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HomeMy WebLinkAbout2009-12-07-Meeting Agendawww.augustaga.gov Public Safety Committee Meeting Committee Room- 12/7/2009- 12:20 PM PUBLIC SAFETY 1. Award of RFP #09-126 Georgia Search and Rescue Protocols Training. Attachments 2. Approve Fishnet Security as the vendor of choice for RFP #09-094B, Blue Coat Web Proxy. Attachments 3. Approve the submission of an application for broadband expansion by Information Technology. Attachments 4. Approve Electrical Design Consultants, Inc. as the vendor of choice for RFP #09-157, Electrical Consultant for Generator and Uninterruptible Power Supply Installation. Attachments 5. Approve changing three job titles at no financial increase to the budget. Attachments Public Safety Committee Meeting 12/7/2009 12:20 PM Awarding of RFP #09-126 Department:Fire, Chief Howard Willis Caption:Award of RFP #09-126 Georgia Search and Rescue Protocols Training. Background:The Augusta Fire Department has received a grant from the Georgia Emergency Management Agency to establish a regional Search and Rescue team to handle major catastrophic rescue emergencies in our area This is a 100% funded grant that provides for a vehicle,equipment and training of rescue team personnel. Analysis:The Augusta Fire Department and the Augusta Procurement Department has completed the Request for Proposal process for a provider for the teaching of the search and rescue protocols necessary for the establishment for the regional rescue team. After review of all of the proposal submittals,Rescue Training Associates was chosen as the best proposalby the Review Committee. Financial Impact:Rescue Training Associates fee for this training is $150,500.00. This is under the ammount budgeted by the grant for this training. Alternatives:None at this time. Recommendation:Award contract for RFP #09-129 to Rescue Training Associates as best proposal. Funds are Available in the Following Accounts: 220-03-9215 54-26120 REVIEWED AND APPROVED BY: Finance. Procurement. Law. Administrator. Clerk of Commission Cover Memo Item # 1 September 14, 2009 Purchasing Department of Augusta/ Richmond County RE: RFP #09-126 Georgia Search and Rescue Protocols Training Dear Mrs. Sams, The evaluation committee has completed its work on reviewing the RFP#09-126 for the Georgia Search and Rescue Protocols Training. We have received the Best and Final response from Rescue Training Associates and approve of their proposal. We would now like to proceed with contract negotiations in order to present a contract for commission approval. Respectfully, Byron W. Taylor Special Operations Chief Augusta Fire Department Attachment number 1 Page 1 of 1 Item # 1 REQUEST FOR PROPOSALS Request for Proposals will be received at this office until Tuesday, July 14, 2009 @ 11:00 a.m. for furnishing: RFP ITEM #09-126 Georgia Search and Rescue Protocols Training for Fire Department RFPs will be received by: The Augusta Commission hereinafter referred to as the OWNER at the offices of: Geri A. Sams, Director Augusta Procurement Department 530 Greene Street - Room 605 Augusta, Georgia 30901 RFP documents may be obtained at the office of the Augusta, GA Procurement Department, 530 Greene Street – Room 605, Augusta, GA 30901. All questions must be submitted in writing to the office of the Procurement Department by Wednesday, July 1, 2009 @ 3:00 p.m. by fax at 706-821-2811 or by mail. No RFP will be accepted by fax, all must be received by mail or hand delivered. The local bidder preference program is applicable to this project. To be approved as a local bidder and receive bid preference on an eligible local project, the certification statement as a local bidder and all supporting documents must be submitted to the Procurement Department with your bonafide bid package. No RFP may be withdrawn for a period of 120 days after time has been called on the date of opening. An invitation for bids shall be issued by the Procurement Office and shall include specifications prepared in accordance with Article 4 (Product Specifications), and all contractual terms and conditions, applicable to the procurement. All specific requirements contained in the invitation to bid including, but not limited to, the number of copies needed, the timing of the submission, the required financial data, and any other requirements designated by the Procurement Department are considered material conditions of the bid which are not waiveable or modifiable by the Procurement Director. Please mark RFP number on the outside of the envelope. Bidders are cautioned that sequestration of RFP documents through any source other than the office of the Procurement Department is not advisable. Acquisition of RFP documents from unauthorized sources places the bidder at the risk of receiving incomplete or inaccurate information upon which to base his qualifications. GERI A. SAMS, Procurement Director Publish: Augusta Chronicle June 4, 11, 18, 25, 2009 Metro Courier June 10, 2009 cc: Tameka Allen Interim Deputy Administrator Howard Willis Fire Department Mike Rogers Fire Department Attachment number 2 Page 1 of 1 Item # 1 Ve n d o r s Sa f e t y S o l u t i o n s 46 7 2 B u c i d a R d . Bo y t o n B e a c h , F L 3 3 4 3 6 Sp e c R e s c u e I n t e r n . 26 9 7 I n t e r n a t i o n a l P k w y Vi r g i n i a B e a c h , V A 23 4 5 2 GS M T r a i n i n g A s s . P. O . B o x 5 2 8 6 Ca n t o n , G A 3 0 1 1 4 GA P u b l i c S a f e t y 10 0 0 I n d i a n S p r i n g s Fo r s y t h , G A 3 1 0 2 9 Re s c u e T r a i n i n g A s s . 21 6 0 N . A n d r e w s A v e . Po m p a n o B e a c h , F L 33 0 6 9 Te x a s E n g i n e e r i n g E x t . 30 1 T a r r o w Co l l e g e S t a t i o n , T X 77 8 4 0 St a t e m e n t o f N o n - Di s c r i m i n a t i o n Ye s Y e s Y e s Ye s Co n f l i c t o f I n t e r e s t Ye s Y e s Y e s Ye s RF P F o r m No t P r o p e r l y Ex e c u t e d No t P r o p e r l y Ex e c u t e d Ye s Ye s Co n t r a c t o r A f f i d a v i t & A g r e e m e n t No t P r o p e r l y Ex e c u t e d Ye s Y e s Ye s Su b c o n t r a c t o r Af f i d a v i t Ye s Y e s Y e s Ye s No n - C o l l u s i o n Af f i d a v i t o f B i d d e r / Of f e r o r No t P r o p e r l y Ex e c u t e d No t P r o p e r l y Ex e c u t e d Ye s Ye s No n - C o l l u s i o n Af f i d a v i t o f Su b c o n t r a c t o r Ye s Y e s Y e s Ye s Lo c a l S m a l l Bu s i n e s s Go o d F a i t h E f f o r t s Ye s Y e s Y e s Ye s Lo c a l S m a l l Bu s i n e s s Su b c o n t r a c t o r / Su p p l i e r Ut i l i z a t i o n P l a n Ye s Y e s Di d N o t Su b m i t Ye s Ad d e n d u m 1 Di d N o t Ac k n o w l e d g e Ye s Y e s Ye s Or i g i n a l No n - C o m p l i a n t N o n - C o m p l i a n t N o n - C o m p l i a n t Y e s Ei g h t C o p i e s Ye s Fe e P r o p o s a l Ye s RF P I t e m # 0 9 - 1 2 6 Ge o r g i a S e a r c h a n d R e s c u e P r o t o c o l s T r a i n i n g fo r t h e C i t y o f A u g u s t a - F i r e D e p a r t m e n t RF P O p e n i n g D a t e : F r i d a y , J u l y 1 7 , 2 0 0 9 @ 1 1 : 0 0 a . m . Attachment number 3 Page 1 of 1 Item # 1 1. Professional qualifications necessary for satisfactory performance of required services. ( Maxium of 25 points) 21 2. Specialized experience and technical competence in the type of work required. (Maxium of 25 points) 22 3. Capacity to accomplish the work in the required time. ( Maxium of 20 points)19.6 4. Past performance on contracts with Government agencies, private agencies, private industry in terms of cost control, quality work, and compliance with performance schedules. Document by references and other means. (Maxium of 10 points) 7.6 5. Location in the general geographical area of the project and knowledge of the locality of the project. ( Maxium of 10 Points) 5.6 6. Firm’s understanding of work to be done. means. ( Maxium of 10 Points)9.6 Total (Maximum of 100 points) 85.4 Rescue Training Ass. 2160 N. Andrews Ave. Pompano Beach, FL 33069 Evaluation Criteria Comments: Cumulative Evaluation Sheet - RFP Item #09-126 Georgia Search & Rescure Protocals Training Augusta Fire Department Monday, July 20, 2009 @ 10:00 a.m. Attachment number 4 Page 1 of 1 Item # 1 September 14, 2009 Purchasing Department of Augusta/ Richmond County RE: RFP #09-126 Georgia Search and Rescue Protocols Training Dear Mrs. Sams, The evaluation committee has completed its work on reviewing the RFP#09-126 for the Georgia Search and Rescue Protocols Training. We have received the Best and Final response from Rescue Training Associates and approve of their proposal. We would now like to proceed with contract negotiations in order to present a contract for commission approval. Respectfully, Byron W. Taylor Special Operations Chief Augusta Fire Department Attachment number 5 Page 1 of 1 Item # 1 SPEC RESCUE INTERNATIONAL PARKWAY 4, SUITE 198 2697 INTERNATIONAL PARKWAY VIRGINIA BEACH, VA 23452 SAFETY SOLUTIONS INC. 4672 BUCIDA RD. BOYNTON BEACH, FL 33436 ATTN: MATT MOSELEY GSM TRAINING ASSOCIATES, LLC P. O. BOX 5286 CANTON, GA 30114 RESCUE TRAINING ASSOCIATES 2160 N. ANDREWS AVE. POMPANO BEACH, FL 33069 TEXAS ENGINEERING EXT. SVCS. TEXAS A & M UNIVERSITY SYSTEM EMERGENGY SVCS. TRAINING INST. 301 TARROW COLLEGE STATION, TX 77840-7896 Howard Willis Fire Administration ANIC Building Laney Walker Blvd. Mike Rogers Fire Administration ANIC Building Laney Walker Blvd. Yvonne Gentry DBE Office Hatcher Building RFP 09-126 Georgia Search & Rescue Protocols Training mailed 6/4/09 RFP 09-126 Georgia Search & Rescue Protocols Training Fire Department RFP Open Wed. 7/14/09 @ 11:00 a.m. Attachment number 6 Page 1 of 1 Item # 1 Attachment number 7 Page 1 of 1 Item # 1 Attachment number 8 Page 1 of 2 Item # 1 Attachment number 8 Page 2 of 2 Item # 1 Public Safety Committee Meeting 12/7/2009 12:20 PM Blue Coat Web Proxy Department:Information Technology Caption:Approve Fishnet Security as the vendor of choice for RFP #09-094B, Blue Coat Web Proxy. Background:The Information Technology Department and Procurement produced an RFP to solicit bids for the purpose of obtaining a Blue Coat Web Proxy solution to monitor and protect web traffic going in and out of the City of Augusta Network. A Blue Coat Web Proxy will give Information Technology the ability to monitor, report, block or check for viruses/spyware that is conducted via Internet web traffic. Additionally, this solution will block sites not suitable for viewing and any other non-business related websites. By installing a Blue Coat Web Proxy we can monitor traffic to insure that Augusta’s Internet bandwidth is being used primarily for business use. While no solution provides impenetrable protection from malicious activity, this solution will add an additional layer of protection that we do not currently have. Analysis:FishNet Security is a national leader in Information Security solutions, integration, and professional managed services. Since its founding in 1996, FishNet Security continues to be a market leader in helping businesses, government, educational institutions, and other organizations define the true risks in their environment and deploy the right solutions and technologies to ensure the continued success of day-to-day operations and objectives. Financial Impact:The Bluecoat Web Proxy cost is approximately $51,408.80. This funding is available in the 2009 Information Technology Capital Budget. 272015410/5424510 Alternatives:Do not proceed with a Web Proxy Solution and continue without the capabilities identified within this proposal. Recommendation:Approve Fishnet Security as the vendor of choice for RFP #09-094B, Blue Coat Web Proxy. Funds are Available in the Following Accounts: 272015410/5424510 REVIEWED AND APPROVED BY: Cover Memo Item # 2 Procurement. Information Technology. Finance. Law. Administrator. Clerk of Commission Cover Memo Item # 2 Attachment number 1 Page 1 of 1 Item # 2 Ve n d o r s AT & T 36 2 6 W a l t o n W a y E x t S t e 1 Au g u s t a , G A 3 0 9 0 9 Fi s h n e t S e c u r i t y 11 6 0 5 H a y n e s B r i d g e R d , S t e 4 5 0 Al p h a r e t t a , G A 3 0 0 0 9 St a t e m e n t o f N o n - Di s c r i m i n a t i o n YE S Y E S Co n f l i c t o f I n t e r e s t YE S Y E S RF Q F o r m YE S Y E S Co n t r a c t o r A f f i d a v i t & Ag r e e m e n t YE S Y E S Su b c o n t r a c t o r A f f i d a v i t YE S Y E S No n - C o l l u s i o n A f f i d a v i t of B i d d e r / O f f e r o r YE S Y E S No n - C o l l u s i o n Af f i d a v i t o f Su b c o n t r a c t o r YE S Y E S Lo c a l S m a l l B u s i n e s s Go o d F a i t h E f f o r t YE S Y E S Lo c a l S m a l l B u s i n e s s Su b c o n t r a c t o r / Su p p l i e r Ut i l i z a t i o n P l a n YE S Y E S Or i g i n a l YE S Y E S Se v e n ( 7 ) C o p i e s YE S Y E S Fe e P r o p o s a l YE S Y E S RF P I t e m # 0 9 - 0 9 4 B Bl u e C o a t W e b P r o x y fo r t h e C i t y o f A u g u s t a - I n f o r m a t i o n T e c h n o l o g y D e p a r t m e n t RF P O p e n i n g D a t e : W e d n e s d a y , S e p t e m b e r 2 , 2 0 0 9 @ 1 1 : 0 0 a .m . Pa g e 1 o f 1 Attachment number 2 Page 1 of 1 Item # 2 PTS. 1. Ability to meet Augusta, GA requirements and expectations.20 10 18 2. Quality of solution and security expertise.20 12 18 3. Quality of support services and personnel.20 17 17 4. Technology 15 13 15 5. Completeness of proposal.15 7.3 12 6. Cost 5 2.3 5 TOTAL 61.6 85 Fishnet Security 11605 Haynes Bridge Rd, Ste 450 Alpharetta, GA 30009 Evaluation Criteria Comments: Cumulative Evaluation RFP Item #09-094B Blue Coat Web Proxy For the City of Augusta – Information Technology AT&T 3626 Walton Way Ext Ste 1 Augusta, GA 30909 Attachment number 3 Page 1 of 1 Item # 2 FISHNET SECURITY ATTN DAVID BURKE 11605 HAYNES BRIDGE RD STE 450 ALPHARETTA GA 30009 AT&T ATTN DEBBIE BYRD 3626 WALTON WAY EXT STE 1 AUGUSTA GA 30909 FISHNET SECURITY & AT&T MAILED FEDEX SEE ATTACHED RECEIPT COPY TAMEKA ALLEN INFORMATION TECHNOLOGY GARY HEWITT INFORMATION TECHNOLOGY KEVIN LUCE INFORMATION TECHNOLOGY YVONNE GENTRY DBE COORDINATOR RFP ITEM #09-094B BLUE COAT WEB PROXY FOR INFORMATION TECHNOLOGY RFP DUE: WED 9/2/09 @ 11:00 A.M. Attachment number 4 Page 1 of 1 Item # 2 Attachment number 5 Page 1 of 1 Item # 2 Attachment number 6 Page 1 of 2 Item # 2 Attachment number 6 Page 2 of 2 Item # 2 Public Safety Committee Meeting 12/7/2009 12:20 PM Broadband Grant Application Department:Information Technology Caption:Approve the submission of an application for broadband expansion by Information Technology. Background:The Recovery Act appropriated $7.2 billion and directed the Department of Agriculture’s Rural Utilities Service (RUS) and The Department of Commerce's National Telecommunications Information Administration (NTIA) to expand broadband access to unserved and underserved communities across the U.S., increase jobs, spur investments in technology and infrastructure, and provide long-term economic benefits. The result is the RUS Broadband Initiatives Program (BIP) and the NTIA Broadband Technology Opportunities Program (BTOP). BIP will make loans and grants for broadband infrastructure projects in rural areas. BTOP will provide grants to fund broadband infrastructure, public computer centers and sustainable broadband adoption projects. Analysis:Information Technology has evaluated the need for the expansion of broadband in Augusta. The funding available through the RUS Broadband Initiatives Program (BIP) and the NTIA Broadband Technology Opportunities Program (BTOP) would allow us to move forward with this expansion and reduce the capital expense. This opportunity would provide the funding necessary to produce a sustainable expansion that would otherwise not be possible. This grant would provide an 80% funding reimbursement. The proposed business analysis and funding requirements will be brought back to the Commission for approval prior to proceeding. No penalties currently exist for the submission, removal or modification of this application. Financial Impact:At this time there is no financial impact. Any future financial impact will be submitted to the Commission for approval prior to proceeding. Alternatives:Do not approve the submission of an application for broadband expansion by Information Technology. Recommendation:Approve the submission of an application for broadband expansion by Information Technology. Funds are Available in the Following Accounts: Cover Memo Item # 3 REVIEWED AND APPROVED BY: Finance. Law. Administrator. Clerk of Commission Cover Memo Item # 3 Public Safety Committee Meeting 12/7/2009 12:20 PM Electrical Consultant for Generator and Uninterruptible Power Supply Installation Department:Information Technology Caption:Approve Electrical Design Consultants, Inc. as the vendor of choice for RFP #09-157, Electrical Consultant for Generator and Uninterruptible Power Supply Installation. Background:The Information Technology (IT) Department and Procurement produced an RFP to solicit bids for the review and analysis of the components to be protected by a proposed Uninterruptable Power Supply and Generator System. The selected vendor will identify the proper sizing and service of the Electrical Consultant for Generator and Uninterruptible Power Supply that we need to protect the IT Data Center and equipment. Analysis:IT currently utilizes an uninterruptible power supply that is over twenty (20) years old. Service parts availability can no longer be guaranteed by the manufacturer. We also need to provide auxiliary power by way of a generator in the event of an extended commercial power disruption to provide continued operation for emergency services. Additionally, Electrical Design Consultants, Inc. may be utilized to review and analyze the components to be protected by a proposed Uninterruptable Power Supply and Generator System at Information Technology’s Disaster Recovery site. Financial Impact:Electrical Design Consultants, Inc. has proposed a contract that covers the evaluation, design, bidding and installation inspections. Fees would be paid in the amount of $9,000.00, of which 70% will be paid at project bidding and the remainder at the closing of the contract. Funds are available in Information Technology’s approved budget. Alternatives:Continuing with the existing equipment. The equipment is currently functional. However, it is far past its projected life cycle. Recommendation:Approve Electrical Design Consultants, Inc. as the vendor of choice for RFP #09-157, Electrical Consultant for Generator and Uninterruptible Power Supply Installation. Funds are Available in the Following Accounts: G/L 325122110/5239110 J/L 209925004/5239110 REVIEWED AND APPROVED BY: Cover Memo Item # 4 Procurement. Information Technology. Finance. Law. Administrator. Clerk of Commission Cover Memo Item # 4 REQUEST FOR PROPOSALS Request for Proposals will be received at this office until Tuesday, October 13, 2009 @ 11:00 a.m. for furnishing: RFP ITEM #09-157 Electrical Consultant for Generator & Uninterruptible Power Supply Installation for Information Technology RFPs will be received by: The Augusta Commission hereinafter referred to as the OWNER at the offices of: Geri A. Sams, Director Augusta Procurement Department 530 Greene Street - Room 605 Augusta, Georgia 30901 RFP documents may be obtained at the office of the Augusta, GA Procurement Department, 530 Greene Street – Room 605, Augusta, GA 30901. All questions must be submitted in writing to the office of the Procurement Department by Tuesday, September 29, 2009 @ 3:00 p.m. by fax at 706-821-2811 or by mail. No RFP will be accepted by fax, all must be received by mail or hand delivered. The local bidder preference program is applicable to this project. To be approved as a local bidder and receive bid preference on an eligible local project, the certification statement as a local bidder and all supporting documents must be submitted to the Procurement Department with your bonafide bid package. No RFP may be withdrawn for a period of 120 days after time has been called on the date of opening. An invitation for bids shall be issued by the Procurement Office and shall include specifications prepared in accordance with Article 4 (Product Specifications), and all contractual terms and conditions, applicable to the procurement. All specific requirements contained in the invitation to bid including, but not limited to, the number of copies needed, the timing of the submission, the required financial data, and any other requirements designated by the Procurement Department are considered material conditions of the bid which are not waiveable or modifiable by the Procurement Director. Please mark RFP number on the outside of the envelope. Bidders are cautioned that sequestration of RFP documents through any source other than the office of the Procurement Department is not advisable. Acquisition of RFP documents from unauthorized sources places the bidder at the risk of receiving incomplete or inaccurate information upon which to base his qualifications. GERI A. SAMS, Procurement Director Publish: Augusta Chronicle September 3, 10, 17, 24, 2009 Metro Courier September 9, 2009 cc: Tameka Allen Interim Deputy Administrator Gary Hewitt Information Technology Tommy Brown Information Technology Attachment number 1 Page 1 of 1 Item # 4 VENDORS ORIGINAL 6 COPIES FEE PROPOSAL ADDENDUM Electrical Design Consultants 1201 Broad Street, Suite A Augusta, GA 30901 YES YES YES YES P M & A Consulting Engineers 609 Broad Street Augusta, GA 30901 YES YES YES YES Johnson Laschober & Assoc 1296 Broad Street Augusta, GA 30901 Zel Engineers 435 Telfair Street Augusta, GA 30901 RFP Item #09-157 Electrical Consultant for Generator & Uninterruptible Power Supply Installation for the City of Augusta - Information Technology Department RFP Opening Date: Tuesday, October 13, 2009 @ 11:00 a.m. NON-COMPLIANT DID NOT RETURN LOCAL SMALL BUSINESS SUPPLIER UTILIZATION PLAN FORM SUBMITTED NO BID RESPONSE Page 1 of 1 Attachment number 2 Page 1 of 1 Item # 4 Evaluator #____________ Criteria Points Electrical Design Consultants 1201 Broad Street, Suite A Augusta, GA 30901 P M & A Consulting Engineers 609 Broad Street Augusta, GA 30901 1. Overall quality of the proposal including responsiveness and conformance to RFP requirements for content and format. 40 35 33.3 2. Vendors’ past performance and experience related to services required in the RFP.35 30 31.7 3. Completeness of proposal. 10 8.3 7 4. Vendors’ provided service portfolio as requested in the RFP.10 10 10 5. Vendors’ price discount provided in response to the RFP.5 5 2.7 Total 100 88.3 84.7 Cumulative Evaluation Sheet - RFP Item #09-157 Electrical Consultant for Generator & Uninterruptible Power Supply Installation for the City of Augusta - Information Technology Department October 26, 2009 @ 10:00 a.m. Comments: Page 1 of 1 Attachment number 3 Page 1 of 1 Item # 4 Attachment number 4 Page 1 of 1 Item # 4 Attachment number 5 Page 1 of 2 Item # 4 Attachment number 5 Page 2 of 2 Item # 4 Attachment number 6 Page 1 of 4 Item # 4 Attachment number 6 Page 2 of 4 Item # 4 Attachment number 6 Page 3 of 4 Item # 4 Attachment number 6 Page 4 of 4 Item # 4 Public Safety Committee Meeting 12/7/2009 12:20 PM Job Title changes Department:Augusta 9-1-1 Center Caption:Approve changing three job titles at no financial increase to the budget. Background:The current job titles cover three seperate offices but the job responsibilities overlap due to the requirements of each job. This change would provide a better description of the job functions and provide a reporting structure that would enhance the effectiveness of each position. Analysis:Change the job titles and reporting structure provides a for a more efficient overal operation. Updated job descriptions have been developed for each position. The Human Resources Department has reviewed this proposal and supports the changes. Financial Impact:There is no financial impact to the current or future budgets as the pay classes do not change. Alternatives: Recommendation:Approve the changes outlined and the updated job descriptions. Funds are Available in the Following Accounts: REVIEWED AND APPROVED BY: Finance. Human Resources. Law. Administrator. Clerk of Commission Cover Memo Item # 5 9-1-1 Director Training Coordinator Quality Assura Supervisor MSAG Coordinator Proposal to create an Off The proposal creates no new posit affected positions, nor adds any pe Overview Create an Office of Professional S working under the direction of a S structure for the positions and Cha Chart A Change the Job Title and Descr Professional Standards: Current Title Training Coordinato Quality Assurance Super MSAG Coordinator Background The Augusta 9-1-1 Center provid Responders. This link must maint but in the First-First Responders r will often be the difference betwe crime scene since they have the fi the caller that will help stabilize arrives. It is this service, pre-arri Communication Officer to adhere urance isor 9-1-1 Director Standards Administrator Standards Manager Standards Coordiantor an Office of Professional Standards for Augu positions for Augusta 9-1-1, does not change the pa any personnel costs to the existing 9-1-1 Budget. onal Standards with a Standards Manager and Standar of a Standards Administrator. Chart A depicts the cu d Chart B depicts the changed reporting structure. Chart B Description for the following positions to work in New Title dinator Standards Administrator Supervisor Standards Manager inator Standards Coordinator rovides the essential link between the citizen and th maintain a high level of service not only in the custom nders role. A well trained and professional Commun between surviving an incident, escalating an incident the first contact and, if properly trained, can provide bilize the situation or even render life saving instruc arrival instructions and post dispatch instructions, dhere to the best practices concept for delivery of the Augusta 9-1-1 the pay grade for the tandards Coordinator the current reporting ork in the Office of and the Public Safety stomer service role mmunication Officer cident or protecting a rovide instructions to nstructions until help tions, that require the of the 9-1-1 Service. Attachment number 1 Page 1 of 11 Item # 5 To ensure the Augusta 9-1-1 Center adheres to the best practices concept and provides quality customer service, it is essential to review and evaluate the recordings made of calls and provide ongoing training to each Communication Officer based on the results of these evaluations. Integral to this operation is the maintenance of all databases used to assure valid and up to date information. Therefore the maintenance of professional standards of the Center includes the review process, the training process and the database integrity process. Additionally, it is imperative that the Augusta 9-1-1 Center attract and retain highly qualified personnel with the self motivation to deliver the service and with the background to be able to receive State Certification by the Georgia Peace Officer Standards and Training Council. The cooperative effort of the personnel assigned to the Office of Professional Standards would provide the impetus and ability to properly screen and evaluate potential applicants for these sensitive positions and ensure they meet the standards required by Augusta and the State of Georgia. Currently, the positions performing these functions work together to accomplish the various goals but are set up as independent functions with one overseeing training, one overseeing the Quality Improvement function and one oversees the database and information verification function. While this has been a functional working relationship the jobs overlap to such a degree that by combining the three positions, with one person responsible to the Director for these functions, effectiveness and efficiency will increase. All three positions establish standards of work for the Communication Officer and require ongoing training, evaluation and review to ensure compliance to the best practice concept. Justification and Costs The background information provides the conceptual justification for merging these three positions under one Office of Professional Standards. The jobs overlap to such an extinct as to often blur any separation of duties and each position is dependent on the other to accomplish its individual goals. Therefore the logical approach is to place one Standards Administrator over the functions to help delineate the lines of responsibility for each and to guarantee accomplishment of the overall Performance Objective of “Delivering high quality service to the public we serve.” The Standards Manager and the Standards Coordinator would provide the ability for review, evaluation and development of training goals and criteria to provide the path to continued improvement of the service. There will be no increase in costs associated with this proposal only modification of existing job descriptions to accommodate the title changes and to better define the roles. The only other changes would be the organizational chart modifications as shown in this document and revision of the Augusta 9-1-1 Center Policy Manual to include the renaming of the affected positions. Attached are the modified Job Descriptions for each position. Attachment number 1 Page 2 of 11 Item # 5 Augusta-Richmond County Job Description Approved Title: Standards Administrator Job Code: FLSA Classification Exempt Working Job Title: Standards Administrator Pay Grade: 51 Date Revised: Nov 2009 Department: 9-1-1Communciation Center Original Date Prepared: November 2009 Reports to: Director 9-1-1 Does the position have Direct Reports? YES NO If Yes, What is the Title of the position that reports to this position? Standards Manager & Standards Coordinator Is this Position Safety Sensitive? YES NO GENERAL SUMMARY: Oversees the Office Of Professional Standards and Coordinates, develops, and trains employees in answering E911 Public Safety Answering Positions (PSAP) and Law Enforcement/Fire radio talk groups and telephones within the guidelines of local, state, and federal laws, County ordinances, policies and procedures, departmental regulations, and established priorities. Reports to Director or other designated person and works with co-workers, directors, employees, vendors, and training professionals to improve communication skills and abilities. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS 1. Schedules Quality Assurance Review meetings to ensure compliance with existing policies and procedures. 2. Evaluates employees, analyzes and identifies communication and skill requirements, and translates needs into workshop and remedial training modules. 3. Develops, and revises workbooks and class instructional materials associated with standard and customized workshops. 4. Schedule training classes to include Basic Communication Officer training as mandated by state law, advanced certification levels of dispatch and In Service training. 5. Provides on-site support to communication officers, and assists in resolving Computer Aided Dispatch automation problems. 6. Conduct background investigations of applicants and schedule activities related to pre employment processing. 7. Other duties as assigned. Percentage Describe the duties and responsibilities of the position in the spaces provided below and assign a percentage of the time spent on each area on the left column space % Schedules Quality Assurance Review meetings to ensure compliance with existing policies and procedures. % Evaluates employees, analyzes and identifies communication and skill requirements, and translates needs into workshop and remedial training modules. % Develops, and revises workbooks and class instructional materials associated with standard and customized workshops. % Schedule training classes to include Basic Communication Officer training as mandated by state law, advanced certification levels of dispatch and In Service training. % Provides on-site support to communication officers, and assists in resolving Computer Aided Dispatch automation problems. % Conduct background investigations of applicants and schedule activities related to pre employment processing. 100% Total 100 This section’s percentage must equal 100% Attachment number 1 Page 3 of 11 Item # 5 Required Minimum Qualifications Education: BA/BS in related occupational field of study or equivalent level of education or experience, Basic Communications Officer and EMD Certification. Experience: 5+ years in Public Safety and sufficient experience to perform principal duties and responsibilities, usually associated with formal classroom instruction and course design, development and implementation. Knowledge Skills and Abilities: • Considerable knowledge of an E911 PSAP and Law Enforcement/Fire radio system. • Proficiency in classroom presentations and motivation skills for adult learners. • Proficiency in planning, designing, and developing training modules, formal workbooks, and associated class materials, organization, and interpersonal relations. • Good communication skills, both oral and written. • Demonstrated ability to work independently. CERTIFICATION: • Possession of or ability to readily obtain state certification as a Basic Communication Officer as required by OCGA §35-8-23. • Possession of or ability to readily obtain state certification as an Instructor as required by Georgia POST. • Possession of or ability to readily obtain certification as a Emergency Police Dispatcher. • Possession of or ability to readily obtain certification as a Emergency Fire Dispatcher. • Possession of or ability to readily obtain certification as a Emergency Medical Dispatcher. OTHER: May supervise and train designated subordinate personnel Does this position require staff call up in an emergency situation? Yes No Is travel from office to other locations required of this position? Yes No If yes, what is the percentage of travel involved? Less than 50%? Yes No More than 50%? Yes No PHYSICAL REQUIREMENTS: Please indicate a yes or no as applicable below Occasional lifting of light objects less than 75lbs. Yes No Intermittent sitting Yes No Standing Yes No Stooping Yes No Stooping Yes No Crouching Yes No Walking Yes No Reaching Yes No Pulling Yes No Fingering Yes No Grasping Yes No Feeling Yes No Talking Yes No Hearing Yes No Seeing Yes No Repetitive Motions Yes No Is work performed in an office setting? Yes No Attachment number 1 Page 4 of 11 Item # 5 FINANCIAL RESPONSIBILITY: Is this position involved in a budgetary or financial approval responsibility? Yes No If yes, please indicate size of budget or financial approval responsibility in annual dollar amount: $__________ TRAINING & SUPERVISORY RESPONSIBILITY: How many people are being supervised or trained? None NOTE: AS REQUIRED MAY SERVE AS ACTING DIRECTOR/ASSISTANT DIRECTOR. One staff Yes No Two to five staff Yes No Six to ten staff Yes No More than ten staff Yes No The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Employee Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Department Director Date ______________________________________________________ ______________________ Compensation Administration Staff Date ______________________________________________________ ______________________ HR Director Date Attachment number 1 Page 5 of 11 Item # 5 Augusta-Richmond County Job Description Approved Title: Standards Manager Job Code: FLSA Classification Exempt Working Job Title: Standards Manager Pay Grade: 49 Date Revised: Nov 2009 Department: 9-1-1Communciation Center Original Date Prepared: November 2009 Reports to: Director 9-1-1 Does the position have Direct Reports? YES NO If Yes, What is the Title of the position that reports to this position? Is this Position Safety Sensitive? YES NO GENERAL SUMMARY: The Standards Manager is answerable to the Standards Administrator and ultimately the Director. Coordinates, develops, and trains employees in answering E911 Public Safety Answering Positions (PSAP) and Law Enforcement/Fire radio talk groups and telephones within the guidelines of local, state, and federal laws, County ordinances, policies and procedures, departmental regulations, and established priorities. Works with co-workers, directors, employees, vendors, and training professionals to improve communication skills and abilities. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS 1. To review all Log Tapes on a predetermined schedule 2. To maintain equipment and inspection of equipment to ensure serviceability. 3. To handle complaints regarding the Center from other agencies, and the general public and initiate investigations regarding the same. 4. To serve as a Training Officer for all training involving protocols, and to submit needs to the Center Training Coordinator. 5. To serve on committees and panels as needs require. 6. To supervise the training and evaluation of personnel in the use of dispatch protocols. 7. Serves as a resource to subordinate personnel. 8. Other duties as assigned. Percentage Describe the duties and responsibilities of the position in the spaces provided below and assign a percentage of the time spent on each area on the left column space 50% To review all Log Tapes on a predetermined schedule 10% To maintain equipment and inspection of equipment to ensure serviceability. 5% To handle complaints regarding the Center from other agencies, and the general public and initiate investigations regarding the same. 20% To serve as a Training Officer for all training involving protocols, and to submit needs to the Center Training Coordinator. 5% To serve on committees and panels as needs require. 10% To supervise the training and evaluation of personnel in the use of dispatch protocols. Serves as a resource to subordinate personnel. 100% Total 100 This section’s percentage must equal 100% Required Minimum Qualifications Education: BA/BS degree in related occupational field of study or equivalent level of education or experience, Basic Communications Officer and EMD Certification. Experience: 3+ years experience as a 9-1-1 Communications Officer, performing principal duties and responsibilities usually associated with completion of apprenticeship/internship Attachment number 1 Page 6 of 11 Item # 5 Knowledge Skills and Abilities: • Considerable knowledge of Radio/Telephone procedures and equipment. • Proficiency in working within deadlines, interpersonal communication, and report preparation. • Demonstrated ability to supervise and interact with subordinate personnel. • Good communication skills, both oral and written. • Demonstrated ability to work independently. • Considerable knowledge of operations of governmental departments and procedures, governmental and departmental policies, and applicable state and local rules and regulations. • Strong organizational and proofreading skills. • Skill in the operation of computers. CERTIFICATION: • Possession of or ability to readily obtain state certification as a Basic Communication Officer as required by OCGA §35-8-23. • Possession of or ability to readily obtain state certification as an Instructor as required by Georgia POST. • Possession of or ability to readily obtain certification as a Emergency Police Dispatcher. • Possession of or ability to readily obtain certification as a Emergency Fire Dispatcher. • Possession of or ability to readily obtain certification as a Emergency Medical Dispatcher. OTHER: May supervise and train designated subordinate personnel Does this position require staff call up in an emergency situation? Yes No Is travel from office to other locations required of this position? Yes No If yes, what is the percentage of travel involved? Less than 50%? Yes No More than 50%? Yes No PHYSICAL REQUIREMENTS: Please indicate a yes or no as applicable below Occasional lifting of light objects less than 75lbs. Yes No Intermittent sitting Yes No Standing Yes No Stooping Yes No Stooping Yes No Crouching Yes No Walking Yes No Reaching Yes No Pulling Yes No Fingering Yes No Grasping Yes No Feeling Yes No Talking Yes No Hearing Yes No Seeing Yes No Repetitive Motions Yes No Is work performed in an office setting? Yes No FINANCIAL RESPONSIBILITY: Is this position involved in a budgetary or financial approval responsibility? Yes No If yes, please indicate size of budget or financial approval responsibility in annual dollar amount: $__________ Attachment number 1 Page 7 of 11 Item # 5 TRAINING & SUPERVISORY RESPONSIBILITY: How many people are being supervised or trained? None NOTE: AS REQUIRED MAY SERVE AS ACTING ASSISTANT DIRECTOR. One staff Yes No Two to five staff Yes No Six to ten staff Yes No More than ten staff Yes No The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Employee Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Department Director Date ______________________________________________________ ______________________ Compensation Administration Staff Date ______________________________________________________ ______________________ HR Director Date Attachment number 1 Page 8 of 11 Item # 5 Augusta-Richmond County Job Description Approved Title: Standards Coordinator Job Code: FLSA Classification Non-Exempt Working Job Title: Standards Coordinator Pay Grade: 42 Date Revised: Nov 09 Department: 9-1-1Communciation Center Original Date Prepared: November 2009 Reports to: Director 9-1-1 Does the position have Direct Reports? YES NO If Yes, What is the Title of the position that reports to this position? Is this Position Safety Sensitive? YES NO GENERAL SUMMARY: The Standards Coordinator is answerable to the Standards Administrator and ultimately the Director. The Standards Coordinator is responsible for any duties assigned or delegated by the Standards Administrator or the Director. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS 1. To update and maintain the GEO file in the Computer Aided Dispatch System. 2. To edit and maintain CAD information relating to street and neighborhood additions in the GIS Mapping System. 3. To work closely with the Planning and Zoning Department for verification of streets in Augusta- Richmond County. 4. To work closely with the company charged with maintaining ANI and ALI information of the 9-1-1 System and to verify the accuracy of the same. 5. To work closely with other Communication Officers to ensure the relay of information critical to the Public Safety Response. 6. To receive and properly disseminate GCIC/NCIC information as governed by Georgia Law and GCIC policies and procedures. 7. To fill-in as needed for any position (Vacations, Holidays, Sick, Breaks, and Shortage of Personnel). 8. To maintain equipment and inspection of equipment to ensure serviceability. 9. Other duties as assigned. Percentage Describe the duties and responsibilities of the position in the spaces provided below and assign a percentage of the time spent on each area on the left column space 50% To update and maintain the GEO file in the Computer Aided Dispatch System. 10% To edit and maintain CAD information relating to street and neighborhood additions in the GIS Mapping System. 5% To work closely with the Planning and Zoning Department for verification of streets in Augusta-Richmond County. 10% To work closely with the company charged with maintaining ANI and ALI information of the 9-1-1 System and to verify the accuracy of the same. 10% To work closely with other Communication Officers to ensure the relay of information critical to the Public Safety Response. 5% To receive and properly disseminate GCIC/NCIC information as governed by Georgia Law and GCIC policies and procedures. 1% To fill-in as needed for any position (Vacations, Holidays, Sick, Breaks, and Shortage of Personnel). 9% To maintain equipment and inspection of equipment to ensure serviceability. Attachment number 1 Page 9 of 11 Item # 5 100% Total 100 This section’s percentage must equal 100% Required Minimum Qualifications Education: High School diploma, trade school, or equivalent level of education. Basic Communications Officer and EMD Certification or the ability to achieve the same within six months of being employed. Experience: Experience in communication and dealing with the public, perform principal duties and responsibilities usually associated with completion of apprenticeship/internship. Knowledge Skills and Abilities: • Considerable knowledge of Radio/Telephone procedures and equipment. • Proficiency in working within deadlines, interpersonal communication, and report preparation. • Demonstrated ability to perform multiple tasks at one time. • Strong communication skills, both oral and written. • Demonstrated ability to work independently. • Considerable knowledge of operations of governmental departments and procedures, governmental and departmental policies, and applicable state and local rules and regulations. • Strong understanding of the factors relating to crisis intervention and calming techniques. • Skill in the operation of computers. CERTIFICATION: • Possession of or ability to readily obtain state certification as a Basic Communication Officer as required by OCGA §35-8-23. • Possession of or ability to readily obtain certification as a Emergency Police Dispatcher. • Possession of or ability to readily obtain certification as a Emergency Fire Dispatcher. • Possession of or ability to readily obtain certification as a Emergency Medical Dispatcher. OTHER: May supervise and train designated subordinate personnel Does this position require staff call up in an emergency situation? Yes No Is travel from office to other locations required of this position? Yes No If yes, what is the percentage of travel involved? Less than 50%? Yes No More than 50%? Yes No PHYSICAL REQUIREMENTS: Please indicate a yes or no as applicable below Occasional lifting of light objects less than 75lbs. Yes No Intermittent sitting Yes No Standing Yes No Stooping Yes No Stooping Yes No Crouching Yes No Walking Yes No Reaching Yes No Pulling Yes No Fingering Yes No Grasping Yes No Feeling Yes No Talking Yes No Attachment number 1 Page 10 of 11 Item # 5 Hearing Yes No Seeing Yes No Repetitive Motions Yes No Is work performed in an office setting? Yes No FINANCIAL RESPONSIBILITY: Is this position involved in a budgetary or financial approval responsibility? Yes No If yes, please indicate size of budget or financial approval responsibility in annual dollar amount: $__________ TRAINING & SUPERVISORY RESPONSIBILITY: How many people are being supervised or trained? None One staff Yes No Two to five staff Yes No Six to ten staff Yes No More than ten staff Yes No The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Employee Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Department Director Date ______________________________________________________ ______________________ Compensation Administration Staff Date ______________________________________________________ ______________________ HR Director Date Attachment number 1 Page 11 of 11 Item # 5