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HomeMy WebLinkAbout2011-02-21-Meeting Agendawww.augustaga.gov Public Safety Committee Meeting Commission Chamber- 2/21/2011- 12:45 PM PUBLIC SAFETY 1. Review the Information Technology (IT) 2010 Annual Report. Attachments Public Safety Committee Meeting 2/21/2011 12:45 PM Information Technology 2010 Annual Report Department:Tameka Allen, Director, Information Technology Department Caption:Review the Information Technology (IT) 2010 Annual Report. Background:The Information Technology Department provides the Information Technology Annual Report to all department heads and elected officials each year. This report details some of the technical accomplishments and tasks completed by the Information Technology Department during the previous year. It outlines the use of technology and how it affects each respective department as well as the overall organization. Analysis:The IT Annual Report provides comparative data as a means to measure the overall performance of the Information Technology Department as it strives to provide the technical tools necessary to improve efficency throughout the organization. Financial Impact:N/A Alternatives:N/A Recommendation:Accept the Information Technology 2010 Annual Report as information. Funds are Available in the Following Accounts: REVIEWED AND APPROVED BY: Finance. Law. Administrator. Clerk of Commission Cover Memo To: Mr. Fred Russell, Administrator Department Heads and Elected Officials From: Ms. Tameka Allen, Director, Information Technology Date: February 10, 2011 RE: Information Technology 2010 Annual Report The Augusta Information Technology Department (IT) is continuously working to provide our customers with quality technological services and support. Following are a few of the Information Technology Department highlights for the previous year of 2010:  IT Customer Satisfaction Annual Survey demonstrated a 97% approval rating.  Ranked number seven (7) in the nation amongst other cities our size, in the Digital Cities Survey conducted by the Center for Digital Government.  Website received a Sunny Award and was given an A- rating by the Sunshine Review for its efforts in supporting a transparent government utilizing the website.  Major General Perry Smith conducted a training session at the Information Technology Department’s Annual Retreat.  Conducted Camp Data for the City of Augusta’s youth ages 6 – 11 as part of our continuous outreach efforts. The Camp served 92 children.  Implemented streaming and on demand video of Commission Meetings with 3,743 views.  Received an estimated 4.8Million visitors to www.augustaga.gov  Received an estimated 667,927 visitor to GIS Maps Online.  Blocked 9,549,385 spam emails and 34,887 virus emails.  Implemented new calling plans for city’s cellular usage resulting in a $6000 per month savings.  Implemented E911 Twitter application for traffic hazards, accidents and fires.  Deployed a Facebook site for Animal Services to assist with placement of animals with customers who would potentially wish to adopt them.  Installed a new virtual server for NetMotion VPN Software.  Upgraded Cisco Unified Communications Manager from version 6.1.4 to 7.1.5.  Upgraded Blackberry Server from version 4.2 to 5.0.  Developed a new touch screen sign-in-board application for the Information Technology Department.  GIS completed the Geospatial Audit for the Georgia Association of Flood Plain Management.  GIS added 15,113 addresses that are currently not in WinGap parcel data.  Aerial photography for Richmond County was flown using Pictometry for AcuPlus 4” pixel resolution. INFORMATION TECHNOLOGY Tameka Allen Director Michael F. Blanchard Gary Hewett Assistant Director Assistant Director Page 2  Worked on multiple GIS & Mapping projects with Augusta Economic Development, Augusta Land Bank, Augusta Tomorrow and Downtown Development Authority’s.  Implemented Palatine Electronic Warrant Interchange System for Civil & Magistrate Court.  Implemented a new Icon Application server and a new Icon Database server.  Developed a SharePoint portal intranet site for 911 that staff actively utilizes for calendars, memorandums, contact management and discussions.  Upgraded IFAS, the city’s financial system, to version 7.9.  Upgraded Fleet Maintenance Tobacco Road shop to VoIP.  Updated all air cards in fire vehicles for the Fire Department.  Over 11,000 job applications were filed via NeoGov software. The site received 125,000 overall page views.  Deployed 235 air cards for Sheriff’s Office vehicles for Net Motion project.  Implemented New World application upgrade to version 8.0.9 for Sheriff’s Office.  Implemented the Business Tax Interface process within CityView application for License & Inspections.  Installed various wireless access points to provide free wireless services at various Recreation Department sites.  Installed wireless access points for public Wi-Fi in the Wylds Road conference room of the Augusta Utilities Department.  Completed GBA Bar Code scanning implementation for Augusta Utilities Department.  Created a digital Sign In/Sign Out Board for Augusta Utilities field crews. More detailed IT activities by department are on the following pages: Page 3 INFORMATION TECHNOLOGY 2010 Annual Report ADMINISTRATION Worked on the City`s Annual Report using Flip book. Replaced 1 PC. Trained 2 users in office automation. Completed 56 work orders for Administration. Provided ongoing support for MuniAgenda application.. ANIMAL SERVICES Installed new virtual server to replace application server. Deployed a Facebook site for Animal Services to assist with placement of animals with customers who would potentially wish to adopt them. Provided ongoing support for the Chameleon Application. Processed multiple security requests. Upgraded Chameleon for MDT`s in trucks. Upgraded Chameleon to the latest version. Upgraded the Chameleon database from SQL 2005 to SQL 2008. Moved the Chameleon database to a new virtual server. Trained 4 users in office automation. Completed 99 work orders. MAC Process for connection of Pollock Bizhub and relocation of printer. MAC Process for relocation of computer equipment. AUGUSTA CARES Provided ongoing support for GBA. Provided ongoing support for the CityView Application. Implemented multiple upgrades to the CityView Application. Provided updates to CityView Reports. Replaced 1 PC. Upgraded CityView maps to more accurately reflect Inspector assignments. Completed 84 work orders. Provided ongoing support for IFAS application. AUGUSTA LIBRARY Validated Library Databases for System Compatibility with Win7, SQL2008 and IE8. Provided ongoing support for the Acquisitions Application. Provided ongoing support for the Encumbrance Application. Trained 3 users in office automation. Completed 13 work orders. AUGUSTA REGIONAL AIRPOR Upgraded FBO Program to version 6.3. Connected Wi-Fi site to management server. Provided annual Master`s Week support services. Provided ongoing support for FBO Manager application. Managed equipment and software orders. Upgraded FBO Manager software to version 6.3.12. (to address settling issues). Processes multiple security requests. Page 4 Provided ongoing support for ManagerPlus application. MAC Process for setup of Pollock for network and fax use at ARAFD. Completed 285 work orders. MAC Process for relocation of maintenance computer. MAC Process for new Operations Assistant Office. Managed equipment and software orders. Provided ongoing support for Manager Plus Application. Processed multiple security requests. Upgraded FBO Manager application to v6.3. Provided ongoing support for FBO Manger application. Provided ongoing support for IFAS application. Provided ongoing support for MuniAgenda application. Upgraded FBO Manager application to v6.3.1. BOARD OF ELECTIONS Supported January 5, 2010 runoff election with internet-posted results and map generation. Supported July 2010 primary election with internet-posted results and map generation. Created an internet application that permitted citizens to check waiting times at advance voting sites. Created a Twitter page that was updated from the Advanced Voting Waiting Time application so that citizens could be informed of expected waiting times via regular tweets. Supported the November 2, 2010 General Election with Election Day technical and web support as well as advance voting support with the Advance Voting Wait Time application. Supported the Elections of 2010 with maps showing election results. Replaced 5 Pc`s. Provided ongoing support for IT related purchases. Processed multiple security requests. Completed 170 work orders. CEMETERY – MAGNOLIA Provided ongoing support for GBA application. Provided ongoing support for IFAS application. Processed multiple equipment orders. CEMETERY- WESTVIEW Provided ongoing support for GBA application. CIVIL & MAGISTRATE COURT Provided ongoing support for the New World application. Managed 1 order related to IT equipment or software. Completed implementation of the Palatine Electronic Warrant Interchange system. Provided ongoing support for the Palatine Electronic Warrant Interchange system. Provided ongoing support for all IT purchases and services. Started the implementation of a court docketing system (i.e. ICON). Researched and planned for the implementation of an Initial Appearance video conferencing system. Replaced 1 PC. Trained 2 users in office automation. Completed 55 work orders Civil & Magistrate Warrants. CLERK OF CIVIL & MAGISTRATE COURT Began the implementation of a court docketing and accounting system (i.e. ICON). Edited, created, revised, and provided ongoing support for several digital forms of legal documents to be used by the Clerk`s staff in Court sessions that allows the staff to digitally complete and print the form in a timely manner. Page 5 Provided ongoing support for the New World application. Provided ongoing support for all IT purchases and services. Managed 1 order related to IT equipment or software. Completed 114 work orders. CLERK OF COMMISSION Implemented streaming video of commission meetings in July 2010. This project used the power of the internet to make commission meetings (and other pre-recorded content) available to a world-wide audience. Provided ongoing support for MuniAgenda application. Completed 60 work orders. Completed 12 work orders for Commissioners. Processed multiple equipment orders. CLERK OF COURT Installed new virtual server to replace application server. Managed 3 orders related to IT equipment or software. Provided ongoing support for the New World application. Provided ongoing support for the ICON application. Assisted with several updates and changes to the Icon application over the course of the year. Provided ongoing support for all IT purchases and services. Assisted with the replication of Icon data to the GSCCCA for remote backup purposes. MAC Process for setting up Juvenile Court with Clerk of Court equipment. MAC Process for connecting additional equipment for public use on 6th floor. MAC Process for new equipment located on 5th floor. Conduct monthly status meetings to stay on top of all IT needs. Provided ongoing support for the CDIMS Applications. Provided ongoing support for the COTT Application. Provided ongoing support for the FiFa Interface Process. Burn Deed Index Reports to CD and Deliver to Accudata for Printing. Burn Lien Index Reports to CD and Deliver to Accudata for Printing. Provided ongoing support for the large plat scanner. Processed multiple security requests. Installed CDIMS Web Public for multiple County departments. Provide ongoing support for the WinGAP Application. Provide ongoing support for the VCS Tax Application. Implemented CDIMS enhancements - new Edit Rule functionality in Indexing. Updated the CDIMS installation package. Created Grantor, Grantee and Cancellation Index Reports for the COTT Application. Completed 492 work orders. Created an interface for the Public to access the COTT Application. Installed the COTT Application on multiple COC and 12 Public workstations. Created Grantor, Grantee and Cancellation Supplemental Index Reports for the COTT Application. Upgraded the application server to a new virtual server. Provide ongoing support for the Print/FAX server. Tested the CDIMS Applications on Oracle 11g. Tested CDIMS Applications for Windows 7 compatibility. CORONER`S OFFICE Provided ongoing support for all IT purchases and services. Provided ongoing support for Coroner-specific application systems. Researched and planned for the potential implementation of new Coroner specific software. Replaced 1 Laptop. Page 6 Completed 42 work orders. DANIEL FIELD AIRPORT Provided annual Master`s Week support services. Completed 5 work orders. Processed multiple security requests. Provided ongoing support for MuniAgenda application. DISADVANTAGED BUSINESS ENTERPRISE (DBE) Completed 28 work orders. Provided ongoing support for IFAS application. Provided IFAS CDD reports based on criteria as requested for various open records requests. DISTRICT ATTORNEY GIS has created numerous maps for the DA`s office for court cases. Provided ongoing support for all IT purchases and services. Provided ongoing support for the New World application. Provided ongoing support for the Prosecutor`s Dialog application and all of its custom interfaces and/or applications that are necessary for DA specific processes. Managed 2 orders related to IT equipment or software. Began the process of replacing Prosecutor Dialog with Tracker. Provided ongoing support for the Victim`s Assistance application. MAC Process for Relocation of Office employees within Department. Completed 272 work orders. E911 DISPATCH Created a Twitter site for 911 and programmed a feed from the New World CAD database to push tweets for traffic accidents and road hazards. Developed a SharePoint portal intranet site for 911 that staff actively utilizes for calendars, memorandums, contact management, and discussions. Installed and Updated the New World / ProQA Interface as updates became available. Upgraded the ProQA/AQUA application as updates became available. Updated the 3SI Security Systems Tracker as updates became available. Updated the Cross Search application on a quarterly basis. Provided ongoing support for the Higher Ground recording software. Provided ongoing support for all IT purchases and services. Provided ongoing support for the AQUA application. Provided ongoing support for the New World CAD application. Provided ongoing support for the Cross Search application. Provided ongoing support for all the ProQA applications. Provided ongoing support for the New World CAD Mapping application. Implemented New World CAD upgrade to version 8.0.9. Managed 3 orders related to IT equipment or software. Began the process of implementing VOIP in the E911 Admin Offices. Completed 239 work orders. Upgraded AS400 Operating System to improve reliability and performance. EMERGENCY MANAGEMENT AGENCY Provided ongoing support for all IT purchases and services. Updated EMA specific software as updates became available. Assisted with the update of contact information for the general public in the 21st Century Emergency Notification system. Completed 18 work orders. Page 7 ENGINEERING Installed new switch and fiber for Sign Shop connectivity. Upgraded cellphone to push to talk. Replaced 5 PC`s. Trained 3 users in office automation. Completed 210 work orders. Provided coordination of IT purchases and services based on user needs. Provided ongoing support of GBA application. Processed multiple security requests. Provided ongoing support of MuniAgenda application. ENGINEERING - STREET LIGHTING Working on GIS layer showing street lights throughout the county. Completed 16 work orders. ENGINEERING - TRAFFIC ENGINEERING Provided annual Master`s Week support for traffic cameras. Replaced 2 PC`s. Trained 1 user in office automation. Completed 97 work orders. Processed multiple security requests. Provided coordination of IT purchases and services based on user needs. Coordinated implementation with GTS of live video streaming of traffic cameras for traffic monitoring. . Provided ongoing support for IFAS application. EQUAL EMPLOYMENT OPPORTUNITY (EEO) Relocated all phone services to new location. Developed a SharePoint portal intranet site for EEO that allows employees to submit Intake and Statement Forms via the web using the Infopath application. Replaced 1 PC. Trained 1 user in office automation. Completed 35 work orders. MAC Process for relocation into vacant Hatcher Building offices. Processed multiple security requests. Provided coordination of IT purchases based on departmental needs. Provided ongoing support of MuniAgenda application. Updated existing (IFAS) EEO CDD reports. EXTENSION SERVICES MAC Process for equipment relocation and reallocation within department. MAC Process for connection of Pollock for use throughout department. MAC Process for increased county connectivity to network. Trained 4 users in office automation. Completed 28 work orders. Worked with UGA regarding the installation of Malwarebytes on 2 City computers. FINANCE - ACCOUNTING Replaced 6 PC`s. Trained 2 users in office automation. Completed 93 work orders. Coordinated IT related purchases according to departmental needs. Page 8 Upgraded IFAS application to v7.9. Provided ongoing support for IFAS application. Coordinated and supported onsite IFAS Core Finance training in preparation of IFAS upgrade. Coordinated IT related purchases based on departmental needs. Developed and modified IFAS 7.9 CDD reports based on client specific needs. FINANCE - FLEET - MAINTENANCE Upgraded Tobacco Rd. shop to Voice Over Internet Protocol (VOIP) telephone service. Completed 33 work orders. Provided coordination of IT purchases and services based on user needs. Provided ongoing support for FasterCS application. FINANCE - FLEET MANAGEMENT Completed 40 work orders. Provided ongoing support for FasterCS application. Assisted with implementation of services with GovDeals.com, an online auction service that sells surplus items. Provided coordination of IT related purchases based on departmental needs. Provided ongoing support for MuniAgenda application. FINANCE - PAYROLL Assisted in processing W2`s for Fiscal Year 2009. Assisted in processing 1099/W2 Magnetic Media for Fiscal Year 2009. Implemented IFAS module TO.Net. Implemented furlough pay deduction from November and December 2010 payrolls for specific employees. Trained 2 users in office automation. Completed 53 work orders. Coordinated on-site IFAS training in HR/Payroll in preparation of IFAS upgrade. Provided ongoing support for IFAS application. Coordinated and assisted with TO.net training. Processed multiple security requests. FINANCE - RISK MANAGEMENT Supplied 2009 Workers Compensation Report to Risk Management. Replaced 1 PC. MAC Process to look at expansion of printing to Pollock printers within department. Completed 53 work orders. Researched and made recommendation regarding the use of IFAS modules for tracking Risk Management training. FINANCE DEPARTMENT Implemented upgrade to IFAS v7.9. Replaced 8 PC`s. Replaced 1 Laptop. MAC Process for connection Pollock Printer for Department. Completed 204 work orders. Provided coordination of IT purchases and services based on user needs. Provided ongoing support for IFAS application. Developed and modified IFAS CDD reports based on customer specific criteria. Coordinated relocation of department equipment for staff relocations. Created Test and Development server environment to convert IFAS application database from Informix to Oracle. Page 9 FIRE DEPARTMENT - ADMINISTRATION Updated all air cards in fire vehicles. Updated and Provided ongoing support for the AED Heartstart application at all the Fire Stations. Provided support to the Fire Prevention Bureau in the areas of creating custom inspection checklists within the Firehouse Applications. Completed implementation of Firehouse Mobile for the Fire Prevention Bureau. Provided ongoing support for all IT purchases and services. Provided ongoing support for the Emergency Reporting Software. Provided ongoing support for the Firehouse Software. Managed 6 orders related to IT equipment or software. Provided training on all aspects of the Firehouse applications as requested. Provided ongoing support in the areas of NFIRS & NHTSA exports from Firehouse as requested. Trained 1 user in office automation. Completed 240 work orders. MAC Process for relocation of computer equipment. FIRE STATION #1 Completed 60 work orders. FIRE STATION #10 Completed 20 work orders. FIRE STATION #11 Completed 25 work orders. FIRE STATION #12 Completed 21 work orders. FIRE STATION #13 Completed 14 work orders. FIRE STATION #14 Completed 19 work orders. FIRE STATION #15 Completed 16 work orders. FIRE STATION #16 Completed 29 work orders. FIRE STATION #17 Completed 21 work orders. FIRE STATION #18 Completed 43 work orders. FIRE STATION #19 Completed 18 work orders. Page 10 FIRE STATION #2 Completed 14 work orders. FIRE STATION #3 Completed 131 work orders. FIRE STATION #4 Completed 17 work orders. FIRE STATION #5 Completed 23 work orders. FIRE STATION #6 Completed 26 work orders. FIRE STATION #7 MAC Process for relocation of office equipment and expansion of current telephone and network capabilities. Completed 20 work orders. FIRE STATION #8 Completed 51 work orders. FIRE STATION #9 Completed 16 work orders. FORESTRY Completed 12 work orders. HOUSING & COMMUNITY DEVELOPMENT Trained 7 users in office automation. Completed 256 work orders. Provided coordination of IT purchases and services based on user needs. Processed multiple security requests Provided coordination of relocation of IT equipment based on employee relocations. HUMAN RESOURCES Installed new phone auto attendant menu. Provided ongoing support for IFAS application. Began implementation of ADP processes (on-line registration for health benefits). Trained 2 users in office automation. Completed 279 work orders. Processed multiple security requests. Provided ongoing support for MuniAgenda application. Developed and modified IFAS CDD reports based on customer specific criteria, for the use in reporting and open records requests. Coordinated the purchase of IT related equipment and services based on departmental needs. Coordinated on-site IFAS training in HR/Payroll in preparation of IFAS upgrade. Developed and programmed data file according to ADP specifications for the weekly transfer of employee Page 11 IDD data. Upgraded FTP software to CORE FTP to ensure the secure transfer of employee information to vendors as required by law. Over 11,000 job applications were filed via NeoGov software. The site received 125,000 overall page views from interested persons. INFORMATION TECHNOLOGY Provided ongoing support for MuniAgenda application. Contacted application vendors regarding compatibility of their application with SQL2008, IE8 and Windows7. Implemented an improved IT Annual Report program for internal use. Implemented a new IT Roster and Training Request management application. Implemented a new IT Computer Security Request and Approval system for use by customer departments. Web site www.augustaga.gov was awarded an "A-" rating by the Sunshine Review at http://sunshinereview.org. Completed an internal review of business applications and hardware systems in order to develop a model for software consolidation and the elimination of redundancy. Purchased spare blade server. Purchased VMWare upgrades for existing servers and licensing for two new servers. Purchased and installed additional disk space for GIS 2010 oblique orthophotography from Pictometry. Purchased and installed replacement routers for low end linksys deployments. Connected Municipal Building wireless to management server. Purchased new SAN switches for fibre channel connectivity. Installed new virtual server for NetMotion VPN software. Installed switches in computer room for integrated lights out on servers. Upgraded password self service to version 4.5. Purchased and installed Active Directory reporting tool for directory lookups. Migrated all drive mappings from Desktop Authority to Group Policy Preferences. Installed two virtual servers for GBA test environment. Configured Exchange Server to forward emails to Sharepoint from the internet. Installed new virtual server for EDMS web server. Installed new virtual server to for CJIS databases. Completed ATOMS inventory for Telecom hardware. Updated AT&T Yellow and White Pages Directories. Upgraded Cisco Unified Communications Manager from version 6.1.4 to 7.1.5. Upgraded Cisco Unity Voicemail system from version 6.0 to 7.0. Upgraded Blackberry server from version 4.2 to 5.0. Completed yearly Pinpoint911 testing. Upgraded 35 Blackberry users to newest Blackberry device. Successfully deployed a new touch-screen sign-in board - the first in-house touch screen application deployed by Augusta IT. . Completed LUCA Census data for the U.S. Government. Completed the Geospatial Audit for the Georgia Association of Flood Plain Management. Aerial photography for Richmond County was flown this year using Pictometry for AccuPlus 4" pixel resolution. Completed 418 citizens map requests. Pictometry Self-Hosting program was installed that will allow any city department to have access to oblique imagery and all the tools associated with Pictometry. Nielson business data was acquired this year to update business locations throughout Richmond County. Proposed an initiative to assume responsibility from Planning & Zoning for addressing and road naming in order to expedite address data entry into GIS database. Corrected all of the Zip Codes for Richmond County working with the Post Office and other data sources. Provided Network Group with multiple maps for WiFi implementation at Paine College. Created District Maps for GIS website. Provided multiple maps for the Development Authority for possible sites of new businesses looking to Page 12 relocate to Augusta. Worked closely with Augusta Tomorrow to provide data and maps necessary for the Augusta Master Plan projects. Created multiple maps for the Augusta Land Bank showing location of properties owned by Augusta along with those needing razing. Added 15,113 addresses that are not in WinGap parcel data, this includes trailers & apartments. Deployed 235 air cards for Sheriff’s Office vehicles for the NetMotion implementation project. Implemented Smartphone technology to network. Implemented new calling plans for cellphone. Resulted in $6000.00 per month savings. Assist in IPCC upgrade from 5.0 to 7.0.1. Manage the installation of new phone facilities in Judicial Center. Removed pager with little usage from inventory. Resulting in 40% monthly savings. Deployed ControlPointe Suite which provides analytical data regarding our current SharePoint Installation. Replaced 1 PC. Replaced 2 Laptops. MAC Process to consolidate and streamline a forms process online. Served 92 children in the ages of 6 - 11 year old at Camp Data. MAC Process for installation of Sentinel`s purchased equipment for use of AS/400. Completed 6629 work orders. Processed and released 157 Lottery computers. Assisted with GBA upgrade to v7.0. Provided ongoing support for IFAS application. Developed and modified IFAS CDD reports based on client specific criteria. Assisted DBA with Transit database upgrade to SQL2008. www.augusta.gov received 4.8 million web site page views. Augusta GIS web site received 3.8 million hits. "Request a Service" page at www.augustaga.gov received 21,732 page views. 13,436 Utility Bills were paid online. Over 1,000 tax bill payments were made online. Nearly 500 Traffic Citation Payments were made online Augusta`s official Facebook site has over 900 people who "Like" it. Additionally, a supplemental community page has over 2,000 people who "Like" it. EarthChannel hosted 3,743 views of Commission meetings and on-demand videos. E911 Twitter application for traffic hazards, accidents, and fires submitted over 12,000 tweets in 2010 to 171 followers. The Animal Services Facebook deployment gathered 338 "Likes". JURY CLERK Provided ongoing support for all IT purchases and services. Provided ongoing support for the Jury System application. JUVENILE COURT Provided ongoing support for all IT purchases and services. Provided ongoing support for the JCATS application. Provided ongoing support for the New World application. Managed 3 orders related to IT equipment or software. Completed 42 work orders. LAND BANK AUTHORITY Completed 28 work orders. LAW DEPARTMENT Provided ongoing support for all IT purchases and services. Page 13 Provided ongoing support for the Abacus Law Application. Managed 4 orders related to IT equipment or software. Replaced 5 Pc`s. Trained 1 user in office automation. Completed 99 work orders. MAC Process for relocation and new equipment for new employees in Law Department. LICENSE & INSPECTION Created published map for use with the CityView program used by License & Inspection. Created maps showing lots scheduled for razing and cleanup throughout the county. Installed new paging system. Upgraded CityView maps to more accurately reflect Inspector assignments. Trained 2 users in office automation. Conducted monthly status meetings to stay informed on all L&I technology needs. Provided ongoing support for IT related purchases. Provided ongoing support for the CityView Application. Provided support for the annual Request for Gross Revenue Notices. Provided support for the annual Alcohol License Renewals. Provided support for the annual Business License Renewals. Processed multiple security requests. Performed multiple upgrades to the CityView Application. Created multiple custom reports from CityView. Created multiple custom searches within CityView. Completed 485 work orders. Provided ongoing support with CityView cash drawer balancing. CityView - Verify System Compatibility for Win7, SQL2008 and IE8. Provided written instructions for multiple CityView processes. Worked closely with MSGovern to make many enhancements to the CityView application. Updated CityView to reflect a 10% increase in the Business License fees. Converted penalty and interest from iaLicense to CityView. Added and updated multiple Case Size fees within CityView. Worked with MSGovern to provide multiple Excise Tax Reports. Worked with MSGovern to provide multiple Excise Tax Letters. Worked with MSGovern to resolve the slow performance issues with CityView. Provide ongoing support for the WinGAP Application. Provided several work flow upgrades within the CityView Application. Processed several Open Records Requests. Implemented the Business Tax Interface process within CityView to prevent issuing a business license if taxes are outstanding. Provided WinGAP Live for designated L&I employees. Added a digital signature to the Letter of Completion and the Certificate of Occupancy. Setup new e-mail address for Business License to have correspondence with Georgia Power and Jefferson Electric. Provided several reports and lists to help clean up data in CityView. Created CityView Inquiry Only access to replace the Business License Inquiry Application. Created the Alcohol License Book Reports in CityView. Updated the Permit Inspection Schedule report to include the description of the permit. Created a Past Due Alcohol License Report in CityView. MARSHAL`S OFFICE Installed cabling for Marshal position in the Hatcher Building. Provided ongoing support for the Live Scan Fingerprinting system. Managed 4 orders related to IT equipment or software. Provided ongoing support for all IT purchases and services. Page 14 Provided ongoing support for the New World application. Provided ongoing support for the Marshal Integrated System application. Provided support as needed during the construction of the new Marshal`s substation. Replaced 1 PC. MAC Process for Municipal Marshal Security Equipment. Trained 5 users in office automation. Completed 107 work orders for Marshal`s Office Administration. Completed 67 work orders for Marshal`s Office Augusta Regional Airport. Completed 63 work orders for Marshal`s Office Substation. MAYOR'S OFFICE Created brochures and posters for the Mayor`s Masters Party meet and greet with the players. Created invitations to the Mayor`s Master`s reception honoring Billy Casper. Replaced 1 Laptop. Completed 55 work orders. NEIGHBORHOOD ENHANCEMENT Created multiple maps to help with the enhancement of neighborhoods throughout the county. Completed 46 work orders. OLD GOVERNMENT HOUSE Installed wireless access point for free Wi-Fi. PLANNING & ZONING Opportunity Zones and TAD maps were updated and created for the Planning Commission. Extensive work and data was provided to the Shields Group for their work for the City of Augusta and P&Z. Created User Guide documentation for Zoning updates. Also updated existing Parcel Editing User guide to reflect new procedure changes. Completed 211 work orders. PROBATE COURT Provided ongoing support for all IT purchases and services. Provided ongoing support for the Probate application. Updated the Probate application as updates became available. Researched and Investigated the possibility of replacing the Probate Docketing System with a different application (i.e. Icon). Replaced 12 PC`s. Completed 100 work orders. PROBATION Completed 131 work orders. PROCUREMENT Provided ongoing support for IFAS application. Applied year-end changes to common codes in IFAS. Replaced 2 PC`s. MAC Process to provide a feasibility study on internal office relocation of equipment. Completed 219 work orders. Provided mailing label information for selected businesses from the CityView Application. Provided coordination of IT purchased based on departmental needs. Page 15 PROCUREMENT - PRINT SHOP Replaced 1 PC. Trained 2 users in office automation. Completed 52 work orders. PUBLIC DEFENDER Provided ongoing support for all IT purchases and services. Provided ongoing support for the New World application. Provided ongoing support for the JCATS application. Assisted with the setup of new PCs delivered to Public Defender by the State. MAC Process for connection of two Pollock Bizhubs to network throughout department. Completed 385 work orders. PUBLIC SERVICES Replaced 1 PC. Completed 25 work orders. PUBLIC SERVICES - FACILITIES MANAGEMENT Provided coordination of IT purchases and services based on user needs. Relocated fiber from old Tag Office to Records Retention. Upgraded Records Retention to voice over internet protocol telephone service. MAC Process to setup Pollock equipment on Fax/Network. Completed 55 work orders for Heery Engineering. Completed 97 work orders. Provided ongoing support for GBA application. Provided ongoing support for IFAS application. Processed multiple security requests. PUBLIC SERVICES - MAINTENANCE Replaced 1 PC. Completed 148 work orders. PUBLIC SERVICES - TREES AND LANDSCAPES Completed 65 work orders. Provided ongoing support of GBA application. Provided coordination of IT purchases and services based on departmental needs. Provided ongoing support of IFAS application. RCCI Provided ongoing support for all IT purchases and services. Provided ongoing support for the Jail Management application. Managed 1 order related to IT equipment or software. Provided support as needed during the expansion/renovation project at RCCI. Replaced 10 PC`s. Trained 1 user in office automation. Completed 191 work orders. RECREATION - ADMINISTRATION Replaced 6 PC`s. Trained 1 user in office automation. Completed 442 work orders. Page 16 Processed multiple security requests. Provided ongoing support for IT related purchases. Provided ongoing support for the CLASS Application. Provided ongoing support for CLASS On-Line Registration. Performed the CLASS 7.0/Payment Server 3.0 upgrade. Worked with Active Network to provide various customized CLASS reports. Evaluated, selected and moved to implement CLASS software for the Senior Program. Display Link - Verify System Compatibility for Win7, SQL2008 and IE8. RECREATION - AQUATIC CENTER Installed four access points for free Wi-Fi. Upgraded to voice over internet protocol telephone service and installed point to point T-1. Replaced 1 PC. Completed 34 work orders. RECREATION - AQUATICS Purchased and installed T-1 router for VoIP at Aquatics Center. Replaced the biometric fingerprint readers with finger vein readers for CLASS. RECREATION - AUGUSTA BOXING CLUB Installed wireless access point for free Wi-Fi. RECREATION - AUGUSTA GOLF COURSE Completed 16 work orders. Site Pro - Verify System Compatibility for Win7, SQL2008 and IE8. RECREATION - BERNIE WARD COMMUNITY CENTER Completed 14 work orders. RECREATION - BLYTHE PARK Installed wireless access point for free Wi-Fi. MAC Process for antiquated Pollock upgrade. RECREATION - CARRIE J. MAYS Installed wireless access point for free Wi-Fi. RECREATION - DIAMOND LAKES Replaced 1 PC. Completed 12 work orders. Provided ongoing support for the Diamond Lakes HVAC WebCTRL Application. Replaced the biometric fingerprint readers with finger vein readers for CLASS. Upgraded the Diamond Lakes HVAC WebCTRL System to the latest version. HVAC for Diamond Lakes - Verify System Compatibility for Win7, SQL2008 and IE8. RECREATION - EASTVIEW PARK MAC Process for relocation of computer equipment with county access to internet. Completed 5 work orders. Page 17 RECREATION - EISENHOWER PARK Installed wireless access point for free Wi-Fi. RECREATION - FLEMING ATHLETIC OFFICE Completed 6 work orders. RECREATION - GARRETT COMMUNITY CENTER Installed wireless access point for free Wi-Fi. RECREATION - H.H. BRIGHAM COMMUNITY CENTER Replaced 2 PC`s. RECREATION - H.H. BRIGHAM SENIOR MAC Process for new equipment/network for CLASS. RECREATION - HEPHZIBAH/CARROLL CENTER Completed 10 work orders. RECREATION - JULIAN SMITH CASINO Scheduled and installed Comcast cable modem, cable drops, and wireless access point at Julian Smith. RECREATION - JULIAN SMITH PARK MAC Process for network connectivity and computer equipment. RECREATION - MAY PARK COMMUNITY Installed wireless bridges and power over ethernet switch at May Park. Upgraded to voice over internet protocol telephone service. Completed 8 work orders. RECREATION - MCBEAN PARK Installed wireless access point for free Wi-Fi. MAC Process for new equipment/network for CLASS. RECREATION - NEW SAVANNAH BLUFF Created bike path layer for the Recreation Department. RECREATION - NEWMAN TENNIS CENTER Installed wireless access point for free Wi-Fi. Switched site from DSL to cable internet. Evaluated Court Reservations in CLASS for Newman Tennis Center. Replaced the biometric fingerprint readers with finger vein readers for CLASS. RECREATION - SAND HILLS COMMUNITY CENTER Installed wireless access point for free Wi-Fi. MAC Process for new equipment/network for CLASS. RECREATION - THE BOATHOUSE COMMUNITY CENTER Installed wireless access point for free Wi-Fi. Page 18 Upgraded telephones system to Key Service Unit. RECREATION - WARREN ROAD COMMUNITY CENTER Installed wireless access point for free Wi-Fi. RIVERWALK SPECIAL EVENTS Connected Wi-Fi site to management server. MAC Process for new VOIP phone for conference room. Completed 12 work orders. SHERIFF`S OFFICE – ADMINISTRATION Scheduled and installed new cabling for Sheriff Admin Trailer. Installed new virtual server for CopLink server. Implemented New World upgrade to version 8.0.9. Provided ongoing support for Quickbooks 2008. Provided ongoing support for all IT purchases and services. Managed 10 orders related to IT equipment or software. Provided ongoing support for the New World application. Continued the Implementation and Support of the COPLINK application. Began Implementation of the New World Field Reporting application. Coordinated, with the assistance of the GBI, switching GCIC access to the new LEMS network from the old Legacy system. Replaced 2 PC`s. Replaced 1 Laptop with a PC. MAC Process for data connections in RCSO Finance suite. MAC Process for networking Pollock printer in Payroll. Completed 175 work orders. SHERIFF`S OFFICE – BOOKING Provided ongoing support for the New World application. Provided support as needed for the Identix Fingerprinting system. Replaced 13 PC`s. Completed 153 work orders. SHERIFF`S OFFICE – CID Provided ongoing support for the New World application. Provided ongoing support for the Data Analysis and Mapping application. Provided support as needed for CID specific applications. Coordinated IT purchases and services based on user needs and requests. Replaced 5 PC`s. MAC Process for relocation of office equipment. Completed 529 work orders. Provided ongoing support for the Tag Search Application. SHERIFF`S OFFICE – CIVIL Provided ongoing support for the New World application. Completed 45 work orders. SHERIFF`S OFFICE - CRIME SCENE Created several maps of crime scenes to be used in court cases for the Sheriff`s Dept. Provided ongoing support for the New World application. Provided ongoing support for applications specific to the Crime Scene Unit. Page 19 Coordinated IT purchases and services based on user needs and requests. Completed 29 work orders. SHERIFF`S OFFICE - DANIEL VILLAGE Provided ongoing support for the New World application. Coordinated IT purchases and services based on user needs and requests. Completed 108 work orders. Provided ongoing support for the Tag Search Application. SHERIFF`S OFFICE – DARE Coordinated IT purchases and services based on user needs and requests. Trained 2 users in office automation. Completed 37 work orders. SHERIFF`S OFFICE - EVIDENCE Provided ongoing support for the New World application. Coordinated IT purchases and services based on user needs and requests. SHERIFF`S OFFICE - INTERNAL AFFAIRS Coordinated IT purchases and services based on user needs and requests. Provided ongoing support for the New World application. Completed 24 work orders. SHERIFF`S OFFICE - JAIL ADMIN Provided ongoing support for the New World application. Assisted in the support of the Camera Recording System at 401 Walton Way. Coordinated IT purchases and services based on user needs and requests. Provided support as needed during the construction and expansion at the CBWDC. Completed 210 work orders. SHERIFF`S OFFICE - NARCOTICS Provided ongoing support for the New World application. Coordinated IT purchases and services based on user needs and requests. Replaced 4 PC`s. Replaced 2 Laptops. Completed 151 work orders. Provided ongoing support for the Tag Search Application. SHERIFF`S OFFICE - PHINIZY Provided ongoing support for the New World application. Coordinated IT purchases and services based on user needs and requests. Trained 2 users in office automation. MAC Process for temporary network connection while construction takes place in kitchen. Completed 160 work orders. SHERIFF`S OFFICE - QUARTERMASTER Coordinated IT purchases and services based on user needs and requests. Provided ongoing support for the New World application. Provided ongoing support for the Quartermaster application. Completed 28 work orders. Page 20 SHERIFF`S OFFICE - RECORDS Began the process of implementing software to replace the Datamaxx systems. Provided ongoing support for the New World application. Altered GCIC forms as needed within the New World application. Replaced 1 PC. Completed 484 work orders. SHERIFF`S OFFICE – SOUTHGATE Provided ongoing support for the New World application. Coordinated IT purchases and services based on user needs and requests. MAC Process to connect Pollock for network use. Completed 199 work orders. SHERIFF`S OFFICE - TRAINING CENTER Installed new license for firewall to allow an increased number of users to access the internet. Coordinated IT purchases and services based on user needs and requests. Assisted in the training of new officers in the areas of the Electronic Warrant Interchange system and Webmail as requested. Replaced 3 PC`s. MAC Process for relocation of office equipment in JLEC basement. Completed 29 work orders. SOLICITOR GENERAL Provided ongoing support for all IT purchases and services. Provided ongoing support for the New World application. Managed 2 orders related to IT equipment or software. Began the process of replacing Prosecutor Dialog with Tracker. MAC Process for three person office move. Trained 4 users in office automation. MAC Process for relocation of computer equipment within office. MAC Process for conversion of Pollock’s to network printing. Completed 389 work orders. SOLICITOR GENERAL VICTIM`S ASSISTANCE Upgraded to voice over internet protocol telephone service. MAC Process for relocation into JLEC. Completed 86 work orders. SOLID WASTE Investigated processes necessary to implement a county wide networked GPS base station. Scheduled and installed fiber from scale house to new maintenance building. Relocated all network equipment from old Administration building to new Maintenance building. Installed fiber transceivers for Landfill fuel cell connectivity. Installed cable extension for Landfill conference table. Installed Call Manager Express and VoIP phones. Installed cellular booster hardware for maintenance building. Updated auto attendant menu. MAC Process for Installation of two Smart Boards for New Maintenance Building. MAC Process for temporary relocation of printer room. MAC Process for connection of printer. MAC Process for Cell Phone Signal Booster for new maintenance site. Completed 253 work orders. Page 21 Provided coordination of IT purchases and services based on departmental needs. Provided ongoing support of GBA application. Provided ongoing support of Commonwealth Insight application. Processed multiple security requests. STATE COURT JUDGE Provided ongoing support for the BIS Digital Court Recorder system. Provided ongoing support for the Abacus Law application. Coordinated IT purchases and services based on user needs and requests. Provided ongoing support for all IT purchases and services. Replaced 1 PC. Replaced 1 Laptop. Completed 76 work orders. SUPERIOR COURT JUDGE Coordinated IT purchases and services based on user needs and requests. Provided ongoing support for all IT purchases and services. Managed 8 orders related to IT equipment or software. Assisted as requested in the setup of a new lab for the Drug Court at the LEC. Provided support as needed during the construction of the new Judicial Center. Continued investigation and research regarding the JDX project for the Augusta Judicial Circuit. Assisted with the process of implementing a Digital Signage System at the new Judicial Center. Investigated and researched a variety of options for consolidating Court Calendaring Systems across the circuit. Replaced 3 PC`s. Trained 1 user in office automation. MAC Process for connection of Drug Court equipment for use in JLEC. MAC Process for replacement equipment of Judge Overstreets Laptop. MAC Process for relocation of county equipment for staff between Columbia County and Richmond. Completed 210 work orders. TAG OFFICE – EAST AUGUSTA Installed new switch for Tag Office relocation to the ANIC building. Relocated Main Tag Office and installed addition services. Replaced 1 PC. MAC Process for Implementation of new Gratis Equipment. MAC Process for Smart Board installation. MAC Process for new VOIP phone for customers. Completed 76 work orders. Provided ongoing support for IT related purchases. Provided support for the move to the ANIC building. Provided ongoing support for the Tag Search Application. Implemented an EDMS application for the scanning and retrieval of documents. Tag Search - Verify System Compatibility for Win7, SQL2008 and IE8. Provided ongoing support for the Sign-In Board. TAG OFFICE – SOUTHSIDE MAC Process for replacement printer. Completed 24 work orders. Implemented an EDMS application for the scanning and retrieval of documents. Provided ongoing support for IT related purchases. Page 22 TAX ASSESSOR'S OFFICE Approximately 14 subdivisions were added to the Tax Maps for this year. Derived sales data pulled from WinGap to display on GISWeb. Replaced 27 PC`s. Trained 8 users in office automation. MAC Process for relocating existing Fax lines and tying into the Pollock’s. MAC Process for replacement of network printer with new Pollock Bizhubs. Completed 348 work orders. Provided Inquiry Only access into CityView. Conducted monthly status meetings to stay informed on all TAO technology needs. Processed multiple security requests. Provided ongoing support for IT related purchases. Provided ongoing support for the TACS Application. Provided ongoing support for the WinGAP Application. Performed the Year End procedures for WinGAP. Ran the NCOA process and updated the WinGAP database accordingly. Provided training for connectivity for the Motion F5 tablets. Provided ongoing support for the VCS Tax Application. Performed the Year End procedures for the TACS Application. Performed the Year End procedures for GA Boats. Coordinated the scanning of Homestead Cards into EDMS. Performed the Assessment Change Notice process for 2010. Assisted with providing the Tax Digest for 2010. WinGAP - Verify System Compatibility for Win7, SQL2008 and IE8. Updated the Access DB of new businesses for Personal Property Returns to look at the new CityView Application. TACS - Verify System Compatibility for Win7, SQL2008 and IE8. TAX COMMISSIONER'S OFFICE Installed new virtual server to replace application server. Installed new virtual server to replace database server. Replaced 18 PC`s. MAC Process for ADT security lines, within building. MAC Process for upgrade and connection to New Gratis System. Trained 7 users in office automation. Completed 422 work orders. Provided Inquiry Only access into CityView. Added verbiage to the Business License Renewal Notice to indicate outstanding taxes when applicable. Implemented the Business Tax Interface process within CityView to prevent issuing a business license if taxes are outstanding. Participated in periodic status meetings to stay on top of all IT needs. Processed multiple security requests. Provided ongoing support for IT related purchases. Provided ongoing support for the FiFa Interface process. Provided ongoing support for the Peachtree Application. Provided ongoing support for the VCS Tax Application. Provide support for the Mobile Home Tax Billing process. Provide support for the Property Tax Billing process. Provide support for the Tax Digest preparation process. Ran the NCOA process and updated the WinGAP Application accordingly. Performed weekly updates of the Tax Bill Export for Sturgis Web Services and the TCO Web Site. Provided ongoing support for the Sign-In Board. Investigate Inter-Office Communication Enhancements Page 23 for TCO. Moved the VCS Tax database to a new virtual database server. Moved the VCS Tax Application to a new virtual application server. Investigated and worked to resolve the slow performance issues in the Tax Commissioner`s Office. Upgraded the VCS Tax database from SQL 2005 to SQL 2008. Organized the VCS Tax Associated Files for the move to the new virtual server. Upgraded Peachtree for 2011. Tested Peachtree on the new Virtual Server. Moved the Peachtree application and database to the new virtual server. Convert 2006 and 2007 data to Peachtree2011. Provided support for the Peachtree Year End process. Created and trained TCO Personnel to use the _Tax Commissioner Leave Calendar. Identified Black Ice as a software replacement for Informatik to create digital images for the FiFa Processor. Provide ongoing support for Sturgis Web Services. TRANSIT DEPARTMENT Implemented Radio Engineering Industries Software. Assisted with AVL Implementation. Purchased and installed new IVR server for Transit. Purchased and installed new blade server for database server replacement. Setup SIP trunking for new auto attendant. Created Transit maps and brochure for Transit handouts showing bus schedules and routes. Implemented upgrade to Trapeze/Pass application to v9. MAC Process for Pollock equipment to be networked for departmental use. Completed 201 work orders. Started implementation of Trapeze IVR solution. Provided ongoing support for Trapeze Pass/Certification application. Upgrade MainStar application to v10. Provide ongoing support for MainStar application. Assisted with planning and migration of new database server for Transit applications. Coordinated IT purchases for equipment and services based on departmental needs. Created custom reports in Trapeze/Certification application. Provided ongoing support for Transit MDT`s. UTILITIES - ADMINISTRATION Installed Comcast cable modem and wireless access point for public Wi-Fi in the Wylds Road conference room. Scheduled and installed fiber from Fire Administration to Utilities Construction and Maintenance Wylds Road. Installed network equipment at Wylds Road for connectivity. Setup call center and csr extensions blocks in IVR. Ensured Webconnect access for Customers at Peach Orchard Office. Upgrade Cisco CRS to v7.0(1) SR5 for Call Center. Managed and Implemented IVR payment log. Managed process to Automate IVR Call Conversion and Migration to archive storage. Planned and assisted with AUD Call Center and CSR Outbound/Inbound Call blocks. Coordinated IT resources for the weekly backup of IVR servers. Revised Cisco CRS Holiday dates to included 2010 Furlough Dates for Call Center. Resolved Cisco CRS backup issues. Implementation enQuesta Collection Accounts report into Cognos for Utilities Dispatch. Implemented Hydrant Meter Code adjustments in enQuesta for Contract Meters. Implemented 2009-2010 Maintenance Releases in EnQuesta Train and Production. Supported the implementation of 2010 Annual Water Rates. Implemented Credit Card Restrictions for enQuesta WebConnect Online Bill Pay. Page 24 Implemented export of enQuesta Water and Sewer Delinquent Accounts over 90 days. Began planning for enQ Letters and Notices management and modification Process. Managed enQuesta user access as requested by approver. Ensured access for users to Cognos Report Net as requested. Coordinated and Assisted with Customer Service Application Package Scanning paperless archive into EDMS. Ensured Scanner Maintenance program for Check Scanning into EDMS. Provided Technical Resources and Assisted in Implementing Attendance Enterprise. Facilitated Technical Resource for setup of Biometric TimeClock for Highland Ave wtp. Facilitated Technical Resource for setup of Biometric TimeClock for Max Hicks wtp. Facilitated Technical Resource for setup of Biometric TimeClock for RWPS. Assisted in Implementing Asset Manager for ESS Compliance Suite. Performed GA Forms installation for ESS Compliance Suite. Assisted in Implementing AUDIT Management module in ESS Compliance Suite. Evaluated Technical Requirements for procurement of ETAP software for Ft. Gordon. Completed GBA Bar Code Scanning Implementation. Coordinated on-site GBA testing in preparation of GBA upgrade. Planned and Implemented GBA upgrade to v7.0. Implemented GBA WWTP Client. Modified and Customized GBA reports for Barcode Reporting. Ensured Security Groups for GBA`s AUD and WWTP clients. Coordinated Technical Resources to procure Verizon mini for Field use to manage workorders. Initiated Netmotion testing for C&M GBA field use. Created a digital Sign In/Sign Out Board for Field Crew. Facilitated customizations to digital Sign In/Sign Out Board Report. Assisted with GraniteXP upgrade to v 4.2.2. Began Implementation of MVRS upgrade to v 8.2. Began Technology Planning to replace the meter reading handhelds to FC300. Began process to replace and migrate MV-RS server. Ensured access for users to MV-RS Meter Readers upload and download files as requested. Coordinated and Provided Technology Resources for transition of ESG at wwtp. Evaluated and Recommend OP10 WasterWater and PreTreatment Licensing need. Implemented and Assisted with the OP10 DataPort for field use. Assisted in the Upgrade of OP10 database Pervasive SQL to v10. Setup Badger`s ORION Profiling System for metering. Assisted with support as needed during the 2010 PC and Laptop Replacements. Completed Migration of documents from techappsrv and arcsrv servers to augresv003 server. Assisted in Implementing Roadway Safety Module. Assisted in installation of ArcReader and ArcPad. Managed user security in I-Doxs. Provided as needed project coordination and technical assistance for the renovation and move of C&M at Wylds Rd. Planned, managed, and assisted in implementing IT components involved in consolidating Dispatch resources. Completed Analysis for Technology Planning for Metering location to Wylds Rd. Conducted Analysis for the Technology Planning for expansion of Ft. Gordon Utilities Division. Conducted Analysis to request for fiber re-wiring at JB Messerly wwtp. Coordinated IT purchases and services in response to user requests. Conducted Monthly IT meetings to stay informed on all AUD technology needs. Processed multiple Network and Application security requests. Ensured wireless connectivity for C&M Wylds Rd Training Room. Ensured FTP site for AUD and Vendor File Sharing. Coordinated Technical Resources for AUD contract employees as needed. Coordinated 59 IT related purchase Orders. Provided ongoing support of enQuesta 3e. Provided ongoing support of Webconnect. Page 25 Provided ongoing support for Cisco CRS and Unified IP IVR 7.0(1)SR5. Provided ongoing support for Cisco Agent and Supervisor Desktop. Provided ongoing support of I-Doxs. Provided ongoing support for Cognos Report Net. Provided ongoing support for Cisco CRS Historical Reporting. Provided ongoing support of GBA. Provided ongoing support of Barcode Warehouse Scanning. Provided ongoing support of MV-RS. Provided ongoing support for ESS Compliance Suite. Provided ongoing support for Office TimeSheets. Provided as needed support of Operator 10. Provided as needed support of GraniteXP. Provided as needed support of Attendance Enterprise. Provided as needed support for Roadway Safety. Installed LoggerDCX application and setup Device connection as requested. Completed 573 work orders. UTILITIES - BAY STREET Worked with Utilities to add Fort Gordon layers to GIS in their effort to provide the Fort with water and sewer. MAC Process for relocation and connection of new Pollock Bizhub for Administration. MAC Process for Connection of Smart Board for Bay Conference Room. Trained 4 users in office automation. MAC Process for relocation of network printer. UTILITIES - CENTRAL AVE Relocated and installed new voice over internet protocol telephone services for Wylds Rd. Trained 4 users in office automation. Completed 123 work orders. UTILITIES - HIGHLAND AVE FILTER Scheduled and installed cabling for biometric time clock. UTILITIES - HIGHWAY 25 Relocated and installed new voice over internet protocol telephone services for Wylds Rd. MAC Process for relocation of Equipment into Rusty Doggette`s office. (Work at Wylds Rd. Location). MAC Process for wireless at new Wylds Rd. facility. MAC Process for replacement of broken moved equipment associated with warehouse at Wylds Rd. MAC Process for hands free warehouse phone at Wylds Rd. plant. Trained 2 users in office automation. MAC Process for networking existing Pollock’s. MAC Process for moving equipment into previously vacated offices. MAC Process for new fax line for office. Completed 267 work orders. UTILITIES - MUNICIPAL BLDG. Trained 3 users in office automation. Completed 237 work orders. UTILITIES - N. MAX HICKS WATER TREATMENT PLANT Completed 114 work orders. Page 26 UTILITIES - PLANT 2 Completed 13 work orders. UTILITIES - PLANT 3 Completed 13 work orders. UTILITIES - RAW WATER PUMPING Scheduled and installed cabling for biometric time clock. MAC Process for addition of cabling needed for Time Clock. Completed 5 work orders. UTILITIES - WASTE WATER TREATMENT Scheduled and relocated cabling inside Wastewater. MAC Process for connection Pollock Printer for Department. MAC Process for Interior Construction to Facility. MAC Process temporary relocation of lab computer MAC Process for relocation of lab computers. MAC Process for fiber relocation at site. Completed 28 work orders.