HomeMy WebLinkAbout2016-03-08 Meeting Minutes Public Safety Committee Meeting Commission Chamber - 3/8/2016
ATTENDANCE:
Present: Hons. Lockett, Chairman; Frantom, Vice Chairman; Sias,
member.
Absent: Hons. Hardie Davis, Jr., Mayor and Smith, member.
PUBLIC SAFETY
1. Approve Agreement with Active Network to replace CLASS Software. Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Sammie Sias
Commisioner Sean
Frantom Passes
2. Motion to authorize award of Bid Item #16-084 Firefigher Safety Clothing to
Ten-8 Fire & Safety subject to final contract negotiations and to authorize the
Mayor to execute such finally negotiated contract.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Sammie Sias
Commisioner Sean
Frantom Passes
3. Present the Information Technology 2015 Annual Report. Item
Action:
Rescheduled
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Defer
Motion to refer this
item to the full
Commission with no
recommendation.
Motion Passes 3-0.
Commissioner
Sammie Sias
Commisioner
Sean Frantom Passes
4. Presentation by Mr. Justin Sellers to discuss the recent amendment to Section 1-
3-44 of the Augusta Georgia Code relating to the launching and landing and
operation of drones and model aircraft.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to approve
receiving this item as
information.
Motion Passes 3-0.
Commissioner
Sammie Sias
Commisioner
Sean Frantom Passes
5. Motion to approve the minutes of the Public Safety Committee held on February
23, 2016.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Sammie Sias
Commisioner Sean
Frantom Passes
6. Motion to approve a Mutual Aide Agreement with the Savannah River Site Fire
Department and to authorize the Mayor to execute the appropriate documents.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
Commissioner
Sammie Sias
Commisioner Sean
Frantom Passes
www.augustaga.gov
3-0.
7. Approve annual maintenance addendum with Motorola, Inc. for ongoing support
of PremierCSR Software.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Sammie Sias
Commisioner Sean
Frantom Passes
8. Motion to approve entering into a Statewide Mutual Aid and Assistance
Agreement with GEMA to support all-hazards emergency management missions
and to authorize the Mayor to execute the appropriate documents.
Item
Action:
Approved
Motions
Motion
Type Motion Text Made By Seconded By Motion
Result
Approve
Motion to
approve.
Motion Passes
3-0.
Commissioner
Sammie Sias
Commisioner Sean
Frantom Passes
Public Safety Committee Meeting
3/8/2016 1:10 PM
Attendance 3/8/16
Department:
Presenter:
Caption:
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are Available
in the Following
Accounts:
REVIEWED AND APPROVED BY:
Service Agreement
Contract #[01410012]
This Service Agreement (“Agreement”) is made effective as of [ , 2016] (the “Effective Date”) and entered into between Active Network,
LLC (“Active” or “we” or “us”) and [Augusta, Georgia] (“you” or “your” or “Client”). The parties agree as follows: 1. Services. Active will provide services and support (“Services”) related to events, camps, licenses, classes, tickets, contests, permits, facility/equipment use, transactions, sales, memberships, reservations, donations, and/or activities (together, “Events”), including without limitation access to its software as a solution
product (“Software”). The features, services, options, and fees may be described more fully on web pages describing the Software and Services, and/or in an
applicable schedule, quote, pricing form, order form, or similar document (each, a “Schedule”). From time to time, the parties may enter into new Schedules.
Each Schedule will be generated by Active, reference this Agreement or the Contract Number above (if applicable), must be signed by Client, and will be governed by and incorporated into this Agreement. You agree to cooperate with us and to provide us with certain information relating to your organization as necessary for us to provide the Software and Services. Software provided under this Agreement is deemed delivered when access is made available to you. 2. License to Intellectual Property/Promotion. a) Active retains all right, title, and interest in and to its Software and Services and any underlying software subject
to the limited license in this Agreement.
b) Active hereby grants to you a limited, non-exclusive, non-transferable, non-sublicensable license during the term of this Agreement (i) to use the Software and
Services for the purposes of offering, promoting, managing, tracking, and collecting fees in connection with your Event(s) solely in accordance with the Schedule and this Agreement, and (ii) to display, reproduce, distribute, and transmit in digital form Active’s name and logo solely for the purposes set forth in this Section 2. You hereby grant to Active a limited license to use information provided by you relating to your organization and Event, which may include content regarding the
Event, your organization’s name, trademarks, service marks, and logo, solely in connection with the promotion of your organization or Events and the Services
that we provide. All rights not expressly granted herein are reserved.
c) You will make reasonable efforts to promote and encourage the use and availability of the Software in connection with the promotion of Events. You will
include Active’s name and logo in newsletters, printed registration forms or mailings provided by you to prospective participants (e.g., by inserting the following statement in any online or print media related to your Event: “Online Registration by Active.com”). During the term of this Agreement, Active will be the sole and
exclusive provider of registration software and other services similar to the Software and Services provided to Client hereunder for all of Client’s Events for which
registration begins during the term of this Agreement. Client expressly understands and agrees that the exclusivity set forth in this Section is consideration in
exchange for the pricing and other benefits being provided to Client hereunder..
d) Subject to the ethics provisions of your Code of Ordinances You agree to receive notifications regarding free product, promotional items, and giveaways at your Event(s) or facility(ies), but you may opt not to receive the items. Users who register for, sign up, or otherwise use the Services in connection with Events (“End Users”) may opt-in to receive information, items, or promotions/deals from Active or other third parties, in which case, Active or such third party will be
responsible for fulfillment and for providing customer service for any such offers.
e) Client shall: (i) not reverse engineer, disassemble, modify, incorporate into or with other software, or decompile any Software or prepare derivative works
thereof; (ii) not copy, modify, transfer, display, or use any portion of the Software or Services except as expressly authorized in this Agreement or in the applicable documentation; (iii) not contest or do or aid others in contesting or doing anything which impairs the validity of any proprietary or intellectual property rights, title, or interest of Active in and to any Software or Services; (iv) not use the Software to transmit, publish, or distribute any material or information: (1) for which Client does not have all necessary rights and licenses, including any material or information that infringes, violates, or misappropriates the intellectual
property rights of any third party; (2) that contains a computer virus or other code, files, or programs designed to disrupt or interfere with the functioning of the
Software; (3) that is inaccurate or misleading; or (4) that is or that may reasonably be perceived as being harmful, threatening, offensive, obscene, or otherwise
objectionable; (v) not attempt to gain access to any systems or networks that connect thereto except for the express purpose of using the Software for their intended use; (vi) not rent, lease, sublicense, resell, or provide access to the Software on a time-share or service bureau basis; (vii) not engage in any activity that interferes with or disrupts the Software or Services; (vii) not obliterate, alter, or remove any proprietary or intellectual property notices from the Software or
Services; (ix) use the Software and Services exclusively for authorized and legal purposes, consistent with all applicable laws, regulations, and the rights of
others; (x) not take any steps to avoid or defeat the purpose of security measures associated with the Software and Service, such as sharing of login and
password information, or attempt to circumvent any use restrictions.
f) The Software may include encryption software or other encryption technologies that may be controlled for import, export, or purposes under the laws and regulations of the countries and/or territories in which the Software and Services are used (“Applicable Law”). Client may not export, re-export, or assist or
facilitate in any manner the export or re-export of, any portion of the Software, as determined by Applicable Law under which Client operates: (i) to any country
on Canada’s Area Control List; (ii) to any country subject to UN Security Council embargo or action; (iii) contrary to Canada’s Export Control List Item 5505; (iv)
to countries subject to U.S. economic sanctions and embargoes; and (v) to persons or entities prohibited from receiving U.S. exports or U.S.-origin items,
including, to any person or entity appearing on the Office of Foreign Assets Control's Specially Designated Nationals and Blocked Persons List or the Bureau of Industry and Security's Denied Persons List. Client hereby represents and covenants that: (a) to the best of Client’s knowledge, Client is eligible to access the Software under Applicable Law; (b) Client will import, export, or re-export the Software to, or use or access the Software in, any country or territory only in
accordance with Applicable Law; and (c) Client will ensure that End Users use the Software in accordance with the foregoing restrictions.
3. Information Collection. Active collects certain information from End Users. You may login to our data management system to access End User information
relevant to an Event. You are responsible for the security of your login information and for the use or misuse of such information. You will immediately disable a
user’s access who is using the Software or Services on your behalf or notify Active in writing if any such user is no longer authorized or is using such information without your consent. Active may rely, without independent verification, on such notice, and Client, inclusive of Client’s parent, subsidiary and affiliated entities, as applicable, and each of their respective officers, directors, managers, shareholders, owners, agents, employees, contractors, and representatives covenant
not to sue and agree to defend, indemnify, and hold harmless Active from any claims arising from Active providing, denying, suspending, or modifying access to
or use of the Software and Services of any individual as directed by Client or by someone who Active reasonably, under the circumstances, believes is
authorized to act on behalf of Client. In the event of any dispute between two or more parties as to account ownership, you agree that Active will be the sole arbiter of such dispute in its sole discretion and that Active’s decision (which may include termination or suspension of any account subject to dispute) will be final and binding on all parties. You agree not to use the Software or Services to collect or elicit (a) any special categories of data (as defined in the European Union
Data Protection Directive, as may be amended from time to time), including, but not limited to, data revealing racial or ethnic origin, political opinions, or religious
or other beliefs, trade-union membership, as well as personal data concerning health or sexual life or criminal convictions other than as expressly directed by
Active, and in such event, only in pre-defined fields within the Software that are intended for that purpose; or (b) credit card information other than in pre-defined
fields within the Software that are intended for that purpose. Both parties agree to use the collected information in compliance with (i) all applicable laws, rules and regulations, including, without limitation, those governing privacy (e.g., by including an appropriate CAN-SPAM opt out mechanism in email communications)
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and the use of credit card data (e.g., using credit card information only for purposes authorized by the cardholder); (ii) applicable credit card network rules and Payment Card Industry Data Security Standards; and (iii) Active’s privacy policy, as published on its website or otherwise provided by Active from time to time.
4. Fees. a) Client will pay the fees as more fully described in the applicable Schedule. Unless otherwise set forth on the applicable Schedule, Active will charge
registration fees to individuals who register for the Events online, and will process and collect such fees as a merchant of record according to the card networks.
On a bi-weekly basis, unless otherwise set forth in the applicable Schedule, Active will pay you sums due you based on the total fees collected, net of Active’s service fees as set forth in the applicable Schedule and any other deductions provided herein. The applicable currency will be set forth on the Schedule. b) Active may suspend its performance hereunder, including remitting payments, or terminate this Agreement in the event it reasonably believes that your use of
the Software or Services is not in compliance with applicable law or this Agreement, is fraudulent, or is otherwise suspect, or if there is a dispute as to the legal
authority of a Customer-associated party to perform hereunder. If Active reasonably believes that a transaction may be fraudulent or otherwise contrary to law,
Active may issue an invoice or offset an equivalent amount from your account or any payment Active owes to you and return the value to the End User (as set
forth below) and if sufficient funds are not available, you must reimburse Active on demand. Active will notify you prior to the release of such invoice of the reason for such offset provided that it is lawful to do so. c) Any minimum volume commitment will be set forth in the applicable Schedule. The minimum volume calculation will begin on the date of the first live
operational use of the Software for the Event(s) (“Go-Live Date”). If the Schedule indicates that you are paying on a subscription basis, you will be invoiced for
the first year of subscription fees upon the Go-Live Date, with subsequent annual subscription fees being invoiced upon each anniversary of Go-Live Date.
d) If (i) you fail to meet an agreed upon minimum volume commitment as set forth in a Schedule; (ii) there are any overdue amounts owed by you; or (iii) there
are returned charges or items, including those resulting from any error or complaint related to an Event, Active has the right to charge fees owed to Active by you by issuing an invoice, or by offsetting the deficiency from any account balance you maintain with Active or any payment Active owes you.
e) All amounts owed by you that are not directly collected by Active from End Users are due from you within thirty (30) days from either (i) the end of the
remittance cycle during which the fees accrued (if related to registrations) or (ii) the date of the applicable invoice. These fees are displayed on your account
statement. Past due fees shall accrue interest at the lesser of the annual rate of ten percent (10%) per annum or the maximum amount permitted by applicable
law. In the event of delay in paying a fee, you agree to reimburse Active for any fees incurred in its collection efforts. Active may suspend or deactivate your account, including suspending its performance and obligation to remit payments hereunder, if your account is more than thirty (30) days past due. f) Active may modify the fees once per calendar year, provided that any increase will not exceed ten percent (10%) over the then-current fees.
g) You are solely responsible for, and will pay, any and all use, excise, sales or privilege taxes, duties, value added taxes, fees, assessments, or similar liabilities,
chargeable by a governmental authority (collectively, “Taxes”) as a result of any Software or Service provided under this Agreement. Taxes on Active’s net
income are excluded. h) All fees described in the applicable Schedule are in consideration of the Software and Services that Active provides. Active and Client acknowledge that certain credit card network rules and laws prohibit imposing a surcharge that is based on the type of payment method used (e.g., having a different fee for the use of a credit card vs. debit card), and therefore, each agrees not to impose such a surcharge on any end user.
i) In the event you are entering into this Agreement and using the Services for the benefit of a third-party Event or organization (“Third Party Beneficiary”), you
agree that we may remit amounts directly to the Third Party Beneficiary identified by you. In addition, you agree to include provisions in your agreement with such
Third Party Beneficiary that are at least as protective of Active as Sections 5 and 6 herein. Should you fail to include such provisions in your contract with the
Third Party Beneficiary and the failure results in costs or damages to Active, you agree to defend, indemnify, and hold Active harmless from any such costs and damages, including, without limitation, reasonable attorneys’ fees. In addition, you agree to be responsible and liable for each Third Party Beneficiary’s compliance with the terms and conditions of this Agreement.
j) It is your responsibility to notify End Users of your refund policy. You must ensure that your refund policies are consistent with this Agreement. You agree that
all fees for a given Event are earned by you only following either the conclusion or delivery of the applicable Event (as applicable) and all amounts ultimately due
to you will be net of all service fees, reversals, refunds, disputed charges, chargebacks and other deductions, whether due to customer complaints, allegations of
fraud, discrepancies related to the applicable Event or otherwise. No payments shall be made to you with respect to any Event that is cancelled. If payments have already been made by Active to you for a cancelled Event or if
Active reasonably determines that it is prudent or otherwise necessary to pay a refund to or honor a chargeback request from an End User, Active may issue an
invoice or offset an equivalent amount from your account or payment owed by Active to you and return the value to the End User, and if sufficient funds are not
available, you must reimburse Active on demand. Active will notify you of the reason for such offset provided that it is lawful to do so.
5. Disclaimer of Warranty/Limitation of Liability. ACTIVE EXPRESSLY DISCLAIMS ANY WARRANTY THAT THE USE OF THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE SOFTWARE OR SERVICES WILL MEET YOUR REQUIREMENTS. SOFTWARE AND SERVICES ARE PROVIDED TO YOU ON AN “AS-IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ACTIVE SHALL NOT BE LIABLE FOR
INDIRECT DAMAGES OR LOSSES (IN CONTRACT, TORT, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOST
SAVINGS, COST OF REPLACEMENT SERVICES, LOST DATA, LOSS OF USE OF INFORMATION OR SERVICES, OR ANY INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES. ACTIVE’S TOTAL AGGREGATE LIABILITY FOR ALL MATTERS ARISING FROM OR RELATED TO THIS AGREEMENT IS LIMITED TO THE AMOUNT OF FEES ACTUALLY PAID BY YOU AS CONSIDERATION FOR THE SOFTWARE AND SERVICES GIVING RISE TO SUCH CLAIMS DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE ON WHICH THE FIRST CAUSE
OF ACTION AROSE.
6. Indemnification. a) Active shall defend, settle, and pay damages (including reasonable attorneys’ fees) (“Damages”) relating to any third party claim, demand,
cause of action or proceedings (whether threatened, asserted, or filed) (“Claims”) against Client to the extent that such Claim is based upon Active’s proprietary Software infringing a United States patent, registered copyright, or registered trademark provided that the Software is used in accordance with this Agreement. Additionally, Active shall indemnify, defend and save harmless Client from all third party claims, losses, suits or demands for bodily injury and property damage
suffered by Client arising out of the gross negligence or willful misconduct of Active.
b) You shall defend, settle, and pay Damages relating to Claims to the extent based on (i) injury or death to a person or damage to property resulting from the
participation in an Event operated by you in connection with the Software and/or Services; (ii) your provision of materials, products, or services as part of your
obligations hereunder that infringe the intellectual property rights of any third party provided that such materials, products, or services are used by Active in accordance with this Agreement; (iii) your use of the Software and/or Services in violation of Section 2(e); (iv) any claims for refunds, reversals, or chargeback
requests from End Users; and/or (iv) brought by a Third Party Beneficiary or brought in connection with Active’s payment to a Third Party Beneficiary of any fees
due hereunder in accordance with this Agreement. For the purposes of Sections 5 and 6, reference to Active shall also include its suppliers and licensors.
7. Term and Termination. The term of this Agreement shall be for three (3) years from the Effective Date with automatic renewals for three (3) year terms
thereafter, unless either party gives written notice to the other party to terminate this Agreement no less than six (6) months prior to the expiration of the then-current term . Either party may terminate this Agreement: (a) upon a material breach by the other party, if such breach is not cured within thirty (30) days following written notice to the breaching party; or (b) where the other party becomes unable to fulfill its payment obligations generally or is subject to a filed
bankruptcy petition or formal insolvency proceeding that is not dismissed within thirty (30) days. Notwithstanding the termination or expiration of this Agreement
under any circumstance other than in the event of Active’s breach of the Agreement, the parties agree that Active will continue to be the exclusive provider of
Services Agreement
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registration software and other services similar to the Software and Services provided to Client hereunder for all of Client’s Events for which registration begins during the term of this Agreement until the Event occurs or registration or similar services are no longer needed.
8. Assignment. a) Active may assign any of its rights or obligations under this Agreement. Client may not resell, assign, or transfer any of its rights or obligations
hereunder except as expressly provided herein, and any attempt to resell, assign, or transfer such rights or obligations without Active’s prior written approval will
be null and void. b) Except for Retained Assets (as defined below), Client shall cause each Schedule hereunder to be assigned to (i) the purchaser of all or substantially all of Client’s assets or equity securities or (ii) to any successor by way of merger, consolidation, or other corporate reorganization of Client ((i) and (ii) together, a
“Change of Control”).
c) In addition, if Client seeks to sell, assign or otherwise transfer any Events which are the underlying subject matter of any Schedule (the “Subject Assets”)
regardless of whether such sale, assignment or transfer constitutes a Change of Control (any such transaction, a “Transfer”), Client shall cause the portion of the
applicable Schedule relating to such Event(s) to be assigned to the purchaser or assignee of the Subject Assets (i.e. Client shall require the purchaser to assume Client’s obligations under the applicable Schedule and this Agreement relating to such Event); provided however, in the event Client seeks to consummate a Transfer or enters into a Change of Control, but Client retains assets (i.e. Events) which are the underlying subject matter of a Schedule (“Retained Assets”),
Client shall cause the applicable portion of the Schedule relating to the Subject Assets to be assigned to the purchaser or assignee of the Subject Assets, and
Client shall retain its obligations under this Agreement and the Schedule(s) relating to the Retained Assets. Client shall be responsible for any and all costs
incurred by it in connection with any such assignment.
d) In the event that Client plans to enter into a Change of Control or otherwise consummate a Transfer, Client agrees to provide prior written notice to Active of the contemplated transaction. Within the thirty (30) day period following such transaction, Active shall have the right to immediately terminate each applicable
Schedule if Active determines, in its reasonable good faith discretion that the purchaser or assignee of the Subject Assets is a competitor of Active or a party with
whom Active does not want to do business.
e) Client agrees to require that the assignee (as outlined in this Section 8) agree, in writing, to be bound by the terms and conditions of the Agreement and each
applicable Schedule; 9. Miscellaneous. a) Any notices required to be given under this Agreement shall be in writing sent to the address set forth below for Client or, in the case of Active, to the address set forth above to the attention of Chief Legal Officer. Notices will be deemed received the next day if sent via overnight mail or courier with
confirmation of receipt, or three (3) days after deposited in the mail sent certified or registered.
b) This Agreement shall be governed by Neither the United Nations Convention of Contracts for the International Sale of Goods nor the Uniform Computer
Information Transactions Act shall apply to this Agreement and construed in accordance with the laws of the State of Georgia. All claims, disputes and other matters in question between the Client and Active arising out of, or relating to, this Agreement, or the breach thereof, shall be decided in the Superior Court of Richmond County, Georgia. Active, by executing this Agreement, specifically consents to venue and jurisdiction in Richmond County, Georgia and waives any
right to contest jurisdiction and venue in said Court. Neither the United Nations Convention of Contracts for the International Sale of Goods nor the Uniform
Computer Information Transactions Act shall apply to this Agreement
c) This Agreement contains the entire understanding of the parties regarding the subject matter hereof and can only be modified or amended by a subsequent
written agreement executed by both parties. This Agreement supersedes and replaces all oral or written RFPs, proposals, prior agreements, and other prior or contemporaneous communications between the parties concerning the subject matter of this Agreement, including without limitation that certain Software License, Support and Maintenance Agreement dated as of March 28, 2007 (the “Prior Agreement”)between Client and The Active Network, Inc., to which entity
Active is the successor in interest. The Prior Agreement shall automatically terminate on the signing of this Agreement by Active and Client.
d) Sections 2, 3, 5, 6, and 9 of this Agreement and any fees owed by you shall survive any termination or expiration of this Agreement.
e) If any provision of this Agreement is held to be unenforceable by a court of competent jurisdiction for any reason whatsoever, (i) the validity, legality, and
enforceability of the remaining provisions of this Agreement (including without limitation, all portions of any provisions containing any such unenforceable provision that are not themselves unenforceable) shall not in any way be affected or impaired thereby, and (ii) to the fullest extent possible, the unenforceable
provision shall be deemed modified and replaced by a provision that approximates the intent and economic effect of the unenforceable provision and the
Agreement shall be deemed amended accordingly.
f) No waiver of any provision of this Agreement or any attachment shall be effective unless it is in writing and signed by the party against which it is sought to be
enforced. g) Neither party will be deemed to be in default hereunder, or will be liable to the other, for delay or failure to perform any of its obligations under this Agreement to the extent that such delay or failure results from any event or circumstance beyond that party’s reasonable control, including without limitation, delays or
failures of any Internet service provider, third-party payment processor or other third party.
h) Client has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an Active employee or agent in connection
with this Agreement. i) Active warrants that no person or selling agency has been employed or retained to solicit or secure this Agreement upon an agreement or understanding for a commission, percentage, brokerage, or contingent fee, excepting bona fide employees or bona fide established commercial or selling agencies maintained by Active for the purpose of securing business and that Active has not received any non-City fee related to this Agreement without the prior written consent of the
Client.
j) The Software is provided with restricted rights. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)
of The Rights in Technical Data and Computer Software clause at DFARS 252.227-7013, or subparagraphs (b)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. The Manufacturer is Active Network, LLC or one of its affiliates or subsidiaries. k) Active acknowledges that this contract and any changes to it by amendment, modification, change order or other similar document may have required or may
require the legislative authorization of the Board of Commissioners and approval of the Mayor. Active acknowledges Client’s representations concerning Client's
ability to assume contractual obligations and the consequences of Active's provision of goods or services to Client under an unauthorized contract, amendment,
modification, change order or other similar document, including the possibility that Active may be precluded from recovering payment for such unauthorized
goods or services. Accordingly, Active agrees that if it provides goods or services to Client under a contract that has not received proper legislative authorization or if Active provides goods or services to Client in excess of the any contractually authorized goods or services, as required by Client's Charter and Code,
Augusta, Georgia may withhold payment for any unauthorized goods or services provided by Active. Active assumes all risk of non-payment for the provision of
any unauthorized goods or services to Augusta, Georgia, and it waives all claims to payment or to other remedies for the provision of any unauthorized goods or
services to Augusta, Georgia, however characterized, including, without limitation, all remedies at law or equity.
l)Consistent with the provisions of Section 9 (k) above, Client acknowledges and agrees that the Services, as described herein, comprise authorized goods and services. m) Upon notice to Client of a breach of the security of Client’s data entered into the Services such that such data was disclosed or received by an unauthorized
third party(ies), upon at least two (2) weeks’ prior written notice to Active, Client, or Client’s third party auditor, may then conduct a remote audit of the Services,
to verify Active’s compliance with the requirements set forth herein (each, a “Security Audit”); provided that (i) such Security Audit must occur at a mutually
Services Agreement
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agreeable time during normal business hours; (ii) such audit shall not unreasonably interfere with Active’s operations; and (iii) any third party performing such Security Audit on behalf of Client shall execute a nondisclosure agreement with Active in a form reasonably acceptable to Active with respect to the confidential
treatment and restricted use of Active’s confidential information; (iv) results of the Security Audit must be reviewed and approved by Active prior to distribution to
Client to avoid any disclosure of confidential information of Active’s other clients; (v) any information that will disclose confidential information of other clients or
risk exposure of their data will be altered or removed from the report and (vi) the results of the Security Audit shall be considered to be Active’s Confidential Information and shall not be disclosed by Client to any third party absent the prior express written consent of Active.. n) Authority to Enter Agreement. Active has all requisite power and authority to conduct its business and to execute, deliver and perform all of its obligations
under this Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right and authority to enter into this
Agreement so as to bind each respective Party to perform the conditions contemplated herein.
m) This Agreement may be executed in separate counterparts and delivered by facsimile or such other electronic means as are available to the parties. Such
counterparts taken together shall constitute one and the same original document.
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SIGNATURE PAGE
By signing this Agreement, each party represents and warrants that it has the necessary and full right, power, authority, and capability to enter into this
Agreement and to perform its obligations hereunder.
Active Network, LLC
By: Signature (Authorized Representative Only)
Name:
Title:
Date:
Augusta, Georgia
By: Signature (Authorized Representative Only)
Name: Hardie Davis, Jr.
Title: Mayor
Date:
Email:
Phone:
Address:
Event URL (site):
Attest:
Name: Lena Bonner
Title: Clerk of Commission:
Date:
1 Version 03/06/2014
THIRD PARTY PRODUCTS ADDENDUM
TO SOFTWARE AS A SERVICE AGREEMENT
This Addendum to the Software as a Service Agreement (“Addendum”) is entered into by and between Augusta,
Georgia (“Client”) and Active Network, LLC (“Active”) as of _______________ 2016 (the “Effective Date”). Client
and Active are also singularly referenced herein as a “Party” and collectively as the “Parties.”
A. This Addendum is made part of that certain Software as a Service Agreement dated as of
_____________________________, 2016 between Client and Active (the “Agreement”) that provides
Software and Services.
B. Client and Active now desire to supplement and amend certain terms and conditions of the Agreement,
pursuant to the terms and conditions set forth in this Addendum.
NOW, THEREFORE, in consideration of the mutual covenants, recitals and promises contained in this Addendum
and other good and valuable consideration the receipt and sufficiency of which is hereby acknowledged by each
Party, the Parties hereto hereby agree as follows:
1. Changes to the Agreement. The Appendix attached hereto is hereby incorporated by reference into the
Agreement.
2. Agreement Remains in Effect. Except as expressly described herein, the Agreement remains in full effect
according to its terms. The Agreement and this Addendum, as well as any exhibits attached to each respectively,
shall be read in concert to the fullest extent possible and be considered collectively as a singular agreement. In the
event any of the terms and conditions of the Agreement conflict with the terms and conditions of this Addendum, the
terms and conditions of this Addendum shall prevail only as to the subject matter expressly stated herein.
3. General.
3.1 Miscellaneous. If any one or more of the provisions of this Addendum is held to be invalid, illegal
or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this
Addendum, and this Addendum shall be construed as if such invalid, illegal or unenforceable provision had never
been contained herein. The captions used in this Addendum are for convenience and reference only and will not be
deemed to limit, characterize or in any way affect any other provision contained herein. All provisions of this
Addendum will be enforced and construed as if no caption had been used. This Addendum will be assigned
automatically and only upon the assignment of the Agreement according to its terms.
3.2 Entire Agreement. The Agreement, this Addendum and any exhibits attached to each
respectively constitute the entire agreement between the Parties with respect to the subject matter thereof and
supersede all previous negotiations, comments and writings by the Parties with respect to the subject matter
referenced in each. The Agreement and this Addendum may be changed only by a written agreement signed by both
Parties. No oral agreement or conversation with any officer, agent or employee of Client, either before or after the
execution of the Agreement or this Addendum, shall affect, alter or modify the obligations hereunder.
3.3 Counterparts and Facsimile: This Addendum may be executed by the Parties in separate
counterparts, which counterparts when combined are hereby deemed to constitute a single document, and the
Parties may execute this Addendum by facsimile and such facsimile(s) will have the same effect as an originally
executed document.
The Parties hereto have executed this Addendum effective as of the Effective Date.
ACTIVE NETWORK, LLC:
by its authorized signatory
Per: ______________________________
Name: ______________________________
AUGUSTA, GEORGIA
by its authorized signatory
Per: ______________________________
Name: ______________________________
2 Version 03/06/2014
Title: ______________________________
Date: ______________________________
Title: ______________________________
Date: ______________________________
3 Version 03/06/2014
APPENDIX: TERMS APPLICABLE ONLY TO THIRD PARTY
PRODUCTS AND SERVICES
1. PURCHASE AND SALE; DELIVERY
1.1 Purchase Commitment and Price. Active hereby
agrees to sell to Client, and Client hereby agrees to
purchase from Active, the Third Party Products listed in the
applicable Schedule in the volumes and at the prices
described therein. For purposes of this Addendum, “Third
Party Products” means those hardware, firmware and/or
software products, provided to Active by third parties, listed
in the Pricing Form, together with all user manuals and other
documents accompanying the delivery of the Third Party
Products, provided that the Third Party Products shall not
include software developed by Active.
1.2 Delivery. Active will ship all or any part of the Third
Party Products to Client as soon as reasonably practicable
(or, if the below-described purchase order documentation
does not seek immediate shipping, at the time Active
considers reasonable in order to meet the desired delivery
date described) after receipt by Active of a purchase order
from Client specifying the particular Third Party Products
sought, the number of such Third Party Products sought, the
price payable therefore, and the desired date and location of
delivery thereof. Any such purchase order must, at a
minimum, reference quantity, description and price.
1.3 Changes by Client to Delivery Schedule. Following
delivery by Client of any purchase order documentation
described in Section 1.2, no changes by Client to the
shipment schedule described therein will be permitted unless
Active is notified thereof in writing at least ninety (90) days in
advance of the delivery date sought in such purchase order
documentation.
1.4 Acceptance of Purchase Orders. Purchase orders
delivered by Client to Active in respect of Third Party
Products are not binding upon Active until accepted by
Active in writing. In any case, despite any indication to
the contrary contained in any such purchase order
documentation, no terms or conditions on purchase
order documentation issued by Client, other than the
information required by Active as set forth expressly in
this Agreement, will be binding upon Active, nor will any
such terms or conditions modify or supplement this
Agreement in any way, notwithstanding the fact that
Active may accept or otherwise approve such purchase
orders. Active reserves the right to refuse any such
purchase order for any reason not contrary to this
Agreement, including without limitation pricing
differences as described in section 2.2.
1.5 Additional Third Party Products. Client may
purchase Third Party Products in addition to those listed in
the Schedule by issuing additional purchase order
documentation as described herein, provided that the supply
(or non-supply) of such additional Third Party Products will
be subject to this Agreement as though such additional Third
Party Products had been included in the Schedule on the
date of execution of Schedule subject to the following:
(a) the price for such additional Third Party Products is
subject to agreement between the parties each in their own
absolute discretion, and
(b) Active shall have the right to discontinue delivery of such
additional Third Party Products upon at least ninety (90) days
written notice to Client without any liability to Client whatsoever
for such discontinuance.
2. CHARGES AND PAYMENTS
2.1 Prices. The pricing applicable to Third Party Products
is as set out in the Schedule in the form finally agreed to by
the Parties.
2.2 Pricing Variability. Client acknowledges that:
(a) the prices described in the Schedule are applicable for
six (6) months after the date of execution hereof, and such
prices are based upon Client taking delivery of the full number
of any particular Third Party Product listed in the Schedule in a
single shipment; and
(b) Client hereby agrees that after the expiration of such
initial six-month period or, in case of Client seeking, in a
particular shipment, delivery of less than all of the Third Party
Products of a particular type listed the Schedule, the actual
prices may be higher. Prior to shipment of any Third Party
Products that would be subject to pricing that differs from that
described in the Schedule, Active will notify Client of any such
different pricing and Client will accept such different pricing, as
mutually agreed between Client and Active, in writing.
3. SUPPORT FOR THIRD PARTY PRODUCTS
For the purpose of isolating support issues and responsibility in
respect of Third Party Products and their interaction with any
Products, Active will provide initial first-tier support, to a
maximum of fifteen (15) minutes per support inquiry.
4. PROPRIETARY RIGHTS
4.1 Third Party Proprietary Rights and Indemnity by
Client. Client acknowledges that any Third Party Products
supplied by Active hereunder are supplied by Active as a
reseller thereof and that the Third Party Products are subject
to the intellectual property rights of the various third party
developers and/or manufacturers thereof, as applicable,
including without limitation copyright, trade secret,
trademark, and patent rights. Client will maintain in
confidence and not use or disclose any and all confidential
business or technical information connected with any Third
Party Product except as specifically permitted by a party
having legal control of such rightsand Client will defend or
settle any claim made or any suit or proceeding brought
against Active insofar as such claim, suit, or proceeding is
based on an allegation that any Third Party Product provided
to Client hereunder has been installed, used, or otherwise
treated by Client or any client or customer of Client in
violation of the proprietary rights of any third party or on an
allegation that Client or any client or customer of Client has
disclosed or used any confidential business or technical
information connected with any Third Party Product,
provided that Active will notify Client in writing promptly after
the claim, suit, or proceeding is known to Active and will give
Client such information and assistance as is reasonable in
the circumstances. Client will have sole authority to defend
or settle any such claim at Client’s expense. Client will
indemnify and hold Active harmless from and against any
and all such claims and will pay all damages and costs
finally agreed to be paid in settlement of such claim, suit or
proceeding.
4.2 Third Party Products which are Software. Client
acknowledges that the possession, installation and use of all
Third Party Products which are software shall be governed
4 Version 03/06/2014
by the terms of the software license(s) of the persons other
than Active who possess the rights to control such
possession, installation and use.
5. WARRANTY
5.1 Warranty. Active warrants to Client that Active has the
right to deliver the Third Party Products subject to any
documentation accompanying such Third Party Products at
the time of delivery and/or any licensing mechanisms,
physical, electronic or otherwise, included in any Third Party
Products that are software.
5.2 Warranties Provided by Third Party Suppliers. Third
Party Products are warranted by the manufacturers,
suppliers or licensors thereof in accordance with the
warranty statements accompanying delivery of the Third
Party Products, and Client agrees that Client will rely solely
on such Third Party Product warranties. Client agrees not to
make a claim against Active on account of any warranty,
express or implied, which may apply to any Third Party
Product. If Client notifies Active of a defect or nonconformity
within thirty (30) days of the date of delivery of such Third
Party Product, Active will assist Client in troubleshooting
such Third Party Product in accordance with Section 3. If
such defect or nonconformity cannot be remedied during
such troubleshooting and such Third Party Product is still
under the Third Party Product warranty, Active shall contact
the applicable manufacturer, supplier or licensor of such
Third Party Product to coordinate any returns or refunds. If a
notice of a defect or nonconformity is received by Active
from Client of the defect or nonconformity following the initial
the 30-day period, Active’s sole obligation and liability will be
to provide support in accordance with Section 3. Returns
and refunds are at the sole discretion of the applicable
manufacturer, supplier or licensor.
This is a Schedule pursuant to that certain Products and Services Agreement dated as of 3/28/2007, by and between City of Augusta and Active.
Company Address 717 North Harwood Street, Suite 2500
Dallas, Texas 75201
US
Created Date 2/9/2016
Quote Number 01410012
Currency USD
Expiration Date 12/31/2015
Prepared By Danny Hooper Contact Name Mike Blanchard
Email danny.hooper@activenetwork.com Phone 1 (706) 821-2862
Email blanchard@augustaga.gov
Bill To Name CITY OF AUGUSTA
Bill To Contact Mike Blanchard Ship To Contact Mike Blanchard
Bill To Address PO BOX 5605
AUGUSTA, GA 30916
United States
Ship To Address 2027 Lumpkin Road
PO Box 5605
AUGUSTA, GA 30916
United States
Transaction Fees
Product Fee Fee % Product Description
ACTIVE Net - Staff Interface - Technology Fee 1.50%
Migration Loyalty Rates for first term of contract
for organizations between $1,500,000 to $8,000,000 in annual revenue through ACTIVE
Net.
ACTIVE Net - Public Interface - Online Transaction Fee 4.25%
Migration Loyalty Rates for first term of contract
for U.S. organizations between $1,500,000 to
$8,000,000 in annual revenue through ACTIVE
Net.
ACTIVE Net - Staff Interface - Payment Processing Fee - Credit Card 2.75%
Migration Loyalty Rates for first term of contract
for U.S. organizations between $1,500,000 to
$8,000,000 in annual revenue through ACTIVE
Net and Canadian organizations exceeding $8,000,000 annual revenue.
ACTIVE Net - Staff Interface - Payment Processing Fee - Electronic
Cheque/Check Processing 0.50%
ACTIVE Net - (credit card refunds - flat fee) 0.10
Product Product Type Product Description Quantity Sales Price Total Price
ACTIVE Net -
Functionality:
Facility
Reservation
SaaS 1
ACTIVE Net - Functionality:
Private Lessons
SaaS 1
ACTIVE Net - Functionality:
Camps
SaaS 1
ACTIVE Net -
Functionality: POS SaaS 1
ACTIVE Net - Functionality:
Activity
Registration
SaaS 1
Product Product Type Product Description Quantity Sales Price Total Price
ACTIVE Net -
Functionality:
Memberships
SaaS 1
ACTIVE Net -
Functionality:
Daycare
SaaS 1
ACTIVE Net -
Service Package
Standard 7
Service
ACTIVE Net Service Package Standard 7
consists of the following Services:
• remote business process review
• remote functionality review & data
collection preparation
• remote data collection review
• remote data entry (system inventory and
policy controls)
• remote user testing
• remote train the trainer training
• remote Go Live preparation
• remote hardware configuration
The scope of Services is contained to the
7 functionalities listed below.
50% of total Service costs will be billed at
Service initiation, payable within 30 days
of the date of invoice.
50% of total Service costs will be billed at
Service completion, payable within 30
days of the date of invoice.
1 30,000.00 30,000.00
ACTIVE Net - Technical
Services:
Financial Export
Service
ACTIVE Net Technical Services: Financial Export consists of the following Services:
• remote configuration, testing &
training
1 1,400.00 1,400.00
ACTIVE Net -
ACH Remittance-
Every 1 week
Service 1
ACTIVE Net -
Service Package:
Brochure Export
Service 1 1,400.00 1,400.00
ACTIVE Net -
Class Customer
Loyalty -
Professional
Services
Conversion to
ACTIVE Net
Credit
Service
The Class Customer Loyalty –
Professional Services Conversion to
ACTIVE Net Credit (the "Credit") is
conditioned upon Client fulfilling all of its
obligations under the Agreement during
the initial term of the Agreement or three
years, whichever is longer. If Client fails to
fulfill such obligations, Client must pay to
Active the full amount of the Credit. The
Credit is only to be used for professional
services, but cannot be used for hardware
or reimbursement of airfare/transportation
cost. Client must be current on Class
Maintenance until ACTIVE Go Live to be
eligible for the Credit. Service Charges will
increase to standard list rate after initial
term of the Agreement.
1 -30,000.00 -30,000.00
Service Total: USD 2,800.00
Total Price: USD 2,800.00
All fees described herein are in consideration of the Software and Services that Active provides. Active and Client acknowledge that certain
credit card network rules and laws prohibit imposing a surcharge that is based on the type of payment method used (e.g., having a different fee
for the use of a credit card vs. debit card), and therefore, each agree not to impose such a surcharge on any End User.
The payment options we offer may include MasterCard, Visa, American Express and Discover.
If your order includes hardware, please note that all hardware orders have a 30-day return policy, and it is recommended that you inspect your
purchases upon delivery.
*Sales tax and shipping not included in total price. Sales tax and shipping, where applicable, will be added to your invoice.
Quote Acceptance Information
Signature:
Printed Name:
Title:
Date:
PO# (if applicable):
Public Safety Committee Meeting
3/8/2016 1:10 PM
Active Network Software Upgrade
Department:Information Technology
Presenter:Michael Blanchard
Caption:Approve Agreement with Active Network to replace CLASS
Software.
Background:CLASS Software, manufactured by Active Network, is a software
tool that is used to track registrations to Recreation programs and
activities, as well as manage rental of Recreation parks and other
venues. Augusta has been using CLASS since 2008 and has been
very satisfied with the software. Active Network has made the
decision to change their business model so that their software is
offered exclusively as a Software-as-a-Service (SAAS), which
means that it is hosted by the company on their own servers and
using their own databases. The new solution is called
ACTIVENet. Augusta’s connection to the software would be
strictly through the internet and the software and hardware
components would no longer be housed on-site at Augusta.
Analysis:Augusta Recreation, Parks, and Facilities staff members have
participated in a process over the last two years in which they
have seen the growth of the new ACTIVENet software. This has
involved multiple demonstrations and conference calls with
Active Network staff regarding the process of moving forward.
The ACTIVENet software will perform the same functions for the
Recreation, Parks, and Facilities Department that the CLASS
software does now. The Active Network has updated the interface
and taken the best features of the old software to incorporate into
their new solution, so the existing users of the software will have
some familiarity with the tools and functions. Additionally,
support for the new software will essentially be the same as it is
now. Recreation, Parks, and Facilities Department would like to
move forward with the implementation of the new software.
Remaining on the existing software platform is not an option
because the Active Network’s will no longer support CLASS
software after 2017. The CLASS software reaches end-of-life in
November 2017. The agreement with Active Network is for an
initial term of three (3) years, and can be renewed for additional
three-year terms if Augusta desires.
Financial Impact:The vendor is waiving $30,000 in licensing fees as a “loyalty
discount” so the project will cost $10,125 for implementation
($2,800 for technical services plus $293 for each credit card reader
(25) that we intend to purchase to be compliant with chip-and-pin
technology). There will no longer be an annual maintenance fee
paid by the city, but there will be a usage fee based on our
revenue. The fee is currently estimated at $34,975.62 per year,
which would be paid out of the Recreation operating budget.
Alternatives:N/A
Recommendation:Approve Agreement with Active Network to replace CLASS
Software
Funds are Available
in the Following
Accounts:
272015410.5424220 IT Capital for licensing and equipment
Recreation 2016 Operating Budget (following implementation)
REVIEWED AND APPROVED BY:
Procurement.
Information Technology.
Finance.
Law.
Administrator.
Clerk of Commission
Invitation To Bid
Sealed bids will be received at this office until Thursday, December 3, 2015 at 11:00 a.m. for furnishing:
BID ITEMS FIRE DEPARTMENT
COMMODITY CODE (Bid Items may have more parent codes)
IND-340-00; CLO-200-00; SRV-967-34; SRV-998-26 Bid Item 16-084 Firefighting Protective
Clothing, for Augusta Fire Department
Bids will be received by Augusta, GA Commission hereinafter referred to as the OWNER at the offices of:
Geri A. Sams
Procurement Department
535 Telfair Street - Room 605
Augusta, Georgia 30901
706-821-2422
Bid documents may be viewed on the Augusta, Georgia web site under the Procurement Department ARCbid.
Bid documents may be obtained at the office of the Augusta, GA Procurement Department, 535 Telfair Street
– Room 605, Augusta, GA 30901. Documents may be examined during regular business hours at the offices
of Augusta, GA Procurement Department.
A Mandatory Pre Bid Conference will be held on Friday, November 13, 2015, @ 10:00 a.m. the
Procurement Department, 535 Telfair Street, Room 605.
All questions must be submitted in writing by fax to 706-821-2811 or by email to
procbidandcontract@augustaga.gov to the office of the Procurement Department by Tuesday,
November 17, 2015 @ 5:00 P.M. No bid will be accepted by fax, all must be received by mail or hand
delivered.
No Bid may be withdrawn for a period of 90 days after time has been called on the date of opening.
Invitation for bids and specifications. An invitation for bids shall be issued by the Procurement Office and shall
include specifications prepared in accordance with Article 4 (Product Specifications), and all contractual terms
and conditions, applicable to the procurement. All specific requirements contained in the invitation to bid
including, but not limited to, the number of copies needed, the timing of the submission, the required
financial data, and any other requirements designated by the Procurement Department are considered
material conditions of the bid which are not waiveable or modifiable by the Procurement Director. All
requests to waive or modify any such material condition shall be submitted through the Procurement Director
to the appropriate committee of the Augusta, Georgia Commission for approval by the Augusta, Georgia
Commission. Please mark BID number on the outside of the envelope.
Bidders are cautioned that acquisition of BID documents through any source other than the office of the
Procurement Department is not advisable. Acquisition of BID documents from unauthorized sources placed
the bidder at the risk of receiving incomplete or inaccurate information upon which to base his qualifications.
GERI A. SAMS, Procurement Director
Publish:
Augusta Chronicle October 22, 29, November 5, 12, 2015
Metro Courier October 28, 2015
Revised: 1/8/2015
VENDOR
NAFECO
1515 MOULTON STREET,
WEST.
DECATUR, AL 35601
TEN-8 FIRE & SAFETY
243 W. RIVER BEND DRIVE
EATONTON, GA 31024
MUNICIPAL EMERGENCY
SERVICE
83 THORNHILL DRIVE
BRUNSWICK, GA 31525
ATTACHMENT 'B" YES YES
E-VERIFY 163356 206280
SAVE FORM YES YES
1. Coat
$771.00 $779.50
Coat Name Plate Lettering Cost per Letter (included in above
price)$5.00
2. Pants
$548.00 $593.65
3. Helmet w/ Eye Protection System
$242.12 $251.17
4. Helmet Shield
$52.94 $42.00
5. Hood
$28.99 $33.21
6. Boots/Leather
$249.58 $268.80
7. Boots/ Rubber
$113.75 $110.70
8. Gloves
$68.93 $61.50
9. Suspenders
$26.71 $40.13
TOTAL
$2,075.31 $2,185.66
Third year increase ______%
3.00% 4.00%
Fourth year increase _____%
3.00% 4.00%
Fifth year increase
_____%3.00% 4.00%
Bid Opening
Bid Item #16-084
Firefighting Protective Clothing
for Augusta, Georgia - Fire Department
Bid Due: Thursday, December 3, 2015 @ 11:00 a.m.
Total Number Specifications Mailed Out: 24
Total Number Specifications Download (Demandstar): 9
Total Electronic Notifications (Demandstar): 81
Mandatory Pre-Bid Conference: 2
Total packages submitted: 2
Total Noncompliant: 1
BID DURATION:
NON-COMPLIANT
Page 1 of 1
Planholders List - Onvia DemandStar
Gity of Augusta, GA (Augusta Commission)
Page I ofl
Logout I HelpUser: Mills, Phyltis Organization:
DEMANDSTAR
ry ONYIfi
My DemandStar Buyers
Log Bid lView Bidsl Log euote
Planholders List
Account Info
View Quotes Supplier Search Build Broadcast List Repotts
Member Name City of Augusta, GA (Augusta Commission)
Bid Number tTB-16-085-0-2015/nw
Bid Name Firefighting protective Clothing
1 Document(s) found for this bid
9 Planholde(s) found.
Add Planholder
Page 1 of 1
Formatfor Printing lGl
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Demandstarisaproductof onvia,tnc. (c)1997-20l6.Allrightsreserved. I Temsofuse I privacy
Supplier Name I Phone Fax Doc Count Attributes Programs Actions
Dana Safety Supply I Operating as Southern public
Safety Equipment & Southern Firearms 3368545536 3368543884 1. Small
Business Documents
DGG Taser Documents
Fisher Scientific 6302594647 0000000000 1 Documents
Fisher Scientific Co. LLC 7245172268 724517220s 1 Documentshaix north america 8663444249 8592810113 1 Documents
Shay Enterprise 253985669 1 2539856691 1 Documents
TEN-8 FIRE EQUIPMENT INC 8002288368 9417562598 1 Documents
Tingley Rubber Corporation Documents
VF Corporation Documents
http://www.demandstar.com/buyer/bids/Planholder_List.asp? _PlJ:Yo2Fbuyer%o2Fbids%2F... 211012016
COMMAND UNIFORMS BY JOHN
ATTN:BID AND CONTRACT DEPARTMENT
511 BROADSTREET
AUGUSTA, GA 30902
UNIFORMAL UNLIMITED
ATTN:BID AND CONTRACT DEPARTMENT
2047 MARTIN LUTHER KING BLVD
AUGUSTA, GA 30901
SIDNEY'S DEPT STORE & UNIFORM
ATTN:BID AND CONTRACT DEPARTMENT
558 BROAD STREET
AUGUSTA, GA 30901.1420
NATIONAL FIRE FIGHTER WILDLAND
CORP.
ATTN:BID AND CONTRAGT DEPARTMENT
1574W 6TH AVE
PO BOX 21107
EUGENE, OR 97402
BEST UNIFORMS
ATTN:BID AND CONTRACT DEPARTMENT
1424 CENTER PARK DR
CHARLOTTE NC 28217
UNITED STATES
NORTHERN SAFETY & INDUSTRIAL
ATTN: BID AND CONTRACT DEPARTMENT
4275 ARCO LANE, SUITE J
CHARLESTON, SC 29418
HOWARD WILLIS
ATTN:BID AND CONTRACT DEPARTMENT
FIRE ADMINISTRATION
DEANS BRIDGE ROAD
BEST UNIFORMS
ATTN:BID AND CONTRACT DEPARTMENT
2716 EXCHANGE DR
WILMINGTON NC 28405
UNITED STATES
BrD |TEM #16-084
FIRE FlGHTING PROTECTIVE CLOTH
FOR AUGUSTA FIRE DEPARTMENT
BID DUE: Thu., Dec. 3,2015 at 11a.m.
ARTISTIC DESIGNS
ATTN:BID AND CONTRACT DEPARTMENT
1809 GORDON HWY
AUGUSTA, GA 30904
UNIFORMS UNLIMITED
ATTN:BID AND CONTRACT DEPARTMENT
850 PRINCE AVENUE
ATHENS, GA 30606
NAFECO
ATTN:BID AND CONTRACT DEPARTMENT
1515 MOULTON STREET, WEST.
DECATUR, AL 35601
EMERGENCY EQUIPMENT SERVICE,
lNc.
ATTN:BID AND CONTRACT DEPARTMENT
2718MIKE PADGETT HWY.
AUGUSTA, GA 30906
UNIFIRST
ATTN:BID AND CONTRACT DEPARTMENT
3766 SOUTHSIDE INDUSTRIAL PKWY
ATLANTA, GA 30354
H&R FIRE & SAFETY
ATTN:
BID AND CONTRACT DEPARTMENT
10 DEAN ROAD,
CARTERSVILLE, GA 30121
MIKE ROGERS
ATTN:BID AND CONTRACT DEPARTMENT
FIRE ADMINISTRATION
DEANS BRIDGE ROAD
SOUTHERN MUNICIPAL EQUIPMENT CO
ATTN:BID AND CONTRACT DEPARTMENT
2931 MINERAL SPRINGS RD,
LEXTNGTON, SC 29073
BtD rTEM #16-084
FIRE FIGHTING PROTECTIVE CLOTH
FOR AUGUSTA FIRE DEPARTMENT
MAf LED Thu.22 Oct 2015
PIPELINE WORK CLOTHES
ATTN:BID AND CONTRACT DEPARTMENT
3843 WRIGHTSBORO RD
AUGUSTA, GA 30909
HAGEMEYER
ATTN:BID AND CONTRACT DEPARTMENT
1730 BARTON CHAPEL ROAD
AUGUSTA, GA 30909
BENNET FIRE PRODUCTS
ATTN: DANNY BENNETT oR
ATTN:BID AND CONTRACT DEPARTMENT
195 STOCKWOOD DRIVE, SUITE 170wooDsTocK, cA 30188
BERGERON PROTECTIVE CLOTHING
ATTN:BID AND CONTRACT DEPARTMENT
1024 SUNCOOK VALLEY HWY
UNlT 5.D
EPSOM, NH 03234
UNIVERSAL POLICE SUPPLY COATTN:BID AND CONTRACT DEPARTMENT
2O9O E. UNIVERSITY DRIVE # 111
TEMPE, AA85281
PRIME VENDOR INC
ATTN:BID AND CONTRAGT DEPARTMENT
4622 CEDAR AVENUE SUITE 123
WILMINGTON NC 28403
STROUD SAFETY
ATTN:BID AND CONTRACT DEPARTMENT
4101 SOUTH MAY,
OKLAHOMA CITY, OK 73119
CHIEF,
ATTN:BID AND CONTRACT DEPARTMENT
8604 CLIFF CAMERON DR., SUITE
105, CHARLOTTE, NC 28269
WONNE GENTRY
LSBOP OFFICE
Public Safety Committee Meeting
3/8/2016 1:10 PM
Authorize Award of Contract to Ten-8 Fire & Safety for Bid Item 16-084 Firefighter Protective Clothing
Department:Fire
Presenter:Christopher E. James, Fire Chief/EMA Director
Caption:Motion to authorize award of Bid Item #16-084 Firefigher Safety
Clothing to Ten-8 Fire & Safety subject to final contract
negotiations and to authorize the Mayor to execute such finally
negotiated contract.
Background:The Augusta Fire Department and the Procurement Department
have concluded the bid process for Bid Item #16-084, Firefighting
Protective Clothing. After review of the compliant bid proposals
by the Fire Department and Procurement Representatives, Ten-8
Fire & Safety Equipment was the only vendor to meet all the
specified requirements of the bid documents, is within the
allocated budget, and is consistent with the firefighting protective
clothing currently in use .
Analysis:Ten-8 Fire & Safety was the only bidder that met all the bid
specifications for firefighting protective clothing for the Augusta
Fire Department without any exceptions being taken. If awarded,
this contract will be valid for two years with (3) one year options,
if so requested by the Augusta Fire Department.
Financial Impact:Funding for this contract is allocated in the Fire Department's
operational budget. The Fire Department estimates the annual
contract to be approximately $110,000.
Alternatives:None at this time.
Recommendation:It is the opinion of the Augusta Fire Department that, Bid Item
#16-084, Firefighting Protective Clothing should be awarded to
Ten-8 Fire & Safety Equipment Inc. based on quality and
specification compliance.
Funds are Available
in the Following
Accounts:274-03-4110 / 53.11420
REVIEWED AND APPROVED BY:
Finance.
Procurement.
Law.
Administrator.
Clerk of Commission
To: Ms. Janice Allen Jackson, Administrator
Department Heads and Elected Officials
From: Ms. Tameka Allen, Information Technology Director
Date: February 12, 2016
RE: Information Technology 2015 Annual Report
The Augusta Information Technology Department (IT) is continuously working to provide our
customers with quality technological services and support. As you can see by this report, 2015 was a
very busy year filled with a number of projects to meet the growing demands of our customers.
We believe in operating our department as effectively and efficiently as possible while demonstrating
the value technology provides to our governmental agency, as well as, our citizens. Our mission is to
assist in making our customers successful.
Following are a few of the Information Technology Department highlights for the previous year of
2015:
Relocated Information Technology Department into a new Information Technology Building.
IT Customer Satisfaction annual survey demonstrated a 99% approval rating.
Ranked number three (3) in the nation amongst other cities our size in the Digital Cities Survey
conducted by the Center for Digital Government. This is the fifth consecutive year placing in the
top seven.
Partnered with the Mayor’s Office, Augusta Technical College and Richmond County Board of
Education to submit proposal for 2016 GenCyber Camp.
Coordinated Augusta Living Green Day for 2015.
Developed a Veteran’s Resources Website in order to provide information about Augusta-area
resources to Veterans.
Performed technology equipment refreshment for devices that reached their end of life cycle.
Installed various communication components to provide redundancy.
Upgraded a number of VoIP telephones to 1GB as part of the technology enhancement schedule.
Installed wireless coverage for the Municipal and Information Technology Building.
Completed a number of work orders to support the needs of our internal and external customers.
Performed a number of software application upgrades for various departments, to include our
Financial Enterprise Application, OneSolution.
Provided mapping and data services to external agencies to promote Augusta.
INFORMATION TECHNOLOGY
Tameka Allen
Director
Michael F. Blanchard Gary Hewett
Deputy Director Deputy Director
Augusta Information Technology Annual Report Page 2
Maintained Geographical Information Systems (GIS) property records and road features.
Provided graphical support for various agencies.
Installed communication equipment to provide load balancing and failover.
Supported CityWorks Implementation for Augusta Utilities.
Received an estimated 5.6M visitors to www.augustaga.gov
Received an estimated 426,821 visitors to GIS Maps Online.
Prevented and estimated 3.1 M virus/spam emails.
Implemented iNovah for Augusta Utilities.
More detailed IT activities by department are on the following pages:
Augusta Information Technology Annual Report Page 3
Augusta Information Technology
2015 Annual Report
Your Success is Our Mission
Augusta Information Technology Annual Report Page 4
Augusta Information Technology Annual Report Page 5
THE INFORMATION TECHNOLOGY BUILDING
May 2015 marked a significant event for the Augusta Information Technology Department. After years
located in multiple, makeshift facilities, the entire department was finally united under one roof.
The Augusta Information Technology Department has been located in multiple locations since the
1990's. The explosion in the growth of technology contributed to the need to distribute IT personnel in
non-contiguous offices – wherever space could be found. These technological driving forces included
the advent of personal computers, Geographic Information Systems (GIS), open systems, diverse
relational database management systems, greater security needs, Microsoft Windows and Server tools,
desktop phones, smart phones, laptops, and tablets.
In 2014 the Augusta Commission approved the construction of a new Information Technology building
which would enable IT to consolidate all of its personnel and functions under one roof. The new
building, which is adjacent to the Augusta Municipal Building, has the following characteristics:
Two floors with an elevator.
Square Footage: 1st floor 9,377, 2nd floor 9,547. The total building is 18,924 square feet.
Office space for 40+ IT staff members, enabling all IT employees to be in one location for the
first time in 18 years.
Computer Center with controlled entry and a raised floor.
Warehouse space for computers and other equipment awaiting deployment or disposal.
Assembly space for computers to be configured pre-deployment to customer departments.
Training Facility / Meeting Room.
Two dedicated conference rooms.
Garage for installation of equipment in vehicles.
Augusta Information Technology Annual Report Page 6
The New IT Data Center
The previous data center was retrofit into an old annex building for the Richmond County Clerk of
Court. Built in the 1950s, the old facility was not ideal for functioning in a modern technology
environment. The new IT Data Center has the following characteristics:
The entire second floor (10,000 SQ FT) is raised. This allows full access for electrical and low
voltages modifications.
Most of the walls on second floor are modular. As changes to the data center and office space are
necessary, modifications can be made with little impact to continued operations.
Access control is in place for all exterior doors and interior corridors, where necessary.
The data center is surrounded by glass partitions to improve cold/hot air containment and
security.
The data center is protected from power failures with a generator, and the generator is filtered
through an Uninterruptible Power Supply (UPS).
Three air conditioners are in place. Two twenty-ton units serve as a primary and secondary. One
fifteen-ton unit would supply air conditioning during commercial power outages while running
on generator power.
All transmission media demarcation occurs in a separate secured room. This provides access to
vendor equipment while restricting access to the data center.
A separate staging room is used to burn-in equipment prior to installing it in a live environment.
This reduces the likelihood of failures when equipment is placed into production.
A hot-aisle containment system is utilized to improve airflow, reduce power consumption, and
improve security.
311
Provided ongoing support for Motorola PremierOne application.
Augusta Information Technology Annual Report Page 7
Provided ongoing support for Cisco UCCX IVR application.
Provided ongoing support for Elemos software application.
Provided support for the Lucity application.
Completed 233 work orders.
Provided support for customized Cognos reports for Motorola PremierOne application.
Implemented 311 Motorola/Cityworks Interface.
Provided ongoing support for OneSolution application.
Provided ongoing support for NovusAgenda application.
Provided ongoing support for ADP EeTime application.
Processed multiple network and application security requests.
Provided and coordinated IT purchases based on departmental needs.
Coordinated and assisted with implementation of City Works/Motorola interface.
Coordinated and assisted with implementation of City Works/Motorola interface for Cityworks
upgrade.
Provided ongoing support with Motorola interface to Lucity application.
Provided ongoing support with Motorola interface to CityView application.
Provided ongoing support for the CityView Application.
Provided ongoing support for the Chameleon Application.
Processed multiple Open Records Requests for CityView information.
Researched and coordinated discussions and purchases for 311 Emergency Contingency Plan.
Assisted with support of IVR.
Maintained and enhanced Pictometry Connect Organization to ensure 311 has a backup support
system for valuable information including Commission Districts, Utilities, Customer
Information, and other city department data.
Monitor Motorola Application to ensure application is online and ready to support customers
with updated data, functioning scripts, and provide backup support via Augusta Maps Online and
Pictometry Connect.
Maintain 311 Geodatabase with nightly updates for GIS data for addressing, parcels, utilities,
roads, and all required user department data.
Updated media graphics for 311 including multi-lingual community advertisements for buses
and new device formatting for mobile solution.
Supported Interface with Cityworks to improve addressing transfer from Motorola CSR.
Quoted, Managed and Installed 4 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for extra network data drops.
Completed MAC process for installation of new color printer.
Completed MAC process for installation of Audio-Visual equipment.
ADMINISTRATORS OFFICE
Enhanced SPLOST Web Site to support transparency and provide public with information about
Augusta SPLOST issues.
Completed 165 work orders.
Developed online survey for Augusta Government Leadership Program.
Augusta Information Technology Annual Report Page 8
Provided ongoing support for OneSolution application.
Upgraded VOIP telephones to 1 GB devices.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for NovusAgenda application.
Provided coordination of IT purchases based on department needs.
Processed multiple network and application security requests.
Processed ongoing support for OneSolution application.
Graphical support for slide presentations including Mayors Presentations, Special Program
Posters (Book Drive, Reading Everyone Wins, Google Event)Social Media Ads (ex. Mayors
Cyber Monday), communication graphics (ex. GRU Student Presentations), media ads (ex.
Georgia Trend Magazine), for the commission and community presentations.
Updated Facilities dataset, add Used As, Rentals, Ownership, Tenants, and map for website and
ArcGIS Online web services.
Supported Hyde Park mapping and presentation.
Created Government Complex Map for citizens to see locations of new buildings and address
updates.
Supported Enterprise-Wide Software Consolidation plan, provided data reviews, department
assessments, and scope support.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 4 new equipment orders.
Completed MAC process for Audio-Visual display implementation.
ANIMAL SERVICES
Provided ongoing support of applications including EeTime, NovusAgenda and OneSolution.
Completed 182 work orders.
Programmed and installed new Auto Attendant.
Upgraded VOIP telephones to 1 GB devices.
Provided ongoing support for ADP EeTime time clocks.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for NovusAgenda application.
Provided ongoing support for OneSolution application.
Processed multiple security requests.
Provided ongoing support for the Chameleon Application.
Provided ongoing support for IT related purchases.
Performed multiple password resets for the Chameleon application.
Assisted with cleaning up addresses in Chameleon.
Implemented multiple Chameleon reports for Animal Services.
Performed multiple installs of the Chameleon software applications.
Populated Address Checker with Master Road and Address (MRAD) information.
Migrated the Chameleon application to new servers.
Implemented credit card processing.
Upgraded the Chameleon application to version 44.
Implemented PostMaster for the Chameleon application.
Augusta Information Technology Annual Report Page 9
Upgraded MapViewer to version 3.15.10.17.
Conducted MRAD/Chameleon address cleanup, MRAD training, and integration discussion with
vendor for requirements, and future project support.
Provided graphics support for community outreach, adoption poster campaign for dogs and cats,
create modified graphics for advertisements for public display including bus shelters and vehicle
wraps.
Provided secured layers access for Augusta Maps to employees for information access.
Quoted, Managed and Installed 6 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for installation of equipment for new veterinarian.
AUGUSTA CANAL AUTHORITY
Provided ongoing support of ADP EeTime application.
Provided grant application support for Augusta Canal Authority including mapping and large
scale printouts, data exports for consultants, and feature class management of existing canal
features and proposed projects. Supported community outreach on current projects.
Supported Future Trails Project.
AUGUSTA LIBRARY
Provided ongoing support for ADP EeTime application.
Completed 23 work orders.
AUGUSTA REGIONAL AIRPORT
Provided ongoing support for FBO Manager and Front Desk applications.
Enrolled employees in Biometrics for EeTime.
Implemented Total Aviation Software which replaces FBO Manager and Front Desk.
Completed 210 work orders.
Provided annual Masters Week support services.
Upgraded VOIP telephones to 1 GB devices.
Installed new server for VoIP failover.
Continued support of ARA departments.
Provided ongoing support of Phoenix software and credit card processing.
Provided ongoing support for NovusAgenda application.
Provided ongoing support for OneSolution application.
Provided coordination of IT purchases based on departmental needs.
Provided support for ADP EeTime application.
Provided support for ADP EeTime time clocks.
Researched alternative software solutions for FBOManager.
Upgraded ManagerPlus to ManagerPlus Pro.
Provided mapping support and future zoning ordinance support, attended meetings, and provided
feedback on proposed ordinance.
Augusta Information Technology Annual Report Page 10
Coordinated demonstrations for GIS centric vendor software to support future work order
project.
Upgraded network distribution switch.
Upgraded all wireless access point for terminal Wi-Fi access.
Quoted, Managed and Installed 6 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for inventory exchange of equipment.
Completed MAC process for upgrade of AutoCAD software.
Completed MAC process for upgrade of Pollock devices.
BOARD OF ELECTIONS
Enhanced Board of Elections Web Site with new icons and structure.
Supported General Election on November 3, 2015 with posting of Election Results.
Assisted with implementation of Facebook for the Board of Elections.
Completed 139 work orders.
Provided ongoing support of ADP EeTime application.
Provided ongoing support of OneSolution application.
Provided ongoing support of NovusAgenda application.
Processed multiple security requests.
Provided ongoing support for IT related purchases.
Provided Precinct Support, feature class modifications, mapping, and meeting support.
Graphics and Mapping support for Election.
Continued support of BOE software with the MRAD to ensure correct spelling, road types, and
zip codes.
Maintained Polling Places, Commissioners, and State feature classes with for elections mapping
and support.
Supported the BOE in vacant property comparison to analyze voter locations.
Supported special election for District 7, mapping and delivery route support.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 5 new equipment orders.
Completed MAC process for repair of damaged network connectivity.
Completed MAC process for Network/Telecom expansion.
Completed MAC process for upgrade of Pollock devices.
CIVIL AND MAGISTRATE COURT
Completed 159 work orders.
Provided ongoing support of ADP EeTime application.
Provided support of the Initial Appearance System for the Civil and Magistrate Court.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 11 new equipment orders.
Augusta Information Technology Annual Report Page 11
Completed MAC process for network expansion at front counter.
Completed MAC process for upgrade of Pollock devices.
CLERK OF CIVIL AND MAGISTRATE COURT
Upgraded Court Management Software to latest web version of ICON CMS360.
WARRANTS
Completed 137 work orders.
Provided ongoing support of the EWI application.
CLERK OF COMMISSION
Redesigned the Commissions, Authorities, and Boards Web Site.
Completed 140 work orders.
Assisted with voting software during Commission and Committee meetings.
Relocated department to new location.
Provided ongoing support of NovusAgenda software application.
Provided ongoing support for ADP EeTime application.
Provided coordination of IT purchases based on department needs.
Processed multiple network and application security requests.
Provided ongoing support of LaserFiche software application.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 4 new equipment orders.
Completed MAC process for relocation.
Completed MAC process for additional network drops in conference room.
Completed MAC process for additional Telecom equipment.
CLERK OF COURT
Completed 599 work orders.
Provided support for ADP EeTime application.
Provided support of ICON CMS360.
Performed multiple installs of CDIMS software applications.
Provided ongoing support for IT related purchases.
Provided ongoing support for the CDIMS Applications.
Processed multiple security requests.
Provided ongoing support for the FiFa Interface process.
Provide ongoing support for the Print/FAX server.
Implemented the COTT Scan Applications.
Provided support to convert microfilm images to digital format to import into CDIMS.
Processed multiple vendor access requests for CDIMS.
Digitized and imported microfilm images from 07/01/1986 - 01-02-1992 into COC Web Public.
Implemented Pollock`s PaperCut software application.
Augusta Information Technology Annual Report Page 12
Migrated to a new CDIMS application server.
Worked with GSCCCA to resolve persistent errors when exporting real estate files.
Implemented the late filing penalty fee for Foreclosure Deeds.
Provided updated Augusta Maps hands on training and open forum to discuss software
enhancements and Master Address and Road Database questions for general public and
abstractors.
Provided troubleshooting for public computers and collaborated with network to provide
resolution to issues.
Quoted, Managed and Installed 5 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for laptop replacements.
COMMISSIONERS
Completed 18 work orders.
Provided individual support for Commissioners as requested.
Provided coordination of IT purchases based on department needs.
Provided detailed district maps for Commissioners supporting their constituents.
CORONER`S OFFICE
Completed 76 work orders.
Provided support for ADP EeTime application.
Provided support for OneSolution application.
Modified and re-implemented CoronerNET application for the Coroner`s Office.
Quoted, Managed and Installed 6 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
DANIEL FIELD AIRPORT
Completed 6 work orders.
Provided annual Master`s Week support services.
Assisted customer in entering NovusAgenda items.
DISADVANTAGED BUSINESS ENTERPRISE (DBE)
Completed 54 work orders.
Provided support for ADP EeTime application.
Provided ongoing support for OneSolution application.
Processed network and application security requests.
Provided ongoing support for NovusAgenda application.
Implemented Contract Management module of OneSolution.
Provided graphics support for display and presentations.
Augusta Information Technology Annual Report Page 13
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
DISTRICT ATTORNEY
Completed 368 work orders.
Provided support for ADP EeTime application.
Supported DA’s use of Pictometry, including individual logins and onsite software training for
staff.
Provided the District Attorney’s Office with large format jury displays including maps and
diagrams to support visualization of victim locations, criminal events, and perpetrator activities
during the case.
Provided the District Attorney’s Office with customized Harrisburg map for community
outreach, showing crime, housing, census, zoning, and sales data.
Quoted, Managed and Installed 2 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for laptop replacements.
Completed MAC process for relocation of computers for building maintenance (Columbia
County Office).
E911 DISPATCH
Enrolled employees in Biometrics for EeTime.
Completed 425 work orders.
Provided Biometric support for EeTime Time clocks.
Provided support for ADP EeTime application.
Provided support for OneSolution application.
Provided support for NovusAgenda application.
Installed a NetClock to have the AT and T phone system, New World RMS, and phone recording
software all on one centralized time.
Provided ongoing support of New World CAD.
Upgrade versions of New World CAD throughout the year.
Provided support for the AT&T Viper System Upgrade.
Maintained python code to automated data updating to ensure timely scheduled database updates
for Crime Mapping.
Coordinated GIS Addressing initiatives with E911 Support Staff, provided MRAD Training and
GIS Mapping.
Continued feature class validation and mapping support to tailor data and dispatch map to user
and software requirements.
Provided support for improving New World integration with GIS data.
Analyzed 911 Address Override Reports in order to resolve centerline ranges problems, missing
address points and quantify what truly should have been overridden.
Updated and provided troubleshooting for New World System Updates.
Augusta Information Technology Annual Report Page 14
Implemented full functionality of New World CAD and Mapping for E911 to the programs
capacity for GIS Integration.
Supported Viper/Intrado Data Collection, Upgrade, and Training.
Installed Wi-Fi Access Points for the E911 Training Room.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 10 new equipment orders.
Completed MAC process for network expansion in Training Lab.
EMERGENCY MANAGEMENT AGENCY
Enhanced EMA Web Site with new icons and structure, including major revisions to extreme
weather pages.
Completed 30 work orders.
Provided 6 VOIP phones and one speaker phone for the EOC.
Worked with Emergency Management Staff to create new feature classes to support EMA
including prone flood area. Continuing to work with EMA to identify data resources and discuss
future data needed to support emergency response.
Supported grant application with GIS Analysis of population.
Supported Emergency Management Crisis Track Software Initiatives and Training.
Supported Flooding Emergency Call Up for staffing during the 2015 Flood Event, provided GIS
mapping, ArcGIS Online Mapping Access and Support.
Created interactive online Story Map of 2015 Flooding.
Quoted, Managed and Installed 1 new equipment order.
ENGINEERING
Provided support for the Lucity application.
Developed multi-page web site to support implementation of Stormwater fee.
Completed 330 work orders.
Ordered, programmed and installed 40 new cellphones as replacements for radios.
Set up new users for Stormwater call center.
Implemented Stormwater billing in enQuesta.
Implemented and supported IVR phone system.
Provided support for the Lucity application.
Provided support for the Hydraflow application.
Provided ongoing support of NovusAgenda application.
Provided coordination of IT purchases based on departmental needs.
Provided support of ADP EeTime application.
Processed multiple network and application security requests.
Processed multiple MAC requests based on departmental needs.
Maintained AED database, provided staff support, database backups, and GIS expertise.
Exported feature class data to CAD format for consultants and surveyors working with
Engineering on various studies and projects.
Augusta Information Technology Annual Report Page 15
Maintained Engineering Pictometry Organization, created user logins, and provided training for
staff interested in utilizing Pictometry POL for pre-engineering planning efforts and tree
management.
Created ArcGIS Online Maps, Groups, Users, and ArcGIS Collector projects for AED to utilize
in mobile data collection.
Performed Analysis on Engineering’s Road Book in order to validate information and correct
data which was added to the master road name table.
Supported Citizen Engagement for Stormwater with graphics, brochures, mapping, etc.
Created Stormwater map theme for Augusta Maps to enable citizens to search properties for
impervious surface and billing information for new program.
Provided GIS data analysis and updating for consulting firm data for Stormwater, adding new
parcels for 2015 and updating parcel line work.
Installed new Fiber from IT new building to Engineering for 10 Gig support.
Quoted, Managed and Installed 12 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for Ricoh Interactive Display.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for upgrade of AutoCAD software.
STREET LIGHTING
Completed 9 work orders.
Processed multiple network and application security requests.
Provided coordination of IT related purchases.
Provided support for GIS Users in creating, maintaining, and revamping GIS data for street
lighting.
TRAFFIC ENGINEERING
Completed 85 work orders.
Processed multiple network and application security requests.
Provided ongoing support for OneSolution application.
Provided and coordinated support for equipment needs for Masters Week.
Provided support for ADP EeTime application.
Provided ongoing support for Lucity.
Provided ongoing support for NovusAgenda application.
Processed multiple MAC requests based on departmental needs.
Provided secured web service on Augusta Maps for internal staff to access for locating Traffic
related data.
Supported Traffic Engineering GIS Staff with feature class creation and maintenance.
Supported Georgia Power and Jefferson Electric data acquisition for mapping and future audit.
Supported Fiber Installation Project including feature class creation, location validation,
conceptual maps, and directed schema criteria for fiber installation GPS Collection. Established
GIS Fiber Procedure and coordinated with multiple departments and consultants.
Supported traffic in preparation for Cityworks, demonstrations, meetings, and coordination.
Augusta Information Technology Annual Report Page 16
ENVIRONMENTAL SERVICES
Provided support for the Elemos application.
Provided support for the Faster application.
Provided support for the Insight application.
Provided coordination of IT purchases based on departmental needs.
Processed multiple network and application security requests.
Provided ongoing support for OneSolution application.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for ADP EeTime time clocks.
Provided ongoing support for NovusAgenda application.
Upgraded ADS Security application.
Updated calculations of road miles, created new maps and exported data to excel for internal
staff to support hauler areas for solid waste.
Provided support for vacant lot reporting by geocoding existing excel data maintained by office.
Modified solid waste hauler and pick up days procedure for display on Augusta Maps, Solid
Waste Vendor Website, 311 Application via web services.
Provided GIS vendor support for Elemos, Re-Collect, etc.
Completed 237 work orders.
Quoted, Managed and Installed 6 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for TSAV and Smartboard repair.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Assisted customer in completing EEO data for 2013-2015 reporting period.
Completed 49 work orders.
Provided ongoing support of NovusAgenda application.
Provided assistance with files needed for development of EEO AA plans in PeopleFluent.
Process multiple network and application security requests.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
EXTENSION SERVICES
Completed 10 work orders.
Provided ongoing support of ADP EeTime application.
FINANCE
Supported transparency by posting financial documents to the web site during the 2016
budgeting process.
Upgraded from 14.3 to 15.2 version of OneSolution.
Completed 195 work orders.
Augusta Information Technology Annual Report Page 17
Processed multiple network and application security requests.
Provided coordination of IT purchases based on departmental needs.
Provided support for OneSolution application.
Continued to assist with the implementation of OneSolution Grants Management module.
Provided support for ADP EeTime application.
Provided support for NovusAgenda application.
Developed and modified CDD reports based on customer specific criteria.
Continued to manage project plan, coordinate major stakeholder resources and manage upgrade
project for IFAS 7.9 to OneSolution 14.2.
Quoted, Managed and Installed 9 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for replacement of old equipment.
Completed MAC process for laptop replacements.
ACCOUNTING
Provided ongoing support for the OneSolution application.
Completed 184 work orders.
Upgraded VOIP telephones to 1 GB devices.
Provided ongoing support of ADP EeTime application.
Provided coordination of IT purchases based on departmental needs.
Provided ongoing support of OneSolution application.
Provided ongoing support of NovusAgenda application.
Processed multiple network and application security requests.
FLEET MANAGEMENT
Completed 117 work orders.
Provided ongoing support of NovusAgenda application.
Provided coordination of IT purchases based on departmental needs.
Managed project to upgrade FASTER from Version 6.0 to Version 6.9.
Implemented FASTER Service Center in FASTER 6.9.
Implemented FASTER Dashboard in FASTER 6.9.
Provided ongoing support for ADP EeTime application.
PAYROLL
Completed 72 work orders.
Assist Payroll with implementation of Vacation Buy Back.
Provided ongoing support on ADP EeTime application.
Assisted in 2015 W2 processing.
Assisted in 2015 1099 Magnetic Media processing.
Upgraded VOIP telephones to 1 GB devices.
Ran bi-weekly PYHEXT Utility.
Provided ongoing support for OneSolution application.
Augusta Information Technology Annual Report Page 18
Upgraded ADP EeTime to current version.
Processed multiple network and application security requests.
Assisted with implementing change when CSRA Credit Union merged with Associated Credit
Union.
Began process for implementing Vendor Management.
RISK MANAGEMENT
Completed 88 work orders.
Upgraded VOIP telephones to 1 GB devices.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for OneSolution application.
Provided ongoing support for NovusAgenda application.
Provided ongoing support for in-house developed application RISK.
FIRE DEPARTMENT - ADMINISTRATION
Completed 339 work orders.
Provided ongoing support for FASTER application.
Provided support for ADP EeTime application.
Provided support for NovusAgenda application.
Provided support for OneSolution application.
Provided support of Firehouse application.
Implemented Firehouse Inspector Module for Inspectors to use iPad`s in the field.
Upgraded versions of New World Mobile throughout the year.
Implemented FASTER Service Center.
Implemented FASTER Dashboard.
Supported ArcGIS Online project for the Fire Department to modify their GIS feature classes for
battalions and sector maps.
Continued addressing coordination with the Fire Department in the review process for all new
development in Augusta, MRAD training, and continued support for GIS related projects.
Created maps for Individual Engine Co Areas for Training.
Fire Department Response Data Review.
Quoted, Managed and Installed 14 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Installed Network connectivity through Comcast for the Fire Department at Forestry Building on
Tobacco Road.
Completed MAC process for Smartboard repair.
Completed MAC process for network data drops.
Completed MAC process for network expansion (Fleet location).
Completed MAC process for network connectivity (Logistics).
Completed MAC process for Wireless connectivity (Fire Station #15).
Completed MAC process for Wireless connectivity (Fire Station #18).
Completed MAC process for Wireless connectivity (Fire Station #19).
Augusta Information Technology Annual Report Page 19
FIRE DEPARTMENT - PREVENTION
Provided support for ADP EeTime application.
Provided support for NovusAgenda application.
Provided support for OneSolution application.
FIRE STATIONS
Completed 47 work orders at Fire Station #1.
Completed 17 work orders at Fire Station #2.
Completed 47 work orders at Fire Station #3.
Completed 10 work orders at Fire Station #4.
Completed 10 work orders at Fire Station #5.
Completed 29 work orders at Fire Station #6.
Completed 27 work orders at Fire Station #7.
Completed 40 work orders at Fire Station #8.
Completed 28 work orders at Fire Station #9.
Completed 18 work orders at Fire Station #10
Completed 18 work orders at Fire Station #11.
Completed 5 work orders at Fire Station #12.
Completed 16 work orders at Fire Station #13.
Completed 13 work orders at Fire Station #14.
Completed 16 work orders at Fire Station #15.
Installed Wi-Fi Access Points for Fire Station #15.
Completed 15 work orders at Fire Station #16.
Completed 14 work orders at Fire Station #17.
Completed 20 work orders at Fire Station #18.
Installed Wi-Fi Access Points for Fire Station #18.
Completed 14 work orders at Fire Station #19.
Installed Wi-Fi Access Points for Fire Station #19.
FORESTRY
Completed 8 work orders.
Installed Network connectivity through Comcast for the Forestry Garage Building on Tobacco
Road.
HEALTH AND WELLNESS CENTER
Completed 2 work orders.
Provided monthly employee demographic file submission.
HEERY ENGINEERING
Completed 17 work orders.
Provided support for IT Building including printing plans.
Augusta Information Technology Annual Report Page 20
HOUSING AND COMMUNITY DEVELOPMENT
Completed 201 work orders.
Processed multiple network and application security requests.
Provided support for ADP EeTime application.
Provided coordination of IT purchases based on departmental needs.
Provided ongoing support for OneSolution application.
Provided ongoing support for NovusAgenda application.
Maintained web mapping projects to support Environmental reporting required by state
organizations by the Housing and Community Development staff to expedite their visual area
analysis.
Supported homeless study for the Housing and Community Development, attended meetings,
printed maps, and trained volunteers on future methods for electronic data collection using
ArcGIS Online.
Provided data to consultants and mapping support for various studies requested by Housing and
Community Development.
Modified existing feature classes and provided updates for supporting Housing and Community
Development activities.
Coordinated and updated for Public Housing Feature Class with Augusta Housing Authority.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 7 new equipment orders.
Completed MAC process for relocation of equipment for carpet installation.
HUMAN RESOURCES
Completed 340 work orders.
Began work on FMLA/HREMPF implementations.
Processed weekly BEN018 file for ADP.
Processed bi-weekly BEN014 file for ADP.
Processed bi-weekly FSA file for ADP.
Imported employees from OneSolution to ADP EeTime.
Assisted with providing updated list of eligible employees and dependents to HealthStat.
Developed and modified specific CDD reports based on customer specific criteria.
Provided ongoing support for OneSolution application.
Processed multiple network and application security requests.
Provided ongoing support for NovusAgenda application.
Provided coordination of IT purchases based on departmental needs.
Coordinated and provided IT related support for Open Enrollment needs.
Processed bi-weekly reimbursement files for various gym memberships for employee wellness.
Developed project and coordinated resources for Cisco UCCX IVR solution.
Assisted HR in PCN cleanup.
Assisted with implementation of provider move to Cigna Group Insurance.
Quoted, Managed and Installed 4 new equipment orders.
Augusta Information Technology Annual Report Page 21
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
INFORMATION TECHNOLOGY
Enhanced Information Technology Web Site with new icons and structure.
Prepared a Veteran`s Resources Web Site in order to provide information about Augusta-area
resources to Veterans.
Obtained approval for Forms Management System, which will automate paper forms for
employees inside the network and for citizens from the web site. System is expected to
implement in January 2016.
Created videos in honor of Veterans Day to honor the Augusta area service members who were
killed in action or died in service in World War II, Korea, Vietnam, and Iraqi Freedom.
Upgraded Laserfiche to Version 9 (Avante) as a precursor to the implementation of Forms
Management in the 1st Quarter of 2016.
Completed 7470 work orders.
Developed the 2015 IT Customer Service Survey for online submission.
Relocated data center to new location.
Converted PRI`s from copper to fiber media.
Installed new 3PAR SAN for server virtualization.
Coordinated relocation of backbone fiber to new Information Technology building.
Relocated network hardware from old to new Information Technology building.
Installed Wi-Fi connectivity in new Information Technology building.
Installed and setup two Hewlett Packard blades for server virtualization.
Installed racks and hardware in DEMARC room in new Information Technology building.
Installed new music on hold.
Worked with Motorola to update the annual maintenance agreement with a corrected inventory.
Was able to maintain the same pricing as 2014.
Worked closely with all departments to ensure they had no issues with their communication
equipment and MDT`s.
Provided support of ADP EeTime application.
Provided ongoing support for OneSolution application.
Developed or modified current CDD reports based on customer specific criteria.
Provided ongoing support for ADP EeTime time clocks.
Internet Emails Processed: Received 7,680,333 - Sent 1,281,380 - Spam Blocked 3,129,398 -
Viruses Blocked 3,293.
Installed FatPipe appliances which enabled us to connect two diverse ISP connections and make
it appear as one connection. This provides load balancing of the two Internet connections and
failover if one ISP goes down.
Reconfigured all Outside IPs of the firewall to work correctly with the FatPipe solution.
Installed and configured an ASA firewall as the default gateway to replace the old core router.
This was necessary to get BlueCoat proxies to work properly. This required to make several
routing changes to work properly.
Coordinated the Earth Day Augusta 2015 event with Phinizy Swamp and GRU.
Processed multiple security requests for terminations.
Augusta Information Technology Annual Report Page 22
Created new training materials and organized bi-weekly training for internal and external
customers for the new Augusta Maps product.
Implemented GIS Portal on ArcGIS Online, updating existing maps available for download to
web maps for live updates via database replication.
Coordinated fiber feature class updates for identifying location, connectivity, ownership, and
maintained the data so it is available on a secured layer for internal planning purposes.
Continued to work with ESRI and internal network staff to identify and add infrastructure that
would support future growth and expansion of GIS Capabilities online.
Continued to expand ArcGIS Server Secured Layer for GISmap and offered training for multiple
departments on the ability to share “internal only” data.
Reported to Google Maps incorrect business locations, road names, addressing issues and
missing roads for correction on their online mapping application to improve navigation in
Augusta since this tool is popular with the public.
Continued collaboration with Board of Education on MRAD provided valuable addressing
information.
Created online map for Board of Education to track scoring in Richmond County Schools.
Maintained over 150 GIS feature classes for the Augusta Enterprise Geodatabase.
Expanded ArcGIS Online for Augusta, GA including include the Administrators Office, Tax
Commissioner. ArcGIS Online will streamline map and data sharing, collaboration, and mobile
data collection.
Verification of boundary data for Census Survey.
Maintained GIS property records in the Augusta Enterprise Geodatabase, including the
following:
o 137 Right-of-Way modifications
o 9 new subdivisions
o 233 additional parcels
o 98 parcel modifications
o 55 combines
Maintained Authoritative Road Feature Dataset and incorporated Road Book information, to
include:
o 90 new features
o 11,704 edits and validations by GIS Technicians, including range corrections, routing
calculations, and splitting at county line for accurate mileage counts.
o Added 4 missing roads.
Reviewed road projects for 2015, including:
o 4 pending
o 2 approved (final plat recorded or site plan approved)
o 1 honorary naming
o 1 administrative naming
o 1 appeal
o 1 received
Maintained authoritative data for building outlines, analyzed assessor data, reviewed permit
applications and plan submittals.
Supported departmental and public outreach for GIS Addressing, Road Enhancements, and
Engagement for the Master Road and Addressing Database (MRAD). Created public mailings,
Augusta Information Technology Annual Report Page 23
posted awareness posters in departments and community centers, and maintained social media
for community engagement.
Reviewed plans and assigned addressing for Augusta under the Master Road Address Database
(MRAD) Project including the review of:
o 95 Site Plans (Commercial/Multi-Family)
o 13 Development (Subdivisions)
o 3098 Addressing assignments (mobile home entries increased count)
o 651 Address changes
o 6,699 edits and validation, which included structure point location, spelling corrections,
and collection of unit numbering. .
Provided CityView Upgrade Support for GIS Web Service.
GIS, as Augusta’s coordinator of addressing updates to all internal and external agencies
continued to work extensively with the E911, US Postal Service, Planning and Development,
Board of Education, and Tax Assessors, Tax Commissioners, Clerk of Court, Utilities,
Engineering departments to raise awareness of the importance of addressing to all departments.
Upgrade Pictometry Connect Service, which can be shared on Augusta Maps GIS Web
Application with Emergency Response and Business Development Partners.
Updated GIS Documentation including User Guides for Parcel Editing, Augusta Maps,
Cityworks, Motorola 311, Addressing Vendor Guide, Addressing and Road Database
Maintenance, etc.
Installed 22 Wi-Fi Access Point for total Wi-Fi coverage of the Municipal Building.
Installed FAT Pipe hardware for our redundant Internet Service Providers.
Installed new HP BladeSystem c7000 Enclosure.
Quoted, Managed and Installed 112 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for additional network data drops.
Completed MAC process for Ricoh Interactive Display.
Completed MAC process for GIS Scanner.
Completed MAC process for ADP clock relocation in Municipal Building.
Completed MAC process for IT Training room expansion.
JURY CLERK
Set up the ability for the Jury Clerk to check in Jurors using a barcode scanner.
Set up additional phone lines for the Jury Clerk.
JUVENILE COURT
Completed 86 work orders.
Provided ongoing support to the Juvenile Court as needed.
Completed 3 work orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for upgrade of Pollock devices.
Augusta Information Technology Annual Report Page 24
LAND BANK AUTHORITY
Completed 48 work orders.
Created Land Bank GIS data and ArcGIS Online (AGOL) Interactive Map for data sharing
between Tax Commissioners, Land Bank, Housing & Community Development, and
Administrator`s Office.
LAW DEPARTMENT
Completed 143 work orders.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for NovusAgenda application.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 3 new equipment orders.
LAW LIBRARY
Provided ongoing support to the Law Library.
MARSHAL`S OFFICE
Relocated department to new location.
Relocated DEMARC for security system to new location on 1st floor.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for OneSolution application.
Provided on-going support of New World Mobile and LERMS.
Completed 196 work orders.
Quoted, Managed and Installed 4 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for relocation.
Completed MAC process for laptop replacements.
AUGUSTA REGIONAL AIRPORT
Provided ongoing support for ADP EeTime application.
Provided on-going support of New World NCIC for the Airport Marshal Staff.
MAYOR'S OFFICE
Developed online survey for Reading Mentor Program.
Processed multiple network and application security requests.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for NovusAgenda application.
Provided ongoing support of Weblink application.
Provided coordination of IT purchases based on departmental needs.
Augusta Information Technology Annual Report Page 25
Updated web site to reflect preferences of the new Mayor, Hardie Davis, Jr.
Completed 86 work orders.
Quoted, Managed and Installed 7 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for Audio-Visual equipment installation.
NON-COUNTY
Supported the Economic Development Authority (EDA) of Richmond County with mapping and
data requests on numerous time-and-content sensitive projects. GIS provided over 50 maps of
this nature, including marketing of commercial and industrial sites to potential industries
evaluating relocation to Augusta.
Provided map of available parking to the Greater Augusta Arts Council for 2015 Westobou and
Arts in the Heart Festival.
Provided data and support for the CSRA Regional Commission special economic development
projects.
Supported Augusta Sports Council with mapping and addresses for community mailings for
events including the 2015 Half Marathon, Ironman, and 10K events.
Supported Augusta Tomorrow in mapping and planning efforts for marketing, including plans
for the Medical District Area, Westobou Crossing and other sites targeted in Augusta in their
Westobou Master Plan.
Supported Downtown Development Authority mapping for events including parking availability
for Arts in the Heart and Westobou.
Provided GIS data for the Georgia Regents University Projects, Planning, and GRU Race Day.
Created maps and established regular communication with outside agencies (including the US
Postal Service, Board of Education, and Health Department) in support of improved Augusta
addressing initiatives.
Provided GIS data for numerous Augusta sponsored studies including parks, transit, parking
inventory, ADA compliance activities, etc.
Provided Public and Community Support for Augusta Maps Application, Map Creation, and
Data Validation.
Supported the Economic Development Authority (EDA) of Richmond County with Airport
mapping and graphics for Aviation Conference.
Provided mapping to public though sales of maps and data by written request.
Created banners, graphics, flyers in support of the government supported events.
PLANNING AND DEVELOPMENT
Converted ARTS web site to enhanced format for Transportation 2040 Project.
Assisted with implementation of Facebook for the Planning and Development Department.
Relocated department to new location.
Provided ongoing support for NovusAgenda application.
Provided ongoing support for OneSolution application.
Provided ongoing support for ADP EeTime application.
Augusta Information Technology Annual Report Page 26
Processed multiple security requests.
Provided ongoing support for IT related purchases.
Performed multiple installs of the CityView software applications.
Performed multiple password resets for the CityView application.
Provided ongoing support for the PLAZID Application.
Created and supported citizen engagement by deploying a GIS Mapping Public Comment
Application for ARTS Transportation Vision 2040
http://gismap.augustaga.gov/auggagis/ARTSPublicComment/.
Supported Opportunity Zone Annual Report. Provided extensive GIS Analysis from data
imported from various systems for property information within each zone, building permits, code
enforcement actions, crime rate, and new businesses.
Used GIS data creation from CityView scripts to coordinate new procedures with IT and
Planners to ensure methodology is approved, documented, and providing usable data for all
departments.
Maintained and modified GIS data for CityView ArcGIS Server web services, supporting new
inspector areas, realignment of code enforcement areas, and address validation for pending,
current, and retired addresses from MRAD.
Maintained Zoning GIS Feature Classes and Mapping Support, including 26 Zoning Changes
and 18 Special Exceptions.
Coordinated and supported additional changes to the MRAD/CityView integration.
Continue integration initiative of Planning and Developments GIS Feature Classes into
Augusta`s Enterprise Geodatabase to support decision making and web access for other city
departments data needs. Planned additional data integration and creation with Planners.
Provided GIS analysis and mapping support for Code Enforcement, including geocoding
demolition permits, redistricting inspectors, analysis of Harrisburg Landlord versus Owner
Occupied properties, and business license reporting.
Supported and created GIS features for flood property information.
Supported HAZUS Study Data and Data Integration.
Provided multilingual translations for public outreach documents, posters, and advertisements.
Install and configure NAS server.
Assisted with A/V setup for BZA and Planning Commission meetings.
Completed 395 work orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for relocation.
Completed MAC process for secure credit card solution.
Completed MAC process for relocation of a Smartboard.
Completed MAC process for front-desk renovation.
Completed MAC process for relocation of Code Enforcement to the 3rd Floor of the Municipal
Building.
Completed MAC process for relocation of License Clerks.
Completed MAC process for installation of plotter.
Augusta Information Technology Annual Report Page 27
PLANNING AND DEVELOPMENT - LICENSE AND INSPECTION
Completed 679 work orders.
Relocated department to new location.
Provided ongoing support for ADP EeTime time clocks.
Provided ongoing support for ADP EeTime application.
Processed multiple security requests.
Provided ongoing support for the CityView Application.
Conducted monthly status meetings to stay informed on all License and Inspection technology
needs.
Created multiple custom reports from CityView.
Created multiple custom searches in CityView.
Provided multiple CityView configuration and rule updates.
Provided support for the annual Alcohol License Renewal process.
Provided support for the annual Business License Renewal process.
Provided support for the annual Request for Gross Revenue process.
Provided ongoing support for IT related purchases.
Provided ongoing support for the CityView Mobile Application.
Provided ongoing support for the CityView Public Portal Application.
Provided eVerify report/file for Business Licenses.
Processed multiple vendor access requests for CityView.
Upgraded the CityView application to version 2015.7 SP2.
Processed multiple Open Records Requests for Permit information.
Performed multiple installs of the CityView software applications.
Performed multiple password resets for the CityView application.
Assisted with data clean-up within the CityView database.
Implemented the CityView/Master Road and Address (MRAD) integration within CityView.
Upgraded to EMV credit card readers at Marvin Griffin Road.
Upgraded to EMV credit card readers at the Municipal Building.
Provided ongoing support for the COC WebPublic Application.
Implemented Building Permits on the CityView Public Portal.
Created Views to produce consistent statistics for Licensing, Permits and Code Enforcement
cases.
Added Planning fees to CityView.
Worked with License and Inspection to help them reduce their radio inventory by 18 radios
resulting in an annual savings of $8,100.00.
Provided ongoing support for NovusAgenda application.
Provided support of ADP EeTime application.
Provided ongoing support for OneSolution application.
Maintained GIS features for CityView supporting modifications to Inspector Mapping during
deployment of new staff.
Supported mapping requests for planning sessions and meetings.
Created user access and training for Augusta Maps Secured Sign-In for field verification of
departmental activities including Code Enforcement, Permits, etc.
Augusta Information Technology Annual Report Page 28
Continued support for GIS data creation from CityView data for mapping and analysis of data
related issues.
PROBATE COURT
Updated Auto Attendant.
Provided ongoing support for ADP EeTime application.
Deployed new Probate Court Management System, PCM.net by CJT. This replaces a legacy in-
house application with a web version.
Completed 137 work orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 1 new equipment order.
PROBATION
Transitioned Probation from T-1 connection VPN connection.
Provided New World LERMS access to Probation Field Supervision Agents.
Completed 31 work orders.
PROCUREMENT
Enhanced Procurement Web Site with new icons and structure.
Enhanced Procurement Department Web Site with new icons and structure.
Provided ongoing support for application in OneSolution.
Successfully implemented Contract Management module in OneSolution.
Provided coordination of IT purchases based on departmental needs.
Provided support for OneSolution year-end processes.
Provided coordination of IT purchases based on departmental needs.
Provided continued support for ADP EeTime application.
Processed multiple network and application security requests.
Provided coordination of IT purchases based on departmental needs.
Provided support for OneSolution year-end processes.
Provided ongoing support for OneSolution.
Provided coordination of IT purchases based on departmental needs.
Researched requirements and implemented NIGP codes in OneSolution.
Graphics support for Procurement SOP, vendor workshops, and other special projects.
Completed 305 work orders.
Quoted, Managed and Installed 4 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for relocation of the Print Shop to its new location.
Augusta Information Technology Annual Report Page 29
PRINT SHOP
Relocated department to new location.
Supported graphics being printed by print shop in formatting, etc.
Installed network and Wi-Fi hardware for new Print shop.
Completed 34 work orders.
PUBLIC DEFENDER
Provided ongoing support to Office of the Public Defender.
Completed 571 work orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 1 new equipment order.
Completed MAC process for emergency relocation of staff.
RCCI
Provided ongoing support for ADP EeTime application.
Provided ongoing support for ADP EeTime time clocks.
Provided ongoing support for NovusAgenda application.
Upgraded Inmate Canteen database, Oasis, to Oracle 11.
Supported vendor demonstrations for work order project.
Completed 94 work orders.
Quoted, Managed and Installed 2 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
RECREATION, PARKS, AND FACILITIES
ADMINISTRATION
Completed ADP EeTime Timekeeper Requests.
Provided support for Time Clocks at all Recreation locations.
Provided support for NovusAgenda application.
Provided support for OneSolution application.
Ordered, programmed and deployed 80 new cellphones as replacements for radios.
Worked with Recreation to help them reduce their radio inventory by 47 radios. This resulted in
a saving of $20,000.00.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for ADP EeTime time clocks at all Recreation locations.
Provided ongoing support for NovusAgenda application.
Provided ongoing support for OneSolution application.
Processed multiple security requests.
Provided ongoing support for the CLASS Application.
Augusta Information Technology Annual Report Page 30
Provided ongoing support for CLASS credit card processing.
Provided ongoing support for CLASS On-Line Registration.
Provided ongoing support for the CLASS biometrics.
Provided ongoing support for IT related purchases.
Performed multiple password resets for the CLASS application.
Provided ongoing support for the Lucity Application.
Provided ongoing support for the Senior Nutrition Program.
Provided ongoing support for the AIMS Program.
Provided ongoing support for the Calsense application.
Performed multiple installs of the CLASS software applications.
Provided maps for landscape planning by the Recreation Personnel for projects throughout
Augusta.
Maintained Parks feature class and acreage information.
Completed 419 work orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 14 new equipment orders.
Completed MAC process for relocation of ADP Time Clock (Riverwalk Special Events).
Completed MAC process for connectivity of Pollock device (Riverwalk Special Events).
Completed MAC process for installation of printer (Old Fire Station #3).
Completed MAC process for relocation of ADP Time Clock (Old Fire Station #3).
Completed MAC process for network expansion and BizHub connectivity (Records Retention).
Initiated process to begin appearance update of Recreation web site.
AQUATICS
Submitted monthly employee wellness files for Payroll.
Completed 27 work orders at the Aquatic Center.
BARTON VILLAGE
Completed 1 work order.
BERNIE WARD COMMUNITY CENTER
Completed 1 work order.
BLYTHE PARK
Completed 2 work orders.
CARRIE J. MAYS
Completed 16 work orders.
Completed MAC process for network expansion.
Augusta Information Technology Annual Report Page 31
CEMETERIES
MAGNOLIA CEMETERY
Provided ongoing support of ADP EeTime time clocks.
WESTVIEW CEMETERY
Provided ongoing support of ADP EeTime time clocks.
DIAMOND LAKES
Completed 11 work orders.
Completed MAC process for upgrade of Pollock Devices.
DOUGHTY PARK
Completed 2 work orders.
EASTVIEW PARK
Completed MAC process for training lab.
EISENHOWER PARK
Installed new WiFi Access Point on roof for wifi coverage of the baseball diamonds.
Completed 17 work orders.
FACILITIES MANAGEMENT
Provided ongoing support for the Lucity application.
Supported vendor demonstration and data gathering for Parks and Facilities future work order
management program migration from Lucity.
Completed 52 work orders.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for fax conversion.
Completed MAC process for relocation of offices to Peach Orchard Office.
Completed MAC process for network connectivity (Municipal Building).
Completed MAC process for laptop replacements (CBWDC).
FACILITIES MANAGEMENT - MUNICIPAL BLDG
Relocated DEMARC for fire alarm and elevators to new location on 1st floor.
Completed 27 work orders.
FLEMING ATHLETIC OFFICE
Completed 9 work orders.
Augusta Information Technology Annual Report Page 32
GARRETT COMMUNITY CENTER
Completed 1 work order.
H.H. BRIGHAM COMMUNITY CENTER
Completed 12 work orders.
H.H. BRIGHAM SENIOR
Completed MAC process for wireless connectivity.
H.H. BRIGHAM SWIM COMPLEX
Completed 12 work orders.
JULIAN SMITH CASINO
Completed 2 work orders.
MAY PARK COMMUNITY
Converted location from Wifi Bridges to fiber connectivity for city network access.
Completed 2 work orders.
MCBEAN PARK
Completed 20 work orders.
MCDUFFIE WOODS PARK
Completed 2 work orders.
NEWMAN TENNIS CENTER
Installed new cabling.
Completed 20 work orders.
Completed MAC process for additional network data drops.
Completed MAC process for connecting Pollock device to network.
OLD GOVERNMENT HOUSE
Completed 17 work orders.
SAND HILLS COMMUNITY CENTER
Completed 27 work orders.
WARREN ROAD COMMUNITY CENTER
Completed 2 work orders.
Augusta Information Technology Annual Report Page 33
RECREATION FACILITIES
Completed 96 work orders.
RIVERWALK SPECIAL EVENTS
Completed 5 work orders.
SENTINEL
Completed 9 work orders.
SHERIFF`S OFFICE
ADMINISTRATION
Developed a software application to support the capture, indexing, and storage of body camera
videos.
Completed ADP EeTime Timekeeper Requests.
Installed NAS server.
Upgraded 90 Motorola MDT`s to Windows 7 to be compliant with CJIS directive regarding
security updates.
Added 250 MDT`s to the domain so they can receive security updates and utilize outlook.
Worked with Motorola and the Sheriff’s Office to formulate new radio templates for the addition
of 2 new talk groups.
Coordinated the programming of 687 radios with the Sheriff`s Office with the new talk groups
for the new zones.
Coordinate the removal of 110 Motorola MDTs for the Sheriff`s Office. Installed 110 new
GETAC computers.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for ADP EeTime time clocks at various locations.
Provided ongoing support for OneSolution application.
Provided ongoing support for NovusAgenda application.
Provided ongoing support and sustainment of the New World RMS Suite.
Implemented and trained New World Users on the Decision Support System (DSS).
Upgrade versions of New World LERMS throughout the year.
Created additional GIS feature classes and added them to the Sheriff Secured Service on
GISMap for internal use and collaboration.
Modified current GIS data and created new data for Police Areas to conform to New World
geocoding requirements. Provided database support for New World MSP Implementation which
requires transitioning data to a previous version of ArcGIS (9.0) to support their application.
Augusta Information Technology Annual Report Page 34
Maintained Crime Mapping Application feature in GISMap for displaying searchable crime
categories by data ranges, area buffers, beat selection, and address. .
Supported GIS Users in software training, GIS applications, and mapping.
Completed 278 work orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 30 new equipment orders.
Completed MAC process for security data outlet at 400 building.
BAILIFFS
Completed 3 work orders.
BOOKING
Completed 178 work orders.
CID
Deployed Dragon Naturally Speaking to all Investigators in CID.
Provided ongoing support for the Tag Search application.
Implemented version upgrade of the interview room recording software, Case Cracker.
Completed 789 work orders.
Completed MAC process for relocation of equipment.
CIVIL DIVISION
Completed 57 work orders.
CRIME SCENE
Completed 3 work orders.
DANIEL VILLAGE
Developed an in house solution to deploy Body Worn Cameras to the Uniformed Division.
Provided IT Support to the RCSO during the 2015 Masters Tournament.
Implemented Brazos E-Citation for the Sheriff`s Office Traffic Division.
Upgrade versions of New World Mobile throughout the year.
Completed 579 work orders.
DARE
Completed 43 work orders.
INTERNAL AFFAIRS
Completed 50 work orders.
Augusta Information Technology Annual Report Page 35
JAIL ADMIN
Completed 269 work orders.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for laptop replacements.
Completed MAC process for Smart Board recalibration and repair.
NARCOTICS
Completed 132 work orders.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for relocation of computer equipment.
QUARTERMASTER
Completed 15 work orders.
RECORDS
Completed 321 work orders.
SOUTHGATE
Completed 763 work orders.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for relocation of equipment.
TRAINING CENTER
Completed 167 work orders.
Completed MAC process for laptop replacements.
Completed MAC process for connectivity of Pollock device.
WEBSTER DETENTION CENTER
Upgrade versions of New World Corrections Management throughout the year.
Installed 3 Cisco Wireless Access Points in the jail administration area.
Completed 355 work orders.
SOLICITOR GENERAL
Provided ongoing support for ADP EeTime application.
Migrated office to Tracker by PAC, a Case Management System.
Created custom print form for office to print summons.
Completed 389 work orders.
Quoted, Managed and Installed 2 new equipment orders.
Augusta Information Technology Annual Report Page 36
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for laptop replacements.
SOLICITOR GENERAL – VICTIM’S ASSISTANCE
Completed 68 work orders.
STATE COURT JUDGE
Provide support for OneSolution application.
Setup Windows Surface Pro to run EWI for Evidence Search Warrants allowing the State Court
Judges to issues warrants anywhere in the State of Georgia.
Upgraded Court Recording Software (BIS) to the latest version.
Completed 98 work orders.
Quoted, Managed and Installed 5 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for laptop replacements.
SUPERIOR COURT JUDGE
Completed 389 work orders.
Quoted, Managed and Installed 6 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for laptop replacements.
Completed MAC process for relocation of equipment.
TAX ASSESSOR'S OFFICE
Relocated department to new location.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for OneSolution application.
Processed multiple security requests.
Provided ongoing support for the WinGAP Application.
Provided ongoing support for the TACS Application.
Assisted with creating 2015 Future Year for 2016.
Assisted with producing the 2015 Mobile Home Tax Digest.
Performed the Year-end procedures for WinGAP.
Provided ongoing support for IT related purchases.
Assisted with producing the 2015 Mobile Home Tax Digest.
Assisted with multiple WinGAP upgrades and structure fixes.
Provided ongoing support for the New Business Process for TAO in CityView.
Provided support for computer replacements.
Performed multiple installs of the WinGAP software applications.
Augusta Information Technology Annual Report Page 37
Provided ongoing support for the COC Web Public Application.
Provided support for MRAD Addresses with WinGAP as the authoritative site address, expedites
TAO data entry, and provides validated data.
Continued project support and QC for the ITOS project. Worked with the Carl Vinson Institute
of Government at the University of Georgia to import data in to Pictometry software for TAO
appraisers to correct sketches in WinGAP.
Maintained Authoritative Parcel Data for Augusta, Parcel Polygon, ROW, Dimensions, and
Annotation modifications for 2015.
Maintained workflow with TAO to track work, validate changes, and finalization of parcel
number assignment.
Maintain Pictometry Connect Organization, created new web services to support staff and allows
utilization of software in the field.
Provided analysis on subdivisions and residential parcels for reporting and mapping.
Provided analysis of mobile home data and initiated Planning and Development coordination
with TAO Mobile Home Appraiser, resulting in improved and validated addresses by TAO Staff.
Analyzed TAO/TCO Returned Mail in order to determine a cause and resolution to addressing-
related problems.
Supported Mobile Home Data Entry and Validation. GIS Technicians added missing address
points provided by TAO`s mobile home appraiser.
Supported Neighborhood Statistics and Map for Re-Coding Project in ArcGIS Online (AGOL)
and trained clients on technology.
Completed 294 work orders.
Quoted, Managed and Installed 6 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for connection of Audio-Visual Equipment in Conference Room.
Completed MAC process for additional Pollock device.
Completed MAC process for upgrade of Pollock devices.
Completed MAC process for relocation of equipment.
TAX COMMISSIONER'S OFFICE
Programmed and installed 8 new Extended Mobility users.
Provided ongoing support for ADP EeTime application.
Provided ongoing support for OneSolution application.
Provided ongoing support for ADP EeTime time clocks in various locations.
Provided ongoing support for NovusAgenda application.
Provided support for computer replacements.
Processed multiple security requests.
Provided ongoing support for the VCS Tax Application.
Provided ongoing support for the Sturgis Pay Application.
Provided ongoing support for the SAGE (Peachtree) Application.
Provided ongoing support for the GRATIS Application.
Performed weekly updates of the Tax Bill Export for Sturgis Web Services and the TCO Web
Site.
Augusta Information Technology Annual Report Page 38
Provided ongoing support for the FiFa Interface process.
Periodically updated Mail Fee for specified batch numbers.
Provided ongoing support for IT related purchases.
Performed the SAGE (Peachtree) Year-end process.
Upgraded Sage 50 (Peachtree) to 2016 Premium Accounting on server and client machines.
Assisted with the 2015 Tax Bill Process.
Processed multiple vendor access requests for VCS Tax.
Processed multiple vendor access requests for MAVRO.
Processed multiple vendor access requests for Q-Matic.
Processed multiple vendor access requests for Logicalis.
Provided ongoing support for the Logicalis Call Center system.
Assisted with the GA Bank and Trust scanning implementation.
Performed multiple installs of the VCS Tax software applications.
Worked with DOR on the GRATIS CIP to OSA Router Conversion.
Provided ongoing support for the VCS Tax/MAVRO interface.
Provided ongoing support for the COC Web Public Application.
Provided MRAD support for returned mail evaluations.
Analyzed taxes collected by Commission District and provided breakdown of unpaid, paid, and
school board calculations.
Maintained and expanded mapping project for TCO, combining available property locations for
Land Bank Authority, Augusta Owned, No Bid, ANIC, CHDOs, and Flood Properties.
Completed 893 work orders.
Quoted, Managed and Installed 25 new equipment orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Completed MAC process for relocation of Smartboard (South Augusta).
Completed MAC process for upgrade of Pollock devices (South Augusta).
Completed MAC process for front desk connectivity (South Augusta).
Completed MAC process for security troubleshooting (South Augusta).
Completed MAC process for relocation of Apple TV (South Augusta).
Completed MAC process for upgrade of Pollock devices (West Augusta).
TAG OFFICE – EAST AUGUSTA
Completed 10 work orders.
TAG OFFICE – SOUTHSIDE
Relocated Southside Tag Office Network to new building on Hwy 25.
Completed 55 work orders.
TRANSIT DEPARTMENT
Provide hardware and application support for the RouteMatch application.
Provide support for the Trapeze/Pass application.
Provide support for the OneSolution application.
Augusta Information Technology Annual Report Page 39
Provide support for the NovusAgenda application.
Researched and coordinated efforts regarding possible software solution for Fixed Route Buses.
Researched and coordinated efforts regarding upgrade or replacement of Paratransit software
solution.
Maintained and coordinated GIS feature class updates for bus maps, individual route cards, and
community outreach graphics.
Created graphics for multi-lingual posters for buses for announcements.
Supported Transit and MacDonald for proposed routes requested by Commissioners and the
public. Created maps, route cards, posters, and slide presentation graphics for presentation at
community and commission meetings.
Participated in vendor discussions for future bus application initiative.
Completed 111 work orders.
Completed MAC process for additional network drops.
UTILITIES
ADMINISTRATION
Enhanced Utilities Department Web Site with new icons and structure.
Ordered, programmed, and deployed 40 new MIFI`s to be user with Cityworks.
Installed and configured server for Cityworks and Enquesta.
Installed and configured server for CityView.
Created a report for Lucity Parts - Purchased and Used for all parts from 2010 - 2015.
Supported EIOBoard for Utilities Engineering and Safety Departments.
Modified and Managed SQL Queries for Water Loss Study Team.
Support Utilities Month-End process procedures.
Managed enQuesta user security.
Supported ICOM3 application.
Managed iDoxs user security.
Managed Invoice Cloud user security.
Managed Cognos scheduled reports.
Managed Utilities e-mail distribution groups.
Provided queries as needed to AUD for enQuesta data.
Managed Cognos user security.
Supported Compliance Suite.
Managed enQuesta File Server.
Supported enQuesta application.
Supported Invoice Cloud Biller Portal.
Created Backflow data reports from Lucity SQL database.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Implemented AUD Projects Controls Program.
Provided ongoing support for Projects Controls Program.
Augusta Information Technology Annual Report Page 40
Provided ongoing support for Compliance Suite.
Automated conversion of enQuesta month-end file for proper formatting for OneSolution.
Provide support for the NovusAgenda application.
Provide support for ADP EeTime application.
Provide support for ADP EeTime biometric time clocks located in various locations.
Provide support for OneSolution application.
Provided MRAD address comparison for Enquesta and identified addresses requiring further
validation for assets for integration with Stormwater accounts.
Supported Cityworks Implementation (GIS Database Design and Implementation, Project
Coordination, Training, and Support) of the following modules:
o Facilities Maintenance
o Engineering Projects Program
o SL RAT Program
o Sanitary Sewer Connection Program
o Utilities Locator Program
o Storeroom Solution
Supported Cityworks Fort Gordon with modifications, reporting, and maintenance.
Supported relational databases Cityworks and ArcSDE with SQL Replication to improve
efficiency of data transfer to ensure timely support for updating data.
Supported Cityworks upgrades for 2015 including database, program, and interfaces with
Motorola 311 CSR.
Supported Cityworks with Crystal Report creation for clients and performed Cityworks
Analytics for supporting documentation.
Supported Utilities Fiber Project 2015: GIS Procedure and Cityworks Utilities Installation and
Locates.
Supported Utilities Easement Project.
Provided ongoing support for enQuesta.
Provided support for H2O Map.
Processed multiple network and application security requests.
Completed 295 work orders.
Managed the life-cycle process and replacement process for a variety of desktop equipment to
include PCs, laptops, tablets, and peripherals.
Quoted, Managed and Installed 55 new equipment orders.
Completed MAC process for upgrade of AutoCAD Infrastructure & Design.
Completed MAC process for upgrade to Smartboard.
Completed MAC process for installation of new computer for Smartboard.
Completed MAC process for network expansion in the Engineering area.
Completed MAC process for relocation of computer from Wylds Road location.
Completed MAC process for Ricoh Interactive Display.
BAY STREET
Provided ongoing support for enQuesta.
Provided support for H2O Map.
Processed multiple network and application security requests.
Augusta Information Technology Annual Report Page 41
Completed 293 work orders.
CENTRAL AVE
Implemented Cityworks Phase II and provided mobile support.
Provided on-going support for ETAP.
Provided ongoing support for NetMotion.
Provided ongoing support for Cityworks.
Provided and coordinated IT purchases based on departmental needs.
Implemented mobile devices for Utilities Facilities & Maintenance.
Processed multiple network and application security requests.
Completed 4 work orders.
CONSTRUCTION AND MAINTENANCE (WYLDS RD)
Enrolled employees in Biometrics for EeTime.
Created queries for 311 to search for Lucity tickets generated by 311.
Provided ongoing support for Cityworks.
Provided ongoing support for NetMotion.
Implemented 311 Motorola/Cityworks integration.
Provided ongoing support for enQuesta.
Continued support of Utilities Construction and Maintenance department.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Supported ICOM3 application.
Completed 237 work orders.
Completed MAC process for Smartboard upgrade.
Completed MAC process for installation of new computer for Smartboard.
FORT GORDON
Converted location from cable modem to fiber connectivity for city network access.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Upgraded to Voice Over Internet Protocol (VOIP) telephone service.
Completed 58 work orders.
Completed MAC process for fiber conversion.
Completed MAC process for equipment relocation.
Completed MAC process for Pollock network connectivity.
HIGHLAND AVE FILTER PLANT
Upgraded 10 Gig switch at the Utilities Cushman Building for 10 GB Connectivity.
Completed 147 work orders.
Supported Water Quality Report.
Provided ongoing support for NetMotion.
Provided mobile devices support.
Augusta Information Technology Annual Report Page 42
Continued support of Water Treatment Plants.
Provided and coordinated IT purchases based on departmental needs.
Implemented mobile devices.
Processed multiple network and application security requests.
HIGHWAY 25
Provided ongoing support for Cisco Agent and Supervisor Desktop.
Provided ongoing support for Cisco CRS Historical Reporting.
Supported cashiering receipt printers.
Provided ongoing support for enQuesta.
Provided ongoing support for Q-Matic system.
Provided support for EIOBoard application.
Supported IVR phone system.
Implemented iNovah, a new cashiering application that integrates with enQuesta.
Managed enQuesta user security.
Managed iNovah user security.
Managed Invoice Cloud user security.
Supported Cisco IVR call recordings.
Provided queries as needed to AUD for IVR data.
Managed Cisco Desktop Agent and Supervisor user security.
Supported iNovah.
Supported Invoice Cloud Biller Portal.
Continued support of Customer Service department.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Supported enQuesta Screen Pop application.
Implemented enQuesta Document Designer.
Installed new receipt printers for Utilities Cashiers.
Supported Kubra iDoxs application.
Supported iNovah Application Management Portal (AMP).
Assisted with supporting EDMS.
Relocated Utilities Hwy 25 Network to new building.
Completed 268 work orders.
Completed MAC process for installation of Smartboard.
Completed MAC process for installation of Training Lab.
LANEY WALKER BLVD
Supported IVR Customer Service Holiday messages.
Upgraded enQuesta from version 3e to 5R.
Provided ongoing support for Cisco Agent and Supervisor Desktop.
Provided ongoing support for Cisco CRS Historical Reporting.
Managed bi-weekly Open Issues discussion via conference call with vendor (Systems and
Software) to keep abreast of the status of open enQuesta issues.
Augusta Information Technology Annual Report Page 43
Supported cashiering receipt printers.
Implemented iNovah, a new cashiering application that integrates with enQuesta.
Provided ongoing support for enQuesta.
Managed enQuesta printers.
Replaced Kubra, Utilities` credit card processing vendor, with Invoice Cloud.
Made various enhancements to the Utilities IVR system/script.
Supported IVR phone system.
Supported EIOBoard for downtown Customer Service.
Modified IVR Utilities script for break-in messages.
Managed enQuesta user security.
Managed iNovah user security.
Managed Invoice Cloud user security.
Supported Cisco IVR call recordings.
Provided queries as needed to AUD for IVR data.
Managed Cisco Desktop Agent and Supervisor user security.
Managed Cognos user security.
Supported iNovah.
Supported Invoice Cloud Biller Portal.
Continued support of Customer Service department.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Supported enQuesta Screen Pop application.
Implemented enQuesta Document Designer.
Implemented IVR / Invoice Cloud interface.
Installed new receipt printers for Utilities Cashiers.
Supported WebConnect, Utilities` online payment system.
Supported Kubra iDoxs application.
Supported iNovah Application Management Portal (AMP).
Assisted with supporting EDMS.
Completed 267 work orders.
METERING
Provided ongoing support for Meter Reading Handheld units.
Upgraded MVRS to version 8.5.5.
Provided ongoing support of MVRS.
Provided ongoing support for enQuesta.
Supported Invoice Cloud Biller Portal.
Continued support of Metering department.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Created a new report for meter readings that have been estimated.
Set up MVRS Mobile Collector.
Set up Surface Pros for Utilities with NetMotion VPN to enable them to access Cityworks while
out in the field.
Augusta Information Technology Annual Report Page 44
Completed 124 work orders.
N. MAX HICKS WATER TREATMENT PLANT
Implemented Cityworks Phase II and provided mobile support.
Continued support of Water Treatment Plants.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Completed 78 work orders.
Completed MAC process for upgrade of Pollock devices.
RAW WATER PUMPING
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Completed 52 work orders.
Completed MAC process for upgrade of Pollock devices.
WASTE WATER TREATMENT
Managed OP10 user security.
Provided as needed support of Operator 10.
Updated OP10 from version 10 to version 10.22.1251.
Provided and coordinated IT purchases based on departmental needs.
Processed multiple network and application security requests.
Public Safety Committee Meeting
3/8/2016 1:10 PM
Information Technology 2015 Annual Report
Department:Information Technology Department
Presenter:Tameka Allen, Director
Caption:Present the Information Technology 2015 Annual Report.
Background:The Information Technology Department provides the
Information Technology Annual Report to Administration,
Commission, Department Heads and Elected Officials each
year. This report details some of the technical accomplishments
and tasks completed by the Information Technology Department
during the previous year of 2015. This report also demonstrates
the value of technology and how it impacts the organization and
our community.
Analysis:The Information Technology Annual Report provides data as a
means to measure the overall performance of the Information
Technology Department as it continues to strive to provide the
technical tools necessary to improve effectiveness and efficiency
throughout the organization. The performance metrics for 2015
also demonstrate an improvement in the overall operations of the
Information Technology Department.
Financial Impact:N/A
Alternatives:N/A
Recommendation:Receive the Information Technology 2015 Annual Report as
information.
Funds are Available
in the Following
Accounts:
N/A
REVIEWED AND APPROVED BY:
Finance.
Law.
Administrator.
Clerk of Commission
Public Safety Committee Meeting
3/8/2016 1:10 PM
Justin Sellers
Department:Clerk of Commission
Presenter:
Caption:Presentation by Mr. Justin Sellers to discuss the recent amendment
to Section 1-3-44 of the Augusta Georgia Code relating to the
launching and landing and operation of drones and model aircraft.
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are Available
in the Following
Accounts:
REVIEWED AND APPROVED BY:
Public Safety Committee Meeting
3/8/2016 1:10 PM
Minutes
Department:Clerk of Commission
Presenter:
Caption:Motion to approve the minutes of the Public Safety Committee
held on February 23, 2016.
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are Available
in the Following
Accounts:
REVIEWED AND APPROVED BY:
Public Safety Committee Meeting
3/8/2016 1:10 PM
Mutual Aid Agreement with Savannah River Site Fire Department
Department:Fire
Presenter:Christopher E. James, Fire Chief/EMA Director
Caption:Motion to approve a Mutual Aide Agreement with the Savannah
River Site Fire Department and to authorize the Mayor to execute
the appropriate documents.
Background:This agreement is a request to up-date the current Mutual
Aid Agreement with the Savannah River Site Fire Department that
was signed on June 29, 2011. This agreement is to provide for
assistance when disasters occur to the magnitude which would
necessitate the combined effort of both agencies to mitigate said
disaster(s) and is applicable to all areas within the boundary of
DOE-SRS, as well as all areas within Augusta Richmond County,
Georgia
Analysis:
Financial Impact:
Alternatives:None at this time.
Recommendation:Approve a Mutual Aide Agreement with the Savannah River Site
Fire Department to provide for the protection of life and property
of the citizens of Augusta-Richmond County, Georgia and the
Savannah River Site and to authorize the Mayor to execute the
appropriate documents.
Funds are Available
in the Following
Accounts:
REVIEWED AND APPROVED BY:
Finance.
Law.
Administrator.
Clerk of Commission
Motorola Solutions, Inc. M&SA Extension Letter Version 2-23-12
Motorola Solutions, Inc. Applications and Data Solutions Public Service Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021
January 13, 2016
Mr. Mike Blanchard
City of Augusta
530 Greene Street Annex 101
Augusta, GA 30901
RE: Extension to Maintenance and Support Agreement: 1035
Product: PremierOne CSR
Dear Mr. Mike Blanchard:
By means of this letter, Motorola Solutions, Inc. hereby extends the City of Augusta maintenance and
support agreement as referenced above. Enclosed are two (2) copies of the updated Exhibit A
Description of Covered Products, Exhibit B Support Plan, and Exhibit C Support Plan Options and Pricing
Worksheet for the period 04/01/16 through 03/31/17. Pursuant to Section 3.2 of the original agreement
as referenced above, all terms and conditions shall remain in full force and effect.
Please indicate acceptance of this extension by signing the acceptance block below and returning one
copy to my attention by e-mailing it to tanyamansell@motorolasolutions.com or faxing it to 847-761-
4989 on or before 04/01/16. If you have any questions or need further clarification, please contact me
directly at 949-716-8884 or by e-mailing me.
Sincerely,
Tanya Mansell
Tanya Mansell
Customer Service Manager
Motorola Solutions, Inc.
Accepted by:
MOTOROLA SOLUTIONS, INC. CITY OF AUGUSTA
By: ___________________________________ By: ______________________________________
Name: Shelley Rhoads Name: ___________________________________
Title: Sr. Services Business Operations Manager Title: _____________________________________
Date: _________01/13/16__________________ Date: _____________________________________
Motorola Solutions, Inc. PSV M&SA Exhibit A 2 Version 2-23-12
Exhibit A
DESCRIPTION OF COVERED PRODUCTS
MAINTENANCE AND SUPPORT AGREEMENT 1035 TERM: 04/01/16-03/31/17
CUSTOMER: City of Augusta
Site Identification Number
Product Site Id
PremierOne CSR™ PSA70643_(CSR)
The following table lists the Products under maintenance coverage:
Product Description Version
Number
Qty Term Fees
PremierOne CSR™
PremierOne CSR™ Concurrent User
Licenses 4.2.1 10
$46,440.00 PremierOne CSR™ Contact Center Call
Center Licenses 4.2.1 8
Citizen Web Intake – Site License 4.2.1 1
PremierOne CSR™ Citizen Mobile Apps 3.5 1
Cityworks
Cityworks Interface 1st Year Maintenance 11/1/15 -10/31/16
billed on invoice #41215958 dated 11/12/15.
Prorated Maintenance included to cover
11/1/16 – 3/31/17 (5 mos) to sync-up with the
PremierOne CSR maintenance renewal
period. Previous SA# 1293
N/A 1 $4,167.00
TOTAL $50,607.00
Motorola Solutions, Inc. PSV M&SA Exhibit B 3 Version 2-23-12
Exhibit B
CUSTOMER SUPPORT PLAN
MAINTENANCE AND SUPPORT AGREEMENT 1035 TERM: 04/01/16-03/31/17
CUSTOMER: City of Augusta
Introduction
Welcome to Motorola Solutions Customer Support. We appreciate your business and look
forward to serving your needs on your Public Service Applications system.
The Customer Support Plan is designed to provide Motorola Solutions customers the details
necessary for understanding Motorola Solutions overall support processes and policies as a
compliment to the Motorola Solutions Maintenance and Support Agreement.
The Motorola Solutions Maintenance and Support Agreement is the legal and binding
contractual terms for which services are provided under. Questions or concerns regarding your
support plan can be directed to your Support Manager.
Below are the topics outlined in this Customer Support Plan:
I. Service Offerings
II. Accessing Customer Support
III. Severity Levels and Case Management
IV. Responsibilities
V. Customer Call Flow
VI. Contacts
I. Service Offerings
Motorola Solutions Customer Support organization includes a staff of Support Analysts whom are
managed by Motorola Solutions Customer Support Managers and are chartered with the direct front-line
support of our customers. A Support Analyst is a system technologist responsible for providing direct or
escalation support. A Support Analyst is sometimes referred to as a Customer Support Analyst (“CSA”)
or Technical Support Analyst (“TSA”) or Technical Support Representative.
Motorola Solutions Support Organization offers a multi-layered approach to a total service solution.
Levels of support are defined as follows:
Service Levels
Level 0 Logging, dispatching and tracking service requests
Level 1 Selected 1st call support, triage and resolution
Level 2 Telephone and/or on-site support for normal technical requirements
Level 3 High-level technical support prior to Engineering escalation
Level 4 Engineering software code fixes and changes
Motorola Solutions, Inc. PSV M&SA Exhibit B 4 Version 2-23-12
Motorola Solutions provides to customers on an active maintenance and support agreement defined
services and Software Releases. Specific support definitions, offerings and customer responsibilities are
detailed in section 3 of the main body of the maintenance and support agreement.
II. Accessing Customer Support
The Motorola Solutions System Support Center Operations
Motorola Solutions Public Service Applications Technical Support personnel in cooperation with Motorola
Solutions System Support Center (“SSC”) provide the gateway to technical support for all of Motorola
Solutions Public Service Application systems. Accessing support through Motorola Solutions toll free 800
number, web ticketing or email ticketing ensures accurate case handling and tracking. The goal of the
Support team and SSC is to make certain systems are restored and running at peak levels as quickly as
possible. This is accomplished by obtaining accurate customer and problem details and by directing your
requests to the right support team in a timely manner.
The System Support Center offers total call management including:
Single point of contact for Motorola Solutions service requests
Logging, dispatching and tracking of service requests
System capabilities to identify pending cases and automatically escalate to management
Database and customer profile management
Standard reports with on-demand distribution
Case notification
Motorola Solutions System Support Center operates 24 hours a day, 7 days a week, 365 days a year.
That means you can call us anytime. Support Center personnel enter requests for service, technical
assistance, or telephone messages into a database system. Every time you call us, we log information
about your request into the tracking system so that the information is available for reference and analysis
to better serve your future service needs. Another benefit of logging every service request is that
Motorola Solutions and customers can track the progress from initial contact to final resolution.
There are three options for accessing Support at Motorola Solutions:
1. Motorola Solutions System Support Center Toll Free Number
2. eCase Management through Motorola Solutions On-Line
3. Email Case Ticketing
Option 1 - Call Motorola Solutions System Support Center
Call Motorola Solutions Toll free 800-323-9949
Select from the auto attendant as follows:
Option 2 – Technical Support of Infrastructure Products
Then select Option 6 – Public Safety Applications
Next select the appropriate system type option
1. CAD
2. RMS
3. Mobile Applications
4. Jail Management Systems
5. Law Records (LRMS)
6. Customer Service Request System (CSR)
0. All Other Applications
Upon contact with the SSC personnel, you will provide the name and phone number for Customer contact
and your agency and product specific Site Identification number. Providing a brief problem description
will assist in defining the severity level and determine proper case routing to the appropriate Motorola
Motorola Solutions, Inc. PSV M&SA Exhibit B 5 Version 2-23-12
Solutions technical support team member. A unique tracking number will be provided to your agency for
future reference.
Generally customers calling the toll-free 800 number will access Public Service Applications technical
support directly. For heavy call times or after hours the caller will be directed to Motorola Solutions
System Support Call Center Operations. Once the logging process is complete customers are transferred
directly to a Technical Support Analyst during Technical Support Operation Hours (6:00 a.m. to 6:00 p.m.
Mountain Time, Monday to Friday). After support operation hours (6:00 p.m. to 6:00 a.m. Mountain Time,
Weekends and Motorola Solutions Holidays) customers will be contacted within the contractually
specified period of time by a Technical Support Analyst.
Customer
calls 800-
323-9949
Customer
Creates an
eCase via
MOL or Email
A case is
auto logged
in Clarify
An auto notification is sent to
the customer with the case
number that was created.
Response to these cases is
within 2 hours.
Is this within
business
hours?
After-Hours
processNo
Is this a new
issue?
Create a tech
support case.
Provide customer
their case number
Yes
Product support
team?
Is this a new
issue?
CAD, JAIL, MOBILE, LRMS, CSR
RMS
YesOpen and refer to
existing Case
Open and refer to
existing CaseNo
No
Create a tech
support case.
Provide customer
their case number
To
Technical
Support
Use the keyword list to
determine customer’s case
severity
Use the keyword list to
determine customer’s case
severity
Is the customer
entitled to
service?
Yes
Yes
Follow process to
create a PONoeCase
Process
Motorola Call Flow
Motorola Solutions, Inc. PSV M&SA Exhibit B 6 Version 2-23-12
Is the issue
escalated to an SR
in Clearquest?
The Support
Analyst logs the
SR.
An Engineer works
the SR and makes
updates to the
Clarify case.
The Engineer
works the SR to
resolution.
The Support
Analyst works the
Clarify case to
resolution.
Yes
End customer
process
An auto notification is sent to
the customer with an update
An auto notification is sent to
the customer with an update
An auto notification is sent to
the customer with an update
An auto notification is sent to
the customer with resolution
information
The Support
Analyst works the
issue making
updates to the
Clarify case.
An auto notification is sent to
the customer with an update
No
Support technician
closes the Clarify
case after FRB
and CrashTrack
process.
Support technician
closes the Clarify
case
Technical
SupportTechnical Staff Call Flow
Motorola Solutions, Inc. PSV M&SA Exhibit B 7 Version 2-23-12
Call the On-Call,
Technical Support
Analyst
Is the
customer entitled to
service?
Product supported
team?
Is
the customer
Gold Level?
Is the
customer
calling RMS?
And is it completely
inoperable?
After-
Hours
Call Support
Manager and On-
Call Technical
Support Analyst
Yes
CAD, PMDC, JAIL, LRMS, CSR
RMS
No
Yes
Yes
Create a Clarify
case and submit it
to the PRODUCT
Clarify Queue
No
End Process
Use the keyword list to
determine customer’s case
severity
Follow process to
create a PONo
Call Flow After-Hours
Motorola Solutions, Inc. PSV M&SA Exhibit B 8 Version 2-23-12
How to Obtain Technical Support for Products
Action / Response
Step 1. Call the System Support Center 1-800-323-9949
Step 2. Select option 2 (Technical Support)
Step 3. Select option 6 (Public Safety Applications)
Step 4. Select product specific option
Step 5. Provide Site Identification Number (See Exhibit A-Description of Covered Products for
Site Identification Numbers)
Step 6. Provide Your Information Caller Name
Contact Phone Number
Description of problem
Severity of system problem determined at time of call
Time available for call back
Email address
Step 7. Case Number Generated Caller will receive a Case number for tracking the service
request.
Check Status The caller may check the status of a Case at any time by
calling the System Support Center at 1-800-323-9949 and
following steps 2-4 above and providing the case number.
Case Assignment The Customer Support Representative will determine a
course of action and assign the Case to the appropriate
group.
Standard Response Time RESPONSE See Section III for Severity Level definitions
Severity 1: 1 hour
Severity 2: 3 business hours
Severity 3: 2 business days
Severity 4: 7 business days
Severity 5: Determined by Motorola Product Mgr
Step 8. Notification of CASE All
Activity
Case Notifications are available for up to 4 persons.
Notifications are sent via pager or email when any of the
following events occur on a Case: Open, Assigned, Site
Arrival, Deferred or Closure.
To request case notifications, please contact your Support
Manager.
Notification of CASE Open/Close
Activity
Case Notifications are available for up to 4 persons.
Notifications are sent via pager or email when any of the
following events occur on a Case: Open or Closure.
To request case notifications, please contact your Support
Manager.
Motorola Solutions, Inc. PSV M&SA Exhibit B 9 Version 2-23-12
Option 2 - Submit a ticket via eCase Management from Motorola Solutions On-Line
Motorola Solutions On-Line eCase Management provides a fast, intuitive, and efficient interface for
Technical Case Management that allows customers to open, update, and view the status of their cases
on the web.
Setting Up a Motorola Solutions On-Line Account
To set up a Motorola Solutions On-Line account, please visit https://businessonline.motorola.com and
follow the directions on the link for “Sign Up Now. “
A User ID and Password are not required for setting up your account. After accessing the link
above, indicate in the “Additional Information” field you are a Public Service customer seeking
access to eCase Management. Once you submit your request, you will receive a confirmation email
indicating receipt and including additional details about the Motorola Solutions On-Line account set
up. In approximately 4-5 business days an additional email will be sent which includes details about
your On-Line account.
Accessing the Technical Case Management web site
Once you have set up your agency’s Motorola Solutions On-Line Account, to access the site simply
log onto Motorola Solutions at businessonline.motorola.com with your user ID and password, click on
the Contact Us Open Case, and select System Support Issue from the Issue Type drop-down.
Primary Features of On-Line Technical Case Management
Motorola Solutions customers have three main functions available through Motorola Solutions On-
Line to manage their cases:
A. Open new cases
B. Search for existing cases and view details of the existing case
C. Update existing cases by adding notes
A. Open a New Case
1. Log into Motorola Solutions On-Line
2. Click on the “Contact Us” Open Case
3. Then select the Reason Code = System Support Issue (and the page will automatically reload)
Motorola Solutions, Inc. PSV M&SA Exhibit B 10 Version 2-23-12
4. Fill in the Case Title (description of request) and choose the applicable Site (which are listed
alphabetically)
5. Choose case type Technical Support, Severity Level and Public Safety Applications
System
6. Fill in a detailed description of your issue
7. Click “Create Case”
Screen Shot from Steps 4-6
Email Confirmation
1. eCase Management will give immediate confirmation of case number (new case
numbers are 8 digits long)
2. The confirmation screen includes “expand all” and “collapse all” buttons for case notes
Motorola Solutions, Inc. PSV M&SA Exhibit B 11 Version 2-23-12
B. Search for a Case
1. Log into Motorola Solutions On-Line
2. Click on the “Contact Us” Search Case
3. Select the “System Support Issue” type (the webpage will automatically reload)
C. Add Notes to an Existing Case
1. You can also add notes after submitting your case, by clicking on the “Add Notes”
button
Motorola Solutions, Inc. PSV M&SA Exhibit B 12 Version 2-23-12
Motorola Solutions On-Line Support
1. Motorola Solutions does not recommend using this tool for opening Severity 1 or 2 cases. For any
critical issues, customers should contact the System Support Center by calling 800-323-9949 and
following the appropriate prompts.
2. The same guidelines would apply to updating cases with critical information. Any critical updates
should be reported directly to Support at 800-323-9949.
3. When updating case notes, please provide your contact information, which includes your phone
number, pager number, etc.
For questions on Motorola Solutions On-Line eCase Management or administrative support, please
contact the Motorola Solutions Online Helpdesk at molhelp1@motorolasolutions.com or call 800-814-
0601.Requirements for effective usage:
Browser: Internet Explorer 5.0 or greater
Motorola Solutions, Inc. PSV M&SA Exhibit B 13 Version 2-23-12
Valid MOL user ID and PasswordOption 3 - Submit a ticket via Email Case Management
An alternative Customer Support tool is available for PSA customers. Along with the toll-free phone
number and Motorola Solutions Online, customers can request technical support by email. For many
customers who use their PDA as a means to open cases, email ticketing provides additional flexibility for
initiating cases.
To ensure proper case management and contractual response, email ticketing is only available for
severity levels three and four. In order to properly process a ticket via email, the message must be
formatted exactly as described below: Instructions are also located under “Resources” at:
https://motonline.mot.com
1. Address your email to PSACASE@motorolasolutions.com
2. Type PSA Service Request and a brief description of the system issue in the Subject line of the
e-mail message. This will become the case title
3. Type Site ID = followed by the site identification number of the system location
4. Type Product Type= followed by the product family type. Choose from the following list:
CAD (OR FRIENDS OF CAD, such as AWW, ATM, AVL and UDT)
CSR (CUSTOMER SERVICE REQUEST)
INFOTRAK, LRMS
JAIL MANAGEMENT (OFFENDERTRAK)
MOBILE APPLICATIONS (PMDC, AIRMOBILE, TXMESSENGER)
NETRMS
5. Type Contact First Name = followed by your first name or the name of the person you would like
support personnel to contact
6. Type Contact Last Name = followed by your last name or the name of the person you would like
support personnel to contact.
7. Type Phone Number = followed by the area code and phone number where the contact person
may be reached
8. Type Severity Level = followed by either severity level 3 or 4. All severity level one or two cases
must be opened via the toll-free PSA customer support number
9. Type Problem Description = followed by a comprehensive description of the problem
10. Send the message to us. You will receive an email with your case number for future reference.
If an email response is not received, or if you need to open a severity level one or two case, please
contact the PSA customer support at 1 800-323-9949 for further assistance.
SAMPLE Email Ticket Formatting:
Motorola Solutions, Inc. PSV M&SA Exhibit B 14 Version 2-23-12
III. Severity Levels and Case Management
Motorola Solutions services and response times are based on the severity levels of the error a customer
is experiencing as defined below. This method of response allows Motorola Solutions to prioritize its
resources for availability on our customer’s more severe service needs. Severity level response time
defines the actions that will be taken by Motorola Solutions Support team. Due to the urgency involved
in some service cases, Motorola Solutions will make every reasonable effort to provide a temporary or
work around solution. When a permanent solution is developed and certified through testing, it will be
incorporated in to the applicable Supplemental and or Standard Release.
SEVERITY
LEVEL
DEFINITION RESPONSE TIME TARGET
RESOLUTION
TIME
1 Total System Failure - occurs when the System is
not functioning and there is no workaround; such
as a Central Server is down.
Telephone
conference within one
(1) hour of initial voice
notification
Resolve within
twenty-four (24)
hours of initial
notification
2 Critical Failure - Critical process failure occurs
when a crucial element in the System that does not
prohibit continuance of basic operations is not
functioning and there is usually no suitable work-
around. Note that this may not be applicable to
intermittent problems.
Telephone
conference within
three (3) Standard
Business Hours of
initial voice
notification
Resolve within
seven (7)
Standard
Business Days of
initial notification
3 Non-Critical Failure - Non-Critical part or
component failure occurs when a System
component is not functioning, but the System is still
useable for its intended purpose, or there is a
reasonable workaround.
Telephone or email
conference within two
(2) Standard
Business Days of
initial notification
Resolve within
180 days in a
Motorola-
determined Patch
or Release.
4 Inconvenience - An inconvenience occurs when
System causes a minor disruption in the way tasks
are performed but does not stop workflow.
Telephone or email
conference within
seven (7) Standard
Business Days of
initial notification
At Motorola’s
discretion, may
be in a future
Release.
5 Customer request for an enhancement to System
functionality is the responsibility of Motorola’s
Product Management.
Determined by
Motorola’s Product
Management.
If accepted by
Motorola’s
Product
Management, a
release date will
be provided with
a fee schedule,
when
appropriate.
Incoming cases are automatically assigned an initial Severity Level of 3, unless otherwise indicated
or determined at the time the case is logged. When escalation is required, Motorola Solutions
adheres to strict policy dictated by the level of problem severity.
Motorola Solutions, Inc. PSV M&SA Exhibit B 15 Version 2-23-12
Severity Level One Escalation
Once an issue is escalated to Engineering, the following table is used as an Engineering resolution
guideline for standard product problems.
Escalation Policy- Severity Level 1
CRITICAL ACTION RESPONSIBILITY
0 Hours
Initial service request is placed. Support Analyst begins
working on problem and verifies / determines severity
level.
Support Analyst
2 Hours
If a resolution is not identified within this timeframe, SA
escalates to the Customer Support Manager who
assigns additional resources. Email notification to
Director of Customer Support and Director of System
Integration.
Support Analyst
Customer Support Manager
4 Hours
If a resolution is not identified within this timeframe,
Customer Support Manager escalates to the Director of
Customer Support and Director of System Integration to
assign additional resources. Email notification to Vice
President of System Integration and Vice President
Customer Support.
Customer Support Manager
Director of Customer Support
Director of Systems Integration
8 Hours
If a resolution is not identified within this timeframe,
Director of Customer Support escalates to Vice
President of System Integration, Vice President of
Support, and account team.
Customer Support Manager
Director of Customer Support
Director of Systems Integration
VP of System Integration
VP of Customer Support
12 Hours
If a resolution is not identified within this timeframe,
Director of Customer Support escalates to Vice
President of System Integration, Vice President of
Support, and account team, Senior Vice President’s of
Operations, System Integration, Customer Support and
Engineering.
Senior Management
Support
Operations
Systems Integration
Engineering
All Severity Level 1 problems will be transferred or dispatched immediately to the assigned Motorola
Solutions technical support representative, to include notification to Motorola Solutions management
24x7. All other severity level problems logged after business hours will be dispatched the next business
morning.
3.1 Reporting a Problem. Customer will assign an initial Severity Level for each error reported,
either verbally or in writing, based upon the definitions listed above. Because of the urgency involved,
Severity Level 1 or 2 problems must be reported verbally to the Motorola Solutions call incoming center.
Motorola Solutions will notify the Customer if Motorola Solutions makes any changes in Severity Level (up
or down) of any Customer-reported problem.
3.2 Motorola Solutions will use best efforts to provide Customer with a resolution for Severity 1 and
Severity 2 issues within a reasonable time and in accordance with the assigned Severity Level when
Customer allows timely access to the System and Motorola Solutions diagnostics indicate that a Residual
Error is present in the Software. Should Customer report an error that Motorola Solutions cannot
reproduce, Motorola Solutions may enable a detail error capture/logging process to monitor the System.
If Motorola Solutions is unable to correct the reported Residual Error within a reasonable time, Motorola
Solutions will escalate its procedure and assign such personnel or designee to correct such Residual
Error promptly. Should Motorola Solutions, in its sole discretion, determine that such Residual Error is not
present in its Release, Motorola Solutions will verify: (a) the Software operates in conformity to the
Motorola Solutions, Inc. PSV M&SA Exhibit B 16 Version 2-23-12
System Specifications, (b) the Software is being used in a manner for which it was intended or designed,
and (c) the Software is used only with approved hardware or software.
3.3 Error Correction Status Report. Motorola Solutions will provide verbal status reports on
Severity Level 1 and 2 Residual Errors. Written status reports on outstanding Residual Errors will be
provided to System Administrator on a monthly basis.
IV. Key Responsibilities
4.1 Motorola Solutions Responsibilities
4.1.1 Customer Notifications. Motorola Solutions will provide access to (a) Field Changes; (b)
Customer Alert Bulletins; and (c) hardware and firmware updates, as released and if
applicable.
4.1.2 Remote Installation. At Customer’s request, Motorola Solutions will provide remote
installation advice or assistance for Updates for a fee.
4.1.3 Software Release Compatibility. At Customer’s request, Motorola Solutions will provide:
(a) current list of compatible hardware operating system releases, if applicable; and (b) a list
of Motorola Solutions Software Supplemental or Standard Releases
4.1.4 On-Site Correction. Unless otherwise stated herein, all suspected Residual Errors will be
investigated and corrected from Motorola Solutions facilities. Motorola Solutions will decide
whether on-site correction of any Residual Error is required and will take appropriate action.
4.1.5 Support on Motorola Solutions Software
Motorola Solutions will provide any required software fixes in the form of either a “patch” or in a
Supplemental (maintenance) Release.
4.1.6 Maintenance Contract Administration
Motorola Solutions Maintenance Contracts Administration Department manages the maintenance
agreement following the warranty term that may be included in the purchase of a Motorola Solutions
system.
Approximately four months prior to the expiration of the warranty period, the Contracts Administration
team will contact the customer to discuss the options available for their specific site. The terms of the
agreement can be customized to your agency’s budgetary requirements and cycle. Motorola
Solutions offers various levels of support to meet an agency’s requirements, for example:
Telephone, dial in support for software fixes
Varying hours of coverage
Third party vendor services
On-site services
Users Conference
Professional Services
4.1.7 Reports
Service history reports and notifications are available from the Motorola Solutions call tracking
system. If you are interested in obtaining access to service history reports and ticketing notifications,
inquire with your Technical Support Representative.
4.2 Customer Responsibilities
4.2.1 Initial logging of issue
4.2.2 Assist in assessing severity level
Motorola Solutions, Inc. PSV M&SA Exhibit B 17 Version 2-23-12
4.2.3 Contact Motorola Solutions to escalate service requests
4.2.4 Parts replacement (if applicable)
4.2.5 Dial in connectivity and telephone access to Motorola Solutions personnel
4.2.6 Anti-virus software. Customer is responsible for running any installed anti-virus software.
4.2.7 Operating System (“OS”) Upgrades. Unless otherwise stated herein, Customer is
responsible for any OS upgrades to its System. Before installing any OS upgrade, Customer
will contact Motorola Solutions to verify that a given OS upgrade is appropriate.
4.2.8 Trouble Report Form To better assist us in gathering details for analyzing and repairing your
system errors, Motorola Solutions has created the Trouble Report Form (page 17).
Completion of this form by the customer is voluntary.
The Trouble Report form helps Motorola Solutions Technical Support reduce errors by
increasing the understanding of the problem description definition. It may also improve repair
time by understanding the probability of repeat errors. Additionally, should escalation to
Motorola Solutions Engineering team be required, information gathered on this form will aid
by potentially avoiding the wait associated with error reoccurrence.
Information customers provide on the Trouble Report form will assist Motorola Solutions
Support team expedite the troubleshooting process. Your assistance in providing the
information is appreciated. Once you complete the form, please e-mail or fax this form to the
Technical Support Representative assigned to work on the issue reported.
Motorola Solutions, Inc. PSV M&SA Exhibit B 18 Version 2-23-12
Trouble Report Form
Agency Name: Motorola
Solutions Case
Number:
Contact Name: E-mail Address:
Contact Phone: Contact Fax:
Severity Level: CAD Correction#:
Subject:
Product/Version:
Problem
Description:
Please ensure that the description provided is as detailed as possible. By including accurate details, Motorola
Solutions opportunity to resolve the issue promptly and successfully increases. Please be sensitive to the use of
verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue
increases Motorola Solutions probability of locating a root cause and achieving a timely resolution.
Steps to
Duplicate:
Motorola Solutions understands that duplication is not always easy. However, if you are able to duplicate the issue,
providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable
to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help.
Step One:
Step Two:
Step Three:
Step Four:
Step Five:
Step Six:
Step Seven:
Additional Steps:
Expected
Results:
Actual
Results:
Configuration
Checked:
Motorola Solutions, Inc. PSV M&SA Exhibit B 19 Version 2-23-12
V. Customer Call Flow
To Be Provided By Customer
VI. Contact Information
Motorola Solutions Contacts
CONTACT PHONE NUMBER
Motorola Solutions System Support Center (800) 393-9949
Doug Walkinshaw
Director, Customer Support
Doug.Walkinshaw@motorolasolutions.com
(850) 225-6242
Gayle Leary
Technical Support – Public Service
Gayle.Leary@motorolasolutions.com
(850) 803-1820
Shelley Rhoads
Customer Support Business Manager
srhoads@motorolasolutions.com
(951) 245-7416
Customer Contacts (to be provided by Customer)
Customer Agency Name:
Address:
City, State and Zip:
Billing Contact Name:
Phone No:
Fax No:
Email:
Backup System Administrator Name:
Phone No:
Fax No:
Email:
Service Escalations Contact Name:
Title:
Phone No:
Email:
Motorola Solutions, Inc. PSV M&SA Exhibit C 20 Version 2-23-12
1 Daily meal allowance is determined by Motorola based on published guidelines. In no event will the amount provided exceed
attendee’s applicable Agency rules regarding meal expenses, provided the attendee or his/her agency notifies Motorola in
advance of the conference of any restrictions, prohibitions or limitations that apply.
Prepared by: Tanya Mansell, 949-716-8884, tanyamansell@motorolasolutions.com
Exhibit C
SUPPORT PLAN OPTIONS AND PRICING WORKSHEET
Maintenance and Support Agreement # 1035 Term Length 12 Months
Term Start Date 04/01/16 Term End Date 03/31/17
CUSTOMER AGENCY City of Augusta BILLING AGENCY City of Augusta
Address 530 Greene Street Annex 101 Address 530 Greene Street Annex 101
City, State, Zip Augusta, GA 30901 City, State, Zip Augusta, GA 30901
Contact Name Mike Blanchard Contact Name Accounts Payable
Contact Title Deputy Director IT Contact Title
Telephone Number (706) 821-2862 Telephone Number
Fax Number (706) 821-2530 Fax Number
Email Address Blanchard@augustaga.gov Email Address
For support and updates on products below, please contact Motorola Solutions Public Service Application’s Customer Support:
(800) 323-9949 Option 2, Option 6, then select the corresponding product prompts as follows:
6 CSR PRODUCTS
PremierOne CSR Infor Radio Asset Management Cityworks Custom Interfaces
CSR Other Administrative
Hearings (AHMS)
MOTOROLA SOLUTIONS SERVICES TERM FEES
STANDARD SUPPORT SERVICES $ 50,607.00
1 Customer Support Plan $ Included
2 Case Management 24X7 $ Included
3 Technical Support Monday through Friday
8:00 a.m. to 5:00 p.m. Customer local time
$
Included
4 Third-party Vendor Coordination $ Included
5 On-site Support (when applicable) $ Included
6 $ Included
7 SW Releases: Standard & Supplemental $ Included
8 Access to Users Group Site $ Included
SUPPLEMENTAL SERVICE OPTIONS
Service Descriptions Available Upon Request
1 24x7 Technical Support Svcs
2 Time and Materials $
3 Professional Services Training $
4 Professional Services Upgrades $
5 Preventive Maintenance $
6 Users Conference Advance Purchase $
7 On-site Support (Dedicated Resource) $
8 GeoFile Services $
MOTOROLA SOLUTIONS TOTAL FEES $ 50,607.00
USERS CONFERENCE ATTENDANCE ADVANCE PURCHASE DETAILS
Users Conference Attendance ($2,650 per Attendee) Year 2016 Number Attendees 0
Registration fee
Ground Transportation (booked by Motorola) Roundtrip travel for event (booked by Motorola)
Hotel accommodations (booked by Customer Agency per Motorola website instructions)
Daily meal allowance 1
TERM GRAND TOTAL* *Excludes taxes if applicable
$ 50,607
Public Safety Committee Meeting
3/8/2016 1:10 PM
PremierOneCSR Annual Maintenance
Department:Information Technology
Presenter:Michael Blanchard
Caption:Approve annual maintenance addendum with Motorola, Inc. for
ongoing support of PremierCSR Software.
Background:Augusta entered into a contract with Motorola in 2012 to
use Motorola's PremierOne CSR Software as the customer service
interface for the 311 Department. 311 serves as Augusta's first
line of customer service to the citizens, and the PremierOne CSR
is the software that they use to track calls. For clarification, the
PremierOne CSR software is unrelated to any other relationship
that Augusta has with Motorola in regard to radio and/or
communications.
Analysis:PremierOne CSR is used to 1) enter call information, 2) categorize
work, 3) assign work to the department that needs to address the
concern, and 4) enter call resolution information. The software
includes reporting and analysis tools that can help track particular
problem areas, as well as ensure that 311 can communicate with
citizens that call in with problems. The Annual Maintenance
payment entitles Augusta to receive help desk support and updates
to the software in order to keep it current with newer operating
systems and databases. The attached document serves as our
invoice and description of services through Motorola.
Financial Impact:This expense is part of IT's 2016 operating budget.
Alternatives:N/A
Recommendation:Approve annual maintenance addendum with Motorola, Inc. for
ongoing support of PremierCSR Software.
Funds are Available
in the Following 101015410.5223110 $50,607
Accounts:
REVIEWED AND APPROVED BY:
Procurement.
Information Technology.
Finance.
Law.
Administrator.
Clerk of Commission
Public Safety Committee Meeting
3/8/2016 1:10 PM
Statewide Mutual Aid and Assistance Agreement With GEMA
Department:Fire
Presenter:Christopher E. James, Fire Chief
Caption:Motion to approve entering into a Statewide Mutual Aid and
Assistance Agreement with GEMA to support all-hazards
emergency management missions and to authorize the Mayor to
execute the appropriate documents.
Background:This is a request to up-date the current Statewide Mutual Aid and
Assistance Agreement with GEMA
Analysis:
Financial Impact:
Alternatives:None at this time.
Recommendation:Approve entering into a Statewide Mutual Aid and Assistance
Agreement with GEMA to support all-hazards emergency
management missions and to authorize the Mayor to execute the
appropriate documents.
Funds are Available
in the Following
Accounts:
REVIEWED AND APPROVED BY:
Finance.
Law.
Administrator.
Clerk of Commission