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Home My WebLink About2012-03-12-Meeting Agendawww.augustaga.gov Public Safety Committee Meeting Commission Chamber- 3/12/2012- 12:45 PM PUBLIC SAFETY 1. Review the Information Technology 2011 Annual Report. Attachments Public Safety Committee Meeting 3/12/2012 12:45 PM Information Technology 2011 Annual Report Department:Information Technology Department Caption:Review the Information Technology 2011 Annual Report. Background:The Information Technology Department provides the Information Technology Annual Report to all department heads and elected officials each year. This report details some of the technical accomplishments and tasks completed by the Information Technology Department during the previous year. This report also outlines the use of technology and how it affects each respective department, as well as, the overall organization. Analysis:The Information Technology Annual Report provides comparative data as a means to measure the overall performance of the Information Technology Department as it strives to provide the technical tools necessary to improve efficiency throughout the organization. Financial Impact:N/A Alternatives:N/A Recommendation:Accept the Information Technology 2011 Annual Report as information. Funds are Available in the Following Accounts: REVIEWED AND APPROVED BY: Finance. Law. Cover Memo Item # 1 Administrator. Clerk of Commission Cover Memo Item # 1 To: Mr. Fred Russell, Administrator Department Heads and Elected Officials From: Ms. Tameka Allen, Deputy Administrator & Director of Information Technology Date: March 5, 2012 RE: Information Technology 2011 Annual Report The Augusta Information Technology Department (IT) is continuously working to provide our customers with quality technological services and support. Following are a few of the Information Technology Department highlights for the previous year of 2011:  IT Customer Satisfaction annual survey demonstrated a 96% approval rating.  Ranked number five (5) in the nation amongst other cities our size, in the Digital Cities Survey conducted by the Center for Digital Government.  Recognized by the Economic Development Authority (EDA) of Richmond County and awarded their Economic Development Inner Circle award for providing outstanding contributions and assistance to the EDA in 2011. GIS provided mapping and data request support on numerous projects. Provided over 70 custom maps in support of marketing commercial and industrial sites to potential industries evaluating relocation to Augusta.  Played integral role in meeting the technology needs for the new Judicial Center.  Conducted Camp Data for the City of Augusta’s youth ages 6 – 11 as part of our continuous outreach efforts. The Camp served 108 children.  Completed a county wide re-banding upgrade for 2,223 radios. This upgrade saved the county $190,000 in annual maintenance costs due to the re-imbursement from Sprint/Nextel.  Renegotiated the annual maintenance agreement with Motorola, saving the county $8,500.  Improved communications at various sites throughout the county.  Received an estimated 4.9M visitors to www.augustaga.gov  Received an estimated 1.9M visitors to GIS Maps Online.  Processed 11,652,322 Internet emails. Blocked 8,122,212 spam emails and 94,518 virus emails.  Implemented Quick Response (QR) Codes in various places to include the Commission photos on the wall outside of the Lee Beard Commission Chambers, email signatures, etc.  Implemented Emergency Alerts as part of the www.augustaga.gov web site.  Worked closely with Augusta Tomorrow to provide data and maps necessary for the Augusta Master Plan projects.  Completed over 200 citizen map requests. INFORMATION TECHNOLOGY Tameka Allen Director Michael F. Blanchard Gary Hewett Assistant Director Assistant Director Attachment number 1 \nPage 1 of 28 Item # 1 Page 2  Installed a Cisco Wireless Controller for Wi-Fi Connectivity management.  Created a public-facing website with a specialized mapping application to assist the public with obtaining information related to local redistricting efforts.  Created two public-facing Silverlight applications to allow the public to view current members of Augusta’s Commissions, Boards, and Authorities.  Provided a public sign-up page for emergency notifications so that interested citizens can receive emergency messages via cell phone.  Implemented New World CAD upgrade to version 8.11 and Mapping to version 8.2  Upgraded 30 mobile data terminals for the Fire Department to New World 7.0  Developed and implemented changes in IFAS as mandated by the new HR PPPM.  Upgraded the Symantec Antivirus server to the latest version of Symantec Endpoint Security and pushed new client to county computers.  Installed 10GB blade and modules in the Cisco switch to accommodate 10GB backbone network connectivity.  Upgraded Microsoft Exchange Server 2007 to Microsoft Exchange Server 2010.  Installed 100Mbps internet service at Information Technology Disaster Recovery Site.  Installed 50Mbps internet service in Information Technology Data Center.  Assisted Marshal’s Office with the implementation of a new Live Scan Fingerprinting system at the Judicial Center provided by Identix.  Developed modules for a revised Marshal’s Office Security Management and Service Tracking system.  Collaborated with the Georgia Conservancy Group on their Harrisburg Blueprint Project. Provided them with data to assist GA Tech Urban Planning Students who were working on a number of facets of community redesign.  Played integral role in implementing e-verify numbers on Purchase Orders for Procurement.  Implemented new Electronic Document Management System (EDMS) applications for the Recreation, Parks and Facilities administrative staff.  Assisted with the implementation and provided training and support throughout the Pictometry Changefinder Project for the Tax Assessor’s Office.  Completed a large number of work orders and upgrades for the Utilities Department. More detailed IT activities by department are on the following pages: Attachment number 1 \nPage 2 of 28 Item # 1 Page 3 AAAUUUGGGUUUSSSTTTAAA,,, GGGEEEOOORRRGGGIIIAAA IIINNNFFFOOORRRMMMAAATTTIIIOOONNN TTTEEECCCHHHNNNOOOLLLOOOGGGYYY DDDEEEPPPAAARRRTTTMMMEEENNNTTT 222000111111 AAANNNNNNUUUAAALLL RRREEEPPPOOORRRTTT AADDMMIINNIISSTTRRAATTIIOONN  Completed 77 work orders for Administration.  MAC Process for relocating Heery department from Hatcher Building into Municipal Building.  Trained 3 customers in office automation. AANNIIMMAALL CCOONNTTRROOLL  Trained 3 customers in office automation. AANNIIMMAALL SSEERRVVIICCEESS  Processed multiple security requests.  Provided ongoing support for the Chameleon Application.  Completed 99 work orders. AAUUGGUUSSTTAA CCAARREESS  Provided ongoing support for the CityView Application.  Provided updates to CityView Reports.  Provided training for CityView version 2011.2.  Completed 44 work orders.  MAC Process for relocating department from Hatcher Building into Municipal Building.  Provided ongoing support for IFAS application.  Provided ongoing support for Lucity/GBA.  Relocated 2 phones and fax line to Municipal Bldg. AAUUGGUUSSTTAA LLIIBBRRAARRYY  Provide ongoing support for the Encumbrance application.  Added ISBN and Notes field to Encumbrance application.  Added Order Slip to the Encumbrance application.  Completed 7 work orders.  Trained 3 customers in office automation. AAUUGGUUSSTTAA RREEGGIIOONNAALL AAIIRRPPOORRTT  MAC Process to install a HP All in One Printer for the EOC office.  Completed 292 work orders.  MAC Process for restructured offices in main airport building. Required relocation of setup of existing equipment while construction took place.  MAC Process for relocation of FBO office to temporary facilities.  MAC Process for relocation of Bizhub for FBO office to temporary facilities.  Trained 14 customers in office automation. Attachment number 1 \nPage 3 of 28 Item # 1 Page 4  Provided ongoing support for the Flight Explorer application.  Provided ongoing support for ManagerPlus application.  Managed equipment and software orders.  Processed multiple security requests.  Provided ongoing support for FBO Manager application.  Provided ongoing support for IFAS application.  Provided ongoing support for NovusAgenda application.  Created Facebook application to establish a social media presence for the airport to improve communication with citizens utilizing Web 2.0 Technology.  Created Twitter application to establish a social media presence for the airport to improve communication with citizens utilizing Web 2.0 Technology.  Relocated network hardware to Augusta Regional FBO Operations temporary trailers pending new FBO building construction.  Researched a solution for multiple users to be able to access FlightExplorer at the same time.  Provided annual Master`s Week support services.  Implemented new Electronic Document Management System (EDMS) applications for the airport administrative staff. BBOOAARRDD OOFF EELLEECCTTIIOONNSS  Created a public-facing web site with a specialized mapping application to assist the public with obtaining information related to local redistricting efforts.  Implemented a software application (DISTRICTSolv) that was intended to provide assistance to the Board of Elections in educating the public on the local redistricting process.  Created a Redistricting website for public to have access to guidelines for redistricting, current Committee members, minutes and agendas, maps and statistics to include an area to provide citizen feedback.  Implemented a published map solution to support Redistricting, providing the facilitators access to all plans in a spatial environment for comparison purposes. This map was used during pre-planning, internal accuracy reviews, and public meetings.  Completed 115 work orders.  Supported House/Senate/Congressional Redistricting. Assisted BOE with data and map creation using the State’s proposed new district lines. Assisted in Public Hearing for the Community. CCEEMMEETTEERRYY -- MMAAGGNNOOLLIIAA  Provided ongoing support for Lucity/GBA application.  Provided ongoing support for IFAS application.  Replaced T1 service with Comcast Business Class Internet service for faster network connectivity, reduced cost, and E-Time implementation. CCEEMMEETTEERRYY-- WWEESSTTVVIIEEWW  Installed Comcast Business Class internet service for E-Time implementation. CCIIVVIILL AANNDD MMAAGGIISSTTRRAATTEE CCOOUURRTT  Completed 90 work orders for Civil and Magistrate Warrants.  Trained 4 customers in office automation.  Provided ongoing support for the New World application.  Provided ongoing support for the Palatine Electronic Warrant Interchange system.  Provided ongoing support for all IT purchases and services.  Completed the implementation of a court docketing system (i.e. ICON). Attachment number 1 \nPage 4 of 28 Item # 1 Page 5  Researched and planned for the implementation of an Initial Appearance video conferencing system.  Assisted with the move to the Judicial Center.  Provided ongoing support for the Infax application.  Trained 4 customers in office automation.  Installed Cisco Access Point to provide wireless connectivity. CCLLEERRKK OOFF CCIIVVIILL AANNDD MMAAGGIISSTTRRAATTEE CCOOUURRTT  Created a process within the new Jury Management application to generate Juror Payment spreadsheets in real time and send emails to appropriate personnel.  Completed 179 work orders.  Completed the implementation of a court docketing and accounting system (i.e. ICON).  Edited, created, revised, and provided ongoing support for several digital forms of legal documents to be used by the Clerk`s staff in Court sessions that allows the staff to digitally complete and print the form in a timely manner.  Provided ongoing support for the New World application.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the Icon Application.  Implemented Web Case Management for the Icon Docketing application.  Assisted with the move to the Judicial Center.  Managed 2 orders related to IT equipment or software.  Provided ongoing support for the Infax application. CCLLEERRKK OOFF CCOOMMMMIISSSSIIOONN  Completed 93 work orders.  Created two public-facing Silverlight applications to allow the public to view current members of and information about Augusta`s Commissions, Boards, and Authorities. A separate application allows the public to volunteer to serve on one or more Boards. A Windows application was also created to allow clerks to maintain Board data.  Trained 1 Commissioner in office automation.  Processed multiple equipment orders.  Provided ongoing support for MuniAgenda and NovusAgenda application.  Upgraded MuniAgenda application to NovusAgenda platform and provided ongoing support of application to include training end-user departments and redefining workflows to resolve issues with routing.  Provided ongoing support of LaserFiche application.  Provided ongoing support for WebLink. CCLLEERRKK OOFF CCOOUURRTT  Provided ongoing support for the CDIMS Applications.  Processed multiple security requests.  Coordinated correcting about 5,000 recorded FiFa`s that had incorrect dates.  Tested and Upgraded CDIMS computers to Windows 7.  Provided ongoing support for the FiFa Interface process.  Provided support for the move to the Judicial Center.  Provided assistance in moving the Plat Scanner to the new Judicial Center.  Provide ongoing support for the Print/FAX server.  Created a process within the new Jury Management application to generate Juror Payment spreadsheets in real time, and send emails to appropriate personnel.  Provided updates to the COTT Index and Supplemental Reports. Attachment number 1 \nPage 5 of 28 Item # 1 Page 6  Created an external e-mail address to be added to the GSCCCA distribution list.  Implemented the new Deeds Index Reports for the second set of Historical reports.  Assisted with resolving the problem with delayed Acceptance e-mails from GSCCCA.  Installed new label writers with "cut" option for CDIMS.  MAC Process to setup new Board of Equalizations Office in the Municipal Building.  MAC Process for setup of additional printer in office.  MAC Process for installation of additional scanners.  Completed 633 work orders.  MAC Process to relocate current Board of Equalizations to another room on the same floor of Municipal Building.  MAC Process to relocate printer within office for new business process.  MAC Process for reorganizing all computers in Real Estate Public Area.  MAC Process for reorganizing all computers in Front Counter area.  Trained 6 customers in office automation.  Managed 2 orders related to IT equipment or software.  Provided ongoing support for the New World application.  Provided ongoing support for the ICON application and Icon Web Case Management.  Assisted with several updates and changes to the Icon application over the course of the year.  Provided ongoing support for all IT purchases and services.  Investigated the implementation of a Jury module within the Icon application set to be implemented in 2012.  Assisted with making changes to the Icon database server to improve application performance.  Installed Cisco Access Point to provide wireless connectivity.  Updated Jury hotline.  Created a process within the new Jury Management application to generate Juror Payment spreadsheets in real time and send emails to appropriate personnel. CCOOMMMMIISSSSIIOONNEERRSS  Completed 5 work orders. CCOORROONNEERR``SS OOFFFFIICCEE  Completed 49 work orders.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for Coroner-specific application systems.  Researched and planned for the potential upgrade of Coroner specific software.  Managed 1 order related to IT equipment or software. DDAANNIIEELL FFIIEELLDD AAIIRRPPOORRTT  Completed 4 work orders.  Trained 1 customer in office automation.  Processed multiple security requests.  Provided ongoing support for MuniAgenda/NovusAgenda application.  Provided annual Master`s Week support services. DDIISSAADDVVAANNTTAAGGEEDD BBUUSSIINNEESSSS EENNTTEERRPPRRIISSEE ((DDBBEE))  Completed 27 work orders.  MAC Process for relocating department from Hatcher Building into Municipal Building.  Provided ongoing support for IFAS application.  Provided ongoing support for the in-house-developed DBE application. Attachment number 1 \nPage 6 of 28 Item # 1 Page 7  Relocated 2 phones and fax line to Municipal Bldg.  Provided ongoing support for the in-house-developed DBE application. DDIISSTTRRIICCTT AATTTTOORRNNEEYY  Completed 287 work orders.  Managed 3 orders related to IT equipment or software.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the New World application.  Provided ongoing support for the Prosecutor`s Dialog application and all of its custom interfaces and/or applications that are necessary for DA specific processes.  Continued planning and researching the replacement of Prosecutor Dialog with Tracker.  Provided ongoing support for the Victim`s Assistance application.  Assisted with the move to the Judicial Center.  Installed Cisco Access Point to provide wireless connectivity. EE991111 DDIISSPPAATTCCHH  MAC Process to convert E911 Admin to VOIP.  MAC Process to relocate Director and Assistant Directors Offices.  MAC Process for loaner printer needed for Training Room.  Completed 273 work orders.  MAC Process for reorganizing Training Room to use hard wire instead of wireless technologies.  Managed 5 orders related to IT equipment or software.  Installed and Updated the New World / ProQA Interface as updates became available.  Upgraded the ProQA/AQUA application as updates became available.  Updated the 3SI Security Systems Tracker as updates became available.  Updated the Cross Search application on a quarterly basis.  Provided ongoing support for the Higher Ground recording software.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the AQUA application.  Provided ongoing support for the New World CAD application.  Provided ongoing support for the Cross Search application.  Provided ongoing support for the InfoRad application.  Provided ongoing support for all the ProQA applications.  Provided ongoing support for the New World CAD Mapping application.  Implemented New World CAD upgrade to version 8.11.  Implemented New World CAD Mapping upgrade to version 8.2.  Assisted with the replacement of all Dispatch workstations.  Assisted with the replacement of all Dispatch monitors.  Upgraded to Voice Over Internet Protocol (VOIP) telephone service. EEMMEERRGGEENNCCYY MMAANNAAGGEEMMEENNTT AAGGEENNCCYY  Provided a public sign-up page for emergency notifications so that interested citizens can receive emergency messages via cell phone.  Completed 14 work orders.  Managed 1 order related to IT equipment or software.  Updated EMA specific software as updates became available.  Researched potential solutions for updating the technology used in the EOC.  Made recommendations regarding use of Social Media (Facebook and Twitter) in support of EMA activities. Attachment number 1 \nPage 7 of 28 Item # 1 Page 8 EENNGGIINNEEEERRIINNGG  Provided Inquiry Only access into CityView Permits for Engineering personnel.  Completed 198 work orders.  Created an Impervious Surfaces Feature Class utilizing new Edge of Pavement data.  Scanned and georeferenced historic Storm/Sewer Tax Maps to assist in future storm water data collection.  Provided coordination of IT purchases and services based on user needs.  Provided ongoing support for Lucity/GBA .  Provided coordination of IT purchases and services based on user needs.  Processed multiple security requests.  Provided ongoing support of MuniAgenda/NovusAgenda application.  Applied update to Trimble Business Center on identified devices.  Implemented cellphone to push to talk. STREET LIGHTING  Completed 6 work orders. TRAFFIC ENGINEERING  Completed 74 work orders.  Processed multiple security requests.  Provided coordination of IT purchases and services based on user needs.  Provided ongoing support for IFAS application.  Provided ongoing support, application upgrade and coordination of GTS live video streaming of traffic cameras for traffic monitoring.  Created a centralized location on the City of Augusta`s website to house information regarding Traffic. The page displays recent accidents and current traffic conditions, provides access to view live traffic from cameras positioned on various streets throughout the city, as well as upcoming Road and Lane Closures.  Installed four Cisco Adaptive Security Appliances in traffic control boxes for the adaptive traffic monitoring implementation.  Provided and coordinated support for equipment needs for Masters Week.  Installed PCTravel on identified desktops/laptops, and provided ongoing support.  Applied upgrade to most current version of Axis Camera so that monitoring of traffic during Master`s week would be available.  Provided annual Master`s Week support for traffic cameras.  Trained 1 customer in office automation. EENNVVIIRROONNMMEENNTTAALL SSEERRVVIICCEESS Note: Environmental Services was formerly known as Solid Waste prior to May 2011.  MAC Process for additional network drops.  Completed 218 work orders.  Trained 2 customers in office automation.  Provided ongoing support of Lucity/GBA application.  Provided ongoing support of Commonwealth Insight application.  Processed multiple security requests.  Implemented a SharePoint-based portal site in order to create a centralized location to house departmental documents and videos. Several customized lists were created to improve current processes and reduce the need for paper documents.  Geocoded spreadsheets maintained by Solid Waste to assist with Vacant Lot maintenance. Attachment number 1 \nPage 8 of 28 Item # 1 Page 9  Implemented new procedure to update hauler information and pick up days.  Provided coordination of IT purchases and services based on departmental needs.  Provided ongoing support of Lucity/GBA application.  Provided ongoing support of Commonwealth Insight application.  Processed multiple security requests.  Investigated processes necessary to implement a county wide networked GPS base station.  Investigated processes necessary to implement a county wide networked GPS base station.  Assisted vendor with implementation of upgrade to Commonwealth Insight application.  Installed eCatcher, a new gas monitoring software on multiple devices. .  Updated auto attendant menu.  Researched and implemented mobile solution for maintenance personnel`s use of FasterAsset application. EEQQUUAALL EEMMPPLLOOYYMMEENNTT OOPPPPOORRTTUUNNIITTYY ((EEEEOO))  Completed 35 work orders.  MAC Process for relocating department from Hatcher Building into Municipal Building.  Trained 2 customers in office automation.  Provided ongoing support of MuniAgenda/Novus Agenda application.  Provided ongoing support of BalanceAAP application.  Provided coordination of IT purchases based on departmental needs.  Updated existing (IFAS) EEO CDD reports.  Install and set up BalanceAAp software on identified devices.  Relocated 2 phones and fax line to Municipal Bldg. EEXXTTEENNSSIIOONN SSEERRVVIICCEESS  Completed 20 work orders. FFIINNAANNCCEE  Completed 183 work orders.  Developed and modified IFAS CDD reports based on customer specific criteria.  Provided coordination of IT purchases and services based on user needs.  Coordinated relocation of department equipment for staff relocations. ACCOUNTING  Completed 88 work orders.  Coordinated IT related purchases according to departmental needs.  Assisted with coordination of IFAS database migration from Informix to Oracle and provided ongoing support to include testing, training and report modification.  Coordinated IT related purchases according to departmental needs.  Provided ongoing support for IFAS application.  Coordinated onsite SunGard Business Process Review for IFAS Core Finance.  Developed and modified IFAS 7.9 CDD reports based on client specific needs.  Provided ongoing support for CuteFTP.  Implement and Support Furlough Pay for 2011. FLEET MANAGEMENT  Completed 95 work orders.  Provided coordination of IT purchases and services based on user needs.  Upgraded Faster application to version 6.  Provided ongoing support for FasterAsset application. Attachment number 1 \nPage 9 of 28 Item # 1 Page 10  Provided coordination of IT related purchases based on departmental needs.  Provided ongoing support for MuniAgenda/NovusAgenda application. PAYROLL  Made adjustments to employees sick and vacation balances.  Completed 74 work orders.  Assist Payroll in W2 Magnetic Media processing for 2011.  Assist Payroll in W2 processing for 2011.  Provided ongoing support for IFAS application.  Processed multiple security requests.  Implemented furlough pay deduction for calendar year 2011 payrolls for specific employees.  Removed furlough pay deduction for calendar year 2011 payrolls for specific employees.  Applied Tax Year-end Upgrade.  Provided assistance with IFAS 2010 Year-end Processing. RISK MANAGEMENT  Completed 77 work orders.  Produce Workers Comp report. FFIIRREE DDEEPPAARRTTMMEENNTT ADMINISTRATION  Completed 144 work orders.  Managed 11 orders related to IT equipment or software.  Updated and provided ongoing support for the AED Heartstart application at all the Fire Stations.  Provided ongoing support to the Fire Prevention Bureau in the areas of creating custom inspection checklists within the Firehouse Applications.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the Emergency Reporting Software.  Provided ongoing support for the Firehouse Software.  Provided training on all aspects of the Firehouse applications as requested.  Provided ongoing support in the areas of NFIRS and NHTSA exports from Firehouse as requested.  Assisted with the planning of the construction of FS #10 as it related to IT specific needs.  Upgraded 30 mobile data terminals for the fire department to New World Mobile 7.0. FIRE STATION #1  Completed 46 work orders. FIRE STATION #2  Completed 3 work orders.  Upgraded telephones system to Key Service Unit. FIRE STATION #3  Completed 74 work orders. FIRE STATION #4  Completed 2 work orders. FIRE STATION #5  Completed 12 work orders. FIRE STATION #6  Completed 10 work orders. FIRE STATION #7  Completed 9 work orders. Attachment number 1 \nPage 10 of 28 Item # 1 Page 11 FIRE STATION #8  Completed 38 work orders. FIRE STATION #9  Completed 10 work orders. FIRE STATION #10  Completed 7 work orders. FIRE STATION #11  Completed 18 work orders. FIRE STATION #12  Completed 14 work orders. FIRE STATION #13  Completed 8 work orders. FIRE STATION #14  Completed 4 work orders. FIRE STATION #15  Completed 10 work orders. FIRE STATION #16  Completed 15 work orders. FIRE STATION #17  Completed 11 work orders. FIRE STATION #18  Completed 14 work orders. FIRE STATION #19  Completed 6 work orders. FFOORREESSTTRRYY  Completed 5 work orders. HHEEEERRYY EENNGGIINNEEEERRIINNGG  Relocated 5 phones and fax line to Municipal Bldg. HHOOUUSSIINNGG AANNDD CCOOMMMMUUNNIITTYY DDEEVVEELLOOPPMMEENNTT  Implemented a published map solution for their Environmental Review Process, which reduced the number of ArcGIS Desktop licenses required in HCD, while still providing the same level of review capabilities.  MAC Process for additional equipment and fax service.  Completed 201 work orders.  Trained 4 customers in office automation.  Provided coordination of IT purchases and services based on user needs.  Processed multiple security requests.  Installed Cisco fiber distribution switch to provide 10GB connectivity. HHUUMMAANN RREESSOOUURRCCEESS  Moved specific 80 hour employees to 75 hour calendar as part of 2011 Organizational Changes,  Completed 225 work orders. Attachment number 1 \nPage 11 of 28 Item # 1 Page 12  Create FTP process for Georgia New Hires file.  Began implementation of eTime project.  Processed weekly Ben18 file for ADP.  Processed Ben14 file for ADP.  Processed multiple security requests.  Developed and modified IFAS CDD reports based on customer specific criteria, for the use in reporting and open records requests.  Coordinated the purchase of IT related equipment and services based on departmental needs.  Developed and programed Person Import and Labor Level data file according to ADP specifications for the transfer of employee data into eTime and Attendance.  Provided ongoing support for IFAS application.  Provided graphics support for Annual Retirement Banquet.  Processed multiple security requests.  Provided ongoing support for MuniAgenda/NovusAgenda application.  Provided ongoing support for necessary file transfers between ADP Health and Wellness Services and IFAS.  Installed Cisco Access Point to provide wireless connectivity.  Processed terminated employee notifications.  Developed and programed data file according to ADP specifications for the transfer of employee FSA deductions.  Developed and implemented changes in IFAS as mandated by the new HR PPPM.  Coordinated technical needs at various locations for open enrollment.  Updated auto attendant menu. IINNFFOORRMMAATTIIOONN TTEECCHHNNOOLLOOGGYY  Implemented Quick Response (QR) Codes as part of email signatures in order to grant quick access to the city website to our email recipients via SmartPhones and tablet devices.  Implemented Emergency Alerts as part of the www.augustaga.gov web site. These alerts display at the top of the web page when there are important circumstances such as extreme heat, amber alerts, etc. that the public should be informed of.  Created a Silverlight version of the Annual Report application.  MAC Process for removal of old BIS equipment from JLEC Court rooms.  MAC Process for additional ADP Time Clocks.  MAC Process for ADP Time Clocks. Installation took place throughout the county.  Completed 6,738 work orders.  MAC Process for ADP in Civil & Magistrate Court.  MAC Process for ADP in License and Inspections.  Processed and released 33 Lottery computers.  Served 54 children in the ages of 6 - 8 year old at Camp Data.  Served 54 children in the ages of 9 - 11 year old at Camp Data.  Processed 11,652,322 Internet emails. Blocked 8,122,212 Spam emails and 94,518 Virus emails.  Moved VPN authentication to new radius appliance.  Performed upgrade/revamp of current City`s homepage to include a new slideshow module along with various enhancements to improve the appearance of content made visible from the homepage.  Provided ongoing support for MuniAgenda/NovusAgenda application.  Provided ongoing support for IFAS application.  Developed and modified IFAS CDD reports based on client specific criteria.  Assisted DBA with IFAS database migration from Informix to Oracle. Attachment number 1 \nPage 12 of 28 Item # 1 Page 13  Nielson business data was acquired this year to update business locations throughout Richmond County.  Provided Network Group with multiple maps for Fiber Locations.  Completed 200 plus citizens map requests.  Nielson business data was acquired this year to update business locations throughout Richmond County.  Worked closely with Augusta Tomorrow to provide data and maps necessary for the Augusta Master Plan projects.  Added 313 new site addresses that are not in WinGap parcel data, this includes trailers and apartments.  Reported over 35 corrections to Google on mapping and community related errors.  Assisted with Lucity upgrade to v7.1.  Installed Cisco network equipment for the new Judicial Center.  Increased memory on HP Blade Servers for VMware server virtualizations.  Installed 45 ADP time clocks for E-Time implementation.  Installed a Cisco Wireless Controller for Wi-Fi connectivity management.  Installed a Cisco Wireless Control System Server to manage wireless controllers from one location.  Upgraded the Symantec AntiVirus server to the Latest version of Symantec Endpoint Security and pushed new client to county computers.  Installed network cabling drops for time clocks at city departments.  Installed 10GB blade and modules in Cisco switch to accommodate 10GB backbone network connectivity.  Provided required information to assist TIG group with mail server changes.  Provided required information to assist TIG with compatibility check for Windows Server 2008 R2 SP1.  Upgraded Microsoft Exchange Server 2007 to Microsoft Exchange Server 2010.  Installed 100Mbps internet service at IT disaster recovery site.  Installed 50Mbps internet service in IT computer room.  Implemented new phone directory on city intranet site.  Setup Microsoft Lync Server 2010 for instant messaging.  Completed ATOMS inventory for Telecom hardware.  Updated AT&T Yellow and White Pages Directories.  Completed yearly Pinpoint911 testing.  Programmed and installed 2 VG224 gateways for analog support in new Judicial Center.  Programmed and installed 88 new VoIP phones in new Judicial Center.  Conducted research on Smartphone Management technology.  Installed and implemented Blackberry Express.  Finished a complete county wide communication inventory consisting of 2,223 pieces of equipment.  Completed a county wide re-banding upgrade for 2,223 radios. This upgrade saved the county $190,000.00 in annual maintenance costs due to the re-imbursement from Sprint/Nextel.  Renegotiated the annual maintenance agreement with Motorola. Was able to keep the annual per unit cost the same as last year and saved the county $8,500.00 in fees.  Managed over 2,200 pieces of communication equipment for the county. Made sure that all of our equipment was repaired in a timely manner and the repairs were complete.  Completed 123 Projects and Project Assignments.  Completed 67 departmental order installs.  Completed 54 ATOMS orders.  Completed 57 ATOMS departmental order installs.  Completed 58 projects and project assignments. Attachment number 1 \nPage 13 of 28 Item # 1 Page 14  Provided ongoing support for the in-house-developed Sign-In-Board used by multiple departments.  Provided ongoing support and enhancements for the city`s web site at www.augustaga.gov. JJUURRYY CCLLEERRKK  Created a new Windows application to accommodate new jury processing procedures after the move to the Judicial Center.  MAC Process for installing three computers for Jury Assembly.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the Jury System application.  Assisted with the upgrade of the Jury System application.  Assisted with the move to the Judicial Center.  Provided ongoing support and enhancements for the in-house-developed Jury Management System. JJUUVVEENNIILLEE CCOOUURRTT  MAC Analysis for Juvenile Court Display System.  Completed 50 work orders.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the JCATS application.  Provided ongoing support for the New World application. LLAANNDD BBAANNKK AAUUTTHHOORRIITTYY  Completed 21 work orders. LLAAWW DDEEPPAARRTTMMEENNTT  MAC Process to look at expansion of two new offices within the Hatcher Building.  Completed 73 work orders.  MAC Process for relocating department from Hatcher Building into Fultcher Building.  Provided customized layers and files to support Hotel Lawsuit Case.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the Abacus Law Application.  Provided ongoing support for the SoftPro Application.  Relocated 8 phones and fax line to 520 Greene St. LLAAWW LLIIBBRRAARRYY  MAC Process for installing two computers for Law Library. LLIICCEENNSSEE AANNDD IINNSSPPEECCTTIIOONN NOTE: License & Inspection was combined with Planning & Zoning to form the Planning & Development Department in November 2011.  Provided ongoing support for the CityView Application.  Maintain the On-Line Inspection Request application.  Conducted monthly status meetings to stay informed on all L&I technology needs.  Created multiple custom reports from CityView.  Increased the Permit Fees in CityView by 5%.  Processed multiple Open Records Requests for Permit information.  Upgraded the CityView database from SQL 2005 to SQL 2008.  Upgraded CityView to version 3.8.3.  Updated the Building Permits Occupancy Codes in CityView. Attachment number 1 \nPage 14 of 28 Item # 1 Page 15  Update Case Sizes for Excise Tax in CityView.  Disallowed printing of Business License Certificate if outstanding fees.  Created new SIC Codes in CityView for Contractors.  Created multiple custom searches in CityView.  Ran the Past Due Business License process.  Produced file for contractor mailing labels.  Added a new "Plan Review Fee" for sub-contractors.  Provided multiple CityView configuration and rule updates.  Added a new "Energy Code Fee" for Permits.  Implemented an online business inquiry tool that permits citizens to search for licensed businesses using a simple search window. The tool includes a component that allows citizens to locate the business on a map.  Upgraded CityView to version 2011.2.  Provided training for CityView version 2011.2.  Implemented the CityView Public Portal for Business License.  Separated the Request for Gross Revenue Report into 7 different reports.  Increased the Alcohol License Fees in CityView for 2012 Renewals.  Added Occupancy Load to CityView for applicable Alcohol fees.  Configured 7 credit card machines.  Provided support for the annual Alcohol License Renewals.  Researched requirements to implement Contractor ID cards.  Ran the Alcohol License Renewal process.  Ran the Business License Renewal process.  Created custom report to eliminate credit card payments from Daily Cash Out (By Revenue Account) for daily deposits.  MAC Process for networking Color Laserjet printer to be used as a workgroup printer.  Completed 522 work orders.  Restructured Code Enforcement GIS layers for L&I during their reorganization to Planning and Development.  Worked with CityView Vendor to improve workflow processes used by License and Inspection to ensure data updates are processed correctly. Authored documentation of this workflow.  Analyzed and produced maps for delinquent properties in the Harrisburg Neighborhood for meetings. MMAARRSSHHAALL``SS OOFFFFIICCEE  Completed 155 work orders for Marshal`s Office Administration.  Completed 57 work orders for Marshal`s Office Augusta Regional Airport.  Completed 64 work orders for Marshal`s Office Substation.  Trained 14 customers in office automation.  Provided ongoing support for the Identification International Live Scan Fingerprinting system.  Assisted with the implementation of a new Live Scan Fingerprinting system at the Judicial Center provided by Identix.  Assisted as necessary with the move to the new Marshal`s Substation.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the New World application.  Provided ongoing support for the Marshal Integrated System application.  Developed modules for a revised Marshal`s Office Security Management and Service Tracking system. MARSHAL'S OFFICE - SUBSTATION  MAC Process for new building for substation. Attachment number 1 \nPage 15 of 28 Item # 1 Page 16  MAC Process for setup of Smart Board Technologies in new substation.  MAC Process for installation of new computer equipment for new substation.  MAC Process for installation of Smart Board Technologies.  Installed Cisco switches in the new Marshal Substation.  Installed Cisco Access Point to provide wireless connectivity.  Installed dark fiber to the new Marshal Substation for network connectivity.  Relocated and upgraded to Voice-Over-Internet-Protocol (VOIP) telephone service. MMAAYYOORR''SS OOFFFFIICCEE  Streamed Augusta`s 9/11 Remembrance Ceremony Live from the Augusta Common. This was the first event outside of the commission chambers streamed live by the City of Augusta.  Completed 65 work orders.  Created posters and invitations to the Mayor`s Master`s Reception.  Graphic support for the dedication and opening of the Judicial Center.  Created custom Adobe Photoshop Graphics for Augusta is COOL slide presentation for marketing purposes to GHSU and Chamber of Commerce. This involved working with numerous photographers, local university contacts, and compiling statistics on a 2mi radius of activities and entertainment available to residents.  Provided graphics support for the Reynolds Street Parking Deck Dedication including invitations. NNOONN--CCOOUUNNTTYY  Collaborated with the Georgia Conservancy Group on their Harrisburg Blueprint Project. Provided them with data to assist GA Tech Urban Planning Students who were working on a number of facets of community redesign. (There was communication and data sharing with them for about the first 4 months of the year).  Created proposed new trails and provided mapping support for the Augusta Canal Authority for their future trail project. Printed maps and worked with outside consultant to provide GPS information and canal feature locations.  Recognized by the Economic Development Authority (EDA) of Richmond County and awarded their Economic Development Inner Circle award for providing outstanding contributions and assistance to the EDA in 2011 - featured in their 2011 Annual Report. GIS Provided Mapping and data request support on numerous projects that are sensitive in nature. GIS provided over 70 custom maps in support of marketing commercial and industrial sites to potential industries evaluating relocation to Augusta. All projects were time sensitive requiring quick turnarounds and often required a level of nondisclosure by GIS Staff on the location or companies inquiring about sites.  Provided picturesque photography of Augusta for the "Means Report".  Provided map of available parking to the Greater Augusta Arts Council for Westobou and Arts in the Heart Festival.  Worked with Walton Rehabilitation to find potential property for their future growth. Data analysis of Augusta Owned Property of 5 Acres or more and mapping. PPLLAANNNNIINNGG AANNDD ZZOONNIINNGG NOTE: Planning & Zoning was combined with Licensing & Inspection to form the Planning & Development Department in November 2011.  Completed 269 work orders.  Maintained Zoning, Special Exceptions, and Case Inventory layers in GIS Enterprise Geodatabase on a monthly basis. Updated these layers to an internal site to provide customer care personnel with a quick means of answering a citizen’s request for zoning information. Attachment number 1 \nPage 16 of 28 Item # 1 Page 17  Revamped Planning and Zoning Departmental pages to coincide with merger of Business and License Department and various changes as a result of the Reorganization.  Created web presence for ARTS/Aiken County Bicycle and Pedestrian Plan to include a form to encourage customer feedback.  Maintained Zoning, Special Exceptions, and Case Inventory layers in GIS Enterprise Geodatabase on a monthly basis. Updated these layers to an internal site to provide customer care personnel with a quick means of answering a citizen’s request for zoning information.  Updated FEMA Flood Mapping comparison for 3 years of data, created custom feature classes for LOMA and Flood Buyout Properties online to assist their citizen response time.  Created internal website for searching zoning information to assist Planning and Development in citizen requests.  Updated User Guide documentation for Zoning updates to include new feature classes and procedures. .  Extensive work and data was provided to support the Hazardous Mitigation Plan update.  Provided ongoing support for MuniAgenda/NovusAgenda application.  Provided ongoing support for Lucity/GBA application. PPRROOBBAATTEE CCOOUURRTT  Completed 87 work orders.  Provided ongoing support for all IT purchases and services.  Updated the Probate application as updates became available.  Assisted with the move to the Judicial Center.  Managed 1 order related to IT equipment or software.  Assisted with the implementation of a new State-Wide system used for the issuance of Concealed Weapons Permits.  Provided ongoing support for all IT purchases and services.  Installed Cisco Access Point to provide wireless connectivity.  Provided ongoing support for the in-house-developed Probate Court System. PPRROOBBAATTIIOONN  Completed 14 work orders. PPRROOCCUURREEMMEENNTT  Completed 161 work orders.  Began implementation of e-verify numbers printing on Purchase orders.  Provided ongoing support for IFAS application.  Provided coordination of IT purchases based on departmental needs.  Installed Cisco Access Point to provide wireless connectivity.  Provide assistance with IFAS year-end procedure. PROCUREMENT - PRINT SHOP  Completed 38 work orders. PPUUBBLLIICC DDEEFFEENNDDEERR  MAC Process for reorganization of equipment throughout three buildings.  Completed 343 work orders.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the New World application.  Provided ongoing support for the JCATS application. Attachment number 1 \nPage 17 of 28 Item # 1 Page 18  Assisted with the setup of new PCs delivered to Public Defender by the State. PPUUBBLLIICC SSEERRVVIICCEESS Note: All divisions of the Public Services Department were divided among the Recreation, Parks and Facilities Department (formerly the Recreation Department), the Engineering Department, and the Environmental Services Department (formerly solid Waste) in May 2011. ADMINISTRATION  Completed 8 work orders. FACILITIES MANAGEMENT  Completed 43 work orders for Heery Engineering.  Completed 84 work orders.  Provided coordination of IT purchases and services based on user needs.  Provided ongoing support for Lucity/GBA application.  Provided ongoing support for IFAS application.  Processed multiple security requests. MAINTENANCE  Completed 58 work orders. TREES AND LANDSCAPES  Completed 28 work orders.  Provided ongoing support of Lucity/GBA application.  Provided ongoing support of IFAS application.  Provided coordination of IT purchases and services based on departmental needs. RRCCCCII  Completed 89 work orders.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the Jail Management application.  Managed 1 order related to IT equipment or software.  Provided support as needed during the expansion/renovation project at RCCI. RREECCRREEAATTIIOONN,, PPAARRKKSS,, AANNDD FFAACCIILLIITTIIEESS Note: The Recreation, Parks, and Facilities Department was known as the Recreation Department until May, 2011. ADMINISTRATION  Processed multiple security requests.  Provided ongoing support for the CLASS Application.  Provided ongoing support for CLASS On-Line Registration.  Implemented the Senior Nutrition Program at 6 sites using the CLASS application and biometric finger vein scanners.  Completed the upgrade to CLASS version 7.0 SP 1.  Completed the database upgrade for CLASS to SQL 2008 64 bit.  Provide ongoing support for the CLASS biometrics.  Provided multiple Lucity (GBA) training sessions.  MAC Process to hook up phone system for Pendleton King Park Caretakers house.  MAC Process for relocation of additional personnel from other departments as a part of the reorganization plan. Attachment number 1 \nPage 18 of 28 Item # 1 Page 19  MAC Process for relocating fax line to Bizhub.  Completed 542 work orders.  Completed 38 work orders for Recreation Facilities.  Trained 9 customers in office automation.  Completed 5 work orders for Barton Village.  Created new NovusAgenda workflows for departmental staff.  Provided support during the 2011 Recreation Online Registration Site upgrade in order to implement new features, functionality and overall appearance.  Modified departmental web pages to coincide with changes resulting from the governmental reorganization.  Created Facebook application to establish a social media presence for the Recreation, Parks and Facilities Dept. in order to improve communication with citizens utilizing Web 2.0 Technology.  Implemented new Electronic Document Management System (EDMS) applications for the Recreation, Parks, and Facilities administrative staff. AQUATIC CENTER  MAC Process for relocating computer from Garrett Center and connecting it to network.  Completed 29 work orders.  Installed a Cisco 2911 router to implement voice over IP telephone service. AUGUSTA GOLF COURSE  Provided ongoing support for the GeN Application.  Completed the upgrade to GeN version 2011.  Completed the database upgrade for GeN to SQL 2008 64 bit.  Completed 17 work orders. CARRIE J. MAYS  Completed 1 work order. DIAMOND LAKES  MAC Process for connecting Bizhub to all computers.  Completed 6 work orders. EASTVIEW PARK  Completed 4 work orders.  Upgraded telephones. EISENHOWER PARK  Completed 15 work orders. FLEMING ATHLETIC OFFICE  Completed 6 work orders. GARRETT COMMUNITY CENTER  Completed 1 work order. H.H. BRIGHAM COMMUNITY CENTER  Completed 2 work orders. H.H. BRIGHAM SWIM COMPLEX  Completed 10 work orders. MAINTENANCE SHOP  MAC Process for installation of new network drops. MAY PARK COMMUNITY CENTER  Completed 9 work orders. Attachment number 1 \nPage 19 of 28 Item # 1 Page 20 MCBEAN PARK  Completed 6 work orders. MCDUFFIE WOODS PARK  MAC Process to for relocation of additional computers being received from Barton Village.  Completed 1 work order. NEWMAN TENNIS CENTER  Completed 9 work orders. RIVERWALK SPECIAL EVENTS  Completed 4 work orders.  Trained 1 customer in office automation.  Upgraded telephones system to Key Service Unit. SAND HILLS COMMUNITY CENTER  Completed 10 work orders. THE BOATHOUSE COMMUNITY CENTER  Installed Comcast Business Class internet service and Cisco Adaptive Security Appliance to provide VPN connectivity and Wi-Fi. WARREN ROAD COMMUNITY CENTER  Completed 2 work orders.  Upgraded telephones system to Key Service Unit. SSHHEERRIIFFFF``SS OOFFFFIICCEE ADMINISTRATION  MAC Process for connecting Bizhub to network for new business process.  Completed 170 work orders.  Trained 2 customers in office automation.  Modified the CAD mapping process to enable E911 and Data Analysis and Mapping to access the most up-to-date data via SDE Database Connections.  Provided access and training for Pictometry to Investigators.  Implemented New World upgrade to version 8.11.  Provided ongoing support for QuickBooks 2008.  Provided ongoing support for all IT purchases and services.  Managed 18 orders related to IT equipment or software.  Provided ongoing support for the New World application.  Continued the Implementation and Support of the COPLINK application.  Completed Implementation of the New World Field Reporting application.  Provided continuing GCIC support as necessary.  Provided assistance as necessary during the planning and initial construction of the Sheriff Administration Building.  Began implementation of the Iyetek Accident Reporting system.  Implemented field reporting for 270 mobile data terminals for the Sheriff`s Office.  Trained road patrol deputies on how to use field reporting.  Upgraded 250 mobile data terminals for the Sheriff`s Office to New World Mobile 7.0.  Installed new VPN software on 270 mobile data terminals for the Sheriff`s Office.  Installed new VPN software on 30 mobile data terminals for the Fire Department. BOOKING  MAC Process for setup of New Phone and Service in Medical. Attachment number 1 \nPage 20 of 28 Item # 1 Page 21  Completed 95 work orders.  Provided ongoing support for the New World application.  Provided support as needed for the Identix Fingerprinting system.  Installed a Cisco 12G fiber distribution switch. CID  MAC Process to relocate five personnel within office space of JLEC.  MAC Process to relocate equipment within vacant State Court Judges area of JLEC.  MAC Process for relocation of equipment within division.  Completed 374 work orders.  Provided ongoing support for the New World application.  Provided ongoing support for the Data Analysis and Mapping application.  Provided support as needed for CID specific applications.  Provided support as needed for CopLink.  Provided support as needed for Memex.  Provided support as needed for Offender Watch.  Provided ongoing support for the EWI application. CIVIL  MAC Process to relocate computer within division.  Completed 38 work orders.  Provided ongoing support for the New World application. CRIME SCENE  Completed 16 work orders.  Provided ongoing support for the New World application.  Provided ongoing support for applications specific to the Crime Scene Unit. DANIEL VILLAGE  Completed 225 work orders.  Provided ongoing support for the New World application.  Provided ongoing support for the EWI application.  Provided ongoing support for the New World Mobile Field Reporting application. DARE  Completed 16 work orders.  Trained 4 customers in office automation. EVIDENCE  Provided ongoing support for the New World application. INTERNAL AFFAIRS  Completed 13 work orders.  Provided ongoing support for the New World application. JAIL ADMIN  MAC Process for setup of additional computers for EWI terminals.  MAC Process to install Inmate Processing ATMS`s.  Completed 165 work orders.  Provided ongoing support for the New World application.  Provided support as needed during the construction and expansion at the CBWDC.  Provided support as needed during the implementation of the Inmate Kiosk system.  Provided support as needed during the implementation of the ERMA system as provided by Correct Care Solutions. Attachment number 1 \nPage 21 of 28 Item # 1 Page 22 NARCOTICS  Completed 109 work orders.  Provided ongoing support for the New World application.  Provided ongoing support for the EWI application. QUARTERMASTER  Completed 16 work orders.  Provided ongoing support for the New World application.  Provided ongoing support for the Quartermaster application. RECORDS  Created a SharePoint-based portal page which permits access for deputies in the field to receive real-time updates on stolen vehicles and missing persons.  Completed 296 work orders.  Completed the implementation of DCI eAgent to replace the Datamaxx systems.  Provided ongoing support for the New World application.  Altered GCIC forms as needed within the New World application. SOUTHGATE  Completed 168 work orders.  Provided ongoing support for the New World application.  Provided ongoing support for the EWI application.  Provided ongoing support for the New World Mobile Field Reporting application. TRAINING CENTER  Completed 65 work orders.  Trained 1 customer in office automation.  Assisted in the training of new officers in the areas of the Electronic Warrant Interchange system and Webmail as requested.  Provided assistance as requested in the implementation of a new Range System. WEBSTER DETENTION CENTER  MAC Process to install Inmate Processing ATMS`s.  MAC Process for installation of Smart Board Technologies.  MAC Process for Phase I of Webster Detention Center.  Completed 118 work orders.  Trained 2 customers in office automation.  Provided ongoing support for the New World application.  Installed a Cisco12G fiber distribution switch.  Installed five Cisco switches to connect the new Pods to the county network.  Programmed and installed voice over internet protocol telephone service in new section of jail. SSOOLLIICCIITTOORR GGEENNEERRAALL  MAC Process for additional printer to be setup for business process.  Completed 261 work orders.  Trained 1 customer in office automation.  Provided ongoing support for all IT purchases and services.  Provided ongoing support for the New World application.  Continued the process of replacing Prosecutor Dialog with Tracker.  Assisted with the move to the Judicial Center.  Provided support as necessary in the use of the Infax Docketing system.  Installed Cisco Access Point to provide wireless connectivity. Attachment number 1 \nPage 22 of 28 Item # 1 Page 23 SOLICITOR GENERAL VICTIM`S ASSISTANCE  Completed 44 work orders. SSTTAATTEE CCOOUURRTT JJUUDDGGEE  MAC Process for installation of 3 new laptops for court reporting.  Completed 63 work orders.  Created web presence on the City of Augusta`s website for Augusta-Richmond County State Court Judges Office.  Provided support as necessary in the use of the Infax Docketing system.  Assisted with the move to the Judicial Center.  Provided ongoing support for the BIS Digital Court Recorder system.  Implemented a new BIS Digital Recording system to be used in the Judicial Center.  Provided ongoing support for all IT purchases and services.  Managed 1 order related to IT equipment or software.  Installed Cisco Access Point to provide wireless connectivity. SSUUPPEERRIIOORR CCOOUURRTT JJUUDDGGEE  MAC Process to install new Judicial Center Equipment.  MAC Process to install computer for Judge Annis Secretary in Columbia County for Richmond County purposes.  MAC Process for installation of two laptop base stations for use by Court Reporters.  Completed 423 work orders.  Provided support as necessary in the use of the Infax Docketing system.  Assisted with the move to the Judicial Center.  Provided ongoing support for all IT purchases and services.  Implemented the Infax Docketing and Display system at the Judicial Center.  Managed 3 orders related to IT equipment or software.  Provided assistance as needed in the implementation of the Voc Edit system used by Court Reporters.  Installed Cisco Access Point to provide wireless connectivity. TTAAXX AASSSSEESSSSOORR''SS OOFFFFIICCEE  Processed multiple security requests.  Provided ongoing support for the WinGAP Application.  Provided ongoing support for the TACS Application.  Assisted with created 2011 Future Year for 2012.  Imported GA Boats into the TACS Application.  Upgraded CityView to version 3.8.3.  Provided Inquiry Only access into CityView License & Permits for specified Tax Assessor`s Office personnel.  Ran the National Change of Address (NCOA) process and updated the WinGAP database accordingly.  Implemented an Interactive Voice Response (IVR) application in preparation for the impact of SB346.  Produced the annual BARF Report.  Assisted with producing the 2011 Tax Digest.  Provided training for CityView version 2011.2.  Upgraded CityView to version 2011.2.  Performed the Year End procedures for WinGAP. Attachment number 1 \nPage 23 of 28 Item # 1 Page 24  Completed 335 work orders.  Maintained all GIS Cadastral Data and implemented changes to parcels, annotation data, and dimensions for splits, combines, and new property development. Worked with engineering firms and Planning and Development to gather electronic formats for implementing parcel changes in a timely manner.  Migrated Pictometry Desktop Software (EFS) to a thin client solution Pictometry Online (POL), which eliminates touching every computer for upgrades and data additions. Provided one-on-one training with users on the POL.  Assisted with the implementation and provided training and support throughout the Pictometry Changefinder Project, which identifies changes to building outlines to direct appraisers to reevaluate properties values by visual comparison between oblique imagery.  Trained 4 customers in office automation.  Updated User Guide documentation for Parcel Editing User Guide to reflect new procedures and tools.  Added multiple subdivisions to the Tax Maps for 2011 assessment purposes. TTAAXX CCOOMMMMIISSSSIIOONNEERR''SS OOFFFFIICCEE  Participated in periodic status meetings to stay informed on customer IT needs.  Processed multiple security requests.  Provided ongoing support for IT related purchases.  Provided ongoing support for the VCS Tax Application.  Performed weekly updates of the Tax Bill Export for Sturgis Web Services and the TCO Web Site.  Optimized the VCS Tax Servers for performance and resource allocation.  Provided ongoing support for the Peachtree Application.  Ensured the VCS Tax TEST database is refreshed on a monthly basis.  Coordinated correcting about 5,000 recorded FiFa`s that had incorrect dates.  Provided ongoing support for the FiFa Interface process.  Upgraded CityView to version 3.8.3.  Scheduled an on-site demo by Manatron.  Periodically update Mail Fee to $175 for specified batch numbers.  Assist with identifying and replacing missing Associated Files in VCS Tax.  Upgraded Peachtree to 2012 version.  Provide ongoing support for the Sturgis Web Services credit card processing.  Investigated using Quick Response (QR) Codes on Tax Bills.  Upgraded CityView to version 2011.2.  Provided training for CityView version 2011.2.  Ran the NCOA process for Tax Bills.  Performed the Peachtree Year End process.  MAC Process for setup of additional Gratis terminals.  MAC Process to install Gratis on all Departmental users.  MAC Process for two new computers and printer for department.  MAC Process for reorganization of office space for employees.  MAC Process for Tax Relief Conference.  Completed 491 work orders.  Trained 2 customers in office automation.  Used data analysis and mapping tools to calculate the amount of taxes generated and percentage of delinquent taxes per Commission District. TAG OFFICE – EAST AUGUSTA  MAC Process for setup of Bizhub for business process within office. Attachment number 1 \nPage 24 of 28 Item # 1 Page 25  Completed 75 work orders.  Trained 4 customers in office automation. TAG OFFICE – SOUTHSIDE  MAC Process for relocation of equipment for newly formed CDIRP area.  Completed 29 work orders. TTRRAANNSSIITT DDEEPPAARRTTMMEENNTT  Completed 180 work orders.  Trained 4 customers in office automation.  Implemented ExtraFleet Application.  Provided ongoing support for Trapeze Pass/Certification application.  Provided support for the implementation of GDOT/RouteMatch software project.  Processed multiple security requests.  Provided graphics support and produced updated Transit System Map with QR Codes and changes implement by Mobility Transit. QR Codes will provide the public with a quick way to access up-to- date route time schedules via the website. Graphics support also included updating Individual Route Maps for 9 fixed bus routes and their coordinating online pdf files for the website.  Used GPS to gather locations of all bus stops and create a new feature class in the enterprise geodatabase. This effort will support the future use of Google Transit.  Provided ongoing support for Trapeze Pass/Certification applicaion.  Provide ongoing support for MaintStar application.  Coordinated IT purchases for equipment and services based on departmental needs.  Created custom reports in Trapeze Certification application.  Provided ongoing support for Transit Mobile Data Terminal (MDT) units.  Provided ongoing support for MuniAgenda/NovusAgenda application.  Provided ongoing support for IFAS application.  Provided support for GasBoy application.  Provided ongoing support for Trapeze/IVR application.  Provided assistance and coordinated needs so that Mobility staff would be able to continue to do business with the least amount of interruption during and after privatization.  Implemented new Trapeze IVR system. UUTTIILLIITTIIEESS ADMINISTRATION  Completed 440 work orders.  Completed 11 work orders for Utilities - Fort Gordon.  Implemented Reconnect Fee on enQuesta Disconnect Notice Letter.  Ensured modifications to 318, 315, and NSF Notices as requested.  Initiated process to automate Monthly Update of enQuesta Train environment.  Supported 2011 Annual Water Rates process.  Managed enQuesta user access as requested by approver.  Supported Disconnection Notice changes in WebConnect.  Implemented Adjustment Report into Cognos.  Implemented NoBill Report into Cognos.  Ensured access for users to Cognos Report Net as requested.  Managed user security in I-Doxs.  Secured Utilities IVR when TAO was added to IVR.  Implemented Customer Phone Number logging in IVR payment log. Attachment number 1 \nPage 25 of 28 Item # 1 Page 26  Created IVR Payment log report template for AUD Portal.  Began Implementation of IVR Outdial database log.  Began Implementation of IVR enQuesta screen pops.  Improved IVR Call Center Agent Call recordings.  Revised Cisco CRS Holiday dates to included 2011 Furlough Dates for Call Center.  Resolved IVR call recording issues.  Evaluated Technical Requirements for 100W erts implementation.  Analyzed and Procured MVRS server replacement.  Upgraded MV-RS meter reading software to version 8.0.  Implemented the setup of new Handhelds into MV-RS.  Coordinated Technical Resource for Fc200 and Fc300 handheld Implementation.  Began process for Itron Server transition to new server environment.  Provided Technical Resources for Badger Meter application as needed.  Planned and Implemented GBA Upgrade.  Implemented transition of GBA to Lucity application.  Planned and Implemented Lucity Upgrade.  Coordinated data transition of Trucks to Mobile Warehouse in Lucity AUD Client.  Customized Utilities Work Order Form in Lucity.  Configured Lucity test environment for Utilities ArcGIS 10 testing.  Coordinated on-site Lucity testing in preparation for the upgrade.  Resolved Backflow Preventer Reports issue in Lucity.  Implemented additional Licenses for Utilities Inventory Warehouse in Lucity.  Developed Lucity Inventory Warehouse Reports utilizing 30f9 Barcode.  Evaluated OP10 License for Utilities and ESG.  Assessed Technology need for OP10 Water Module.  Update 2011 Key codes for ESG OP 10 Wastewater and Pre-Treatment.  Implemented after hours scheduling to auto calculate OP10 data.  Implemented ETAP for Safety and Fort Gordon Division.  Assessed and Procured Hardware for ETAP environment.  Began Implementation of Utilities Finance Document archival into EDMS.  Upgrade ESS Compliance Suite V4.39.0.  Assisted in GraniteXP upgrade to v 4.4.1.  Assisted with Utilities Logger DCX installation at Augusta Engineering.  Ensured AUD Portal solution for document sharing between Metering and C&M Dispatch.  Aided in Tremble Access Manager and Handheld update.  Transitioned Utilities applications utilizing email notification to new Mail Server changes.  Coordinated IT Resources for Augusta Canal’s Emergency Action Plan.  Recommend one solution for the Highland Ave Labs phones.  Coordinated Technical Resources for AUD contract employees as needed.  Assisted in e-time Biometric Clock enrollment for Metering and Hicks Plant employees.  Completed analysis to initiate MAC for RWPS VOIP.  Completed analysis to initiate MAC for Data Drops at Highland Ave Lab Tech office.  Completed analysis to initiate MAC for Relocation of Cables from outside Beams at RWPS.  Completed analysis to initiate MAC for External Ringers at RWPS.  Completed analysis to initiate MAC for Data Drops at Wylds Rd C and M.  Completed analysis to initiate MAC for Peach Orchard Rd Building expansion.  Completed analysis to initiate MAC for Wylds Rd Meter Bldg.  Completed analysis to initiate MAC for Utilities Remote Assistance.  Completed analysis to initiate MAC for Additional Drops and Phone for Hicks Plant. Attachment number 1 \nPage 26 of 28 Item # 1 Page 27  Provided coordination of IT purchased based on departmental needs.  Conducted Monthly IT meetings to stay informed on all AUD technology needs.  Processed multiple Network and Application security requests.  Provided ongoing support of enQuesta 3e.  Provided ongoing support of Webconnect and Payconnect.  Provided ongoing support of Cisco CRS and Unified IP IVR 7.0(1)SR5.  Provided ongoing support of Cisco Agent and Supervisor Desktop.  Provided ongoing support of I-Doxs.  Provided ongoing support of Cognos Report Net.  Provided ongoing support of Cisco CRS Historical Reporting.  Provided ongoing support of Utilities Lucity.  Provided ongoing support of Barcode Warehouse Scanning.  Provided ongoing support of MV-RS.  Provided as needed support of ESS Compliance Suite.  Provided as needed support of Office Timesheets.  Provided as needed support of Operator 10.  Provided as needed support of GraniteXP. BAY STREET  Worked with Utilities to support their GIS Staff for water and sewer feature classes. CENTRAL AVE  Completed 90 work orders.  Trained 2 customers in office automation. HIGHLAND AVE FILTER PLANT  MAC Process to for additional cabling needed.  Completed 4 work orders. HIGHWAY 25  Completed 239 work orders.  Trained 9 customers in office automation. MUNICIPAL BUILDING  Completed 144 work orders.  Trained 2 customers in office automation. N. MAX HICKS WATER TREATMENT PLANT  MAC Process to upgrade networking for Utilities Metering to accommodate new IP Handhelds.  Completed 106 work orders. PLANT 2  Completed 3 work orders. PLANT 3  Completed 2 work orders. RAW WATER PUMPING STATION  MAC Process for relocation of existing cables outside of buildings.  Completed 12 work orders.  Upgraded to voice over internet protocol telephone service. WASTE WATER TREATMENT  Completed 33 work orders. CONSTRUCTION & MAINTENANCE WYLDS RD Attachment number 1 \nPage 27 of 28 Item # 1 Page 28  MAC Process for requesting two additional network drops.  Completed 36 work orders.  Installed Cisco switch to provide additional network connectivity.  Installed Cisco Access Point to provide wireless connectivity. Attachment number 1 \nPage 28 of 28 Item # 1