HomeMy WebLinkAbout2021-07-14 Meeting Minutes Public Safety Committee Meeting Commission Chamber - 7/14/2021
ATTENDANCE:
Present: Hons. Hardie Davis, Mayor; Clarke, Chairman; D. Williams, Vice Chairman;
B. Williams, member. Absent: Hon. Garrett, member.
PUBLIC SAFETY
1. Motion to approve Augusta-Richmond County FY22 Capacity Agreement for
State Inmates being housed at the Richmond County Correctional Institution.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Dennis Williams
Commissioner
Bobby Williams Passes
2. Motion to approve the minutes of the Public Safety Committee held on June 8,
2021.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Dennis Williams
Commissioner
Bobby Williams Passes
3. Motion to authorize award of RFP #21-126, Online Training & Records
Management System, of Augusta, Georgia Fire Department to Target
Solutions subject to final contract negotiations; also authorize the Mayor to
execute the final negotiated contract.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Dennis Williams
Commissioner
Bobby Williams Passes
4. Motion to approve erecting signage surrounding the Paine College Campus
referring to the area as Historic Paine College District. (Requested by
Commissioner Jordan Johnson)
Item
Action:
Approved
Motions
Motion
Type Motion Text Made
By
Seconded
By
Motion
Result
Unanimous consent is given to
add this item to the agenda.
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to approve with
the signs to be placed at
15th Street and Central
Avenue, Druid Park
Avenue at Central
Avenue and Druid Park
Avenue at Laney
Walker Blvd.
Motion Passes 3-0.
Commissioner
Dennis
Williams
Commissioner
Bobby
Williams
Passes
5. Motion to approve the FY2020 Information Technology Annual Report and
2019 - 2021 IT Strategic Plan Update. (Requested by the Administrator)
Item
Action:
Approved
Motions
Motion
Type Motion Text Made
By
Seconded
By
Motion
Result
Unanimous consent is given to
add this item to the agenda.
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Dennis Williams
Commissioner
Bobby Williams Passes
www.augustaga.gov
Public Safety Committee Meeting
7/14/2021 1:15 PM
Attendance 7/14/21
Department:
Presenter:
Caption:
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
1 FY22_CountyCap
INTERGOVERNMENTAL AGREEMENT
BY AND BETWEEN
GEORGIA DEPARTMENT OF CORRECTIONS
AND
AUGUSTA GEORGIA
COUNTY CAPACITY
THIS AGREEMENT is entered into the 1st day of July, 2021, by and between the
GEORGIA DEPARTMENT OF CORRECTIONS, an agency of the State of Georgia
(“Department”), and AUGUSTA GEORGIA, a political subdivision of the State of Georgia
(“County”), acting by and through its Board of County Commissioners, referred to
individually as “Party” or together as “Parties.”
WHEREAS, Department desires to contract with County for appropriate care and
custody of certain offenders for which Department is responsible, (“State Offenders”); and
County desires to provide appropriate care and custody of State Offenders at a
correctional institution operated by County (“Services”).
NOW, THEREFORE, in consideration of these premises and the mutual promises
and agreements hereinafter set forth, the parties hereby agree as follows:
1. Care and Custody. County agrees to provide complete care and custody of up to 230
State Offenders daily, for the Term of this Agreement and in accordance with all applicable
state and federal laws, rules, and regulations. Without limiting the generality of the
foregoing, County specifically agrees that no State Offender labor shall benefit private
persons or corporations.
2. Recording Offender Movement in SCRIBE. County agrees to record any and all
movement of State Offenders transferred in and out of the County facility by entering the
movement in Department’s SCRIBE system on the same day the movement occurs.
Movements that are not entered in SCRIBE on the day the movement occurs will not show
as an adjustment and result in an inaccurate daily count. County is solely responsible for
implementing procedures to ensure that SCRIBE entries are made accurately and in a
timely manner. County is responsible for verifying the State Offender count and all
movements in and out of the County facility in SCRIBE on a daily basis to ensure that the
count is accurate. County understands that the count reflected in SCRIBE is the official
count for purposes of calculating payment under this Agreement. Late documentation, lack
of documentation, or inaccurate documentation may result in delayed payment or non-
payment under this Agreement. County agrees to grant Department access to County’s
records, documentation procedure, and personnel for purposes of auditing SCRIBE entries
and verifying State Offender count at any time upon Department’s request.
2 FY22_CountyCap
3. Notification of Medical Treatment. County shall notify Department of any State
Offender that the County transfers to a hospital for treatment that will require an overnight
stay or for whom treatment is likely to cost in excess of One Thousand Dollars ($1,000.00).
Said notification shall be provided via telephone contact within Twenty-Four (24) hours of
offender being admitted for treatment on an outpatient or inpatient basis. County shall
notify Department pursuant to this paragraph by calling the Department’s “On Call
Utilization Management Nurse” at 404-863-3079 at any time of day or night.
4. Employee or Offender Misconduct. The County agrees that it will notify the
Department within ten (10) business days after terminating an employee of the County
correctional institution for misconduct or of the resignation of any employee in connection
with an allegation or investigation of misconduct. The County further agrees that it will
notify the Department within ten (10) business days if it, one of its employees, or any other
law enforcement officer secures a criminal warrant for the arrest or otherwise pursues the
prosecution of an offender being housed at the County CI for criminal conduct allegedly
committed at the County CI. County agrees that it will not hire any employee terminated by
Department for misconduct or who resigns from Department in connection with an
allegation or investigation of misconduct.
5. Compensation. Department agrees to pay County the sum of Twenty-Two Dollars
($22.00) per State Offender per day for the duration of this Agreement. County agrees that
upon receipt of documentation from the Department showing inmate dates and total
amount of payment, County shall validate the accuracy of the documentation in a manner
as prescribed by the Department and return the validation of the same to the Business
Management Unit within seven (7) business days of receiving the documentation.
Department shall endeavor to pay County for Services within Forty-Five (45) days of invoice
receipt in approved form. County acknowledges and agrees that the Commissioner of
Corrections shall have sole authority with respect to the transfer of State Offenders to and
from the County correctional institution and Department shall not incur charges for State
Offenders not under the care and custody of County. A State Offender is not under the care
and custody of County when a State Offender is not housed at the County facility including
when a State Offender is out to court or sent to a Department facility for medical or mental
health evaluation.
6. Term of Agreement. The term of this Agreement shall be from July 1, 2021 until
11:59 p.m. on June 30, 2022 (the “Term”). The Parties may, by mutual agreement in
writing, extend the Term for additional time periods.
7. Termination. Department may at any time and for any reason terminate this
Agreement by providing written notice in advance of such termination to County. In the
event of termination under this paragraph, Department shall pay County for Services
performed prior to the effective date of termination; provided, however, that payments
otherwise due County may be applied by Department against amounts due or claimed to be
due to Department. In the event that County fails to comply with the provisions of this
Agreement, Department may terminate this Agreement for cause and without notice. If
3 FY22_CountyCap
termination is for cause, payments may be withheld by Department on account of the
Services being deemed deficient and not remedied by County prior to the effective date of
termination. County shall be liable to Department for any additional cost incurred by
Department as a result of deficiencies in the Services to be provided hereunder.
8. Prison Rape Elimination Act. County agrees that it will adopt and comply with 28
C.F.R. 115, entitled the Prison Rape Elimination Act (“PREA”). As required in 28 C.F.R.
155.12, County further agrees to cooperate with Department in any audit, inspection, or
investigation by Department or other entity relating to County’s compliance with PREA.
Department shall monitor the County’s compliance with PREA and shall have the right to
inspect any documents or records relating to such audit, inspection or investigation, and
County will provide such documents or records at Department’s request. County
acknowledges that any violation of PREA is a material breach of this Agreement, is cause for
termination of this Agreement and may lead to administrative and criminal sanctions. The
County shall acknowledge in writing that the Department has advised the County of these
matters.
9. Sexual Harassment Prevention. The State of Georgia promotes respect and dignity
and does not tolerate sexual harassment in the workplace. The State is committed to
providing a workplace and environment free from sexual harassment for its employees and
for all persons who interact with state government. All State of Georgia employees are
expected and required to interact with all persons including other employees, Governmental
Entity’s, and customers in a professional manner that contributes to a respectful work
environment free from sexual harassment. Furthermore, the State of Georgia maintains an
expectation that its Governmental Entity’s and their employees and sub-contractors will
interact with entities of the State of Georgia, their customers, and other Governmental
Entities of the State in a professional manner that contributes to a respectful work
environment free from sexual harassment.
Pursuant to the State of Georgia’s Statewide Sexual Harassment Prevention Policy (the
“Policy”), all Governmental Entities who are regularly on State premises or who regularly
interact with State personnel must complete sexual harassment prevention training on an
annual basis.
A Governmental Entity, including its employees and sub-contractors, who have violated the
Policy, including but not limited to engaging in sexual harassment and/or retaliation may be
subject to appropriate corrective action. Such action may include, but is not limited to,
notification to the employer, removal from State premises, restricted access to State premises
and/or personnel, termination of contract, and/or other corrective action(s) deemed necessary
by the State.
4 FY22_CountyCap
(i) If Governmental Entity is an individual who is regularly on State premises or
who will regularly interact with State personnel, Governmental Entity
certifies that:
(a) Governmental Entity has received, reviewed, and agreed to comply
with the State of Georgia’s Statewide Sexual Harassment Prevention
Policy located at http://doas.ga.gov/human-resources-
administration/board-rules-policy-and-compliance/jointly-issued-
statewide-policies/sexual-harassment-prevention-policy;
(b) Governmental Entity has completed sexual harassment prevention
training in the last year; or will complete the Georgia Department of
Administrative Services’ sexual harassment prevention training located
at http://doas.ga.gov/human-resources-administration/sexual-
harassment-prevention/hr-professionals/employee-training (scroll down
to section for entities without a LMS section) or this direct link
https://www.youtube.com/embed/NjVt0DDnc2s?rel=0 prior to
accessing State premises and prior to interacting with State employees;
and on an annual basis thereafter; and,
(c) Upon request by the State, Governmental Entity will provide
documentation substantiating the completion of sexual harassment
training.
(ii) If Governmental Entity has employees and sub-contractors that are regularly
on State premises or who will regularly interact with State personnel,
Governmental Entity certifies that:
(a) Governmental Entity will ensure that such employees and sub-
contractors have received, reviewed, and agreed to comply with the
State of Georgia’s Statewide Sexual Harassment Prevention Policy
located at http://doas.ga.gov/human-resources-administration/board-
rules-policy-and-compliance/jointly-issued-statewide-policies/sexual-
harassment-prevention-policy;
(b) Governmental Entity has provided sexual harassment prevention
training in the last year to such employees and sub-contractors and will
continue to do so on an annual basis; or Governmental Entity will ensure
that such employees and sub-contractors complete the Georgia
Department of Administrative Services’ sexual harassment prevention
5 FY22_CountyCap
training located at http://doas.ga.gov/human-resources-
administration/sexual-harassment-prevention/hr-
professionals/employee-training (scroll down to section for entities
without a LMS section) or this direct link
https://www.youtube.com/embed/NjVt0DDnc2s?rel=0 prior to
accessing State premises and prior to interacting with State employees;
and on an annual basis thereafter; and
(c) Upon request of the State, Governmental Entity will provide
documentation substantiating such employees and sub-contractor’s
acknowledgment of the State of Georgia’s Statewide Sexual Harassment
Prevention Policy and annual completion of sexual harassment prevention
training.
10. Notices. Any notice under this Agreement, other than those referenced in Paragraph
3, “Notification of Medical Treatment,” shall be deemed duly given if delivered by hand
(against receipt) or if sent by registered or certified mail, return receipt requested, to a Party
hereto at the address set forth below or to such other address as the Parties may designate
by notice from time to time in accordance with this Agreement.
If to the County: Augusta Georgia
Administrator, Board of Commissioners
535 Telfair Street, Suite 910
Augusta, GA 30901
With a copy to: Richmond County Prison
Warden, Evan Joseph
2314 Tobacco Road
Augusta, GA 30906
If to the Department: Jennifer Ammons
General Counsel
Georgia Department of Corrections
State Office South, Gibson Hall, 3rd Floor
P.O. Box 1529
Forsyth, Georgia 31029
With a copy to: Robert Toole
Facilities Director
Georgia Department of Corrections
State Office South, Gibson Hall, 1st Floor
P.O. Box 1529
Forsyth, Georgia 31029
6 FY22_CountyCap
11. Reimbursement of Medical Costs.
a. Department agrees to reimburse County for certain costs of medical services
required for medical conditions which: (1) pose an immediate threat to life or
limb, and (2) occur under circumstances in which the State Offender cannot
reasonably be placed in a state institution for the receipt of this care
(“Emergency Medical Services”). Department’s obligation to reimburse
County for the cost of any medical services, to include Emergency Medical
Services, arises only when the cost per State Offender per incident exceeds
One Thousand Dollars ($1,000.00), and Department shall only be liable for
the amount in excess of One Thousand Dollars ($1,000.00), subject to the
limitations of this paragraph and other applicable laws and regulations.
b. County agrees to invoice Department monthly for the actual cost of
Emergency Medical Services paid by County. If there existed any rate
agreement between County and the hospital or hospital authority at the time
Emergency Medical Services were rendered, the invoice must reflect such
rate. All invoices from County must include an invoice or receipt from the
hospital that clearly shows the actual cost of Emergency Medical Services
paid by County.
c. Department is not liable to County for any late fees or charges imposed by the
hospital, hospital authority (collectively, “Late Fees”), or other service
provider, for late or nonpayment by the County. County agrees to exclude
Late Fees from its invoices to Department.
d. If Department reasonably determines that there is a difference between the
actual cost incurred by County and the invoice sent to Department,
Department may assess an administrative fee of one-half (1/2) of the
difference to cover the administrative costs incurred by the Department.
Department shall send County written notice of any administrative fees, and
County shall have Thirty (30) days to make payment or to dispute the fee in
writing. If County does not make payment of undisputed administrative fees
by the due date, Department is entitled to a setoff of the same amount against
future payments owing to County.
e. Pursuant to O.C.G.A. § 42-5-2(c), Department shall reimburse County no
more than the applicable Georgia Medicaid Rate for Emergency Medical
Services provided to a State Offender by a hospital, hospital authority, or
other service provider. Department shall not be liable to County for any
amount paid by County to a hospital, hospital authority, or other service
provider, in excess of the Medicaid Rate for emergency services provided to a
State Offender.
7 FY22_CountyCap
12. Entire Agreement. This Agreement constitutes the entire agreement and
understanding between the parties hereto and replaces, cancels and supersedes any
prior agreements and understandings relating to the subject matter hereof, and all prior
representations, agreements, understandings and undertakings between the parties
hereto with respect to the subject matter hereof are merged herein.
13. Sole Benefit. Department and County enter into this Agreement for their sole
benefit. Department and County do not intend to give any rights pursuant to this
Agreement to any other parties.
14. Choice of Law and Venue. The Contract shall be governed in all respects by the laws of
the State of Georgia. Any lawsuit or other action brought against the Department and the
State based upon or arising from this Agreement shall be brought in the Superior Court of
Fulton County, Georgia.
15. Amendment. The Parties recognize and agree that it may be necessary or convenient
for the Parties to amend this Agreement and the Parties agree to cooperate fully in
connection with such amendments if and as necessary. However, no change,
modification or amendment to this Agreement shall be effective unless the same is
reduced to writing and signed by the Parties.
16. Counterparts. This Agreement may be executed in multiple counterparts, each of
which shall be an original but all of which shall constitute one agreement. No Party
shall be bound by this Agreement until all Parties have executed it.
IN WITNESS WHEREOF, the parties have caused the authorized representatives of
each to execute this Agreement on the day and year first above written.
GEORGIA DEPARTMENT OF COUNTY:
CORRECTIONS:
By: _______________________ By: _______________________
Jennifer Ammons
General Counsel Print Name: _________________
Date: _____________________
Title:______________________
Date: ______________________
FACILITY WARDEN/SUPERINTENDENT
By: _______________________
8 FY22_CountyCap
Print Name: _________________
Date: ______________________
Public Safety Committee Meeting
7/14/2021 1:15 PM
Augusta-Richmond County FY22 Capacity Agreement
Department:Richmond County Correctional Institution
Presenter:Evan Joseph
Caption:Motion to approve Augusta-Richmond County FY22 Capacity
Agreement for State Inmates being housed at the Richmond
County Correctional Institution.
Background:Augusta-Richmond County contracts with the Georgia
Department of Corrections to house Two Hundred Thirty (230)
non-violent inmates. The inmates perform skilled/ non-skilled
labor in various city departments.
Analysis:The Georgia Department of Corrections pays the City of
Augusta a per diem of Twenty Two ($22.00) dollars per day per
inmate. The inmates supplement the City of Augusta's workforce
by performing skilled/ non-skilled labor.
Financial Impact:The revenues receive from the state of Georgia is approximately
(45%) of the department's annual budget.
Alternatives:
Recommendation:
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
Finance.
Law.
Administrator.
Clerk of Commission
Public Safety Committee Meeting Commission Chamber - 61812021
ATTENDANCE:
Present: Hons. Clarke, Chairman; D. Williams, Vice Chairman; B.
Williams and Garreff, members.
Absent: Hon. Hardie Davis, Jr., Mayor.
PUBLIC SAFETY
1. Motion to approve FY22 Criminal Justice Coordinating Council Grant for ltem
State Court Accountability Court DUI and Veterans Court Programs. Action:
Approved
Made Seconded Motion
By By Result
It was the consensus of the
committee that this item be
approved without objection.
2. Motion to approve the minutes of the Public Safety Committee held on May Item25,2021. Action:
Approved
Motions
f#:"' Motion rext
Motions
f#:" Motion rext Made Seconded Motion
By By Result
It was the consensus of the
committee that this item be
approved without objection.
3. Presentation/request for support from Solicitor General Omeeka Loggins and
State Senator Harold Jones relative to State Court's Records Restriction
Summit Initiative.
Item
Action:
Approved
Motions
Motion
Type
Motion to approve
funding for this
initiative in an amount
^ not to exceed $10,000ADDroVeand letters of support
from the other
participating partners.
Motion Passes 4-0.
Made By Seconded ByMotion Text Motion
Result
4. Visible Address Numbers: Discuss non-enforcement of ordinance. Item
(Requested by Commissioner John Clarke) Action:
Approved
Commissioner CommissionerBrandon Dennis Passes
Garrett Williams
Made Seconded Motion
By By Result
Motions
ryJ:'" Motion rext
It was the consensus of the
committee that this item be received
as information without objection.
www.auqustaqa.qov
Public Safety Committee Meeting
7/14/2021 1:15 PM
Minutes
Department:
Presenter:
Caption:Motion to approve the minutes of the Public Safety Committee
held on June 8, 2021.
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
Request for Proposal
Request for Proposals will be received at this office until Wednesday, January 20, 2021 @ 11:00 a.m.
opening will be via ZOOM for furnishing: Meeting ID: 942 0968 8657 Password: 566022
RFP Item #21-126 Online Training & Records Management System for the Augusta Fire
Department
RFPs will be received by: The Augusta Commission hereinafter referred to as the OWNER at the offices of:
Geri A. Sams, Director
Augusta Procurement Department
535 Telfair Street - Room 605
Augusta, Georgia 30901
RFP documents may be viewed on the Augusta Georgia web site under the Procurement Department
ARCbid. RFP documents may be obtained at the office of the Augusta, GA Procurement Department, 535
Telfair Street – Room 605, Augusta, GA 30901, (706) 821-2422.
A Pre Proposal Conference will be held on Tuesday, January 5, 2021 @ 10:00 a.m. Via ZOOM
Meeting ID: Meeting ID: 967 5832 7227 Passcode: 825319
All questions must be submitted in writing by fax to 706 821-2811 or by email to
procbidandcontract@augustaga.gov to the office of the Procurement Department by Wednesday,
January 6, 2021 @ 5:00 P.M. No RFP will be accepted by fax, all must be received by mail or hand
delivered.
No RFP may be withdrawn for a period of 90 days after bids have been opened, pending the execution of
contract with the successful bidder(s).
Request for proposals (RFP) and specifications. An RFP shall be issued by the Procurement Office and shall
include specifications prepared in accordance with Article 4 (Product Specifications), and all contractual
terms and conditions, applicable to the procurement. All specific requirements contained in the request for
proposal including, but not limited to, the number of copies needed, the timing of the submission, the
required financial data, and any other requirements designated by the Procurement Department are
considered material conditions of the bid which are not waivable or modifiable by the Procurement Director.
All requests to waive or modify any such material condition shall be submitted through the Procurement
Director to the appropriate committee of the Augusta, Georgia Commission for approval by the Augusta,
Georgia Commission. Please mark RFP number on the outside of the envelope.
Proponents are cautioned that acquisition of RFP documents through any source other than the office of the
Procurement Department is not advisable. Acquisition of RFP documents from unauthorized sources places
the proponent at the risk of receiving incomplete or inaccurate information upon which to base his
qualifications.
Correspondence must be submitted via mail, fax or email as follows:
Augusta Procurement Department
Attn: Geri A. Sams, Director of Procurement
535 Telfair Street, Room 605
Augusta, GA 30901
Fax: 706-821-2811 or Email: procbidandcontract@augustaga.gov
No RFP will be accepted by fax, all must be received by mail or hand delivered.
GERI A. SAMS, Procurement Director
Publish:
Augusta Chronicle December 10, 17, 24, 31, 2020
Metro Courier December 10, 2020
Revised: 2/17/2016
OFFICIAL
Vendors Attachment
"B"
E-Verify SAVE Form Original 7 Copies Fee
Proposal
Vector Solutions
Target Solutions Learning LLC
4890 W. Kennedy Blvd
Suite 300
Tampa, FL 33609
Yes 32855 Yes Yes Yes Yes
The Angelo Group
604 Government Center Way
Unit #4
Evans, GA 30809
Yes 500281 Yes Yes Yes Yes
RFP Item #21-126
Online Training & Records Management System
for Augusta, GA - Augusta Fire Department
RFP Date: Wednesday January 20, 2021 @ 11:00 a.m. via ZOOM
Total Number Specifications Mailed Out: 16
Total Number Specifications Download (Demandstar): 51
Total Number Vendors Notified (Demandstar): 1
Georgia Procuement Registry: 1603
Total Packages Submitted: 2
Total Noncompliant: 0
Page 1 of 1
Vector Solutions
Target Solutions Learning LLC
4890 W. Kennedy Blvd
Suite 300
Tampa, FL 33609
The Angelo Group
604 Government Center Way
Unit #4
Evans, GA 30809
Vector Solutions
Target Solutions Learning LLC
4890 W. Kennedy Blvd
Suite 300
Tampa, FL 33609
The Angelo Group
604 Government Center Way
Unit #4
Evans, GA 30809
Evaluation Criteria Ranking Points
1. Completeness of Response
• Package submitted by the deadline
• Package is complete (includes requested information as
required per this solicitation)
• Attachment B is complete, signed and notarized
N/A Pass/Fail PASS PASS PASS PASS
2. Qualifications & Experience (0-5)20 4.5 1.0 90.0 20.0
3. Organization & Approach (0-5)15 4.5 1.0 67.5 15.0
4. Scope of Services
• Ability to provide 24/7 Customer Service
• Ability to satisfy Program Features required by the Augusta Fire
Department
• User-Friendliness and Training for end users and site
administrators on entire software package.
• Ability to integrate locally developed content into (power point
presentations, videos, etc.) into program.
(0-5)20 4.5 1.5 90.0 30.0
5. Financial Stability (0-5)5 4.5 4.5 22.5 22.5
6. References (0-5)5 4.5 1.0 22.5 5.0
Within Richmond County 5 10 0.0 0.0
Within CSRA 5 6 5.0 0.0 30.0
Within Georgia 5 4 0.0 0.0
Within SE United States (includes AL, TN, NC, SC, FL) 5 2 5.0 10.0 0.0
· All Others 5 1 0.0 0.0
27.5 14.0 302.5 122.5
8. Presentation by Team (0-5)10 0 0
9. Q&A Response to Panel Questions (0-5)5 0 0
Lowest Fees 5 10 10 100 0
Second 5 6 0 0
Third 5 4 0 0
Forth 5 2 0 0
Fifth 5 1 0 0
Total Phase 2 - (Total Maximum Ranking 15 -
Maximum Weighted Total Possible 125) 10 0 100 0
37.5 14 402.5 122.5
RFP Item #21-126
Online Training & Records Management System
for Augusta, GA - Augusta Fire Department
Evaluation Committee Meeting: Monday, February 8, 2021 @ 10:00 a.m. via ZOOM
Total (Total Possible Score 500) Total (May not Receive Less Than a 3 Ranking in Any Category to be
Vendors
Phase 1 Total - (Total Maximum Ranking 30 -
Maximum Weighted Total Possible 375)
Phase 1 Ranking of 0-5 (Enter a number value between
Scale 0 (Low) to 5 (High)
7. Proximity to Area (only choose 1 line according to location of the company - enter the ranking value for the one line only)
Weighted Scores
Procurement DepartmentRepresentative:______Nancy Williams___________________________________
Procurement Department Completion Date: _____2/8/21___________________
Phase 2 (Option - Numbers 8-9) (Vendors May Not Receive Less Than a 3 Ranking in Any Category to be Considered for Award)
Internal Use Only
Total Cumulative Score
(Maximum point is 500)
Evaluator: __________Cumulative __________________ Date: __2/8/21
10. Cost/Fee Proposal Consideration (only choose 1 line according to dollar value of the proposal in relation to all fee
proposals - enter the point value for the one line only)
1
FYI: Process Regarding Request for Proposals
Sec. 1-10-51. Request for proposals.
Request for proposals shall be handled in the same manner as the bid process as
described above for solicitation and awarding of contracts for goods or services with
the following exceptions:
(a) Only the names of the vendors making offers shall be disclosed at the proposal
opening.
(b) Content of the proposals submitted by competing persons shall not be
disclosed during the process of the negotiations.
(c) Proposals shall be open for public inspection only after the award is made.
(d) Proprietary or confidential information, marked as such in each proposal, shall
not be disclosed without the written consent of the offeror.
(e) Discussions may be conducted with responsible persons submitting a proposal
determined to have a reasonable chance of being selected for the award. These
discussions may be held for the purpose of clarification to assure a full
understanding of the solicitation requirement and responsiveness thereto.
(f) Revisions may be permitted after submissions and prior to award for the
purpose of obtaining the best and final offers.
(g) In conducting discussions with the persons submitting the proposals, there
shall be no disclosure of any information derived from the other persons
submitting proposals.
Sec. 1-10-52. Sealed proposals.
(a) Conditions for use. In accordance with O.C.G.A. § 36-91-21(c)(1)(C), the
competitive sealed proposals method may be utilized when it is determined in
writing to be the most advantageous to Augusta, Georgia, taking into
consideration the evaluation factors set forth in the request for proposals. The
evaluation factors in the request for proposals shall be the basis on which the
award decision is made when the sealed proposal method is used. Augusta,
Georgia is not restricted from using alternative procurement methods for
2
obtaining the best value on any procurement, such as Construction
Management at Risk, Design/Build, etc.
(b) Request for proposals. Competitive sealed proposals shall be solicited through
a request for proposals (RFP).
(c) Public notice. Adequate public notice of the request for proposals shall be
given in the same manner as provided in section 1-10- 50(c)(Public Notice
and Bidder's List); provided the normal period of time between notice and
receipt of proposals minimally shall be fifteen (15) calendar days.
(d) Pre-proposal conference. A pre-proposal conference may be scheduled at
least five (5) days prior to the date set for receipt of proposals, and notice shall
be handled in a manner similar to section 1-10-50(c)-Public Notice and
Bidder's List. No information provided at such pre-proposal conference shall
be binding upon Augusta, Georgia unless provided in writing to all offerors.
(e) Receipt of proposals. Proposals will be received at the time and place
designated in the request for proposals, complete with bidder qualification and
technical information. No late proposals shall be accepted. Price information
shall be separated from the proposal in a sealed envelope and opened only
after the proposals have been reviewed and ranked.
The names of the offerors will be identified at the proposal acceptance;
however, no proposal will be handled so as to permit disclosure of the detailed
contents of the response until after award of contract. A record of all responses
shall be prepared and maintained for the files and audit purposes.
(f) Public inspection. The responses will be open for public inspection only after
contract award. Proprietary or confidential information marked as such in
each proposal will not be disclosed without written consent of the offeror.
(g) Evaluation and selection. The request for proposals shall state the relative
importance of price and other evaluation factors that will be used in the
context of proposal evaluation and contract award. (Pricing proposals will not
be opened until the proposals have been reviewed and ranked). Such
evaluation factors may include, but not be limited to:
(1) The ability, capacity, and skill of the offeror to perform the contract or
3
provide the services required;
(2) The capability of the offeror to perform the contract or provide the
service promptly or within the time specified, without delay or
interference;
(3) The character, integrity, reputation, judgment, experience, and
efficiency of the offeror;
(4) The quality of performance on previous contracts;
(5) The previous and existing compliance by the offeror with laws and
ordinances relating to the contract or services;
(6) The sufficiency of the financial resources of the offeror relating to his
ability to perform the contract;
(7) The quality, availability, and adaptability of the supplies or services to
the particular use required; and
(8) Price.
(h) Selection committee. A selection committee, minimally consisting of
representatives of the procurement office, the using agency, and the
Administrator's office or his designee shall convene for the purpose of
evaluating the proposals.
(i) Preliminary negotiations. Discussions with the offerors and technical
revisions to the proposals may occur. Discussions may be conducted with the
responsible offerors who submit proposals for the purpose of clarification and
to assure full understanding of, and conformance to, the solicitation
requirements. Offerors shall be accorded fair and equal treatment with respect
to any opportunity for discussions and revision of proposals and such
revisions may be permitted after submission and prior to award for the purpose
of obtaining best and final offers. In conducting discussions, there shall be no
disclosure of information derived from proposals submitted by competing
offerors.
(j) From the date proposals are received by the Procurement Director through the
date of contract award, no offeror shall make any substitutions, deletions,
4
additions or other changes in the configuration or structure of the offeror’s
teams or members of the offeror’s team.
(k) Final negotiations and letting the contract. The Committee shall rank the
technical proposals, open and consider the pricing proposals submitted by
each offeror. Award shall be made or recommended for award through the
Augusta, Georgia Administrator, to the most responsible and responsive
offeror whose proposal is determined to be the most advantageous to Augusta,
Georgia, taking into consideration price and the evaluation factors set forth in
the request for proposals. No other factors or criteria shall be used in the
evaluation. The contract file shall contain a written report of the basis on
which the award is made/recommended. The contract shall be awarded or let
in accordance with the procedures set forth in this Section and the other
applicable sections of this chapter.
Public Safety Committee Meeting
7/14/2021 1:15 PM
Vendor Award RFP Item #21-126 Online Training & Records Management System
Department:Fire
Presenter:
Caption:Motion to authorize award of RFP #21-126, Online Training &
Records Management System, of Augusta, Georgia Fire
Department to Target Solutions subject to final contract
negotiations; also authorize the Mayor to execute the final
negotiated contract.
Background:This system will be used for the purpose of scheduling,
managing, and documenting all training recertification hours and
licensure in the areas of firefighting, EMS, EMA, Emergency
Vehicle Operations, Human Resources, and NFPA/OSHA
Compliance. In addition, the online platform will allow
department members to assign, monitor, and document all
critical activities to ensure that state/federal laws and
departmental policies pertaining to training hours and
certifications are being followed.
Analysis:After careful review and scoring of the proposals submitted to
the Procurement Department in response to RFP Item #21-126
Online Training & Records Management System, Target
Solutions is the current vendor providing this service and was
the only vendor that met all the criteria outlined in the
specification.
Financial Impact:Funding for this contract is allocated in the Fire Department's
operational budget 274034110-5237111. 1st yr $36,748, 2nd
year $36,748, 3% annual increase for the three 1 year options.
Alternatives:None at this time
Recommendation:To approve the motion to authorize award of RFP #21.126
Online Training & Records Management System of Augusta,
Georgia Fire Department to Target Solutions subject to final
contract negotiations, and to authorize the Mayor to execute the
final negotiated contract.
Funds are
Available in the
Following
Accounts:
274034110-5237111
REVIEWED AND APPROVED BY:
Finance.
Procurement.
Law.
Administrator.
Clerk of Commission
Public Safety Committee Meeting
7/14/2021 1:15 PM
Signage for Paine College
Department:
Presenter:
Caption:Motion to approve erecting signage surrounding the Paine
College Campus referring to the area as Historic Paine College
District. (Requested by Commissioner Jordan Johnson)
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
Augusta, Georgia
lnformation Technology Department
ANNUAL REPORT 2O2O
TAMEKA ALLEN
Chief lnformation Offi cer
ODIE DONALD, II
Administrator
Information Technology Department - Annual Report 2020
Dear Honorable Mayor and Members
of the Augusta Commission,
I am thankful for the opportunity to
present to you the zozo Information
Technology Department Annual
Report and Strategic Plan
Update. Under the leadership of Chief
Information Officer Tameka Allen, the
Information Technolory Department
has provided best in class services to
all departments of Augusta Richmond
County and our partners. This report
highlights those accomplishments as
well as a pertinent update on the
implementation of the 2org - 2o2t
Strategic Plan.
Despite the many challenges brought on by COVIDIg, the department has
continued to demonstrate why their customer service levels and technical
capabilities serve as industry standards. As staffworks to collectively
implement the vision of our Mayor and Commission, it is my belief that the
goals identified in the IT Strategic Plan strongly align with the overall
direction of government and I am confident that the evolution of the
department will sustain Augusta as an industry recognized technology
leader. I am continuously thankful to you as committed leaders to the
overall advancement of Augusta and present this report for your
consideration.
In Service to Augusta,
Odie Donald II
County Administrator
lnformation Technology Department - Annual Report 2020
Honorable Mayor Hardie Davis Jr.
Honorable Augusta Commissioners
Mr. Odie Donald ll, Administrator
Department Heads and Elected Officials
Ms. Tameka Allen, CIO
May 20,2021
Subject: !nformation Technology 2020 Annual
Report & Strategic Plan Update
It is with great pleasure that I present to you the 2020
lnformation Technology Annual Report and an update on the
2019 - 2021 Strategic Plan.
The year 2020 presented some challenges with the presenceof COVID-19. However, lnformation Technology met the
challenge head on! We assisted our customer departments with setting up mobile devices for
telecommuting and using Zoom and other platforms to continue city operations. We also provided the
process to move Augusta Committee and Commission Meetings online so Augusta's public business could
continue.
The Ribbon Cutting Ceremony for the new Land Mobile Radio System (LMRS) was held on October 28,
2020 alone of our new tower sites. ln 2020, Augusta successfully completed the installation of radio towersand infrastructure, conducted fleet-mapping, and deployed replacement radios. We have now fully
converted over to the new Augusta-owned system. We are serving over 1,600 radios, including those for
seven externalagencies (plus 400 mutual aid radios).
lnformation Technology also focused on the security and infrastructure needs of the organization in 2020.
We implemented a new online Cyber Security Training and trained over 2,000 employees. Quarterlyphishing tests were performed with a 5.5% failure rate. We processed over g.7M emails and blocked 2.2M
spam emails.
We did not let the pandemic hinder needed upgrades to keep Augusta's systems running smoothly. We
replaced all wireless access points at remote sites throughout the county, replaced all infrastructure core
switches, and upgraded memory on blade servers to provide more memory resources in our virtual
environment. We also upgraded the servers that support our phone systems, software on 568 public safetymobile data terminals (MDTs), and a number of other databases and servers that support Augusta'i
applications.
We addressed the needs of Augusta's Geographical lnformation System (GlS) by maintaining over 150
GIS feature classes for the Augusta Enterprise Geodatabase. We added new feature classes to expand
and support asset management for many departments. We also leveraged our asset management systemas Augusta 311 launched a new mobile application and web portal for citizens.
lnformation Technology Department - Annual Report 2020
Update on the Information Technology Strategic Plan
The 2019-2021 lnformation Technology Strategic Plan was approved by the Augusta Commission in
February 2019. This plan includes strategic initiatives in ten critical areas: Software Consolidation &
Optimization, GlS, Public Safety, Security, Transparency, Mobility, lnfrastructure, Data lntegrity, Smart City,
and lT Staffing.
The Strategic Plan identifies 75 specific projects that support the strategic initiatives. This is the final year
of this strategic plan. Of the projects included, 59 projects have either been completed or will be complete
by the end of 202'1. The remaining projects are on hold at the request of the stakeholder or pending
available funding.
The lnformation Technology Department plans to meet with stakeholders to develop the next 2022 - 2024
lnformation Technology Strategic Plan. This process will be coordinated to align with the city's overallvision
and planning efforts.
Overall, the lnformation Technology Department is here to provide our customers with the best customer
service - which was demonstrated in our 2020 customer service survey results of 98% satisfaction! We are
proud of what we accomplished together in 2020, and we hope this Annual Report provides a useful
overview for you.
Professionally,M
Tameka Allen
Information Technology Department - Annual Report 2020
INFORMATION
TECHNOLOGY
2020 Annual Report
ln response to COVID-19, assisted departments with setting up mobile devices for telecommuting and
using Zoom and other platforms for virtual meetings.
Performed quarterly phishing tests with a
5.5% failure rate.
Emails handled on network:
Safe mail:9,713,991
Spam blocked'. 2,207,842
Malware blocked: 22,604
Continued to work with ESRI and internal
Network staff to identify and add
infrastructure that would support future
growth and expansion of GIS capabilities
online, including new ESRI HTTPS
requirements.
Continued to support and expand ArcGlS
Server Secured Layer for Augusta Maps.
Customers included EMA, Code
Enforcement, Utilities, Engineering,
Sheriff's Office, Fire Department, Tax
Commissioner, lnformation Technology
and Planning and Development.
Reported addressing/road issues to Google Maps for correction to improve navigation in Augusta.
Maintained over 150 GIS feature classes for the Augusta Enterprise Geodatabase, adding new feature
classes to support asset management for various departments.
Updated and maintained Augusta's GEOHub - Open Augusta page providing over 50 layers freely
available to Augusta's citizens.
Updated GIS Documentation including user guides for various applications.
Reviewed road projects and 358 Site and Development plans.
1|lL lmplrmrntrd nrw onllno tr.lnlng plrtforn lorIt;!., rcqulrod .mploy.. Gybrr Soourlty fralnlng.
- . t,0{6 rmploymr complrtrd thr tnlnlng ln 2020.
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lnformation Technology Department - Annual Report 2020
Maintained Authoritative Road Feature Dataset. lncorporated additional Road Book information, 42 new
features, 60 edits and validations by GIS Technicians, including range corrections, routing calculations, and
splifting at county line for accurate mileage counts.
Reviewed plans and assigned addressing forAugusta under the MRAD Project including reviewing 20 Site
Plans (Commercial/Multi-Family) and 16 Developments (Subdivisions). Work included 2,160 addressing
assignments and2,253 edits and
validation which included structure point
location, spelling corrections, and
collection of unit numbering.
Created and continued to maintain
various online forms with Laserfiche
Forms Management to support internal
business processes including GIS
Enterprise Use Agreement. Development
of newAddress request form.
Maintained Augusta's drone program.
Two staff members retained remote pilot
license.
Extensive work in configuration, design
and deployment of SeeClickFix
(MyAugusta 311) citywide.
Replaced all Cisco ASA 5505 firewalls to
Meraki Security Appliances for all remote
VPN sites.
lnstalled new Storage Hardware from Dell
EMC Unisphere (Unity 380) for 500
Terabytes.
Upgraded Dell EMC Compellent
hardware for Tyler Technology to HPE Simplivity HCI equipment for more resources.
Replaced Core switches and alldistribution switches with Cisco Nexus and Cisco 9000 series.
Upgraded memory on 6 HPE BL460 Blade servers to provide more memory resources in our virtual
environment.
Created 476 new users in Active Directory.
Upgraded AD Connect to remove the Active Directory Federation Servers.
Upgraded Core Switch network
connection from 10 Gig to 40 Gig.
Drafted revisions to Augusta Addressing
and Road Ordinance.
Upgraded the ISE servers to the current
version which performs VPN
authentications.
Processed security requests for
terminations.
Upgraded UCS servers for Call Manager
and Unity.Complrtrd mrJor upgrrdc of corc n.tworklnfnrtruoturo to tnruro aocurlty and lt.blllty.
Rrplrarcl wlr.l.$ loorll polntr .t Auguftr trcUltlr..
' All Olroo rylnlmr .cc.r polntr to lrrall rtthr Judlohl Crntor. Iunlclpal Bulldlng, PubllcOrlrndrr Oflloc, and lnformrtlon Tcchnology,. All Olros wlrolml aoqctt polntr to f,tnll .trll r.motr rli.t throughout thr oounty,
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lnformation Technology Department - Annual Report 2020
Began development of replacement for current equipment and software quoting and ordering software system.
lmplemented and incorporated new version of ApplicationXtender document management system.
Managed ordering and provided ongoing support for allVerizon cellular devices.
Managed citywide billing for telecommunications and radio airtime.
lnternal lnformation Technology orders processed - 41.
CIVIL AND MAGISTRATE COURT
. lmplemented a public site for searching Marshal's Entry of Service.
. Provided ongoing support for all major applications and processes as necessary.
. Provided ongoing support for the lnitial Appearance System.
. 54 tickets resolved for Court.
o 27 tickets resolved for Warrants.
CLERK OF CIVIL AND MAGISTRATE COURT
o Provided ongoing support for the ICON Case Management System.
. Updated Auto Attendant.
CORONER'S OFFICE
o Provided ongoing support for all major applications and processes as necessary.
o Provided ongoing support for the Coroner's Case Management System.
. 33 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 1.
DISTRICT ATTORNEY
o Provided ongoing support for the Tracker Case Management System.
. Provided ongoing support for all major applications and processes as necessary.. Began development of a brand new, web-based application for the DAVA office.
. Created a Laserfiche application to automate a manual process.o 145 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 2.
lnformation Technology Department - Annual Report 2020
E911 DISPATCH
. Provided ongoing support for the call
taker protocol system, ProQA Fire
EMD. This protocol system
standardizes dispatch questions and
responses ensuring that all fire
emergency response calls comply with
IAED Protocols.
. Provided ongoing support for the New
World Computer Aided Dispatch
System.
. Began the process of replacing and
upgrading the New World Computer
Aided Dispatch System.
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E01t rupport rtrff, lnolud|ng eontanu.drnrlpla ol 0l I rddr.fa ovrrrldor.. Contlnuod rmponrlblllty tor 0'l't tBAG Updrtor.
Provided support for New World
integration with GIS data and
performed monthly data syncs.
Assisted with readying an offsite
backup location to be used by E911 to
be used in Emergency situations.
MAC - Cabling and installation of
audio-visual equipment in four
locations for the renovated 911 center.
MAC - lnstallation of Apple services for
new training room.
Continued feature class validation and
mapping support to tailor data and
dispatch map to user and software
requirements.
c 243 tickets resolved.
. Provided ongoing support for technology purchases. Orders processed - 16.
EMERGENCY MANAGEM ENT AGENCY
o Continued support of Emergency Management Crisis Track Software by providing GIS data updates.
o Provided support for FEMA Community Rating System rating renewal with the lSO.
. Provided ongoing support for all major applications and processes as necessary.
o MAC - Relocation of Emergency Operations Center from 911 to Utilities.
o 6 tickets resolved.
FIRE DEPARTMENT
o Provided ongoing support for the New World Mobile System.
. Provided ongoing support for the New World CAD lnterface to the Fire Records Management System.r Continued addressing coordination with the Fire Department in the review process for all new
development in Augusta, MRAD training, and continued support for GIS related projects.
o Coordinated Fire Quadrants/Engine Area updates with EMA and Fire to make sure updates were
reflected in New World applications.
lgf;*:iifl
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'r r fgi
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Information Technology Department - Annual Report 2020
o Continued support to EMA Risk Assessment Project with critical facilities updates, flooding information,
and GIS data transfer to consultant.
lnstalled Cradlepoint alert system for
all stations.
Provided ongoing support of the Faster
application.
Assisted with the ongoing
implementation of the new Fire Station
Alerting System.
MAC - Relocation and installation of
desktop equipment for new Fire
Station 20.
r lnstalled new phone system for Station
20.
o MAC - Relocation and installation of
desktop equipment for new Fire Station 2.
lnstalled new network equipment for Fire Station 2 and Fire Station 20.
272 tickets resolved for Fire Administration.
Provided ongoing support for technology purchases. Orders processed - 5.
Upgraded 668 publlc aafety XDTs to Wlndowc t0
Dccommlrgloned 93 obsolets ilDTr
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FIRE DEPARTMENT- FIRE STATIONS
r Fire Station 1 - 21 tickets resolved.
r Fire Station 2 - 7 tickets resolved.
o Fire Station 3 - 8 tickets resolved.
. Fire Station 4 - 3 tickets resolved.
o Fire Station 5 - 1 tickets resolved.
. Fire Station 6 - 9 tickets resolved.
o Fire Station 7 - 6 tickets resolved.
r Fire Station 8 - 12 tickets resolved.
o Fire Station 9 - 7 tickets resolved.
o Fire Station 10 - 5 tickets resolved.
o Fire Station 11 - 3 tickets resolved.
. Fire Station 12 - 2 tickets resolved.
r Fire Station 13 - 2 tickets resolved.
o Fire Station 14 - 1 tickets resolved.
. Fire Station 15 - 2 tickets resolved.
. Fire Station 16 - 3 tickets resolved.
o Fire Station 17 - 2 tickets resolved.
o Fire Station 18 - 6 tickets resolved.
o Fire Station 19 - 2 tickets resolved.
JURY CLERK
o Provided ongoing support for all major applications and processes as necessary.
lmplemented technology to support remote jury selection processes.
Updated Auto Attendant.
3 tickets resolved.
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lnformation Technology Department - Annual Report 2020
JUVENILE COURT
o Provided ongoing support for all major
applications and processes as
necessary.
o 75 tickets resolved.
o Provided ongoing support for
technology purchases. Orders
processed - 5.
I.AW LIBRARY
r Provided ongoing support for all major
applications and processes as
necessary.
MARSHAL'S OFFICE
o Provided ongoing support for all major
applications and processes as
necessary.
. Provided ongoing support for
Marshal's Office Case Management
within Cityworks and applicable
workflows.
o Provided ongoing support for
Marshal's Office radios and mobile
data terminals.
. lmplemented a report for calculating
service-related statistics.
. Provided mapping support for Marshal
Zones and litter enforcement.
1f^!l|} lmplrmrntrd rnd rupportrd Vlrturl Court SyrtomfJtf durlng GOVIO-!e prndomlc.
-
. Eupportod vlrturl court rlllont rnd
lury rdrotlon.
o Provided task force support for Marshal's Code Enforcement Division.
. Maintainedsub-organizationwithin Pictometryapplication.
. lncorporated Marshal's Office information and service requests into MyAugusta 311 mobile app.
o 182 tickets resolved (including Marshal's Office at Augusta RegionalAirport and Marshal's Office
Substation).
o Provided ongoing support for technology purchases. Orders processed - 9.
PROBATE COURT
. Provided ongoing support for all major applications and processes as necessary.
. Updated Auto Attendant.. 30 tickets resolved.
PUBLIC DEFENDER
o Provided ongoing support for all major applications and processes as necessary.
. Provided ongoing support for the JCATS system.
. Set up mobile devices for telecommuting.
to
Information Technology Department - Annual Report 2020
r Created a Laserfiche application to automate a paper-based process.
r MAC - Relocation of computer equipment for flooring project.
r Assisted with remote Operating System Upgrades in conjunction with the Georgia Public Defender Council.
. 242 tickets resolved.
. Provided ongoing support for technology purchases. Orders processed - 3.
RICHMOND COU NTY CORRECTIONAL
INSTITUTE
o Provided ongoing support for all major
applications and processes as
necessary.
. 44 tickets resolved.
. Provided ongoing support for
technology purchases. Orders
processed - 1.
SHERIFF'S OFFICE . ADMINISTRATION
o Provided ongoing support for all major
applications and processes as
necessary.
Provided ongoing support for the New
World RMS Suite, Corrections Suite,
and Mobile Suite.
Began the process of replacing and
upgrading the New World RMS Suite,
Corrections Suite, and Mobile Suite.
Provided ongoing support of Asset
Management software and applicable
workflows.
Fulfilled map creation requests.
Provided ongoing support for Sheriff's
Office radios and mobile data
terminals.
Completed fleet mapping in
preparation for conversion to the new
Augusta Land Mobile Radio System.
MAC - lnstallation of desktop
equipment for new building at RCSO
Westside.
MAC - lnstallation of new RCSO Counseling Center.
MAC - lnstallation of cabling for accounts payment kiosk at Webster Detention Center.
Provided technical assistance for the necessary calendar changes, accrual rules, overtime rules, and soforth related to the Sheriffs Office Payroll.
Continued support of GIS feature classes in Secured Service on Augusta Maps for internal use and
collaboration.
New Land toblle Radlo Syatem oompleted clty wlde,whlch went llva in September 2020, and transltionedlnternal and externel agenolet to the new rystsm.
' Hosted Rlbbon Cuttlng Ceremony. Replaced 260 radloa that would not work on thonew dlgltal syotem.
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Information Technology Department - Annual Report 2020
. Modified current GIS data and created new data for New World geocoding requirements. Provided
database support for New World and database configuration.
o Maintained Crime Mapping Application feature in Augusta Maps for displaying searchable crime
categories by data ranges, area buffers, beat selection, and address. Over 16,000 crime points
added.
. lncorporated Sheriffs Office information and service requests into MyAugusta 311 mobile app and website.
o Extensive support in the transition from UCR-based crime reporting to IBR-based crime reporting.
. Updates to Meet your Lieutenant app in ArcGlS Online.
. 88 tickets resolved.
. Provided ongoing support for technology purchases. Orders processed - 39.
SHER!FF'S OFFICE DIVISIONS & UNITS
o Booking - 338 tickets resolved. o Narcotics - 22 tickets resolved.
o CID - 245 tickets resolved. . Quartermaster - 5 tickets resolved.
. Civil - 14 tickets resolved. . Records - 171 tickets resolved.
r DanielVillage Substation - 161 tickets resolved. r Southgate -212 tickets resolved.
r lntemalAffairs - 9 tickets resolved. o Training Center - 16 tickets resolved.
o Jail - 345 tickets resolved.
SOLIGITOR GENERAL
o Provided ongoing support for all major applications and processes as necessary.
o Provided ongoing support for the Tracker Case Management System.
c 123 tickets resolved.
. Provided ongoing support for technology purchases. Orders processed - 2.
STATE COURT JUDGE
. Provided ongoing support for all major applications and processes as necessary.
o lmplemented and provided ongoing support for a Virtual Court System.
. 35 tickets resolved.
SUPERIOR COURT JUDGE
o Provided ongoing support for all major applications and processes as necessary.
o Assisted with and provided ongoing support for Jury Assembly at the James Brown Arena.
c 147 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 12.
72
lnformation Technology Department - Annual Report 2020
AUGUSTA 311
o Provided ongoing support of Cityworks
and applicable workflows.
. Maintained Pictometry Connect Sub-
Organization to ensure 311 has a
backup support system for valuable
information including Commission
Districts, Utilities, Customer
lnformation, and other city department
data.
r Provided ongoing support for the
CityView application, including multiple
security requests and the
Motorola/CityView interface for Code
Enforcement.
Provided ongoing support for the
Chameleon application, including
multiple security requests.
40 tickets resolved.
Provided ongoing support for
technology purchases. Orders
processed - 2.
lmplemented tyAuguata 3'l'l (SeeCllclFlx) moblleapplicatlon and website for citizen engagement,lncludlng extenalve Laeorflche development andcoordinating public advertigement.. Supported 311 in lmplementing a Cltlzen
Engagement Focuo Group focused on thenew moblle app.
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ADMINISTRATOR'S OFFICE
. Created interactive map for Augusta's overgrown lots mowing project.
o Continuous use of technology solutions in place, including Forms Management, to improve GIS
enterprise operations resulting in vendor, local and national recognition.
o Continued mapping support for Administrator, including map and graphics requests.
o Continued support and initiatives to improve addressing standards for the enterprise and citizens.
o Continued maintenance and enhancement of the GeoHUB/mapping portal for public
inquiries/transparency and citizen engagement applications for the mobile customer. Continued
encouraging the centralization of geographic data maintained and disseminated to all users for decision-
making, including database structure and security.
. 32 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 4.
AUGUSTA REGIONAL AIRPORT
o Continued mapping support for Operations and Facilities.
o 293 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 6.
13
lnformation Technology Department - Annual Report 2020
CENTRAL SERVICES
. Provided ongoing support of Asset Management software and applicable workflows.
. lmplemented Cityworks for Central Services Record Retention Record Keeping.
. Provided ongoing support for the interface between the Motorola PremierOne CSR application and
the Cityworks software used by AUD and AED.
o Continued maintenance of vertical asset data.
. Provided ongoing support for the Motorola PremierOne CSR suite of applications.
. Provided ongoing support for the Cisco Call Center and IVR systems.
. 147 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 2.
CENTRAL SERVICES . FLEET MANAGEMENT
. Provided ongoing support for the Faster application.
o Provided ongoing support for technology purchases. Orders processed - 1.
CLERK OF COMMISSION
o Set up mobile devices for telecommuting.
o Provided ongoing support for
NovusAgenda software.
. Provided ongoing support for the
Audio-Visualand all related systems in
the Commission Chambers.
. 22 tickets resolved.
COMPLIANCE
o Set up mobile devices for
telecommuting.
Provided ongoing support for the
monthly updates related to B2GNow.
Provided ongoing support of Asset
Management software and applicable
workflows.
40 tickets resolved.
o Provided ongoing support for
technology purchases. Orders
processed - 1.
DANIEL FIELD AIRPORT
. 1 ticket resolved.
Gity of Augusta Commission
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Information Technology Department - Annual Report 2020
ENVIRON M ENTAL SERVICES
o Provided ongoing support of Asset Management software and applicable workflows.
c Provided ongoing support for the Elemos suite of applications.
. lncorporated Traffic Engineering information and service requests into MyAugusta 311 mobile app.
o Set up vehicle communications.
r Provided GIS vendor support for Elemos, Recycle Perks, etc.
o Custom map creation for Environmental Services business support.
. 143 tickets resolved.r Provided ongoing support for technology purchases. Orders processed - 6.
FINANCE DEPARTMENT
o Managed bi-weekly process to submit employee information to ADP.
. Provided ongoing support for the ADP Enterprise eTime solution, which is used citywide for timekeeping
and tracking.
. Provided ongoing support to the Payroll Team on a biweekly basis.
o Provided ongoing support for year-end Payroll processes and tax-related reporting.
o Provided support for longevity and COLA increase processing.
o Provided ongoing support for the OneSolution financial system used citywide, including ongoing testing and
training for the OneSolution upgrade to a web-based HTML 5 platform.
o Provided ongoing support for beginning-of-year Accounting processes.
o Assisted in tracking COVID-19-related
technology purchases for Federal grant
reporting.
c 97 tickets resolved.
. Provided ongoing support for technology
purchases. Orders processed - 5.
FINANCE . RISK MANAGEMENT
o Began development of a brand-new
application for Risk Management.
. 51 tickets resolved.
. Provided ongoing support for technology
purchases. Orders processed - 2.
HOUSING & DEVELOPMENT
r Continued support and maintenance to
existing feature classes and provided
updates to support Housing &
Development activities.
MAC - lnstallation of computers,
network, and data cabling for new training lab at new building.
94 tickets resolved.
Provided ongoing support for technology purchases. orders processed - 12.
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lnformation Technology Department - Annual Report 2020
HUMAN RESOURCES
. Set up mobile devices for telecommuting.
. Provided ongoing support and maintenance for existing ADP time clocks across the City.
. Provided ongoing support of OneSolution software. Support of this software entails working with
multiple customer departments, but HF,
is a key customer department.
. 88 tickets resolved.
e Provided ongoing support for technology
purchases. Orders processed - 6.
LAW DEPARTMENT
o Provided eVerify file for Business
Licenses.
Processed multiple open records
requests.
Provided ongoing support for all major
applications and processes as
necessary.
37 tickets resolved.
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MAYOR'S OFFICE
o Provided GIS data and support for
consultants associated with multiple
projects.
o Set up mobile devices for Census.
o Updated Auto Attendant.
. MAC - lnstallation of cabling for lobby
display board.
o Printed and mounted maps of Low
Response Rate for 2020 Census.
. 50 tickets resolved.
. Provided ongoing support for technology
purchases. Orders processed - 5.
PROCUREMENT
. Provided ongoing support for the Onesolution application, including ongoing testing and training for the
OneSolution upgrade to a web-based HTML 5 platform.
o Provided ongoing support for the monthly updates related to B2GNow.
. Provided ongoing support for beginning of the year processes.
r Provided ongoing support for software to enhance operations within the Print Shop.
o Assisted in tracking COVID-19-related technology purchases for Federal grant reporting.
o 127 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 3.
lnformation Technology Department - Annual Report 2020
TRANSIT
r Provided ongoing support for the TripSpark suite of applications.
Provided ongoing support for the PASS application.
Provided ongoing support for the PASS IVR system.
lmplemented Cihirworks Asset Management for Bus Maintenance.
Provided ongoing support of Asset Management software to include enhancing Transit Service
Request Complaint processing between Augusta Transit and RATP Dev, USA (Augusta Transit
Management).
lncorporated Transit information and service requests into MyAugusta 311 mobile app and website.
MAC - Cabling and installation for alerting system.
lnstalled network and WiFi equipment for the new Transit Station.
Maintained and coordinated GIS feature layers in ArcGlS Online updates for bus stops and routes in
coordination with 'Streets', their system of record.
Continued supporUupdates for WebGlS app for ArcGlS Online - ARTS Transit Service Area Mapping.
Relocated department to new location.
Upgraded all VOIP phones.
32 tickets resolved.
Provided ongoing support for technology purchases. Orders processed - 6.
ANIMAL SERVICES
. Provided ongoing support for the Chameleon application.
. Upgraded Chameleon to the latest version.
. lmplemented software integration between Chameleon and CiVworks for Animal Services case
management.
o Performed various Animal Services software installs.
. Provided ongoing support for the ApplicationXtender application.
o lncorporated Animal Services information and service requests into MyAugusta 311 mobile app.
o MAC - lnstallation of Wi-Fi service in the Animal Services building.
o MAC - lnstallation of cabling for additional computers and phones.
o MAC - lnstallation of Animal Services page pack system.
o Processed multiple securlty requests.
o lmplemented multiple Chameleon reports for Animal Services.
o lnstalled Animal Services software on new replacement computers.
. 69 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 5.
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lnformation Technology Department - Annual Report 2020
BOARD OF ELECTIONS
o Redesigned Election Results parser to accommodate new voting software output format.
o MAC - Configuration of Beazley room for early voting.
Set up call oenters and provlded technlcal support
tor 2020 electlon.
Continued to provide support for
Registered Voter audits.
Provided support for Elections GIS
data modifications and map creation. Maintained Polling Places, Precincts, Commissioners, and State
feature classes for elections mapping and support.
Continued support of BOE software with MRAD to ensure correct spelling, road types, and zip codes.
lncorporated Board of Elections information and service requests into MyAugusta 311 mobile app.
Maintenance and support for Web-GlS apps for Board of Elections including Find My Elected
officialand Find My Polling Location.
169 tickets resolved.
Provided ongoing support for technology purchases. Orders processed - 9.
CLERK OF COURT - REAL ESTATE
. Participated in bi-weekly status meetings to stay informed on all Clerk of Court Real Estate Division
technology needs.
Provided ongoing support for the Eagle Recorder application, including multiple installs of Eagle Recorder.
Processed multiple security requests.
Provided ongoing support for the Paper Cut application.
Upgraded Eagle Recorder to version 2020.2.13.
Continued to work toward implementing the FiFa lnterface between VCS Tax and Eagle Recorder.
Assisted with setup for working remotely.
Provided ongoing support for the ICON Case Management System.
173 tickets resolved.
Provided ongoing support for technology purchases. Orders processed - 9.
. Provided ongoing support for the
iTracker and ApplicationXtender
applications.
r Processed multiple security requests.
. Performed various Board of Elections
software installs.
o lmplemented the Board of Elections
Main Office & PollWorker Call
Centers.
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lnformation Technology Department - Annual Report 2020
ENGINEERING
o Provided ongoing support of Asset Management software and applicable workflows.
o Processed multiple security requests.
. Performed various Engineering software installs.
o Assisted with setup for working remotely.
o lncorporated Engineering Maintenance information and service requests into MyAugusta 311 mobile app.
o Plan Review Process support with multiple departments to support reviewing, approving, and
conducting inspections with Cityworks Asset Management software solution for Engineering
Operations. Created 157 polygons for submitted plans.
o Conducted Road Ownership Research to support MRAD.
. Maintained AED database, provided staff support, database backups, and GIS expertise.
. Maintained Engineering Pictometry Organization, created user logins and deactivated separated
employees.
. 117 tickets resolved.
o Provided ongoing support for technology purchases. Orders processed - 12.
ENGINEERING . STORMWATER
o lncorporated Stormwaterinformation
and service requests into MyAugusta
311 mobile app.
o 126 tickets resolved.
ENGINEERING . TRAFFIC
ENG!NEERING
. Continued support of ADA Cityworks
Service Request process to track
Traffic Engineering's ADA Compliance
Activities.
o Maintained secured web service on
Augusta Maps for intemal staff to
access for locating Traffic related data
including fiber installation.
. Supported/trained new Traffic
Engineering GIS Staff member in
maintaining traffic data.
. lncorporatedTrafficEngineering
information and service requests into
MyAugusta 311 mobile app.
o 9 tickets resolved.
PLANNING & DEVELOPMENT
o Provided ongoing support for the
CityView application, including creation
of multiple custom reports and custom
searches.
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lnformation Technology Department - Annual Report 2020
o Performed multiple installs of the CityView application and processed multiple security requests.
o Provided ongoing support for the CityView Mobile and Public Portal applications and CityView Outlook Add-
ln.
o Provided support for the annual Alcohol License Renewal, Business License Renewal and Request for
Gross Revenue processes.
o Provided eVerify reporUfile for Business Licenses.
o Created and/or modified multiple custom letters in CityView.
. Added the Business License Past Due Collection Fees to CityView.
o Assisted with data clean-up within the CityView database.
. lmplemented the e-mailing of CityView Business License Renewal Notices.
. Upgraded the CityView application to version 2020.6.
. lncorporated Code Enforcement information and service requests into MyAugusta 311 mobile app and
website.
o lmplemented software integration between CityView and Cityworks to improve County-sponsored building
demolitions.
. Supported citizen engagement AGOL app for ARTS Transportation.
. Supported Opportunity Zone Annual Report, providing extensive GIS Analysis from data imported from
various systems for property information within each zone, including building permits, code enforcement
actions, crime rate, and new businesses.
o Maintained and modified GIS data for CityView ArcGlS Server web services, supported new
inspector areas and realignment of code enforcement areas, and provided address validation for
pending, current, and retired addresses from MRAD via service.
. Provided GIS software access, support and installation for Planners. Gathered data from outside
sources and established data sharing for community information requested.
o Maintenance of Planning and Developments GIS Feature Classes in Augusta's Enterprise
Geodatabase to support decision making and web access for other city departments data needs.
o Continued support of GIS features for flood property information including LOMR and new
LOMA; continuing coordination of online access to these documents via GIS links.
. Supported online form for developers to conduct submittals electronically for review.
o Attended development review committee meetings to support developers.
o Maintained Zoning GIS feature classes and mapping support: 60 Zoning Cases, 85 Zoning
Stipulations, 18 Zoning Special Exceptions.
. SupporUMaintenance of ArcGlS Online custom app to query Code Enforcement data, including custom
filters.
. Flood zone support for Planning and Development for Community Rating System.
o Spanish translation services for Transit Planner - Augusta Public Transit public meeting notice.
. Provided addressing validation support for Permitting and Business Licenses.
o Provided ongoing support for Planning and Developments Plan Review process and applicable workflows.
o Provided ongoing support for the COC Public Access application.
. Performed multiple map and activity reassignments due to staff turnover.
. Continued the digitizing of historic building plans for archival purposes.
o Processed multiple open records requests.
lnformation Technology Department - Annual Report 2020
o Searched and analyzed the Audit Log to explain questions regarding CityView records.
o Provided support, reports, searches, etc. to assist with producing annual report statistics.
o Updated Building Permit Fees to 2020 rates.
. Performed various Planning and Development software installs.
. Deployed 8 additional MDT's for Code Enforcement.
o Assisted with setup for working remotely.
o Provided ongoing support for the ApplicationXtender application.
. lmplemented COVID-19 relief steps for Business and Alcohol Licenses Renewals.
. 353 tickets resolved.
o Provided ongoing support for technology purchases. orders processed - 7.
RECREATION &PARKS
' lmplemented Cityworks Asset Management for Recreation and Parks (both Parks and Recreation Division).
' lncorporated Recreation information and service requests into MyAugusta 311 mobile app and website.
o MAC - lnstallation of cabling for new computers and time clock at the old Recreation Fire Station onWatkins Street.
o MAC - Disposal of antiquated equipment at the Aquatic Center.
r MAC - Reconfiguration of time clock at Diamond Lakes.
o Assisted with setup of public computer labs at recreation centers, including provision of Wi-Fi access atDoughty Park.
o Processed multiple security requests.
o Provided ongoing support for the ActiveNet application, including multiple password resets.
' Provided ongoing support for ActiveNet credit card processing and online registration.
o Submitted monthly employee wellness files for payroll.
o Assisted with setup for working remotely.
. Provided ongoing support for the ApplicationXtender application.
. 194 tickets resolved for Recreation Administration and Facilities Management.
o Provided ongoing support for technology purchases. orders processed - g.
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lnformation Technology Department - Annual Report 2020
RECREATION CENTERS & PARKS
o Aquatic Center - 2 tickets resolved.
Blythe Park-2 tickets resolved.
Carrie J. Mays - 2 tickets resolved.
Diamond Lakes - 9 tickets resolved.
. Eisenhower Park - 3 tickets resolved.
o Fleming Athletic Office - 1 ticket
resolved.
. McBean Park - 3 tickets resolved.
. McDuffie Woods Park - 5 tickets
resolved.
o Riverwalk Special Events - 1 ticket
resolved.
TAXASSESSOR'S OFFICE
. Provided ongoing support for the WinGAP application.
. Provided ongoing support for the TACS application.
o Provided ongoing support for the Mobile Assessor application.
o Continued support for ArcGlS desktop users in the office. lntroductory training for new employee.
o Continued support and coordination for MRAD addresses with WinGAP as the authoritative site address,
expedited TAO data entry, and provided validated data.
o Maintained Authoritative Parcel Data for Augusta, Parcel Polygon, ROW, Dimensions, and Annotation
modifications for 2019: 431 Parcels edited, 715 Parcels created, 14 New Subdivisions, 34 Right-of-Way
acquisitions, 32 combine requests.
o Maintained workflow with TAO to track work, validate changes, and finalize parcel number assignment.
r Continued supporUadministration of CONNECTExplorer (Pictometry) application.
o Coordinated contract with Eagleview for new aerial imagery being flown in 2021.
o Processed multiple security requests.
. Provided ongoing support for the COC Public Access application.
o Performed multiple installs of the WinGAP software application.
. Assisted with multiple WinGAP upgrades and structure fixes.
. Provided ongoing support for the New Business Process for TAO in CityView.
. Conducted monthly status meetings to stay informed on allTAO technology needs.
. Assisted with setup for working remotely.
o MAC - Cabling and installation of new conversion of break room to office space'
o Provided ongoing support for the ApplicationXtender application.
o Provided ongoing support for the Retumed Mail process.
o lmplemented the automated population of cityView Permits into winGAP.
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lnformation Technology Department - Annual Report 2020
o Provided support for the neighborhood re-coding project.
o Performed various Tax Assessor software installs.
r worked toward implementing the new iasworld software application.
. 142 tickets resolved.
o Provided ongoing support for technology purchases. orders processed - 7.
TAX COMMISSIONER'S OFFICE
o Provided ongoing support for the Cisco Call center solution.
o Provided ongoing support for the VCS Tax application.
o worked toward implementing the new iasworld software application.
. Provided ongoing support for the Cadence Bank transmission.
. Provide ongoing support for the e-Matic application.
r Provided ongoing support for the DRIVES application.
. Updated the GRATIS firewall.
. Replaced Sturgis with Government Window.
o Provided ongoing support for the ApplicationXtender application.
. Performed various Tax Commissioner software installs.
. Upgraded SAGE to the latest version.
o Conducted DRIVES V12 Sandbox lnstallations.
o Performed multiple VCS Tax password resets.
o Processed multiple security requests.
. Continued to work toward implementing the FiFa lnterface between VCS Tax and Eagle Recorder.
. Updated Mail Fees for specified levy batch numbers.
. Provided ongoing support for the Finesse Call Center system.
. Provided ongoing support for the COC Public Access application.
o Provided ongoing support for the VCS Tax/MAVRO interface.
. Provided MRAD support for returned mail evaluations on as needed basis.
. Maintained No Bid feature class for properties that are no longer being marketed at tax sale.
o Continued maintenance/support of ArcGlS Online map created to assist with TCO internal mapping needs.
. TCO Administration - 161 tickets resolved.
r East Augusta Tag Office - 32 tickets resolved.
r Southside Tag Office - 18 tickets resolved.
o Provided ongoing support for technology purchases. orders processed - 7.
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lnformation Technology Department - Annual Report 2020
UTILITIES . ADM IN!STRATIONMALKER STREET
. Supported Cisco IVR system and call recordings.
o Managed IVR prompt changes and additions, including script changes, and updated IVR script to use one
call center queue.
. Supported IVR Customer Service
Holiday messages.
o Provided queries as needed to AUD
for IVR data.
. Provided ongoing support for
enQuesta, including managing
enQuesta user securitY, files on
application server, and Document
Designer.
o Provided queries as needed to AUD
for enQuesta data.
o Provided GIS support during
enQ uesta/Cityworks integration
project.
Managed enQuesta printers.
Continued to provide MRAD address
comparison for enQuesta on
Stormwater accounts and addressing
validation issues on water and sewer.
Equlpprd thr Guttomr? Cantrr to rn.w.r o.ll.
,rom hona ln orlr sf olorurr.
Managed monthly Open lssues discussion via conference call with vendor (Systems and Software) to keep
abreast of the status of open enQuesta issues.
Provided ongoing support of Asset Management software and applicable workflows.
lncorporated Utilities information and service requests into MyAugusta 311 mobile app and website.
Processed network and application security requests.
Managed Cognos user securitY.
Supported ICOM3 application.
Supported Utilities Month-End and Year-End process procedures.
Modified and managed SQL queries for Water Loss Study Team.
Managed Cognos scheduled reports.
Managed Utilities e-mail distribution groups.
Supported Field Deployment Management system (FDM).
Created and ran reports for public open records requests.
Provided ongoing support for Netmotion and AnyConnect.
Vendor support for URM.
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lnformation Technology Department - Annual Report 2020
' Converted all Cityworks services to use default database as data source. Supported numerous schema/web
service changes throughout the year.
o Maintained sub-organization within Pictometry application.
o Provided ArcGlS desktop support and troubleshooting.
r Created ArcGlS Collector map to be used by field workers editing directly into ArcSDE.
' Ongoing support via ArcGlS database administration for new business procedures and fulfilled multiple
requests for updates of existing web services.
r Distributed laptops for COVID.
o Assisted with setting up a new Go Daddy website for Utilities Department.
r Assisted with setting up Zoom for the Utilities Department.
o Configured Call Center to take calls from home (on-going).
. Supported payment kiosk for Customer Service.
o Assisted with ACH file issues.
. Supported software for South State Bank.
o Provided Support for WebConnect.
o Processed network and application security requests.
o Provided Support and Data Reporting for On-Line payments.
. SupportedPay-By-Text.
o Provided Support and Data Reporting for Telephone payments.
. Processed network and application security requests.
o Continued support of Customer Service department.
o Assisted with supporting EDMS.
. Supported lnvoice Cloud Biller Portal, including user security.
. Provided ongoing support for Cisco Finesse, including user security.
. Provided ongoing support for Cisco Reporting.
. Supported cashiering mobile devices for taking credit card payments.
o Provided ongoing support for Q-matics system, including security.
o Updated and supported Mavro Data Views.
o Provided support for assessment of Billing Revenue Analysis for Customer Service.
. Supported live call monitoring.
. Supported Mavro remittance process for mailed payments.
. Supported FDM (Field Deployment Management) for meter reading assessments.
. Set up mobile devices for telecommuting.
. Expanded the Q-matics system to add Office #7.
. 193 tickets resolved.
o Provided ongoing support for technology purchases. orders processed - 27.
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lnformation Technology Department - Annual Report 2020
UTILITIES - ENGINEERING
o Provided data from enQuesta to AUD
Engineering in preParation for
integration of Cityworks and the billing
system.
. Upgraded Trimble Business Center
software to version 5.3.1.
. Upgraded Geo ExPress software to
version 10.0.1 .
Supported Dicksonware software.
Supported Flowlink Pro software.
Supported Geo Express software.
Supported Flowlink Global software
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IyAugurte !tl mobll. rpp.nd w.btlto.
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and security.
. Supported Cityworks.
r Distributed laptops for COVID.
. Supported LizardTech Express software.
. Supported Trimble Positions software.
. Supported lnfoWater software'
o Processed network and application security requests.
. Processed network and application security requests.
o Continued support of Engineering department.
. Supported Trimble Business Center software.
. Upgraded Trimble Positions sofhruare to utilize SQL.
o 182 tickets resolved.
UTILITIES - FORT GORDON
o Processed network and application security requests.
o Provided ongoing support for Netmotion and AnyConnect.
o Provided ongoing support for Cityworks.
o Continued support of Fort Gordon Location.
. Support lnfoWater aPPlication.
o 13 tickets resolved.
UTILITIES. HIGHLAND AVENUE FILTER PLANT
. Supported Water Quality Report and processed new year's reports.
r Continued support of Water Treatment Plants.
. Provided ongoing support for Netmotion and AnyConnect.
o Processed network and application security requests.
r Provided ongoing support for ETAP.
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lnformation Technology Department - Annual Report 2020
o Provided ongoing support for Cityworks.
o Continued support of WIMS software.
o Distributed laptops for COVID.
o 44 tickets resolved.
UTILITIES. METERING
. Provided ongoing support for enQuesta.
. Supported Badger Beacon AMA software.
. Supported Badger Orion Profiling System software.
. Supported Cognos reporting software.
. Supported lnvoice Cloud Biller Portal.
o Continued support of Metering
department.
o Processed multiple network and
application security requests.
o Provided ongoing support for Meter
Reading Handheld units.
r Provided ongoing support of MVRS.
o Provided ongoing support of FCS.
o Assisted with Tyco securig support.
o Distributed laptops for COVID.
@ Upgrrdd mit.r r.ldlng roftwrrr to. nrx, plrtform.
. Supported FDM (Field Deployment Management system).
o Completed upgrade of MVRS to FCS (meter reading software).
. Support for integration of Cityworks and enQuesta project (ongoing).
o Continued assessment of Advanced Metering lnfrastructure for Metering.
o Assisted with iPad distribution for Metering.
. 38 tickets resolved.
UTILITIES. N. MAX HICKS WATER TREATMENT PLANT
o Provided ongoing support for Cityworks.
o Continued support of Water Treatment Plants.
. Processed network and application security requests.
. 10 tickets resolved.
UTILITIES - PEAGH ORCHARD
o Distributed laptops for COVID.
o Processed multiple network and application security requests.
. Supported enQuesta Document Designer.
r Assisted with supporting EDMS.
o Managed lnvoice Cloud user security.
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lnformation Technology Department - Annual Report 2020
r Managed enQuesta user security.
. Supported lnvoice Cloud Biller Portal.
. Supported Cisco IVR call recordings, including Cisco Finesse user security.
. Provided queries as needed to AUD for IVR data.
. Provided ongoing support for Cisco Reporting.
. Supported cashiering mobile devices for taking credit card payments.
o Provided ongoing support for enQuesta.
o Provided ongoing support and managed security for Q-matics system.
o Managed enQuesta printers.
o Assisted with internal Customer moves.
o Supported outdial process for Credit and Collections.
o Provided support and data reporting for online payments.
. SupportedPay-By-Text.
o Provided support and data reporting for telephone payments.
o Provided support for WebConnect.
. Supported software for South State Bank.
. Supported IVR phone system.
o Managed IVR prompt changes and additions, including IVR script changes as needed.
. Supported Cognos, including Cognos user security.
. Supported call monitoring.
. Supported Mavro remittance process.
. Supported FDM (Field Deployment Management system).
. 48 tickets resolved.
UTILITIES-PLANTS2&3
o Processed network and application security requests.
UTILITIES . RAW WATER PUMPING STATION
o Processed multiple network and application security requests.
o Purchased webcams for COVID.
o Distributed laptops for COVID.
o 8 tickets resolved.
UTILITIES - WASTE WATER TREATMENT
o Converted Operator 10 to utilize SQL database and upgraded to version 11.25.
o Processed network and application security requests.
o Managed WIMS software and security.
o Processed network and application security requests.
. 4 tickets resolved.
!nformation Technology Department - Annual Report 2020
UTILITIES CONSTRUCTION & MAINTENANCE . WYLDS RD
o Processed network and application security requests.
o Managed Cognos scheduled reports for Dispatch.
. Supported Cityworks software for C&M.
. Supported ICOM3 software.
r 38 tickets resolved.
Maintained GIS Data for Augusta
Canal trails, entrances, and amenities
for Augusta Canal Authority.
Created maps for and established
regular communication with outside
agencies (including the US Postal
Service, Board of Education, and
Health Department) in support of
improved Augusta addressing
initiatives.
Continued extensive addressing and
analysis support for The United
States Census Bureau, provided
development statistics, boundary
verification, and uploaded GIS data.
Provided mapping to public through
sales of maps and data by written
request.
Created banners, graphics, flyers in
support of government-supported
external events.
Provided Board of Education mapping
and analysis support, GIS Data
creation, school data updates, and
Pictometry support.
Continued support for Electronic Plan
Review in Cityworks. Collaboration
between GIS Team, Planning and
Development, Engineering, Utilities,
Fire Department, Traffic Engineering,
Health Department, and Tree
Commission.
Land Bank Authority - 9 tickets
resolved; orders processed - 1.
:t.ljiy&**
,)Q
Public Safety Committee Meeting
7/14/2021 1:15 PM
FY2020 Information Technology Annual Report
Department:
Presenter:
Caption:Motion to approve the FY2020 Information Technology Annual
Report and 2019 - 2021 IT Strategic Plan Update. (Requested
by the Administrator)
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY: