tow to
O eam e.g.di...Mt.o^mdfreette,4(*4044 Mime modtkor Of POP,04,0404
144408144441444 his been made 04*48 Mt rmotr.14 INF 0.0000 10It0.24,04...y01.40 femme.reehnereht or hmrometme,e..inhe m.me rre,.....d..mem..
E
lot the putod‘e of,ete mime 0011,01,43,04 4844Ian brearMo koplalon 04444 ortmeam.,Me(out,,slab tat*EtnErtn to It0,47.041,,ofIv..,41011 44*44ALI
0,14,1f.fnefl,loritinii,44,000 ahllat 03 dectation to deftrar her,the peke 4r oiroaromme 010.0e the tel 41040.104 44.00 1000 04010Ptit,M0 portent/et,
en payment or rameateralroe h
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01..K.0144 0..0ti4010,thr undetteraet PINICPPOG,'ue-thes rm competence we,(41 GA§10 Id 91.112401e 01,1,00a1,00,0,4,044 04.i3t.4}0,44a.i 40,0.1
,00,0,4,141.,4*0S,04 0.40004r04ti no web Augatta GeOrpla Board of Commiemnem eat reaterated ono rand 4 darlopatteg m ro 4(4*,,*00 44141431141340
; progeatn.any 44444841 ermine.o ahretlabor of etrl avebreatem otogeorm operated be the tented$fees Depart...et at Meemrtene wurit,or 40.,
1
eatmestarea fetter*oruhk#41b41iza.o0i googram oprated Or tne*Med%ie11 neparterent or Plormerana Sewn..he wily 44(4040443441114 neww.heed
.ent.0.0,,,P5.pre 4,44410 Pe 044444.303431044,-4444it.00,14...I 0,1904 to,PAL,",P.4204:40 emomeeme me.me eoatetereee emelt nere and 4.,,,,lit,11.
estatittlec an d(.•:.A g 1 1.10 91 Tho uogerogned fur/her vet,Mat Aurae if ettedere oh mere...am*any tiettedehraetorisJ In coragetem mith the
p,,,,,C. peg 10001440 ot agnate.pursuer! to Mb odetr.m seat luagasta Ceoqua doled et Cumerroodeal PtinYielef aill 1401441 from woe
seteentE*Eng*"vadat tErEfkanto of contalnert.nnIA11.(n.A983 1.0 914444*(1b14414'442140,101444.1 p.iti.ow,IR or ICS Id 01 RI 1,1 10P.0.10300$10,
P 44,04,had r0 Ck90rtactor 02.0E64 agnerev to Ententain tenertit at net h COffipliar,Ce 0ne Fe 01.341,0 400vot*At n wc,t,vereeeatorm to ime P.4 ulfrk P.0,001.,4 4.40, e
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4444 0,'l ,1130041&14 44444100484.oAr.a!lat4o*4*4 4*144radl pe,huo.
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I Grarita Law creneres yaw conranne tee bare an Eltearfle.oser**rearrest*.antlebee KerrEpany.02 mar after frele I 2009
era addimai meremalemo,itr moat esea 2034p444 abet Me State of*eager..0,'O10it.
P. PPIP.P lit Km r,,kl..M PO.1*e'.000. knaMe"ligOithYlte.tike Vete ea mipti et tom.ak A a...2.201`
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2 **c.tetrift a User IdeettiFicartion Number(Company LO.) 70030
t acci 1 01401101141'L041,'10,(0004,10..440,P.itvw AN..,DJ 444.44*4104(4,10 ,..00047hi*044 P.0520-0,0,0 P€044,',',,,00 00 00,tit lx4 00.10r
10441044."04 4 044001,010,0,,,A,41±1,00.0`4,S 0,00,0*.4,010,,,01 0040141,0104101.,44414,
II The undersigned further agrees to sahrmt a notarizeo copy of Attathrseot a and arty required tiotortentatton
1
noted an pati 0, Int AntkeEta,Canortgla Oratsrd tal CO2neenstrione tpercifreationl wenth goveEn This (tnenc, in
f. addittn , the undersigned agteot to submit aU,equred tcrms'lot 1.h-^subcontractoris)as requested and or .,
,-.
f require4. I ftather untierstima that my submittal MN be deemed notan-carnpitant Ed ietre part(*48444814 process is
f vkriatee.
Republic Parking System,ILC
„.
Cempary nEra *
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1 EP oriret Otte CY Agent .'
ti .Cottractrt sirature}
I CEO
744411441 au...drama OtUtar 04*444141*Cl Centraont
2
tt Ty Starfor4
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.orinted Name of Akithortretiefficer or Agent
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; SOISCASED AND Stfa0R48t Ulf:1qt rutt ON-441S TM" .2 DAY Of 1,46Vfenbithe- ,2`012
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1 i di-1440<jiiiiig hoOMSLIgita
k foot ty Ptablit
my co,n,ssion tqwes t2,-Adft _.
'4 Y241...04_48Lmzire44 1.0 Retten tee 2 patts 01„.fitaStMe441 a m,th'our Strtanlirair Dikall1N42,11,2 2 firn.2n 2/1016 FrE_E Z 1 kor SEE/
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Contract RFP 19-175 Parking Management Services Page 33 of 77
I
*Mir,yek./.,$,a.a,41. ri.,,,,,,,,,,,,st,,,,i e.o.ta.n,ei
Systematic Alien Verification for Entitlements(SAVE)Program
Affidavit Verifying Status for Augusta,Georgia Benefit Application at erreoling this affidavit unde- II,
r
oath,as an applicant for an Augusta,Georgia a usiness License tat Cictuoation Tax Ce,oficate,Alcohol LoCeqst,
1
1 Two Pe/rnit,Contract or other pubti:benefit as reference in 0.C.G A Sector SO-36-1,i am stating the folowirg
with respect to.my proposat far an Augasta.Georgia contract for
i
.:.
RIP 15 175 Parkang_Managenneat Services
PPP Patten Mann and Wel&Nowt I
Ty Stafford,(10
rovirdorrow?Onto Ofreitifili.01.1*WA sgwevial an betwif of Odanotoon nohow mown*as pretesnkin ex eitrartaviar,etitY/ k
Republic Parkin&Syskm,LI.0
f ifkkkk.e/4,24.Aktooe 4164.4.4..k.nnwnwn.ennnn.W,n"nnn-P.."wnr) k
1 1 \ t 2rn.2 ea son c#the meted States 1
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OR
t,1 ,-a r n a legaf ocrnanent resident 18 years Gime or older
1
"..i OR
4
am an ottierwse qualthed aker la§01101)v norawnoira under the recteraitmntigratnri i
1 orail Natioaalay Act Ce USC 2101 et xxli)as Vete I.0 age tit Hide,a-kkd I4Wfully Pre krnt tr the Ln tect States*
T.
in inagirog tint above nipestfithation tintiffr oath,I underttonti Mot tow person who knowingly ondi initifitigi ,
makes o false,Petitioga ar frouttudint statement or eepeetentation in an affidavit aha il be witty of a violative I
i
of Codr Sec6ort 26-10,20 of Ow Officio,fade of Georgia. , ----.
LI
Sig Applkant Z.---)
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Ty Stafforkl,GEO
Aimed Nam. — k
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'Alitn Nettstretkin Nunn-tact 10*NURI titilt01
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.SOBSC8140 AND SWORVBEFOrie ME Gro THS THE , kts(JAY OF p Lyt.ittlibtat 2.a.. k
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It Ilata Pah& .totlitl*N.
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My CoinnussionElves 2—•___IL, j __/- /
i i• OF 'X' 1::
,.7. TENNESSEE
NOTARY 1, 2 i
4 ' PlEtUe off .ii:
Note, MIS FORM MUST BF COMA ITTO AND PITUIMO'D Wino vain
4.4 4/12/21115 k
11,4,44 rcx4 corip‘
1 aro 01,1*TVielidilry,Nona.4,2214 8 1.1.0022,
egg g of Si 1
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Contract RFP 19-175 Parking Management Services Page 34 of 77
EXHIBIT C
STAFFING PLANS/POLICIES
RFP 19-'75 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
SECTION II - STAFFING PLAN
Onsite Management Team/Staffing
On the following pages,you will find the resumes of Du r onsite team,as well as the staffing schedules,
wages,and benefits chart. Our team is well-trained and supported by our executive tearr and support
staff,whose profiles you will find at the end of this sectioi.
Contract RFP 19-175 Parking Management Services Page 35 of 77
RFP 19-175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
I i
,..-., Jennifer Carroll.CAPP
I .„
........_ _.
(
E vevrience
t
t
2COS-Present Republic Parking System Mkt•Atlantic Raglan l
':--,
1 Regional Operations Manager
I • cvirrtetting wit ivitIont., k•al.N rearkinv ani‘ittiTtic scr.l.a•a,'d Idf..atIon,throi4lout‘,.•' S"' V; %II'..:did C\
.1
,Tx..1,0,1ing.,-InduclIng tripid).cc 4:da.ching andc„...arrici.ng,training zt,,,.1.-.onil,.I.,reltnur v_-,ntr,,i re,r tin& n,....
tratniN dt la‘;'ilit:.marnt„a'emelt anal surrelvis+als';...,tin al tattie mg aia3,1,0,1a,i,,'"i.)11.,tray S!sto'n Niarragcr 1 Taaurt,,J,41:.7,..n.,
i
4 Ansi,her,atiang,11g,proglitnr,:ompIN,,,,m.tasmrrutruciving htv,k ccn landixds a'ai kt,Dut,11.:Park irkl Si...veil'.,talf ar,1
ttni
ititgtMent atentiEng.c..:1mtnision arld dl rrinliber meetiv,c ono.witni tn.-.4,‘,,,ion,ani.I authaa at
lac:all:an thro4,1-oral the,...-ourtry (..,nirding eriplaneadm.ii-J mai,s.tu...41 repotper:,..rniirg sas and markeling
11
lupo,n,with-Al&rtsti.111E1E4111hC Fast 1.sne pronumiorN al ha)()nFool machnrs 'the I Ilank.Aar rcwa,...is
riavrarl and a pa.or_!,31.1r'N,Thar s3strni.as we. I as truth!Irv,rive dre,illikl klert4g.itin,.!nen 5-oftwric pry
ngazni., I
,..,,n, budge•i. mad4piotoias talLar.."4,al1,11 act kr.-1 aa'a.m.,MILL 111,C514C1.CECEE-0411111,1:IC iEK.14414.411515.11414.1
at,tami up 1,,, 1,filr it I,IV hon....g pa:,Ntatwris.,,got and sell-r.varkIng.mamnt.:.major...i.rei:21 d',..,,,r,b, to intitt-
4
1 axi.loasaion,1131.1,1.1C1 ECCILtlEfin t.lart•Fct ma tn.stolittarC ft,op mu,. ‘rtAtIttitlitt tIIIIttitt .151CCIILE41,14.1:t'AII,i:1 4
ingrAte mcvtIng..,.and trainipa acw...,fas otatainIng. -.'',:l.ti lied\dm niq't cat of't'UNic Parking cerincaLon
Republic Peeking System,JIA Jacksonville FL
Location Manager
tif
1 . t lartaittrti.;WEE. mc-da. a;,eauta,n at Thriart,3 inc-mamma and,h.atle ba..,,,, ntiatorahalt, .r.,,...aa,a.= wnh,pur,aaaaan.and
, 1 oniciala st.prrate-f-, perlxintrt,2 .,:-...4low.,,,'mym we nl wotor.-c ,t,itu, ml ad 1.,Ac -c-..,„. maintaL-rnLt ,crecortrol
ra111.,,,tv. nun tram-rand :-....“,..hlrre en,plart.... pr,,,aartil Are atnt%m444411 t• en- am-no Awisat aath,o4a.. rolt...1, .1
and pnx,durd.,
11
1998-2006 Extended May Motels Florida
1
iArea Operations letenager
1 • 411,tutre,N4ioso,i lenor4I kfitEEAVE1 1.0,411,11 AEE 51+111 J.n,....11....;:nd raaraivt
4,
) • Lrit-retd.rd Sra1-'..!•,.•;:?._.:1.,..A.,d,,mcr sell.Kt sLitrint tt were,:.cn,.d, 'ud'i.rd brat, Ward ft-mamma Flirt-i,,s` td••!,-1,;Int in
comtXtint .IneritII
,
Operations Task Force manager t
• I.ran clod itc.r..s..,1k:.',.,ult.ra,. rlining nee l'ItittittntN
II • I t.•,tehnatcd,dria.,..Iii;,r,and inttlleti In irainlra2,,,f;•':',',tv,urIN and s:d"r‘drplowe,k..1)ne-'om 1111VE1'EE5 4E1E1 5 lj E5Enterrnc,'-
• Anneal in,ralainntlg AMUR.r-anaec-^,..:oniercnce :nsx....tini.hdle,
i • -0,,drIng„ii, 'Nre,-IrvrtildrINNlartager ark!kcgional.,ircom.ad,),pertrtion.,rlatern.o.Ida.c,',mutate:A.4
General Manager
i1 • Hirt% .,:tle.t.41.'Mg, ifIttlIng "VW ttlipcnt,manly at t"Imarl tn',,•un ,tang hand,on :mac 4•-sitreca toat an pan,,,..,
ii lorrdasling practcang ick.1 rianaemen: orilermg, bLkiett,qt .1 ex.4^ rvrota., makm,,sad-.call, Irlein:iri,:ering t
, 4aritia,af,414.,,III,tetX11+ibis`EICL:141EN pim:.able and pr,roll handt.ng al...-.4 iv:Lir,.vaimni;nen manal,cr,-, Da,...trill!to r
...3 Alan ra,pelk,in ra.alaTni mate and avail as ror4eL a,ma:al a,:Taitni.*noa 1.1.1411145.f11111t:JAILIEE
f
,
1 1 trifte-i Mid Comfort inn Unm
iversity Durha ,NCC
li
Front Mice Manager
• I Ilring. !ichcdulinit, traning mind'....irvc.n is.ng.ant ad trent,.-.!f iLe.,Tnpl.oket.,, ,,,,,fkIng.Tr..,1,‘'front do4 and ircht aAdrat
nandlay acL,aainta alaVable
i 1
I F.itucanon: nn cr,it. o. I dIrsid,I.1 edc.i.44 ES- WI n`Ulift.:411.,11
Professional Delekinateni: ,'erdlie,1-1/2tiall rm int.)!It PUNK,Par‘ry 1+,"-aPp,2$(7 ti
Contract RFP 19-175 Parking Management Services Page 36 of 77
ii
it
Candy.‘darns F.,.
ii
catlanisturepublicparking.coni r
. Sumntary
ii
llotriated self-starter with 20 wars of experience working in management and retail Skills include public
1 t i speaking.creative problem solving and expert leadership qualities.Abla to vommunistate effectivdh. with a team
and am a',.er quid,learivr.
Education
4
4
tragunta Technical College
I Certificated Customer Scrviec Specialist
ii
radiad February 1998
li
k
liI Empioyment fillstory
l
td
if Reptabik Parking System
Location Slimager
fit
lt
ti Augusta.4 tem gm
Fehrtrim 20E7 Prevent
id • Framing coaching couvischng team or proper procedures
• Scheduling „
• Inieniewing of potential new staff
( • lining of needed personnel st
•
at
il • t'Sating Personnel files
lt
• Conductingi...tustomer service trairimg
li
ita
A • Preparing iitillisiieal reivirlia on bus ineha activity,ineliadingthe tt orithl.:,. .NdiAM Report
a
• Reviewing the daib ;mentors for abandoned vehicles and accuraes tifthe work hy the person eelltethig t
the data.
it
t
Ititlit
• Conducting facility lirspectitats
lit
• Ensuring the facility and offices are kept clean and organiged
it
id
• Inventorying tis km suss*.4$114e:all 446.:1 iwctkd supplies
P • Conducting preventive maitreitancte arid repair or revenue control equipment ..
it
,
r
it
Bob's Ont.Stop
st
it General Slinager
) .WI gw Ia.rieorg,a
f April 2014 .1nigust 2016
ft
• conthlettng intervieWS
• Training coaching counseling of all staff
• Maintaining in entory control
id • ordering nekd produila
• Controlling I tten sales and insivinom
Id • Compiling,of dad) and monthly reports lt
A
1 • (h rseem if ear'A 4411 itnd reS,launtu cavitations fd
.itt t
E
Profmsioitall Skil&
it.
NI terosoft Office: Intermediate
tt
IBM Ice Computers Advanced
,.
ll
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il
ti
Contract RFP 19-175 Parking Management Services Page 37 of 77
AUGUSTA REGIONAL AIRPORT
.AW4M4gi4-4VAPaklaii*t *t,4ikce=,.i**:gdtiQ4;iil«,V*41,Ykiiai*W'Aka;V4kiiYziai.*kTit.Ak4it.gi:trk=iietbw-C.,r400e,isv.v'-":,•.ts tt tt 4ttttttttttrttktttttttrttttitltttttirt*tttitttittiQtttttitttttttttt
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Alicia Pyle .,.
,
1,
Atgusta,GA 30906 I
fxperience I,
i
i
Assistant Manager
liepublic Parking System Augusta GA March 1)1 1-Present
ti
ta
rg
t
• Assist Location Manager with an duties needed
• Prepare daily paperwork and bank deposits
• Train cashiers or proper cash handling and fee computer procedures
,,..
• Train alt shuttle clovers on safe driving procc.dums
i
• Lead by example by giving customers excellent customer service
it
• Maintain and clean equipment of parking facility
b • Account for all tckets in and out of parking facility l'
• Communicate with Airport to ensure all needs are met
t
• Perform cashier audit;biweekly
• Ensure all company policies and procedures are being followed at all twines by all employees i)
troth em the pinking booth and on the shuttle
1 i
1 Treatment Saeciaiist ,
t
Smile INInw Dental Clink Evans ni A February 2015 December 2016 -,
il
*
,
• Provided patients with pitverita live.are
• Discussed treatment plans
i
• Scheduled apporstments fts patients tt
1 • insurance and billing coding
• Referred patients to oral surgeons
S
tit
itt
1
k Cashier
1
Bob's Ole Stop Augusta GA June 2013-February 2015 it
It • Assisted customers web all purchases
• Contributed to eleanlinitivi of the store ,
I
• Restocked merchandise
ti. • Assisted with daily paperwork and deposits
1 ',I
1
1
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l.
1
Contract RFP 19-175 Parking Management Services Page 38 of 77
RFP 19-175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
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Contract RFP 19-175 Parking Management Services Page 39 of 77
AUGU STA REGI
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Contract RFP 19-175 Parking Management Services Page 40 of 77
6.2 Operating Procedures
Our operating procedures related to management, operations, inventory and revenue control, ticket
handling, auditing and more are covered in the previous section,6.1.
Republic Parking constantly stays on the forefront of parking industry equipment, knowledge, and
emerging technologies. All of our regional staff and many of our property managers attend the
International Parking Institute annual conference each year and receive training on PARCS equipment
and software including demonstrations from equipment vendors on the newest technology, Jennifer
Carroll,the regional manager we are proposing to be responsible for Augusta Regional Airport is CAPP
certified, The CAPP certification is the highest form of parking certification one can achieve in the
parking industry. Given by the International Parking Institute only after the candidate participates in
more than 40 hours of study and a rigorous series of tests.
At most o'our airport properties,we are responsible for PARCS maintenance We have relatonships
with most major manufactures in which we receive training or systems and preferred pricing on parts
and systems.
We have experience with every major revenue control system on the market and in use today and can,
in most cases due to our volume purchasing power,purchase these systems and emerging technologies
at greatly reduced pricing compared to our airport clients. Republic has created specifications,solicited
pricing, selected, purchased and installed well over 75 PARCS systems for airports within the United
States. We have exceptional relationships with all major vendors cf PARCS systems.
SOME OF THE SYSTEMS AND SOFTWARE WE HAVE PURCHASED AND INSTALLED INCLUDE:
Federal APO Magnetic Automaton ZEAG Amen()McGann
SCI Scheidt&Bachmann IBM Data 'ark
SkiData Pekit,y Suit CTR TIBA
LukeiT2 Pacific Cascade Desgna Whipp
Republic connects electronically with the servers at our parking offices and downloads all relevant
transactional and deposit information for our accounting and audit departments to continually audit
and balance accounts, All revenue, both cash and credit card revenue is deposited into the bank and
confirmed and verified on a daily basis. This process virtually eliminates the risk of colluded or spot
internal thefts, It provides for the best revenue control experience in the industry. Our corporate
systems are fully PCI compliant and insure the systems at cur properties are PCI compliant as well.
Contract RFP 19-175 Parking Management Services Page 41 of 77
RCP 19.175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
6.1 .5 Drivers' Licensing
We require all ernpkyees who may be operating a vehicle to submit a copy of thee driver's license.
We then complete a record check via our Human Resources department in Chattanooga with the
Georgia DOT to Crack the employee's driving record for the past five years. The emproyee must not
have had any moving violations or driving related infractions Our manager then verifies virth our
Human Resources department the record of employees who may be driving each month to insure they
are up-to-date
On the following pages.you will find the drivers's job description and Standard Operating Procedures
manual that we use for our drivers.
Contract RFP 19-175 Parking Management Services Page 42 of 77
RFP 19175 PARKING MANAGEMENT SERVes:JiElS
AUGUSTA REG ONAL AIRPORT
1
J.A;tin
ittIP: 14ol1ilr illupalarmsr
RETORTS TO. Sisperrusor
i oil US Pt 1411N%;It I41 t o troo9owi sir r.,L...14.;”,
1 ovINVIElt: To mit*. trarkwori aprpon pm playres i...B1 (tufo
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Dr**Ws
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Contract RFP 19-175 Parking Management Services Page 43 of 77
AUGUSTA REGIONAL AIRPORT
1
..,; Cameral Shan*knits and 1'roved ones
I
1 thsv reav*iikit Windt*tinialing%liana IRPSS rules and policies law*antic sireires
mond be tollanad at an tolones, Reantrolver 0*atlice)et"ma and)oar posseriaers id
i A thass•While snittialiat year dm*,
Start of Skirt
f
iBaton taking vastest,tor teat btlitifIlt.)Utillt III obtain a shuttle check lestInapecano
ruc .kt beak and J .a, Invert)0air sistalta cares* aiming OR,401.141*Cht iv ;
problems- It 0nery is re pastdmin,wont)the**nista hawed Mkt).
1 Innalkiing
i
1. FA,*deb*steads/tetimplen die Inspectioa farm a kb*the Orst ten minutes 4
I glair start limn. n
2, The inspectlun sit catch shot*a*"made et ins tuition Mg ran: ue lams;
• 1 twat elect at an are"tar propil
er Mitaisurd damage 1-
1
* rhea is tit aka-Mar Ht as theadlightt.turn"swamis.narkag!and back up
,i **N.ciaternrtes) likancri.and had)marker")
• ittaCtill p 4tiaroutioniok igraticiand arum
• Brea tel ulnas
• hint mirrors
• nit,4.1"4604 paWntrer don" i
• t%irritat-et ftituttly(thanui,rear mil,reirsdrrt.,.in 414/011%4 aide pants"
i
ailed arils)
• 111 ore
.1 The knaptasion at**silt Ii4 tie inagailat a ill havitedle tar folinaing itesses:
• Drina-els Vevit mid teat kelt
• itasti booed
:' • Interim,it**
1 * t aistanter tftiblirlogrAltiAk
a M.40%.au*.matte I
• Halal ra16*awl soppotik
• Nerd Rack
1
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• Ow toodition re(frost unit roars
• tire ixtintatesaft
• ...fai rs
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Contract RFP 19-175 Parking Management Services Page 44 of 77
t,..
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t
:: 4. During,sonair%/lift if on,niechanical probbnins coreur MA*tit totterferc*di
4 the nary apeman-14i of the shuttle or no inwider*untering dunnage to Ike sehick,„
I,
I notify the nunaget oh duty Mm0:1100y.
5 At the end term* lift the inspection motet twos*he coortpkird mad intard
A
into the,46m&km twith the.log hook.ronsofr yontroi and kers.
Pick up and[Dor firtf Prort4err
f
q I
1hr War Martine of the sheath%sentry ku to transport airport empty fel between i
parking tarns and Do terinicroli Passengers entering Inc lots pot%Melt f A i Ansi
proceed to Ow trIllinlhat
I,. I or ertrortoicer,of the sivention.nertherokir;sour mine ond tn reduce OD I'
ri4t ial in occident Ole stnidord procedure o in be to Ail*4141 Munk .f.
routes.
4 Z, 1;reel boarding phoettgets In di flienatt sant.
3. 4 oorcrournity follow your mate. 1 our*Welts t le ro rot-ante*youar rune i
4. eters'flilitilit.3,
4, lletttri are to rein*paturnerrenents oto the inspertunt'twirl for curry I
i
nip kin thrir Ain and tent this report 19 of the end of-their Albin- t
$
f, I
toreenlancrt of l'atiscuterpt*rchstnal er,,,n1
i N.,41,,,r40,..4 1.1,,;wept pretowidi property rium any hastottur at any Maw for any i
f
I reason, This inchodos*Aide LI.1%lit diets.ditrotes Drsnaot or my other otoptety. t
I
! 4
t ,Witutit and 13ertonal„%ettonti
i
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.s. 1.s a re presentath r of Repair&Parking Systent,'en am to.preterit to Innen iiii
44 eitiltr4 that yaw rerounner,with dm mama courtesy goad reApect. The lady
1,
i
*Mg We eini pros We to the people or drat iii lt in,b wits ice.
1. Thetehtre,it at of paramount importance that every peratto,71130 met of worts f
il
wick y int'nab Mr haling that y ou truly cam about them This ii ill Sere to
l enhance the reputation of'Refugia":PlashMg Sytaria wad the etsatirrovis
i,, International Airpttii. This paddle and profentional mottitudt ahouid by i
slims n to sh drat you anti hadminag our customers.Mims employ ves, 1t
supersisorsnutetta gem.tirpoti pursottnek sees ler tratiolituts,tic.
L A c aid not hien&n1t.obactitt.thrtuttulubitti‘e language nada my l't
*.3
.., dreunnstance. If y.4111 can not emeriti to our beltnsior nhito it vs trek.,;sou n III
Mitod to wciii oilier entithey fond, Esc*if amnia*meek* lethally woosirs.y on i
I
11P4. till ilia,1104 retalhtte, ftditaitv lit iiri property roulti nor'..44.1
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Contract RFP 19-175 Parking Management Services Page 45 of 77
,Atruk) IA IsttrolLtISIA4.,AIPIT-IJII
it1
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* art DM.ing Rules ;
1 ,
DOI.era matt carry their drilling Nemo at ail lanes A torierArt.04 ete
4.11/10/t,prIMONNiel saa cheek foe?hie at an t011e, Fit atm tit produce 1
f
,
r a valid&VOW Milt marsh in lir driver being sent bow.
0.. Z. Drheri nn*abed ter deur tintiatting prescription ammo OM no). t
1"11404rhing will tort in permitted to Arne,
..t.
2 .5„ti shank%are to be operated et ith teradlielata on
t
f
t Drne infelti and 4 etele rivet.lance speed Or doge recklegoly. speed
land Is posted,mid**guild be igniters ed hut um re rseeedegi t
;
i
ft, Drisers mind near their sem hi*at Alai iiineto*hilt Annie is an ,
i twatitaa.
..•
t
ht Neter Mitts to arise Nunn;tall patigeaters s re seated and door'.one ;
closed. ,
7, Oa nes come to a complete atop before unman!Fomenter door. i
4 itet with the door open. 1
h. 1 at threose elation when backing top skink.obit's at state t
taitrutra used turtigathate Imam and hitch up steal,
Drop.Jaid met up passeriters Ohm to CM esteli arra of the tetiodwa I.
i
14 1111441))must()bey all trafile signs and Atm&
111 Earl-min maim Amid&be sats art all dimes Pedriarions eta be
crossbar the mate to Mr km and termitnal sem. Washes are to stop at
ailerons*milks to abrin petiltotriong4 the light ofora .
IL Deism's arc itit tai ittala a mit ditiair et belt vet eliutlk and the tato
.;
Adele One shuttle freed'sport per rad;10 attnes pre httur ahtteeid
he astitntantent
Id.During bad norther condititon.rhuttk deist-es OM operate larder the r
,
i
speed Hardt Redeem her the safer"of:Amu and awe cutetomers mate t
4 first.
!
14.greet be rintesand b' peen in a nor. Thera are nu cistepthma .
to the posted speed fimits.
'..
1.54 No shattle or RPs whistle oil be IA unattended with the motor
1
!
easither re hefts tta the**Mit ti A NI Mr-
16,Others'telpher passenters Skis prtrLitss mad huge Mettle in park
oith Me riniberVene!.brake on.
li,(.11 phones Orr 00$#0 rtO,'1104•41 6114S1 IIISIs%Mir hr moth" Claimant
mil phones attends to he used for business outvotes Penstaid iced
phones are nut to be axed ohm en the dock
lb..Ms easiditan,Mil+tag Monde or promoters tarot be tenoned 1...ilie
....
*opera IMO iNtOOdt.lirl:L. Ira psooionver it boil otter to tall air
Allibtiktitts. Oa AOs insideor later,an amitleat report Imam be
Med out intionedlatiti in contact:///oir sttpatet 4,04
It fl mob anWith alloyed era the tbonit 141414 a hush are Seeing It.g.ie ;
flogs or P.%I dr4s fur ISIS 6etritiv istopoitod .r Ii either oureigash mast
hula a cage
tt,
5
t
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Contract RFP 19-175 Parking Management Services Page 46 of 77
3
i
N.When parker it shuttle far a teserout breath or al the end of,your
shift at the titeignmed arta%glue utf the ankh.and tall electrical
Mem Able•art ail door;are timed and hacked.
21 %weer gu stigma eatehhtchati molt for ripe mason militant
nt
a tiu>K from I.twr milked.kit*,
22 1t Ott arta,are dr4een pertaino as
ed tit gap the mar to Pik. The I'
1 4101,eteeptkun b if sour eu perskco r rout;to meat wKh a d tib clueing
their shift I?•tt tot pack a taus end kttee It unattended at ane time.
Thai tee meet Fart*mane diet the tnnn sigm h turn off automiattrally.
t bee par turn signals after esrsh
23.Driver%are
p+txarneille ttspunailbk Corr sail aiuthtrty kreiadkrp speer;¢
violation*.mote parting tklaets ilei+ere tilliii94 repttft aae titatiurrs tat
1 the rt lwar. AN teas and ism are the r _bdliti of the dile tr.
24,Si Idle driving:tour shuttle if a sapid dorreetst of ui1 pitt turc or as
increase In eaghee rownprldiu w;bus a 2141 degrees.iltrs.WIG"%perrr
%Made and ads hes our super;kor_
25Ukwen are ue•ee permitted tit wlkth tlp%ar maker ilOittagitittilti ill*
gestures regardiag rips. Isasing mrwtt4 Oen the COMMA or Olt shank
1‘4111411444414 alp eoichatierm and will nut be tolerated.
z a
1
I 14ot of Idehlt
1. Misers must t 42,tom their mumnerd the Grid leg gt lr i:htfi. 110 mar leant: i
pasawagert*trading rat the bet or the germinal.
2. kit shuell.'moot to be returned to the parking Iii at the rad of ihr skin.
o
3. Priem it4 leasing,drls ere nm►N complete the eftettie bre Gtspeetket sheet. Il, 1
tet rep the fluor tot the%haritr,lint op trash,wipe datum the disk..clean
wird***mad*Oro a ataan4 adT the arab. I:
1. li hen parking a thutik a the end of soar theca in the designated emus
I dad tuft the cages,and ad elect rival heats- ♦lake sure all dors are clustd
Ianti Lomeli/1i. Remember los fi Wife,our onilemge.kuelnm4i pamphlet-totals, r'
before taming the inepettiom fora;W.along n Ira the shift et cull In end
:chide kr ve.
5. Pasch out when}out:ruin istwupiase. 'hi%ere art to ptmrh Wilt i'
Iniiu.,iait1 Colli wring the*eitefk coni.
f uete i g Procedures
Mate tipper iwsr:rill ad,Pe eau if emu tare to furl the etill(i+..r it*it,,tt4mrtetote
eau handle the tasi:,
I
tueidenl Perm-edam
1
Z Auattddtne tr lowlife*istailing the thetas,mase be repotted uaenue i
t niprnIe.a.ne dal;imams aiti . if ou are instilled to wt netlds01 11l)1i OS
i
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Contract RFP 19-175 Parking Management Services Page 47 of 77
4
ik
attar sour*tally usual appratod to do s,r h, n wipes-tutor Of member at Ian
rg6mce nrot
i
Anarrit s-twsuitr arotti
N qtr rrpurt filled out ht Mr titivtrantd I
i .4*.wrkinor. Thies inektlrs digs and falls as ditatirt of ant I.thrt tips at
r
atcidrnt Mat may rest* p
*a nwnttd inJttrk. If thrtt air am ositinsart to
Abe Mnrlldrpt,rtMtasin uatmra.riddrtritrr marl pMranr amntbtaro ht fore Mei Inge
tiers has>
f
It wont it prarstris a th1 patrattagers off the ahurtte_ioreping them ttwax utast
41:koter tar ArAtAlliatAg tratkc It fire is preaentait tht fire rettimpaggi gib,It I
H it mfr for you is do stet If nut artist siva}from the trMkir sod nal fiat riot'
'';,iOm drpartmrmt. ;`
If idi toPark wilt ft miliaria!andira)assiotamre bele:an ivistred pr-tvw t hat _
do not new norm as H a►tang Further injury Inners inj inti mutt
it anal)%tht copervikorAAdin,Iataggliatett no matter how naiad the thjars. '
't' nigrattant fro*caglo ter,or pm*tongstior Ibr incidutt shrndd kr
diriwkwi to your sal pert gore
Gni end Prue tdtvrts
I E:atint and Ihnitithig
oars are met allrttre,tl Cat ttM or iltleril'what On yMattte is in inegism All
ta4 and title&ui Hut Amine torsi he kept*stilled ttanttienene.knr crag ;
Spawrest hr Ihonauthh•cleaned its Hue primal do*t tho spillimt aN Ihr
tither ut the batter. Fund%Weld riot 1w to t ata d w hitt kltnrkittt tstth
sou
i':
Saiulk
iter
t:
tt probiNted in the sltuttks,shutdr shtiksa,the romp )and it
tbat attract, linea lltt'ardrs,c aitarttbos.
inf `.
E iii.pitblh`1•a titbit'sus won prefers that no pamentrr stand%ito sliattlei. If AM
Wes are halt mad inure ruguaters site rtuitfn
t!and u mastatar town tarn
t tint Nig rind gamine!.hen t+tortd thtstttirri .
'
I'mdrr tor eittimatiessimmrs err ttcassratera to Mr permitted to stand In mires en.
t:ost and FAA/Ail
y: it Ari 14110 h kit w Sunt%Wilk.At ear lost arppuri Hu
eta tarn t maker% i'
:sof tat►4,1er ttttpersisur.
i 2
Ila tdleopped C'i8t11t. t t
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Contract RFP 19-175 Parking Management Services Page 48 of 77
k
('rintxt'Lour iatparkluoir tsar inxir1M ioM
no. Airport peratel hate wade IT
i
aMtrwere araawiperartrew for ih +at rrtr.itiFtitfit1.
Perwmn
at Una
f
I far resonel Nems}.r eared tarring r the KWh Nr>prt IN ire the"tomer Amos it f
Mt that aaf for bail, Neowtar.naafi=inta.tewspaprm.tic are tar illrwstri soil t;
` Or bus at aw?tithe. R.
Illtietet may wiry rafted tips from petternarttthautwtir driver*rta*'a
palitth accept Ali t4014. . .dart iriaer f wind«.tiritw.g tip.including t
kaaltf fl *rya tti peened Lobe tot•ltuttle or ht atr a
. hrr ma'am snit#retail r z
diu•igaliraan action up tib and including termination.
aftt'Pfneeddrett
1.
F,nnaritooriirs ttrb as bomb thrratt., tretoriat iltreah, and tiro mirth hr
bandird in an ordeal) nkahhtt, '1lsr+r t>prsiiitsrarrttrwir.can hear' br
lied taw, that ter war in which theta carr 'tsirs err handled Cons test
the drfkrrnet in lift,or death and hoe of property. Nature ma, befog aIHrt i
rhaerLarnctr.' lin the Irina of rnalrt, wfud, HOWL kr. !Mina, ittrd trtlwr
Ihrt, 'ql trlrat ftr ttittaih6+rhs. N.4rrh411N7 lire lost time t*prepare for tie
ttifrrc rdf re,tttyrttsit hrn'r'cr. should err a( #hteor tatialteta aa.•aur. 6t it
1 If critical that RPS r pkv eta E'dw'in Ow pri-atedrret*I loath ih tlri a wi in
Invorttatt Phone Number,.
tiiular.n•iK,•or t ell Phone
Airport Piritii
Resikrraul\Isn, ri.
rit
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Contract RFP 19-175 Parking Management Services Page 49 of 77
k
C
a
r
k
Aiew DenimTreutrtq 4
a Driver Name <'
Supernsor Name
' Trainer Names
;
Maine.Cif MBYteget+xaiiai*V aokinen,new&wee Maui saeand calumet,
non has been trainee and tor'rda
_—
EmMore Orientatot
Mamma Ssidy Coweir s-4Cwettinq the Vara Driver*I"vides and booklet
1 Sack "video and ten
f
— Vehicle riStIlliket Ltahcm
Pr$$rip Inspection t
Snot driver cheekksi i,
Pre ee4w bihor mei first aid k
kiteGrt t'
I _— Atzcalere procedures
Fueling proceractei ;r
Customer sternc$procedures
—— Shunt*Pbure4 hi Cr
t
adang
Celt thane
-roe s tattoo six l u. anrr can oo ail eftfic to ':
twna t
Marr Em pezy®St rubtre
! Tfts to a! fla#/'Mao Nve NV**tal ern rr!weed airtst welts eve mew emptiwe
Tranc
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Contract RFP 19-175 Parking Management Services Page 50 of 77
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Contract RFP 19-175 Parking Management Services Page 51 of 77
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Contract RFP 19-175 Parking Management Services Page 52 of 77
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Um,third Operating Procedures. I understand that 1 mud abide tr,s
these rules andlor pi ilic les contained in this Olga Mt Failure to comply 1
Midi them rules and policies la ill result in disciplining" action up to and
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1 aim understand that if there 66 anything contained in this manual thgi I
do not rui . understand,I will ask ray supentsor to esplaits it to ine,
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Contract RFP 19-175 Parking Management Services Page 53 of 77
EXHIBIT D
REVENUE CONTROLS
Contract RFP 19-175 Parking Management Services Page 54 of 77
KU' 19-'75 PARKACI MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
6.1 ,2 Revenue Controls
Total revenue control starts with control arid balancing of the three basic functions eithie the parking
operation: ticket control, transaction contror and cashtrevenue control. Over the years Republic has
developed very stringent and detailed methods creating total accountability and audit trails for each af
these categories.
Standard Operating Procedures (SOP) Manual
Ali control starts with detailed directives an resporrsiblites, Republic Parking uses customized
Standard Operating Procedures(SOP)?manuals for all airport locatioee, Ticket Control
This chart demonstrates the controls in
„„ „ „.
place from the purchase of ticket stock : ..
through the collection arid reporting of the
revenues to the county. The basis for a
sound revenue control system is the control
of the inventory itern.
al) .....,..-., ,
in perking, our inventory Is the parkirg ..,
space,but the control item is the ticket, All
tickets are tracked from the time they are ,
„ MIN
ordered, Al:tickets ate entered in to the !
Ticket Inventory chrectly from the invoice.
1
When a machine needs tickets the next -74:41-riri4„ ,,,,..-.T-.z,
group of!S e que n ti a I ly numbered tickets are
distributed to the machine anci noted as i
-out*in the Ticket Inventory Log
Tickets are always i5s4Jed i'n sequential TICKET CONTROL
-/jorder The date and time of issue s
imprinted on each ticker at the time the(cket is issued either by a ticket machine or manually stamped
on a time clock by the cashier The customer takes the ticket as proof of his entry time and as
acceptance of the terms and conditions under which the customer parks the vehicle,
When the customer wishes to exit the tacility,he presents the ticket to the cashier for processing. The
rime of entry is keyed into the computer or read by a oar cod. reader The fee computer cakulates
the correct Fee and displays the fee on the customer fee display The cashier will then collect the fee
and place the money in the cash drawer.
All transactions must be processed through the fee computer or stamped on the time clock. Every
ticket issued must be collected arid accounted for on the cashret stilt rep.ort Every shift report is
audited to ensure at tickets are returned and all revenue is deposited to the bank.
Contract RFP 19-175 Parking Management Services Page 55 of 77
RFP 19-175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
The audited shift t.ports are consolidated on the daily frostier repel and reported to the corporate
office. Revenue information and statistical ticket information is tracked for management purposes.
The corporate accounting ciepartrnent compiles and distributes the financial statements based on the
source documents(master reports bane accounts etc.' to support the Feld offices
The financialstatements are then used to compile the ell iset reports
Transaction Control
This chart demonstrates the controls in
forplace total oversight and
' TV• ,,,411.Ate.
accountability of all transactions. It
_
includes details on use of independent iiVtt' ' '
non-resettable counters to balance Nita?
. '
transactions with the automated -1.
¶1 r'- _ r oer,
FARCS- rii gair_4(
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Republic Parking System uses
independent non-resettable counters at
11fl
every exit et every one of our airport -----
client facilities. This is a process that is ' ;le :
mandatory for total revenue control,but
we have found that most of our
competitors rely solely on the
automated PARCS. By installing and
incorporating ,hie data collected from
_ -
these counters on every cashier shift
TRANSACTION CONTROL
report, we can verily that every exit is
be rig monitored,
Transient Exits Tickets Returned
Cash Transactions
(Total Exits-Card Ex in) (Tickets Issued-Vehicles in inventory)
In the ticket control section,this is one of the main mechanisms used to verify that all vehicles are issued
a ticket, The counters are connectecl to the exit coops and tett make sure every vehicle that exits the
facility will be counted. I the exit count does not match the number of transactions performed and
tickets returned, then further investigation is necessary. If vehicles ere exiting in some other fashion
that the exit lane(i.e. driving out the entrance lane, emergency lane or hopping the cirrPt„than cos W;11
Contract RFP 19-175 Parking Management Services Page 56 of 77
...Oa...1V?I N.C.Q11.1111fril, I
take action to make sure all vehicles exit in the proper area, If you do not use independent non-
resertable counters to check the automated system,you do not have complete revenue control
It is essential in a successful parking
operation to provide dear and concise I
• 111.1.1,
procedures for operating your revenue
control system.To ensure proper execution
of these procedures, Republic Panting
creates written transaction procedures and
, t
trains all parking personnel in Chefk
procedures until they are fully understood ,
•
and car be cons atently parte r med.
Via^ager5, Supervisors and cashiers must
•
understand He procedures completely to
be able to ado.)ess unanticipated issues.
•
WfrIlln the standardized procedures cannot
be followed,the deviations must be clea-ly
noted in a shah event log, providing
management and auditors with an easy to
understand, docurnerted, explanation of
what took place. The log book provides CASH CONTROL
valuable insight, as well as transparency.
This leads to better underoa^bi"9 by all and b demonstration that proper procedures were followed.
Legitimate transactions con be more easily conlormed, wahout spending i.innecesaary time to
in vestigate.
Lastly, we review 100%of all exception tickets for compliance.with procedures. This incudes a 19%
audit of all completed lost ticket corms by first verifying the entry date by comparing the license plate
number with our inventory. and then contacting the customer to gauge their satisfaction with our
service and to verify the amount collected,A record s M 9,nteuneci of all lost tickets so that we can Verily
d someone may be abos;ng the system, This procedure is also followed for any other exception
transactions that result is free or reduced charges.
The following procedures outline each part of the total cash control process,
ia,t,a a
This cashier will charge parking fees as determined using the PA RCS equipment.Once the fee has been
determined, the cashier may accept cash, credit card or instate,non-starter checks for payment. The
ea t gate, which is controlled by the fee computer,will be opened only upon satisfactory payment of
parking charges.The cash collected will be plated in the cash drawer of tae fee computer.
Office & Reporting
Contract RFP 19-175 Parking Management Services Page 57 of 77
Each 'nay, all payments collected during the shift will be recounted by the cashier, along with a
supervisor Or manager who compares the totals to the individual shift reports yensrated or other
relevant reconciliation. The entire days revenue it then recounted as a whole by the manager or
assistant manager o prepare the daily bank deposit All exception tickets will be examined for audit
purposes at this time and riechiecied upon review of daily reports
A daily record will be maintained to document the number of ticket issued, tickets collected,
transac-tor, totals and revenue collected. Records for each employee will be maintained to monitor
cashier overage/shortage.
Cashiering
Every cashier responsible for the collection of money is required to complete the cashier shift report
Each cashier on each shift will comply wee the following procedures:
• General
• A unique password or login method will be assigned to eath cashier. This will be the means of
logging on to the fee computer.
• Each cashier will be given a change fund oll a designated amount.
• At the begcning of the shift,the cashier going on duty will observe the following procedures;
• Log onto the computer.
• Verity the change fend and place it in the cash drawer.
• Be in uniform.
• Have on a name bedge/narrie plate.
• Verify that sufficient supplies[exception tickets, receipt tape,etce are on hand.
• Turn on the Open Lane light.
Normal Cash/Credit Card Transaction
Upon receipt of payment from the patron,the amount el different from the fee &splayed)is keyed in
end the amount of the patron's chance is displayed. The proper change is given the patron,the'vend'
or,- cash key i depressed, and the gate opens, allowing the patron to eeit. Tee ticket is placed in
transaction order in the proper bin to be turned in and reconciled ar log-offish-ft end.
Credit Card Acceptance/PCI Compliance
Republic Parking System accepts and processes credit cards at every one of our airport locations
throughout the Lkuted 5tates. Republic offers the most competitive processing rates .n the industry
due to the volume of revenue we collect, In promoting new technology, we also have experience in
web-based payments.Collection of reverue era credit cards reduces cash handling and,therefore,,s a
much more secure method of revenue collection,
We will woe( diligently to maintain 0C1 compliance. We are totally PCI compliant from a corporate
perspective, Our corporate IT team is continually monitoring and testing to ensure our continued PCI
compliance.Attached is our c.oroorate certificate verifying compliance.
Contract RFP 19-175 Parking Management Services Page 58 of 77
AUGUSTA REGIONAL AIRPORT
112TrUStWavisai 7CI
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Self-Assessment Questionnaire
Pas,s .70,411.12 el •aag le.-44411
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Vulnerability Scan
Pase 204^23 Ms at real 10,,Easir Z-5.03 a
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Personal Checks
Checks are discouraged, but will be accepted,ii ^-ecessary.and the following criteria are r-et:
• It must be for the amount of parking fee only• .
It must be a personal check and have the patron's full name, address and-telephone number
• A form will be filled in with the same information,plus the customer's name, date, bank name
and eneck number. This form will be kept on file pending clearance of the check.
• A current driver's license number or Social Secvrty Number
• The ticket number is written on the check,
Traveler's Checks and Credit Cards
Traveler's checks and credit cards are accepted but must be scrutinized
• Run through the credit card equipment and receive autho-ization,
• Comparisons of the signature and the counter signature(when necessary).
• Should be countersigned when necessary)in the cashier's presence.
• Must be intact no tote off corners or obliterated cor fro!numbers.
• Check for expiration dates on credit cards.
Contract RFP 19-175 Parking Management Services Page 59 of 77
W.."I YLLI 1,1 WIR I
Ncir t c.r
Lost Ticket
A lost ticket results from one of three reasons:
. Entry gate was up.and driver did not get a ticket
a Patron misplaced or lost ticket
• Patron purposely disposed of ticket
In all lost ticket instances, the r4ishiier must il out a lost ticket form. The following info rimat;or should
be taken from the individual's driver's license or other ready means of identification and entered on the
form.name.address,date, license plate number, phone,and tirrie.
The license plate inventory should be checked using the computer or inventory sheet to determine the
proper charge to the customer. The revenue and lost ticket forms are retained and identified to be
audited and then entered in the fee computer.
No Charge. Transactions
In addition to validation customers,certain persons may be authorized to exit without charge Examples
of such could be disabied veterans, equipment repairpersons, 'VIPs, Airport Officials and visiting
Republic Parking personnel depending on the Airports Instructions.These tickets will be processed as
a normal transaction and the fee will be computed automatically- however, at this point the Cashier
will depress the No-Charge or other designated key and the transaction will be finalized as a validated
transaction.All No-Charge tickets are considered exception tickets and must be manually audited for
proper notations of"Reasons.Authorizations and Signatures'.
breakdown Vehicle Exits
The exiting of a towed vehicle requires special handling: the license number of the towed vehicle will
be entered on the ticket and the ticket recorded as 'towed' The ticket for a breakdown vehicle is
handled as a no charge" and must be reconciled. The towed venitle ticket must be collected before
the breakdown ticket is reconciled in the event the breakdown driver does not have the towed vehicle
ticket.the Lost Ticket procedure is applied,and the vehic'e must be perm rtted to leave on-y after proper
payment of fees is coke rreci
Disputed Fees
Except for manually entered tickets, there should be no disputed fees,as in most cases the computer
reads the ticket arid automatically computes the fee.However, in the event of a coinplaint,the on-site
man age r should be contacted, if possible,to handle the situation.A record of such proceedings must
be recorded in detail in the Shift Event Log Book.
Insufficient Funds
In rhe event the customer has no money(or not enough money) and does not have a vaiid check or
credit card and has no ATM card and has no one to bring the necessary funds then an iriuffici,rit Funds
Contract RFP 19-175 Parking Management Services Page 60 of 77
invoice will be issued to the customer.This invoice is a four-part form that will be f.Ilea in tie cus.torner's
information using a valid driver's license.The customer can then mail the amount due to the parking
office.
The four copies of this form should be distributed as follows;
• To the customer
• Attached to the daily report to justify the shortage
• 7 clay pending file.If payment isnot received in 7 clays.collKtion i priors
are dinributed If the customer(aloes not pay within 7 days of his second
Remy
notice letter, the insufficient funds notce should be forwarded to the Le! cerpsip
Police,just as if it was a bad check
To the employee's file to ensure the caviler is not abusing this po icy.
Cart Ilircriedierta Arnaffl
Cash Drops
Pies
Inerfr2
All cashiers are required to make cash drops throughout their shift to ensure Ten
minimum amounts of cash are maintaned in the booths. By recording the
T
time and an amount of each cash drop,the cashiers verify compliance with ,,,n&
this procedure.
ism EMI
By monitoring cash on irid the likelihood of the parking booth becoming jairlip,
a target for robbery is reducedAt cashierswork, as well as cash drop
reports, is reviewed by*manager,Consolidated drops are not performed 4),e,rrin
by the individual shifts Cash Drops are removed each morning and
consolidated into a deposit by management and then transported to the ate car=
bank for deposit
Cash Accumulation
During busy penods, the amount of money in the cash drawer can become substantiai. At the first
opportunity,all funds in excess 01 S500.00 should be extracted,verified by signature of the cashier and
a supervisor, placed in a seared envek7pe showing the date, time and arnount, and dropped into the
drop safe.This procedure lessens the exposure of the cashier and will expedite closing procedures by
not having to count and handle this amount at that time.
The Manager or supervisor is responsible for verifying the cash handed in by each cashier agrees with
the recorciloble amoisrit of transactions per report and other criteria evidenced by the tickets collected,
Contract RFP 19-175 Parking Management Services Page 61 of 77
RFP 19 175 PARKING MANAGEMENT SERVrCES
AUGUSTA REGIONAL AIRPORT
Deposit to Bank
The deposit ticket wilt be filled ir completely for each business day and
included with the dally cash. All deposit tickets are completed ,ri a timely
fashion for scheduled depose da.ly to the bank
An authenticated deposit slip will taei delivered to the Republic Horne Office
and to the Airport daily.A duplicate authenticated copy will remain with the ,
on-site records,
After the deposit is prepared,each Cashier's tape and tickets are reviewed
for the presence of the correct number of each type ticketsuch as no charge,
lost, handicap,etc,and so that each deposit is property approved All nor'
standard transactions are approved at tne time of executor by the senior
person on property as an additional safeguard against abuse An audit sheet
by Cashier is maintained,noting any discrepancies.The Manager or ASSiStarq
reviews a copy of this daily
After all daily tickets and tapes have been audited and verified to the shift report,the stifFr reports are
consolidated into a 'Dairy Report. In addition to the information of the arrciunt of fees collected and
tickets collected,this report will bear the ticket reconciliation to determine any unaccounted-for tckets.
This is prepared utliz(ng 'Start'Stop" ticket numbers from the ticket dispenser at the close oi the
business day as well as a we hrcle count taken of all vehicles in the facility at the titre. The 'Report of
Daily Business' is audited by the on-site protect management,accompanied by an authenticated copy
of the deposit slip.
Contract RFP 19-175 Parking Management Services Page 62 of 77
RFP 11i-175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL A.RPORT
6.1 .3 Audit Procedures
Continuous and detailed auditing is performed daily and is a mainstay in protecting the revenue of any
on-site airport parking operation.Regular audits ere conducted by the local management.in addition,
RPS Regional Manager and our corporate audit stall perform unannounced audits throughout the
year.
Ticket Audit
The means used to verify the business activity by shift Every cashier is audited daily by the on-site
management sta4 for accuracy to ensure that all the policies and procedoras are doing followed,
Particular attention should be paid to the proper completion pri
Wm,Miaow
of lost ticket forms;full signatures or employee tickets.correct
entry and exit times and dates, and reconciling exit counter
information to daily tickets, Any deviation from established ---
procedures is recorded on the Cashier Audit Report form The 7 ,
audit is then discussed with the cashier so that the cashier
Praised for Prafaerly folloiving procedures or courvseled on the
correct procedure, so no repetition shah occur
The ticket auck verifies the following, „
• All vehicles are is5ued a ticket
• All tickets are issued in sequerval order
• All tickets are returned and accounted for
• The appropriate fee is collected for each ticket
• All tickets are categorzed correctly based on length oi
stay and thus the fee collected
• All cash is accounted for
• Cash is deposited to the bank(or safe)
Ticisc:t Audit Proci'liirrills
Cashier audits are done daily, This lets the cashier know the'r work i5 reviewed daily and that we care
about tier performance Our;est duty is to prevent them frorr being tempted to misappropriate funds.
Daily audits send a clear signal that theft and substandard work will not be tolerated
• Review Journal Tape—unusual or inconsistent activity will show up on the jou mal tape as repeated
log off/log on activrty. We monitor log off and log on times to match each cahier's snift and lock
for unusual transactions that were started but changed or stopped prior to completion.
* Review All Tidceti—because tickets are issued in sequence,the time cif issue shouid follow that
sequence. If ticket 001 was'issued at 1070Ciarn then ticket 002 will have been issued after 1000 arn.„
Contract RFP 19-175 Parking Management Services Page 63 of 77
RFP 19.175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL Al WORT
Review of the sequence of ticket numbers and titre is also part of our audit orc•cess he times to
rriake Sur.this Is rue.
Likewise, we will review the trarsactor times for the same time sequence. For this reason, all tercets
will be kept in transaction order so the ticket auditor can quickly determine all tickets have been
correctly processed. Short-riming tickets are a favorite trick used to cheat the system ended/. steal
rhoney,
Review Exception and No Charge Tickets
All transactions that ate other than normal and all no charge tickets v.ill be verified as valid. Excessive
exception tickets and unauthorized no charge tickets vl1 be grounds for immediate disciplinary action.
Proof Math
We rIP check that all the tickets are returned that is incliciatect the sub totals add up and the totals add
clown,Additionally,we will check the revenue declared has been deposited and accepted by tine bank
Additional Audit Considerations
Additional methods used to check the operat or for accuracy arid revenue control include:
• Cbr COUMS
• License plate inventory
Internal auditors from the corpcirate offices vvill perform a rrainirriver of one secondary audit annually.
These audits will encompass the fol lowing types of items,as applkabte to ope ratkm:
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•
Vorfy the cash um hand at ill*lotation • Review tee!pi'aceiduePS For handieto caih with rVe
• Review the depcsit lugs manager
• Rowlow CaLitier Pit-Icor-ten% • verify Drop.Sate p. r-'
• Note the credit card handling pre,rredum • Review cashier audit records
• Receipt% • Prepare a trnsintry riepo.rots
• Verify Cashier Procedures • vei-ni Bank Deposit Act vity
• Verify Daily Ccerisa,littatkje
• Check Fee Crimovtet Lnop, • C'iptc-k Ticket Ottechirw 1 Card Reinter A rminq
• Verify Physicai Eqtripreirit Loops
• Verify JCItrn41 7ap1a Covers * Verity EgiliparTient is Licir krad
• Verify Pnwer • Verify Fee Displays
« Verify Craiinters
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rvrtCrittljiR:::!ttt&,swW;tarteLest M,,tAti,r%rie,,tatttlprlVPttitr'rcfr'ttttittarVgA
• Verify Terti,rrt Prrxedr if e • Ver=ty TAO Lag Envies
• Verify I-a:keit Loading Entries • Verify the Tic Ket Room Ser it
Contract RFP 19-175 Parking Management Services Page 64 of 77
RFP 19-175 PARKING I'VIANAGEMENT SERVICES
AUGUSTA REGION,6,L AIRPORT
• Verify Ticket Handling Process • Review Ticket Destruction Procedures
• Ticket Transactions • Verily Ticket Storage
• Verify Accuracy of Daily Reports • Verify Cash&Credit Card r an ons
• Verify Selitaiiial Transactions • Verify All Tickers Valiiiered
• Verify Lost Ticket Transactions • Verify Void Ticket TrE1,15aCtial5
• Verify Validation Ticket Tiansarticirs • 'Verify Vat:ditix)r-nric et%tiritt
• Verily'Tickets are Property Validated • Reconcile Lane Counts to Transaction Courts
• Reconcile Additional COuni Me-CharNIstrs • lfierify Lost Ticket Fnr-r$
• Ve,rify Machine Operation • Unaccounted for 71Citer Ratio
• Void Ticket Validity • S.ervti Number Continuity
• Utilize'Ticket Analyzer" • Piederm a i3etailed analysis cif core compiqiete shift
• Verify Validation coupon Purchase i'nocedures • Verify Validation Log Ectties
• Verify Validation Couon inventory Procedures • Verify Handicapped Parkirtg DiscotieitS
• Review Lot inventory Procedures • Confirm Lot inventory Procedures
• ReVIthei LOI Ve ittry Contractual Requaernerts • Review Aisarkioned Cat List
6 Proof ot inventorerfarani' • Reconcile L131 Data
• Proof LPi System Date • Proof Este Spreadsheet f ractoulas
• Check Math * Review C ear iv Ca rice Key Traysections
• Review end Record(31irepar ries • Review Fverit ogs
• Verrfy Equipment Tare
- Verify Contract Parking Card inventory • Verity the Total Number of Active Cards
PrOC/Pchire$ • Number of:Ffee Cards 8410
• Verify Access Card Auckt Process
• Nitmoier of Revenue Pr odu atv Cards gilled
•.,„.,,,,.,,:.,,,,,;,,A:,.r,,,,,Aoviwooeetvyovggkraipvai,itgfiZfgaNtZMrfW'Sz,A1MFZSdVgRN:tnjitNAVSNK'ERA'RVfgg!:*g2a,
Review Rovitnue Datta • Rovow Comowly VOli(10 USAge
• Verify Colest Data • Review Ertinidyiese and Payroll files
• Verify Emoirtyries • Verify Relatives
• Verify Employee Packet Corripieteriess - Review-owe Si.veetstrin'ie Cards
• Verify Uniform Compliance Revco,Stating Levels
• Review Work Soheckie • Review Cashier Break Procedures
• Review Break CornrjimrIce • Verify Cltvlitr(.%'r Name A Login iD
- Verify Employment Not•ces • Verify Cashier Manuals
• Verify Parkind Rates • Review Manuel Receipt Rook
• Review F iI t Mainterstime • Review Physical inteRrity
• Review Daily Audit ProceducEs • ReVieth Pao lily Security
• Review Va Parkin9 Noce:times • Verify Ciottlohance with Poldes
• Verify Fire Extinguishers • Verify Key Storage PI-ac- ur
Contract RFP 19-175 Parking Management Services Page 65 of 77
RCP 19-775 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
At the conclusion of each audit, a written report will be issued,A copy goes to the airport,the location
manager(who is required to respond in writing to ea& item of the audit wit-hin 21 days of receiving it),
and the senior vice pies ident.Any required follow-up waif be directed by the senior vice president,and
subsequent audits will first review the claimed actions From,the previous audil
Our revenue control requirements are among the most stringent in the industry. We strive for secure
piareters, full accountability for every ticket issued, ad vehicle exits accounted for, 10%accuracy in
all transactions both procedurally and monetarily, and full transparency in all financial &tatters We
constantly review our operations with the help of our supervisors.managers, intern-al auditors, Mystery
Parker/Shoppers,and executives of the Firm, in an ongoing effort to assure complete control of every
aspect of the operations. It is a never-ending job that rnust be performed ccwltinuously.
Contract RFP 19-175 Parking Management Services Page 66 of 77
EXHIBIT E
CUSTOMER RELATIONS/MARKETING
6.1 ..4 Customer Service
Establishing a Gold Star Standard for Customer Service
Recruiting employees who have a pleasant personality and display a
positive,enthusiastic attitude toward custerner service is+e first step in a
solid customer service environment. Our experience has shown that .. ..
inceviduak who have successfully dealt with customers are retail stores, 111,1!k146i: ....,
f e5t avian ts, hotels, car rental agencJes and other service-reiateci
businesses are the best choice, Their experience with cash and credit
transactions, daily east" and sales reports, and dealing with problem
solving for irate customers, make them invaluable to your parking -ce
operation We build or their experience by focusing on the funcermentals I
of customer service, In addition to a comprehensive orientation and
Maiming program,we partner the new hire with an experienced employee ie
who serves as a coachenentar to the new associate.This mentor monitors e's'I I rilr"-'"' -,
1.
the new hire's performance and reports directly to upper management to - :---
insure a gold standard in all areas of-customer service is being reel
Maintaining the Highest Levels of Customer Service
Because oresite parking is directly associated with your Airport operation, we understand the OUR
reputation is also YOUR reputation We work hard to maintain the highest level of customer service in
the parking industry. Our commitment to Customer Service little-cies several programs that closely
monitor employee performance and provide valuable feedback to your operation:These include:
Custonrreritinployee Suggestions — Customers and
awe siren ewe Let ex reiram or
employees are continually encouraged to make suggestions kvii..M.i..7...a,ge..6.4* .4............ .. ,,
to i mo r*ve the service we provide, The cerernunication of
ideas, comments and recommendations provide valuable
t..6 e....0 616 ,,,6•V,,,W
insight into the unique needs of our mutual customers
Suggestions forms are conveniently displayed throughout the
44...6tit.m.Fetwki.,46..4
facility When an employee suggestion is implemented, the ee,, Ire ere ex
employee receives a cash award from $10.00 to $100004
ocoo .—.-- ‘...............
..,....—„,,,:.-„,„.6
depending on tee value of the suggestion
fo.
Corporate Personnel Site Visits — As part of Republic 466.4.1061,1,4 460.0.
Pairing System's commitment to quality control, our tee
corporate, regional arid Field personnel visit your facility on a 1
regular basis to observe,monitor and document the standards
of performance relating to customer service. Employee appearance, attitude and professional
demeanor are noted and any failure of an employee to meet our gold standard of service is reported
for counseling and monitoring. Likewise, exerreplery performance by an employee is also noted arid
appropriately rewarded. Written reports to the Senior Vice President are generated,with copies to
Contract RFP 19-175 Parking Management Services Page 67 of 77
RFP 19-'75 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
appropriate field personnel.The Serf.i or Vic.Pres;dent folioves up to ensure that deficiencies have been
corrected.
Republic contracts with a ieading Mystery Shop company called inte:Ii-shop to perform monthly
anonymous shops of our services. People selected by IntoIli•shoo via their website arid unknown to
Republic visit our p ropers es each month and park in cur parking lots,ride our shuttles,take a taxi rice,
or have their vehicle's valeted Different shoppers are used so we dor't receive the same scores arid
impression each month. The shopper is paid by Intelli-shop and reimbursed by Republic They rate us
based upon a number of factors.
We get to see "through the customer's eyes" what is happening when nobody knows that they are
being observed. This isiJst another level of supervision which allows us to identify those that need
additional training or those who should be commended for their work.Scoring 1alaiii on a mystery shop
results in praise and a toker of cur thanks for the employee %aught* doing this right We are very
pieased wrth the outcomes of this evaluation.We find these shops,,which are performed at every airport
where we operate,to be invaluable.
Below is a recent Mystery Shop completed at Augusta Regional Airport.
have listed the Imell-snop website below for you to review+or greater detail,
1'114-1 .
Contract RFP 19-175 Parking Management Services Page 68 of 77
RFP 19-175 P Iht MANAGEMENT SERVICES
AUGUSTA 12EEIMAt AIRPORT'
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Contract RFP 19 175 Parking Management Services Page 69 of 77
RFP 19-175 PARKING MANAGEMENT SERV CES
AUGUSTA REGIONAL AIRPORT
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Contract RFP 19-175 Parking Management Services Page 70 of 77
RFP 19.-175 PARKING MANAGEMENT SERVICES
AUGUSTA REGIONAL AIRPORT
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toContract RFP 19-175 Parking Management Services Page 71 of 77
RFP 19.175 PARKING MANAGEMENT SE CES
AUGUSTA REGIONAL AIRPORT
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Contract RFP 19-175 Parking Management Services Page 72 of 77
EXHIBIT F
MARKETING PLAN
Contract RFP 19-175 Parking Management Services Page 73 of 77
EXHIBIT G
ANNUAL BUDGET
Contract RFP 19-175 Parking Management Services Page 74 of 77
6. 1 .6 Proposed Annual Operating Budget
A.9.0.Regional Airport/Repolaic Pei.ing Systeme Revenue$Begonias Budget
Three Year Budget
2019 2020 2021
Parking Wrigrs& w es 5 141,100 S 143,922 S 14&&J1
PelK,N 4101K 5 3,615 S 3,688 S 3,161
Parking Wnritair'a tleriicharriaticiri S 5,11B S 5,220 $ 5,325
Parking Health Insurance 5 24,012 S 24,492 S 24,982
74'01194rib.Payroll Ihrearars I 172,1863 S 177,322 $ 180,869
ShvIii %Nagai&PIR T * S 70.9130 3 72,400 5 73.848
Shuttle 401K 5 11156 5 7,894 5 1,93'
Shuttle Worker 5 Cpc.itios S 2.575 S 7,626 5 2,619
Shuttle hi eakh Insurance 5 14,8Cl9 S 15,105 S 15,401
Total Shit&Para Expanses $ 94220 $ 92.025 $ 93.205
Pnona,"Fax $ 2,400 $ 2,448 S 2,497
Unif6rrnsS 1,500 S 1,530 5 1,561
snFfl.e$.04 IcK316 $ 7,000 1 7,1413 S 7,2a3
Ticket Elapses e 5,000 5 5,100 S 5,207
O'ke Supplies $ 3,5% 5 3,978 5 4.05E,
Equip Maireennore?inn Si. p1. S 11,040 S 11,77o 5 11,444
POSta9a $ 1,700 5 1,224 3 1,248
An nil,*Audit S 2,200 S 2,244 3 2.2s9
LialD.Irty Insurance S 540 3 551 3 562
CC Senr.ce Fees 5 59,000 S 0,180 I 61,384
Equip Servo!Agreements 5 1,500 1,530 3 1.561
Errployea Er iq C S 800 S 816 S 832
storage 5 265 S 270 3 276
Cornpulerlapplies S 00 1 617 3 624
Internet Set Up anti Monthly SLioolies 5 1,700 S 1,134 3 1,769
Taxies end Liconcalk 140 3 143 $ 146
Gas.AllowanLe 960 S 1.020 5 1020
Electric Power 5 8.300 5 8,466 5 8 635
Taal Gram,!wpm $ 108,00$ $ 110,204 $ 112,390
Total AS Exporeee $ $73,1371 $ $711,883 5 317.124
*401K and Iltalth Insurance costs depend on the level of participation by the&malarial
Contract RFP 19-175 Parking Management Services Page 75 of 77
EXHIBIT H
COST PROPOSAL
Contract RFP 19-175 Parking Management Services Page 76 of 77
RFP 19-175
Parking Management Services
Cast Proposal
CONTRACT YEAR FEE
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OPTIONAL YEAR FEE
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Name;
Company: PA/kingS 11
Address:" hestnut mteet %tint 2000
City/State: 1htoi, st Zip Code;
Telephone: 12J '6 Far, 123 = 2N
Email: himeturi tcpubik-pariong
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Pagt 17,2A Contract RFP RFP 19-175 Parking Management Services Page 77 of 77