HomeMy WebLinkAbout2009-12-07-Meeting Agendawww.augustaga.gov
Public Safety Committee Meeting Committee Room- 12/7/2009- 12:20 PM
PUBLIC SAFETY
1. Award of RFP #09-126 Georgia Search and Rescue Protocols Training.
Attachments
2. Approve Fishnet Security as the vendor of choice for RFP #09-094B, Blue
Coat Web Proxy.
Attachments
3. Approve the submission of an application for broadband expansion by
Information Technology.
Attachments
4. Approve Electrical Design Consultants, Inc. as the vendor of choice for
RFP #09-157, Electrical Consultant for Generator and Uninterruptible
Power Supply Installation.
Attachments
5. Approve changing three job titles at no financial increase to the budget.
Attachments
Public Safety Committee Meeting
12/7/2009 12:20 PM
Awarding of RFP #09-126
Department:Fire, Chief Howard Willis
Caption:Award of RFP #09-126 Georgia Search and Rescue Protocols Training.
Background:The Augusta Fire Department has received a grant from the Georgia
Emergency Management Agency to establish a regional Search and Rescue
team to handle major catastrophic rescue emergencies in our area This is a
100% funded grant that provides for a vehicle,equipment and training of
rescue team personnel.
Analysis:The Augusta Fire Department and the Augusta Procurement Department has
completed the Request for Proposal process for a provider for the teaching
of the search and rescue protocols necessary for the establishment for the
regional rescue team. After review of all of the proposal submittals,Rescue
Training Associates was chosen as the best proposalby the Review
Committee.
Financial Impact:Rescue Training Associates fee for this training is $150,500.00. This is
under the ammount budgeted by the grant for this training.
Alternatives:None at this time.
Recommendation:Award contract for RFP #09-129 to Rescue Training Associates as best
proposal.
Funds are Available in
the Following
Accounts:
220-03-9215 54-26120
REVIEWED AND APPROVED BY:
Finance.
Procurement.
Law.
Administrator.
Clerk of Commission
Cover Memo
Item # 1
September 14, 2009
Purchasing Department of Augusta/ Richmond County
RE: RFP #09-126 Georgia Search and Rescue Protocols Training
Dear Mrs. Sams,
The evaluation committee has completed its work on reviewing the RFP#09-126 for the Georgia
Search and Rescue Protocols Training. We have received the Best and Final response from
Rescue Training Associates and approve of their proposal. We would now like to proceed with
contract negotiations in order to present a contract for commission approval.
Respectfully,
Byron W. Taylor
Special Operations Chief
Augusta Fire Department
Attachment number 1
Page 1 of 1
Item # 1
REQUEST FOR PROPOSALS
Request for Proposals will be received at this office until Tuesday, July 14, 2009 @ 11:00 a.m. for
furnishing:
RFP ITEM #09-126 Georgia Search and Rescue Protocols Training for Fire Department
RFPs will be received by: The Augusta Commission hereinafter referred to as the OWNER at the
offices of:
Geri A. Sams, Director
Augusta Procurement Department
530 Greene Street - Room 605
Augusta, Georgia 30901
RFP documents may be obtained at the office of the Augusta, GA Procurement Department, 530
Greene Street – Room 605, Augusta, GA 30901. All questions must be submitted in writing to
the office of the Procurement Department by Wednesday, July 1, 2009 @ 3:00 p.m. by fax at
706-821-2811 or by mail. No RFP will be accepted by fax, all must be received by mail or hand
delivered.
The local bidder preference program is applicable to this project. To be approved as a local
bidder and receive bid preference on an eligible local project, the certification statement as a
local bidder and all supporting documents must be submitted to the Procurement Department
with your bonafide bid package.
No RFP may be withdrawn for a period of 120 days after time has been called on the date of opening.
An invitation for bids shall be issued by the Procurement Office and shall include specifications
prepared in accordance with Article 4 (Product Specifications), and all contractual terms and
conditions, applicable to the procurement. All specific requirements contained in the invitation to bid
including, but not limited to, the number of copies needed, the timing of the submission, the required
financial data, and any other requirements designated by the Procurement Department are
considered material conditions of the bid which are not waiveable or modifiable by the Procurement
Director. Please mark RFP number on the outside of the envelope.
Bidders are cautioned that sequestration of RFP documents through any source other than the office
of the Procurement Department is not advisable. Acquisition of RFP documents from unauthorized
sources places the bidder at the risk of receiving incomplete or inaccurate information upon which to
base his qualifications.
GERI A. SAMS, Procurement Director
Publish:
Augusta Chronicle June 4, 11, 18, 25, 2009
Metro Courier June 10, 2009
cc: Tameka Allen Interim Deputy Administrator
Howard Willis Fire Department
Mike Rogers Fire Department
Attachment number 2
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Attachment number 3
Page 1 of 1
Item # 1
1. Professional qualifications necessary for
satisfactory performance of required services.
( Maxium of 25 points)
21
2. Specialized experience and technical
competence in the type of work required.
(Maxium of 25 points)
22
3. Capacity to accomplish the work in the
required time. ( Maxium of 20 points)19.6
4. Past performance on contracts with
Government agencies, private agencies,
private industry in terms of cost control,
quality work, and compliance with
performance schedules. Document by
references and other means.
(Maxium of 10 points)
7.6
5. Location in the general geographical area
of the project and knowledge of the locality of
the project. ( Maxium of 10 Points)
5.6
6. Firm’s understanding of work to be done.
means. ( Maxium of 10 Points)9.6
Total (Maximum of 100 points) 85.4
Rescue Training Ass.
2160 N. Andrews Ave.
Pompano Beach, FL 33069
Evaluation Criteria
Comments:
Cumulative Evaluation Sheet - RFP Item #09-126
Georgia Search & Rescure Protocals Training
Augusta Fire Department
Monday, July 20, 2009 @ 10:00 a.m.
Attachment number 4
Page 1 of 1
Item # 1
September 14, 2009
Purchasing Department of Augusta/ Richmond County
RE: RFP #09-126 Georgia Search and Rescue Protocols Training
Dear Mrs. Sams,
The evaluation committee has completed its work on reviewing the RFP#09-126 for the Georgia
Search and Rescue Protocols Training. We have received the Best and Final response from
Rescue Training Associates and approve of their proposal. We would now like to proceed with
contract negotiations in order to present a contract for commission approval.
Respectfully,
Byron W. Taylor
Special Operations Chief
Augusta Fire Department
Attachment number 5
Page 1 of 1
Item # 1
SPEC RESCUE INTERNATIONAL
PARKWAY 4, SUITE 198
2697 INTERNATIONAL PARKWAY
VIRGINIA BEACH, VA 23452
SAFETY SOLUTIONS INC.
4672 BUCIDA RD.
BOYNTON BEACH, FL 33436
ATTN: MATT MOSELEY
GSM TRAINING ASSOCIATES, LLC
P. O. BOX 5286
CANTON, GA 30114
RESCUE TRAINING ASSOCIATES
2160 N. ANDREWS AVE.
POMPANO BEACH, FL 33069
TEXAS ENGINEERING EXT. SVCS.
TEXAS A & M UNIVERSITY SYSTEM
EMERGENGY SVCS. TRAINING INST.
301 TARROW
COLLEGE STATION, TX 77840-7896
Howard Willis
Fire Administration
ANIC Building
Laney Walker Blvd.
Mike Rogers
Fire Administration
ANIC Building
Laney Walker Blvd.
Yvonne Gentry
DBE Office
Hatcher Building
RFP 09-126 Georgia Search & Rescue
Protocols Training mailed 6/4/09
RFP 09-126
Georgia Search & Rescue Protocols
Training
Fire Department
RFP Open Wed. 7/14/09 @ 11:00 a.m.
Attachment number 6
Page 1 of 1
Item # 1
Attachment number 7
Page 1 of 1
Item # 1
Attachment number 8
Page 1 of 2
Item # 1
Attachment number 8
Page 2 of 2
Item # 1
Public Safety Committee Meeting
12/7/2009 12:20 PM
Blue Coat Web Proxy
Department:Information Technology
Caption:Approve Fishnet Security as the vendor of choice for RFP #09-094B, Blue
Coat Web Proxy.
Background:The Information Technology Department and Procurement produced an
RFP to solicit bids for the purpose of obtaining a Blue Coat Web Proxy
solution to monitor and protect web traffic going in and out of the City of
Augusta Network. A Blue Coat Web Proxy will give Information
Technology the ability to monitor, report, block or check for
viruses/spyware that is conducted via Internet web traffic. Additionally, this
solution will block sites not suitable for viewing and any other non-business
related websites. By installing a Blue Coat Web Proxy we can monitor
traffic to insure that Augusta’s Internet bandwidth is being used primarily
for business use. While no solution provides impenetrable protection from
malicious activity, this solution will add an additional layer of protection
that we do not currently have.
Analysis:FishNet Security is a national leader in Information Security solutions,
integration, and professional managed services. Since its founding in 1996,
FishNet Security continues to be a market leader in helping businesses,
government, educational institutions, and other organizations define the true
risks in their environment and deploy the right solutions and technologies to
ensure the continued success of day-to-day operations and objectives.
Financial Impact:The Bluecoat Web Proxy cost is approximately $51,408.80. This funding is
available in the 2009 Information Technology Capital Budget.
272015410/5424510
Alternatives:Do not proceed with a Web Proxy Solution and continue without the
capabilities identified within this proposal.
Recommendation:Approve Fishnet Security as the vendor of choice for RFP #09-094B, Blue
Coat Web Proxy.
Funds are Available in
the Following
Accounts:
272015410/5424510
REVIEWED AND APPROVED BY:
Cover Memo
Item # 2
Procurement.
Information Technology.
Finance.
Law.
Administrator.
Clerk of Commission
Cover Memo
Item # 2
Attachment number 1
Page 1 of 1
Item # 2
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Attachment number 2
Page 1 of 1
Item # 2
PTS.
1. Ability to meet Augusta, GA requirements
and expectations.20 10 18
2. Quality of solution and security expertise.20 12 18
3. Quality of support services and personnel.20 17 17
4. Technology 15 13 15
5. Completeness of proposal.15 7.3 12
6. Cost 5 2.3 5
TOTAL 61.6 85
Fishnet Security
11605 Haynes Bridge Rd,
Ste 450
Alpharetta, GA 30009
Evaluation Criteria
Comments:
Cumulative Evaluation
RFP Item #09-094B
Blue Coat Web Proxy
For the City of Augusta – Information Technology
AT&T
3626 Walton Way Ext Ste 1
Augusta, GA 30909
Attachment number 3
Page 1 of 1
Item # 2
FISHNET SECURITY
ATTN DAVID BURKE
11605 HAYNES BRIDGE RD STE
450
ALPHARETTA GA 30009
AT&T
ATTN DEBBIE BYRD
3626 WALTON WAY EXT STE 1
AUGUSTA GA 30909
FISHNET SECURITY &
AT&T MAILED FEDEX
SEE ATTACHED RECEIPT COPY
TAMEKA ALLEN
INFORMATION TECHNOLOGY
GARY HEWITT
INFORMATION TECHNOLOGY
KEVIN LUCE
INFORMATION TECHNOLOGY
YVONNE GENTRY
DBE COORDINATOR
RFP ITEM #09-094B
BLUE COAT WEB PROXY
FOR INFORMATION TECHNOLOGY
RFP DUE: WED 9/2/09 @ 11:00 A.M.
Attachment number 4
Page 1 of 1
Item # 2
Attachment number 5
Page 1 of 1
Item # 2
Attachment number 6
Page 1 of 2
Item # 2
Attachment number 6
Page 2 of 2
Item # 2
Public Safety Committee Meeting
12/7/2009 12:20 PM
Broadband Grant Application
Department:Information Technology
Caption:Approve the submission of an application for broadband expansion by
Information Technology.
Background:The Recovery Act appropriated $7.2 billion and directed the Department of
Agriculture’s Rural Utilities Service (RUS) and The Department of
Commerce's National Telecommunications Information Administration
(NTIA) to expand broadband access to unserved and underserved
communities across the U.S., increase jobs, spur investments in technology
and infrastructure, and provide long-term economic benefits. The result is
the RUS Broadband Initiatives Program (BIP) and the NTIA Broadband
Technology Opportunities Program (BTOP). BIP will make loans and grants
for broadband infrastructure projects in rural areas. BTOP will provide
grants to fund broadband infrastructure, public computer centers and
sustainable broadband adoption projects.
Analysis:Information Technology has evaluated the need for the expansion of
broadband in Augusta. The funding available through the RUS Broadband
Initiatives Program (BIP) and the NTIA Broadband Technology
Opportunities Program (BTOP) would allow us to move forward with this
expansion and reduce the capital expense. This opportunity would provide
the funding necessary to produce a sustainable expansion that would
otherwise not be possible. This grant would provide an 80% funding
reimbursement. The proposed business analysis and funding requirements
will be brought back to the Commission for approval prior to proceeding.
No penalties currently exist for the submission, removal or modification of
this application.
Financial Impact:At this time there is no financial impact. Any future financial impact will be
submitted to the Commission for approval prior to proceeding.
Alternatives:Do not approve the submission of an application for broadband expansion
by Information Technology.
Recommendation:Approve the submission of an application for broadband expansion by
Information Technology.
Funds are Available in
the Following
Accounts:
Cover Memo
Item # 3
REVIEWED AND APPROVED BY:
Finance.
Law.
Administrator.
Clerk of Commission
Cover Memo
Item # 3
Public Safety Committee Meeting
12/7/2009 12:20 PM
Electrical Consultant for Generator and Uninterruptible Power Supply Installation
Department:Information Technology
Caption:Approve Electrical Design Consultants, Inc. as the vendor of choice for RFP
#09-157, Electrical Consultant for Generator and Uninterruptible Power
Supply Installation.
Background:The Information Technology (IT) Department and Procurement produced an
RFP to solicit bids for the review and analysis of the components to be
protected by a proposed Uninterruptable Power Supply and Generator
System. The selected vendor will identify the proper sizing and service of
the Electrical Consultant for Generator and Uninterruptible Power Supply
that we need to protect the IT Data Center and equipment.
Analysis:IT currently utilizes an uninterruptible power supply that is over twenty (20)
years old. Service parts availability can no longer be guaranteed by the
manufacturer. We also need to provide auxiliary power by way of a
generator in the event of an extended commercial power disruption to
provide continued operation for emergency services. Additionally, Electrical
Design Consultants, Inc. may be utilized to review and analyze the
components to be protected by a proposed Uninterruptable Power Supply
and Generator System at Information Technology’s Disaster Recovery site.
Financial Impact:Electrical Design Consultants, Inc. has proposed a contract that covers the
evaluation, design, bidding and installation inspections. Fees would be paid
in the amount of $9,000.00, of which 70% will be paid at project bidding
and the remainder at the closing of the contract. Funds are available in
Information Technology’s approved budget.
Alternatives:Continuing with the existing equipment. The equipment is currently
functional. However, it is far past its projected life cycle.
Recommendation:Approve Electrical Design Consultants, Inc. as the vendor of choice for RFP
#09-157, Electrical Consultant for Generator and Uninterruptible Power
Supply Installation.
Funds are Available in
the Following
Accounts:
G/L 325122110/5239110 J/L 209925004/5239110
REVIEWED AND APPROVED BY:
Cover Memo
Item # 4
Procurement.
Information Technology.
Finance.
Law.
Administrator.
Clerk of Commission
Cover Memo
Item # 4
REQUEST FOR PROPOSALS
Request for Proposals will be received at this office until Tuesday, October 13, 2009 @ 11:00 a.m. for
furnishing:
RFP ITEM #09-157 Electrical Consultant for Generator & Uninterruptible Power
Supply Installation for Information Technology
RFPs will be received by: The Augusta Commission hereinafter referred to as the OWNER at the
offices of:
Geri A. Sams, Director
Augusta Procurement Department
530 Greene Street - Room 605
Augusta, Georgia 30901
RFP documents may be obtained at the office of the Augusta, GA Procurement Department, 530
Greene Street – Room 605, Augusta, GA 30901. All questions must be submitted in writing to
the office of the Procurement Department by Tuesday, September 29, 2009 @ 3:00 p.m. by fax
at 706-821-2811 or by mail. No RFP will be accepted by fax, all must be received by mail or hand
delivered.
The local bidder preference program is applicable to this project. To be approved as a local
bidder and receive bid preference on an eligible local project, the certification statement as a
local bidder and all supporting documents must be submitted to the Procurement Department
with your bonafide bid package.
No RFP may be withdrawn for a period of 120 days after time has been called on the date of opening.
An invitation for bids shall be issued by the Procurement Office and shall include specifications
prepared in accordance with Article 4 (Product Specifications), and all contractual terms and
conditions, applicable to the procurement. All specific requirements contained in the invitation to bid
including, but not limited to, the number of copies needed, the timing of the submission, the required
financial data, and any other requirements designated by the Procurement Department are
considered material conditions of the bid which are not waiveable or modifiable by the Procurement
Director. Please mark RFP number on the outside of the envelope.
Bidders are cautioned that sequestration of RFP documents through any source other than the office
of the Procurement Department is not advisable. Acquisition of RFP documents from unauthorized
sources places the bidder at the risk of receiving incomplete or inaccurate information upon which to
base his qualifications.
GERI A. SAMS, Procurement Director
Publish:
Augusta Chronicle September 3, 10, 17, 24, 2009
Metro Courier September 9, 2009
cc: Tameka Allen Interim Deputy Administrator
Gary Hewitt Information Technology
Tommy Brown Information Technology
Attachment number 1
Page 1 of 1
Item # 4
VENDORS ORIGINAL 6 COPIES FEE PROPOSAL ADDENDUM
Electrical Design Consultants
1201 Broad Street, Suite A
Augusta, GA 30901
YES YES YES YES
P M & A Consulting Engineers
609 Broad Street
Augusta, GA 30901
YES YES YES YES
Johnson Laschober & Assoc
1296 Broad Street
Augusta, GA 30901
Zel Engineers
435 Telfair Street
Augusta, GA 30901
RFP Item #09-157
Electrical Consultant for Generator & Uninterruptible Power Supply Installation
for the City of Augusta - Information Technology Department
RFP Opening Date: Tuesday, October 13, 2009 @ 11:00 a.m.
NON-COMPLIANT
DID NOT RETURN LOCAL SMALL BUSINESS SUPPLIER UTILIZATION PLAN FORM
SUBMITTED NO BID RESPONSE
Page 1 of 1
Attachment number 2
Page 1 of 1
Item # 4
Evaluator #____________
Criteria Points
Electrical Design Consultants
1201 Broad Street, Suite A
Augusta, GA 30901
P M & A Consulting Engineers
609 Broad Street
Augusta, GA 30901
1. Overall quality of the proposal including
responsiveness and conformance to RFP
requirements for content and format.
40 35 33.3
2. Vendors’ past performance and experience
related to services required in the RFP.35 30 31.7
3. Completeness of proposal. 10 8.3 7
4. Vendors’ provided service portfolio as
requested in the RFP.10 10 10
5. Vendors’ price discount provided in
response to the RFP.5 5 2.7
Total 100 88.3 84.7
Cumulative Evaluation Sheet - RFP Item #09-157
Electrical Consultant for Generator & Uninterruptible Power Supply Installation
for the City of Augusta - Information Technology Department
October 26, 2009 @ 10:00 a.m.
Comments:
Page 1 of 1
Attachment number 3
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Attachment number 4
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Attachment number 5
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Item # 4
Attachment number 5
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Attachment number 6
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Attachment number 6
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Item # 4
Public Safety Committee Meeting
12/7/2009 12:20 PM
Job Title changes
Department:Augusta 9-1-1 Center
Caption:Approve changing three job titles at no financial increase to the budget.
Background:The current job titles cover three seperate offices but the job responsibilities
overlap due to the requirements of each job. This change would provide a
better description of the job functions and provide a reporting structure that
would enhance the effectiveness of each position.
Analysis:Change the job titles and reporting structure provides a for a more efficient
overal operation. Updated job descriptions have been developed for each
position. The Human Resources Department has reviewed this proposal and
supports the changes.
Financial Impact:There is no financial impact to the current or future budgets as the pay
classes do not change.
Alternatives:
Recommendation:Approve the changes outlined and the updated job descriptions.
Funds are Available in
the Following
Accounts:
REVIEWED AND APPROVED BY:
Finance.
Human Resources.
Law.
Administrator.
Clerk of Commission
Cover Memo
Item # 5
9-1-1 Director
Training Coordinator Quality Assura
Supervisor
MSAG Coordinator
Proposal to create an Off
The proposal creates no new posit
affected positions, nor adds any pe
Overview
Create an Office of Professional S
working under the direction of a S
structure for the positions and Cha
Chart A
Change the Job Title and Descr
Professional Standards:
Current Title
Training Coordinato
Quality Assurance Super
MSAG Coordinator
Background
The Augusta 9-1-1 Center provid
Responders. This link must maint
but in the First-First Responders r
will often be the difference betwe
crime scene since they have the fi
the caller that will help stabilize
arrives. It is this service, pre-arri
Communication Officer to adhere
urance
isor
9-1-1 Director
Standards
Administrator
Standards
Manager
Standards
Coordiantor
an Office of Professional Standards for Augu
positions for Augusta 9-1-1, does not change the pa
any personnel costs to the existing 9-1-1 Budget.
onal Standards with a Standards Manager and Standar
of a Standards Administrator. Chart A depicts the cu
d Chart B depicts the changed reporting structure.
Chart B
Description for the following positions to work in
New Title
dinator Standards Administrator
Supervisor Standards Manager
inator Standards Coordinator
rovides the essential link between the citizen and th
maintain a high level of service not only in the custom
nders role. A well trained and professional Commun
between surviving an incident, escalating an incident
the first contact and, if properly trained, can provide
bilize the situation or even render life saving instruc
arrival instructions and post dispatch instructions,
dhere to the best practices concept for delivery of the
Augusta 9-1-1
the pay grade for the
tandards Coordinator
the current reporting
ork in the Office of
and the Public Safety
stomer service role
mmunication Officer
cident or protecting a
rovide instructions to
nstructions until help
tions, that require the
of the 9-1-1 Service.
Attachment number 1
Page 1 of 11
Item # 5
To ensure the Augusta 9-1-1 Center adheres to the best practices concept and provides quality
customer service, it is essential to review and evaluate the recordings made of calls and provide
ongoing training to each Communication Officer based on the results of these evaluations.
Integral to this operation is the maintenance of all databases used to assure valid and up to date
information. Therefore the maintenance of professional standards of the Center includes the
review process, the training process and the database integrity process.
Additionally, it is imperative that the Augusta 9-1-1 Center attract and retain highly qualified
personnel with the self motivation to deliver the service and with the background to be able to
receive State Certification by the Georgia Peace Officer Standards and Training Council. The
cooperative effort of the personnel assigned to the Office of Professional Standards would
provide the impetus and ability to properly screen and evaluate potential applicants for these
sensitive positions and ensure they meet the standards required by Augusta and the State of
Georgia.
Currently, the positions performing these functions work together to accomplish the various
goals but are set up as independent functions with one overseeing training, one overseeing the
Quality Improvement function and one oversees the database and information verification
function. While this has been a functional working relationship the jobs overlap to such a degree
that by combining the three positions, with one person responsible to the Director for these
functions, effectiveness and efficiency will increase. All three positions establish standards of
work for the Communication Officer and require ongoing training, evaluation and review to
ensure compliance to the best practice concept.
Justification and Costs
The background information provides the conceptual justification for merging these three
positions under one Office of Professional Standards. The jobs overlap to such an extinct as to
often blur any separation of duties and each position is dependent on the other to accomplish its
individual goals. Therefore the logical approach is to place one Standards Administrator over
the functions to help delineate the lines of responsibility for each and to guarantee
accomplishment of the overall Performance Objective of “Delivering high quality service to the
public we serve.” The Standards Manager and the Standards Coordinator would provide the
ability for review, evaluation and development of training goals and criteria to provide the path
to continued improvement of the service.
There will be no increase in costs associated with this proposal only modification of existing job
descriptions to accommodate the title changes and to better define the roles. The only other
changes would be the organizational chart modifications as shown in this document and revision
of the Augusta 9-1-1 Center Policy Manual to include the renaming of the affected positions.
Attached are the modified Job Descriptions for each position.
Attachment number 1
Page 2 of 11
Item # 5
Augusta-Richmond County
Job Description
Approved Title: Standards Administrator Job Code: FLSA Classification Exempt
Working Job Title: Standards Administrator Pay Grade: 51 Date Revised: Nov 2009
Department: 9-1-1Communciation Center Original Date Prepared: November 2009
Reports to: Director 9-1-1
Does the position have Direct Reports? YES NO
If Yes, What is the Title of the position that reports to this position? Standards Manager & Standards Coordinator
Is this Position Safety Sensitive? YES NO
GENERAL SUMMARY: Oversees the Office Of Professional Standards and Coordinates, develops, and trains
employees in answering E911 Public Safety Answering Positions (PSAP) and Law Enforcement/Fire radio
talk groups and telephones within the guidelines of local, state, and federal laws, County ordinances, policies
and procedures, departmental regulations, and established priorities. Reports to Director or other designated
person and works with co-workers, directors, employees, vendors, and training professionals to improve
communication skills and abilities.
KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS
1. Schedules Quality Assurance Review meetings to ensure compliance with existing policies and
procedures.
2. Evaluates employees, analyzes and identifies communication and skill requirements, and translates needs
into workshop and remedial training modules.
3. Develops, and revises workbooks and class instructional materials associated with standard and customized
workshops.
4. Schedule training classes to include Basic Communication Officer training as mandated by state law,
advanced certification levels of dispatch and In Service training.
5. Provides on-site support to communication officers, and assists in resolving Computer Aided Dispatch
automation problems.
6. Conduct background investigations of applicants and schedule activities related to pre employment
processing.
7. Other duties as assigned.
Percentage Describe the duties and responsibilities of the position in the spaces provided below and assign a
percentage of the time spent on each area on the left column space
% Schedules Quality Assurance Review meetings to ensure compliance with existing policies and
procedures.
% Evaluates employees, analyzes and identifies communication and skill requirements, and translates needs
into workshop and remedial training modules.
% Develops, and revises workbooks and class instructional materials associated with standard and customized
workshops.
% Schedule training classes to include Basic Communication Officer training as mandated by state law, advanced
certification levels of dispatch and In Service training.
% Provides on-site support to communication officers, and assists in resolving Computer Aided Dispatch
automation problems.
% Conduct background investigations of applicants and schedule activities related to pre employment
processing.
100% Total 100 This section’s percentage must equal 100%
Attachment number 1
Page 3 of 11
Item # 5
Required Minimum Qualifications
Education: BA/BS in related occupational field of study or equivalent level of education
or experience, Basic Communications Officer and EMD Certification.
Experience: 5+ years in Public Safety and sufficient experience to perform principal duties
and responsibilities, usually associated with formal classroom instruction
and course design, development and implementation.
Knowledge Skills and
Abilities:
• Considerable knowledge of an E911 PSAP and Law Enforcement/Fire radio system.
• Proficiency in classroom presentations and motivation skills for adult learners.
• Proficiency in planning, designing, and developing training modules, formal workbooks, and associated
class materials, organization, and interpersonal relations.
• Good communication skills, both oral and written.
• Demonstrated ability to work independently.
CERTIFICATION:
• Possession of or ability to readily obtain state certification as a Basic Communication Officer as required
by OCGA §35-8-23.
• Possession of or ability to readily obtain state certification as an Instructor as required by Georgia POST.
• Possession of or ability to readily obtain certification as a Emergency Police Dispatcher.
• Possession of or ability to readily obtain certification as a Emergency Fire Dispatcher.
• Possession of or ability to readily obtain certification as a Emergency Medical Dispatcher.
OTHER:
May supervise and train designated subordinate personnel
Does this position require staff call up in an emergency situation? Yes No
Is travel from office to other locations required of this position? Yes No
If yes, what is the percentage of travel involved? Less than 50%? Yes No More than 50%? Yes No
PHYSICAL REQUIREMENTS:
Please indicate a yes or no as applicable below
Occasional lifting of light objects less
than 75lbs. Yes No
Intermittent sitting Yes No
Standing Yes No
Stooping Yes No
Stooping Yes No
Crouching Yes No
Walking Yes No
Reaching Yes No
Pulling Yes No
Fingering Yes No
Grasping Yes No
Feeling Yes No
Talking Yes No
Hearing Yes No
Seeing Yes No
Repetitive Motions Yes No
Is work performed in an office setting? Yes No
Attachment number 1
Page 4 of 11
Item # 5
FINANCIAL RESPONSIBILITY:
Is this position involved in a budgetary or financial approval responsibility? Yes No
If yes, please indicate size of budget or financial approval responsibility in annual dollar amount: $__________
TRAINING & SUPERVISORY RESPONSIBILITY:
How many people are being supervised or trained? None NOTE: AS REQUIRED MAY SERVE AS ACTING DIRECTOR/ASSISTANT
DIRECTOR.
One staff Yes No Two to five staff Yes No Six to ten staff Yes No More than ten staff Yes
No
The preceding job description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of employees to this job.
REVIEW/APPROVALS
______________________________________________________ ______________________
Employee Date
______________________________________________________ ______________________
Line or Staff Management Date
______________________________________________________ ______________________
Department Director Date
______________________________________________________ ______________________
Compensation Administration Staff Date
______________________________________________________ ______________________
HR Director Date
Attachment number 1
Page 5 of 11
Item # 5
Augusta-Richmond County
Job Description
Approved Title: Standards Manager Job Code: FLSA Classification Exempt
Working Job Title: Standards Manager Pay Grade: 49 Date Revised: Nov 2009
Department: 9-1-1Communciation Center Original Date Prepared: November 2009
Reports to: Director 9-1-1
Does the position have Direct Reports? YES NO
If Yes, What is the Title of the position that reports to this position?
Is this Position Safety Sensitive? YES NO
GENERAL SUMMARY: The Standards Manager is answerable to the Standards Administrator and ultimately
the Director. Coordinates, develops, and trains employees in answering E911 Public Safety Answering
Positions (PSAP) and Law Enforcement/Fire radio talk groups and telephones within the guidelines of local,
state, and federal laws, County ordinances, policies and procedures, departmental regulations, and
established priorities. Works with co-workers, directors, employees, vendors, and training professionals to
improve communication skills and abilities.
KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS
1. To review all Log Tapes on a predetermined schedule
2. To maintain equipment and inspection of equipment to ensure serviceability.
3. To handle complaints regarding the Center from other agencies, and the general public and initiate
investigations regarding the same.
4. To serve as a Training Officer for all training involving protocols, and to submit needs to the Center
Training Coordinator.
5. To serve on committees and panels as needs require.
6. To supervise the training and evaluation of personnel in the use of dispatch protocols.
7. Serves as a resource to subordinate personnel.
8. Other duties as assigned.
Percentage Describe the duties and responsibilities of the position in the spaces provided below and assign a
percentage of the time spent on each area on the left column space
50% To review all Log Tapes on a predetermined schedule
10% To maintain equipment and inspection of equipment to ensure serviceability.
5% To handle complaints regarding the Center from other agencies, and the general public and initiate
investigations regarding the same.
20% To serve as a Training Officer for all training involving protocols, and to submit needs to the Center
Training Coordinator.
5% To serve on committees and panels as needs require.
10% To supervise the training and evaluation of personnel in the use of dispatch protocols.
Serves as a resource to subordinate personnel.
100% Total 100 This section’s percentage must equal 100%
Required Minimum Qualifications
Education: BA/BS degree in related occupational field of study or equivalent level of
education or experience, Basic Communications Officer and EMD
Certification.
Experience: 3+ years experience as a 9-1-1 Communications Officer, performing principal
duties and responsibilities usually associated with completion of
apprenticeship/internship
Attachment number 1
Page 6 of 11
Item # 5
Knowledge Skills and
Abilities:
• Considerable knowledge of Radio/Telephone procedures and equipment.
• Proficiency in working within deadlines, interpersonal communication, and report preparation.
• Demonstrated ability to supervise and interact with subordinate personnel.
• Good communication skills, both oral and written.
• Demonstrated ability to work independently.
• Considerable knowledge of operations of governmental departments and procedures, governmental and
departmental policies, and applicable state and local rules and regulations.
• Strong organizational and proofreading skills.
• Skill in the operation of computers.
CERTIFICATION:
• Possession of or ability to readily obtain state certification as a Basic Communication Officer as required
by OCGA §35-8-23.
• Possession of or ability to readily obtain state certification as an Instructor as required by Georgia POST.
• Possession of or ability to readily obtain certification as a Emergency Police Dispatcher.
• Possession of or ability to readily obtain certification as a Emergency Fire Dispatcher.
• Possession of or ability to readily obtain certification as a Emergency Medical Dispatcher.
OTHER:
May supervise and train designated subordinate personnel
Does this position require staff call up in an emergency situation? Yes No
Is travel from office to other locations required of this position? Yes No
If yes, what is the percentage of travel involved? Less than 50%? Yes No More than 50%? Yes No
PHYSICAL REQUIREMENTS:
Please indicate a yes or no as applicable below
Occasional lifting of light objects less
than 75lbs. Yes No
Intermittent sitting Yes No
Standing Yes No
Stooping Yes No
Stooping Yes No
Crouching Yes No
Walking Yes No
Reaching Yes No
Pulling Yes No
Fingering Yes No
Grasping Yes No
Feeling Yes No
Talking Yes No
Hearing Yes No
Seeing Yes No
Repetitive Motions Yes No
Is work performed in an office setting? Yes No
FINANCIAL RESPONSIBILITY:
Is this position involved in a budgetary or financial approval responsibility? Yes No
If yes, please indicate size of budget or financial approval responsibility in annual dollar amount: $__________
Attachment number 1
Page 7 of 11
Item # 5
TRAINING & SUPERVISORY RESPONSIBILITY:
How many people are being supervised or trained? None NOTE: AS REQUIRED MAY SERVE AS ACTING ASSISTANT DIRECTOR.
One staff Yes No Two to five staff Yes No Six to ten staff Yes No More than ten staff Yes
No
The preceding job description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of employees to this job.
REVIEW/APPROVALS
______________________________________________________ ______________________
Employee Date
______________________________________________________ ______________________
Line or Staff Management Date
______________________________________________________ ______________________
Department Director Date
______________________________________________________ ______________________
Compensation Administration Staff Date
______________________________________________________ ______________________
HR Director Date
Attachment number 1
Page 8 of 11
Item # 5
Augusta-Richmond County
Job Description
Approved Title: Standards Coordinator Job Code: FLSA Classification Non-Exempt
Working Job Title: Standards Coordinator Pay Grade: 42 Date Revised: Nov 09
Department: 9-1-1Communciation Center Original Date Prepared: November 2009
Reports to: Director 9-1-1
Does the position have Direct Reports? YES NO
If Yes, What is the Title of the position that reports to this position?
Is this Position Safety Sensitive? YES NO
GENERAL SUMMARY: The Standards Coordinator is answerable to the Standards Administrator and
ultimately the Director. The Standards Coordinator is responsible for any duties assigned or delegated by the
Standards Administrator or the Director.
KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS
1. To update and maintain the GEO file in the Computer Aided Dispatch System.
2. To edit and maintain CAD information relating to street and neighborhood additions in the GIS Mapping
System.
3. To work closely with the Planning and Zoning Department for verification of streets in Augusta-
Richmond County.
4. To work closely with the company charged with maintaining ANI and ALI information of the 9-1-1
System and to verify the accuracy of the same.
5. To work closely with other Communication Officers to ensure the relay of information critical to the
Public Safety Response.
6. To receive and properly disseminate GCIC/NCIC information as governed by Georgia Law and GCIC
policies and procedures.
7. To fill-in as needed for any position (Vacations, Holidays, Sick, Breaks, and Shortage of Personnel).
8. To maintain equipment and inspection of equipment to ensure serviceability.
9. Other duties as assigned.
Percentage Describe the duties and responsibilities of the position in the spaces provided below and assign a
percentage of the time spent on each area on the left column space
50% To update and maintain the GEO file in the Computer Aided Dispatch System.
10% To edit and maintain CAD information relating to street and neighborhood additions in the GIS Mapping
System.
5% To work closely with the Planning and Zoning Department for verification of streets in Augusta-Richmond
County.
10% To work closely with the company charged with maintaining ANI and ALI information of the 9-1-1 System
and to verify the accuracy of the same.
10% To work closely with other Communication Officers to ensure the relay of information critical to the
Public Safety Response.
5% To receive and properly disseminate GCIC/NCIC information as governed by Georgia Law and GCIC
policies and procedures.
1% To fill-in as needed for any position (Vacations, Holidays, Sick, Breaks, and Shortage of Personnel).
9% To maintain equipment and inspection of equipment to ensure serviceability.
Attachment number 1
Page 9 of 11
Item # 5
100% Total 100 This section’s percentage must equal 100%
Required Minimum Qualifications
Education: High School diploma, trade school, or equivalent level of education. Basic
Communications Officer and EMD Certification or the ability to achieve the
same within six months of being employed.
Experience: Experience in communication and dealing with the public, perform principal
duties and responsibilities usually associated with completion of
apprenticeship/internship.
Knowledge Skills and
Abilities:
• Considerable knowledge of Radio/Telephone procedures and equipment.
• Proficiency in working within deadlines, interpersonal communication, and report preparation.
• Demonstrated ability to perform multiple tasks at one time.
• Strong communication skills, both oral and written.
• Demonstrated ability to work independently.
• Considerable knowledge of operations of governmental departments and procedures, governmental and
departmental policies, and applicable state and local rules and regulations.
• Strong understanding of the factors relating to crisis intervention and calming techniques.
• Skill in the operation of computers.
CERTIFICATION:
• Possession of or ability to readily obtain state certification as a Basic Communication Officer as required
by OCGA §35-8-23.
• Possession of or ability to readily obtain certification as a Emergency Police Dispatcher.
• Possession of or ability to readily obtain certification as a Emergency Fire Dispatcher.
• Possession of or ability to readily obtain certification as a Emergency Medical Dispatcher.
OTHER:
May supervise and train designated subordinate personnel
Does this position require staff call up in an emergency situation? Yes No
Is travel from office to other locations required of this position? Yes No
If yes, what is the percentage of travel involved? Less than 50%? Yes No More than 50%? Yes No
PHYSICAL REQUIREMENTS:
Please indicate a yes or no as applicable below
Occasional lifting of light objects less
than 75lbs. Yes No
Intermittent sitting Yes No
Standing Yes No
Stooping Yes No
Stooping Yes No
Crouching Yes No
Walking Yes No
Reaching Yes No
Pulling Yes No
Fingering Yes No
Grasping Yes No
Feeling Yes No
Talking Yes No
Attachment number 1
Page 10 of 11
Item # 5
Hearing Yes No
Seeing Yes No
Repetitive Motions Yes No
Is work performed in an office setting? Yes No
FINANCIAL RESPONSIBILITY:
Is this position involved in a budgetary or financial approval responsibility? Yes No
If yes, please indicate size of budget or financial approval responsibility in annual dollar amount: $__________
TRAINING & SUPERVISORY RESPONSIBILITY:
How many people are being supervised or trained? None
One staff Yes No Two to five staff Yes No Six to ten staff Yes No More than ten staff Yes
No
The preceding job description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of employees to this job.
REVIEW/APPROVALS
______________________________________________________ ______________________
Employee Date
______________________________________________________ ______________________
Line or Staff Management Date
______________________________________________________ ______________________
Department Director Date
______________________________________________________ ______________________
Compensation Administration Staff Date
______________________________________________________ ______________________
HR Director Date
Attachment number 1
Page 11 of 11
Item # 5