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HomeMy WebLinkAbout2008-08-11-Meeting Agendawww.augustaga.gov Public Safety Committee Meeting Committee Room- 8/11/2008- 12:30 PM PUBLIC SAFETY 1. Approve purchase of Intensive Use Chair for E9-1-1. Attachments 2. Approve requested modifications to the Information Technology Department at no cost. Attachments Public Safety Committee Meeting 8/11/2008 12:30 PM Bid Item 08-148 Intensive Use Chair Department:E9-1-1 Emergency Response Caption:Approve purchase of Intensive Use Chair for E9-1-1. Background:In 1996, 14 chairs were purchased for the 9-1-1 Center and were 24/7 chairs designed for intense use. These chairs have lasted through 12 years of service 7 days a week, 24 hours a day, 365 days a year, but are now in need of replacement. A bid was submitted to Procurement in May of this year and has been properly advertised and processed through that department. On July 15th the bid was opened by the Procurement Department with responses from two vendors. Analysis:The vendors who responded were AliMed of Dedham, Ma, and Modern Business of Augusta, Ga. During review of the bids two different chairs were bid and only one chair met the all of the specifications in the bid, and that was submitted by Modern Business. The response from Modern Business also provided a written 6yr warranty on the chairs. The chair submitted by AliMed did not meet all specifications, and there was no written warranty submitted with the bid. Financial Impact:The bid for the chairs submitted by Modern Business Systems, Inc. was $14,924. The bid submitted AliMed was $13,559.28. Alternatives:Re-Bid for 24/7 Intensive Use Chairs. Recommendation:Due to the fact that Modern Business is a local vendor, bid a chair that meets all of the specifications and provided a written 6 yr warranty as requested it is recommended that Modern Business be awarded Bid 08-149. Funds are Cover Memo Item # 1 Available in the Following Accounts: Funds were allocated in the 2008 Budget for E9-1-1 and are available in account 216-03-7110 54.23110 (Office Furniture) REVIEWED AND APPROVED BY: Finance. Administrator. Clerk of Commission Cover Memo Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Item # 1 Public Safety Committee Meeting 8/11/2008 12:30 PM Modifications to the Information Technology Department Department:Tameka Allen, Information Technology Director Caption:Approve requested modifications to the Information Technology Department at no cost. Background:In 2006, the restructuring of the Information Technology Department was fully implemented. This restructuring proved to demonstrate improved efficiencies in the operations of this department. However, the growth of our user base and their increased needs has dictated the need to better align some of our resources to continue to meet the growing demands. After further reviewing the Information Technology Department’s process and operations, the following modifications are requested: Utilize the Telecommunications Administrator II position (Grade 51) to create another Client Support Specialist II - Desktop (Grade 48). Upgrade the Help Desk position (Grade 49) to Grade 50 and the Help Desk II position (Grade 47) to Grade 48. Utilize the Web Administrator I position (Grade 53) to create another Project Leader III position. (Grade 52) Change title of Client Support Specialist Lead I position to Project Leader III. Change the title of all Application Support Specialist positions to Application Support Analyst. Change the educational requirements for the Database Administrator I position (Grade 53) from a 4 year degree to A.S. Degree and 3 years of experience or 5 years minimum experience and upgrade the position to a Grade 55. Change the educational requirements for the Database Administrator II position (Grade 51) from a 4 year degree to A.S. Degree and 1 year of experience or 3 years minimum experience and upgrade the position to a Grade 52. Upgrade the GIS Specialist position (Grade 49) to Grade 50. Analysis:The original restructuring allowed for more entailed specialization to meet the technology needs of this organization. The recommended changes will actually assist Cover Memo Item # 2 in further streamlining and adding improved efficiencies to the current operations. The requested changes produce an overall estimated savings of $955.78 in personnel costs. Financial Impact:There is no additional cost to the Information Technology Budget. However, a cost savings should be recognized. Alternatives:Do not approve. Recommendation:Approve the requested modifications to the Information Technology Department. Funds are Available in the Following Accounts: 101015410-5111110 REVIEWED AND APPROVED BY: Finance. Administrator. Clerk of Commission Cover Memo Item # 2 Augusta-Richmond County Job Description Approved Title: Client Support Specialist II Job Code: Title: Desktop Specialist II Overtime: Non-Exempt Department: Information Technology Date Prepared: September 6, 2005 Reports to: Client Support Services Manager I Job Grade: 48 GENERAL SUMMARY: Installs and supports computer equipment and hardware peripherals within the guidelines of hardware and software technical manuals, the National and Federal Electrician’s Code Manuals, County and departmental policies and procedures. Reports to Client Support Services Manager or other designated person and works with directors, supervisors, elected officials, co-workers, vendors, consultants and other IT professionals to provide technical support. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Maintains, installs, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. 2. Documents, maintains, upgrades or replaces hardware and software systems. 3. Supports, monitors, and tests hardware and software pertaining to LAN. 4. Performs troubleshooting and problem-solving activities on peripheral equipment, communications, servers, and computers. 5. Recommends and schedules for the repair of computer equipment covered by warranties and maintenance contracts. 6. Maintains accurate inventory database on hardware, applicable software and user access. 7. Processes the ordering of hardware and applicable software. 8. Required to provide rotational Help Desk support. REQUIREMENTS Education: AS in related occupational field of study and/or job related industry certification. Experience: 2+ years in similar position or sufficient experience to perform principal duties and responsibilities, usually associated with completion of apprenticeship/internship. Knowledge/Skills/Abilities: • Considerable knowledge of technology concepts, hardware configurations, software, operating systems, manual systems, applications systems and data communications. • Familiarity with local, state, and federal legal requirements, and County and departmental policies and procedures. • Proficiency in translating technical specifications to practical applications. • Proficiency in acquiring and maintaining skill sets on new and evolving desktop, printer, software and communication technologies. • Proficiency in wiring, cabling, data circuit connections, communications electronics, network management, and data communications protocols. • Mastery of troubleshooting, problem solving, and operation of tools including sniffers, fiber testers, cable assemblers, and cable activity indicators. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • Must have flexible schedule to perform 24-hour on call duty. • Must possess a valid driver's license. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and frequent lifting of light and heavy objects. Requires high degree of manual dexterity. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 1 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: Help Desk Specialist I Job Code: Title: Help Desk Specialist I Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Client Support Services Manager I Job Grade: 50 GENERAL SUMMARY: Responsible for coordinating the day-to-day operations of the Information Technology Help Desk. Assists users with technical support of any information technology software and/or hardware. Provides and coordinates assistance in resolving information technology related problems. Reports to Client Support Services Manager I or other designated person and works with co-workers, employees, and vendors to support information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Receives, records, and distributes help desk calls to include logging calls into automated system, determining the problem by asking appropriate questions, determining priority of request and routing calls to appropriate IT personnel. 2. Responds to telephone calls, email and personnel requests for technical support. 3. Documents, tracks and monitors technical problems to ensure a timely response and communicates the action with the user. 4. Manages the help desk tracking system by reviewing the database of calls and requests. 5. Develops, implements and maintains documentation for policies & procedure on the help desk. 6. Provides statistical analysis and reports to management. 7. Assist in the software/hardware maintenance and inventory process. 8. Identifies, researches, and resolves user technical problems. 9. Provides rotational Desktop support. REQUIREMENTS Education: Associate’s Degree in occupational field and/or technical certification. Experience: 3+ years in similar position or sufficient education or experience to perform principal duties and responsibilities. Knowledge/Skills/Abilities: • Considerable knowledge of communications technology and concepts. • Familiarity with hardware configurations, software, operating systems, manual systems, applications systems, data communications, office automation software, networking and other technical concepts. • Proficiency in translating technical specifications to practical applications. • Proficiency in acquiring and maintaining skill sets on new and evolving help desk software, desktop, printer, software and communication technologies. • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures. • Knowledge of troubleshooting and problem solving. • Ability to provide excellent customer service utilizing telephone and interpersonal skills. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • May supervise and/or train designated subordinate personnel. • Must have flexible schedule to perform 24-hour on call duty. • Must possess a valid driver's license. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and frequent lifting of light and heavy objects. Requires high degree of manual dexterity. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 2 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: Help Desk Specialist II Job Code: Title: Help Desk Specialist II Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Client Support Services Manager I Job Grade: 48 GENERAL SUMMARY: Responsible for coordinating the day-to-day operations of the Information Technology Help Desk. Assists users with technical support of any information technology software and/or hardware. Provides and coordinates assistance in resolving information technology related problems. Reports to Client Support Services Manager I or other designated person and works with co-workers, employees, and vendors to support information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Receives, records, and distributes help desk calls to include logging calls into automated system, determining the problem by asking appropriate questions, determining priority of request and routing calls to appropriate IT personnel. 2. Responds to telephone calls, email and personnel requests for technical support. 3. Documents, tracks and monitors technical problems to ensure a timely response and communicates the action with the user. 4. Assists in the development, implementation and maintenance of documentation for policies & procedure on the help desk. 5. Provides statistical analysis and reports to management. 6. Assist in the software/hardware maintenance and inventory process. 7. Identifies, researches, and resolves user technical problems. 8. Provides rotational Desktop support. REQUIREMENTS Education: Associate’s Degree in occupational field and/or technical certification. Experience: 1+ years in similar position or sufficient education or experience to perform principal duties and responsibilities. Knowledge/Skills/Abilities: • Considerable knowledge of communications technology and concepts. • Familiarity with hardware configurations, software, operating systems, manual systems, applications systems, data communications, office automation software, networking and other technical concepts. • Proficiency in translating technical specifications to practical applications. • Proficiency in acquiring and maintaining skill sets on new and evolving help desk software, desktop, printer, software and communication technologies. • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures. • Knowledge of troubleshooting and problem solving. • Ability to provide excellent customer service utilizing telephone and interpersonal skills. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • May supervise and/or train designated subordinate personnel. • Must have flexible schedule to perform 24-hour on call duty. • Must possess a valid driver's license. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and frequent lifting of light and heavy objects. Requires high degree of manual dexterity. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 3 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: Client Support Services Project Leader III Job Code: Title: Client Support Services Project Leader III Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Client Support Services Manager Job Grade: 52 GENERAL SUMMARY: Supervises assigned staff, manages and evaluates the development, design, and implementation of technology projects within the guidelines of local, state, and federal laws, County ordinances, County policies and procedures, departmental regulations, and technical manuals. Reports to the Client Support Services Manager or other designated person and works with directors, supervisors, elected officials, vendors, consultants, outside agencies, and other IT professionals to implement and utilize computer resources. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Works with designated personnel to perform project management, implementations, testing, upgrades, system support, and training for technology projects. 2. Assists department(s) in identifying, analyzing, and implementing technology solutions. 3. Performs site surveys and creates floor plans for use in technology implementations. 4. Creates documentation for technology projects. 5. Designs, develops, supports, and implements technology solutions and completes associated project management documentation. 6. Analyzes and recommends IT budget needs and orders for designated department(s). 7. Provides input for Request for Proposals, Quotes, Information (RFP, RFQ, RFI) and oversees the project implementation. REQUIREMENTS Education: BA/BS in related occupational field of study Experience: 3+ years in similar position or sufficient experience to perform principal duties and responsibilities with a minimum of one (1) years of supervisory experience. Knowledge/Skills/Abilities: • Considerable knowledge of technology principles, concepts, techniques, project management, contract management and fundamentals of information processing. • Familiarity with trends and standards of the data processing industry, local, state, and federal legal regulations and requirements, and County ordinances and departmental/divisional policies and procedures. • Proficiency in acquiring and maintaining skill sets on new and evolving software, database, and hardware technologies. • Proficiency in managing multiple projects, quality assurance practices, software and hardware products, organization, and coordination. • Proficiency in hardware best management practices and procedures. • Mastery of documentation, troubleshooting and problem solving. • Good communication skills, both oral and written. • Demonstrated ability to work with a team, independently and supervise others. Other: • Must supervise and/or train designated subordinate personnel. • May be required to carry pager and be on 24-hour call duty PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and occasional lifting of light and heavy objects. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 4 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: Application Support Analyst I Job Code: Title: Application Support Analyst I Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Assistant Director - Business Application Services Job Grade: 51 GENERAL SUMMARY: Performs software application analysis, support, and maintenance. Supervises, trains and/or instructs subordinate staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, County, and departmental policies and procedures. Reports to the Assistant Director - Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Performs troubleshooting and problem-solving activities for software application systems. 2. Assists with evaluation of vendor-developed software. 3. Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups. 4. Gathers requirements, designs, and develops reports and minor applications for customers. 5. Performs analysis of and prepares documentation of customer business processes. 6. Develops and supports documentation and procedural manuals. 7. Evaluates and reports project status to management. 8. Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies. 9. Provides and maintains application security. REQUIREMENTS Education: BA/BS in related occupational field of study. Experience: 3+ years in similar position or sufficient experience to perform principal duties and responsibilities, usually associated with completion of apprenticeship/internship. Knowledge/Skills/Abilities: • Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing. • Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies. • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures. • Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change. • Familiarity with local area networks, network software and technical concepts. • Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • May supervise and/or train designated subordinate personnel. • May be required to carry pager and be on 24-hour call duty. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and occasional lifting of light and heavy objects. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 5 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: Application Support Analyst II Job Code: Title: Application Support Analyst II Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Assistant Director - Business Application Services Job Grade: 50 GENERAL SUMMARY: Performs software application analysis, support, and maintenance. Supervises, trains and/or instructs subordinate staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, County, and departmental policies and procedures. Reports to the Assistant Director - Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Performs troubleshooting and problem-solving activities for software application systems. 2. Assists with evaluation of vendor-developed software. 3. Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups. 4. Gathers requirements, designs, and develops reports and minor applications for customers. 5. Performs analysis of and prepares documentation of customer business processes. 6. Develops and supports documentation and procedural manuals. 7. Evaluates and reports project status to management. 8. Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies. 9. Provides and maintains application security. REQUIREMENTS Education: BA/BS in related occupational field of study. Experience: 2+ years in similar position or sufficient experience to perform principal duties and responsibilities, usually associated with completion of apprenticeship/internship. Knowledge/Skills/Abilities: • Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing. • Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies. • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures. • Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change. • Familiarity with local area networks, network software and technical concepts. • Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • May supervise and/or train designated subordinate personnel. • May be required to carry pager and be on 24-hour call duty. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and occasional lifting of light and heavy objects. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 6 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: Systems Administrator I Job Code: Title: Database Administrator I Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Assistant Director - Technical & Infrastructure Job Grade: 55 GENERAL SUMMARY: Provides computer-based services within the guidelines of reference manuals, specifications for system work, legal requirements, and supervisory instructions. Reports to the Assistant Director -Technical & Infrastructure or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Reviews, analyzes, evaluates, designs, implements and maintains database functions for the enhancement and maintenance of the city’s databases in order to optimize database performance and access. 2. Assists in short and long term strategic planning to meet database requirements. 3. Develops, implements, and maintains database policies, standards and procedures. 4. Performs system administration duties, troubleshooting and problem solving to resolve database problems. 5. Develops and executes plans for installation, provides data flow diagrams, creates database views, and analyzes applications to ensure data integrity. 6. Evaluates, maintains, configures and installs patches, new software releases and system upgrades. 7. Modifies, writes, tests, and implements specialized programs for database access. 8. Plans and develop disaster recovery procedures for database administration to include system backups and recovery. 9. Evaluates and monitors compliancy of database and server licenses. REQUIREMENTS Education/Experience: AA/AS in related occupational field of study with 3 years experience or 5+ years minimum experience in a similar position. Industry certification desired. Knowledge/Skills/Abilities: • Considerable knowledge of computer system architecture, databases, operating systems and data communications. • Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change. • Proficiency in acquiring and maintaining skill sets on new and evolving database and system technologies. • Familiarity with system design and analysis, programming, hardware, and software. • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures. • Proficiency in organization and troubleshooting. • Mastery of operating computer equipment. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • May supervise and/or train designated subordinate personnel. • Must have flexible schedule to perform 24-hour on call duty. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and occasional lifting of light and heavy objects. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 7 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: Systems Administrator II Job Code: Title: Database Administrator II Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Assistant Director - Technical & Infrastructure Job Grade: 52 GENERAL SUMMARY: Provides computer-based services within the guidelines of reference manuals, specifications for system work, legal requirements, and supervisory instructions. Reports to the Assistant Director - Technical & Infrastructure or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Reviews, analyzes, evaluates, designs, implements and maintains database functions for the enhancement and maintenance of the city’s databases in order to optimize database performance and access. 2. Assists in the development, implementation and maintenance of database policies, standards and procedures. 3. Performs system administration duties, troubleshooting and problem solving to resolve database problems. 4. Develops and executes plans for installation, provides data flow diagrams, creates database views, and analyzes applications to ensure data integrity. 5. Evaluates, maintains, configures and installs patches, new software releases and system upgrades. 6. Modifies, writes, tests, and implements specialized programs for database access. 7. Assists in the planning and development of disaster recovery procedures for database administration to include system backups and recovery. 8. Evaluates and monitors compliancy of database and server licenses. REQUIREMENTS Education/Experience: AA/AS in related occupational field of study with 1 year experience or 3+ years minimum experience in a similar position. Industry certification desired. Knowledge/Skills/Abilities: • Considerable knowledge of computer system architecture, databases, operating systems and data communications. • Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change. • Proficiency in acquiring and maintaining skill sets on new and evolving database and system technologies. • Familiarity with system design and analysis, programming, hardware, and software. • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures. • Proficiency in organization and troubleshooting. • Mastery of operating computer equipment. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • May supervise and/or train designated subordinate personnel. • Must have flexible schedule to perform 24-hour on call duty. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and occasional lifting of light and heavy objects. Work is performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 8 Page 1 of 1 Item # 2 Augusta-Richmond County Job Description Approved Title: GIS Specialist I Job Code: Title: GIS Specialist I Overtime: Non-Exempt Department: Information Technology Date Prepared: July 28, 2008 Reports to: Assistant Director – Business Application Services Job Grade: 50 GENERAL SUMMARY: Performs tasks related to the collection of data relevant to the maintenance of a Geographic Information System (GIS), including the use of various hardware and software systems and providing technical support and assistance to other users of the technology. Works within the guidelines of Information Technology standard operating procedures, technical manuals, user specifications, and federal, state, County, and departmental policies and procedures. Reports to the Assistant Director – Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Uses GIS hardware and software systems for approved projects and processes. 2. Evaluates and supports vendor-developed software. 3. Performs troubleshooting and problem-solving activities related to GIS/GPS software and hardware. 4. Performs installation and upgrade of GIS applications, trains users, and performs follow-ups. 5. Collects and processes geographic data for inclusion in a GIS database. 6. Performs Quality Assurance on data collected for inclusion in a GIS database, including work performed by others. 7. Develops and supports mapping, documentation and procedural manuals. 8. Provides and maintains application security. REQUIREMENTS Education: AS in related occupational field of study and/or job related industry certification. Experience: 3+ years in similar position or sufficient experience to perform principal duties and responsibilities, usually associated with completion of apprenticeship/internship. Knowledge/Skills/Abilities: • Considerable knowledge of GIS/GPS technology, system applications and methodology. • Proficiency in acquiring and maintaining skill sets on new and evolving GIS/GPS technologies. • Knowledge of surveying and mapping techniques. • Knowledge of technology principles, concepts, techniques, and fundamentals of information processing. • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures. • Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change. • Familiarity of local area networks, network software and technical concepts. • Mastery of troubleshooting, problem solving, training, organization, and operation of application systems. • Good communication skills, both oral and written. • Demonstrated ability to work with a team or independently. Other: • May be required to carry a pager and be on 24-hour call duty. PHYSICAL DEMANDS Intermittent sitting, standing, stooping, crouching, walking, and occasional lifting of light and heavy objects. Work is primarily performed in an office. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. REVIEW/APPROVALS ______________________________________________________ ______________________ Human Resources Date ______________________________________________________ ______________________ Line or Staff Management Date ______________________________________________________ ______________________ Employee Date Attachment number 9 Page 1 of 1 Item # 2 In f o r m a t i o n T e c h n o l o g y D e p a r t m e n t M o d i f i c a t i o n C o s t s Cu r r e n t P o s i t i o n Mo d i f i c a t i o n C u r r e n t M i n i m u m C o s t an d / o r S t a f f S a l a r y P r o p o s e d C o s t S a v i n g s / I n c r e a s e Te l e c o m m u n i c a t i o n s A d m i n i s t r a t o r I I (G r a d e 5 1 ) D e s k t o p I I ( G r a d e 4 8 ) 44 , 0 8 0 . 9 0 $ 3 7 , 7 9 3 . 8 6 $ ( 6 , 2 8 7 . 0 4 ) $ Up g r a d e H e l p D e s k I ( G r a d e 4 9 ) t o Gr a d e 5 0 41 , 0 0 7 . 8 4 $ 4 1 , 8 7 6 . 8 5 $ 8 6 9 . 0 1 $ Up g r a d e H e l p D e s k I I ( G r a d e 4 7 ) t o Gr a d e 4 8 37 , 0 0 9 . 0 9 $ 3 7 , 7 9 3 . 8 6 $ 7 8 4 . 7 7 $ We b A d m i n i s t r a t o r I ( G r a d e 5 3 ) P r o j e c t L e a d e r I I I ( G r a d e 5 2 ) 52 , 0 9 9 . 3 1 $ 4 9 , 4 9 4 . 3 4 $ ( 2 , 6 0 4 . 9 7 ) $ De s k t o p L e a d I ( G r a d e 5 2 ) P r o j e c t L e a d e r I I I ( G r a d e 5 2 ) - $ Ap p l i c a t i o n S u p p o r t S p e c i a l i s t A p p l i c a t i o n S u p p o r t A n a l y s t - $ Da t a b a s e A d m i n i s t r a t o r I Mo d i f y E d u c a t i o n a l Re q u i r e m e n t s / U p g r a d e t o G r a d e 5 5 - $ Da t a b a s e A d m i n i s t r a t o r I I Mo d i f y E d u c a t i o n a l Re q u i r e m e n t s / U p g r a d e t o G r a d e 5 2 44 , 0 8 0 . 9 0 $ 4 9 , 4 9 4 . 3 4 $ 5 , 4 1 3 . 4 4 $ GI S S p e c i a l i s t ( G r a d e 4 9 ) U p g r a d e t o G r a d e 5 0 41 , 0 0 7 . 8 4 $ 4 1 , 8 7 6 . 8 5 $ 8 6 9 . 0 1 $ T o t a l E s t i m a t e d Sa v i n g s : (9 5 5 . 7 8 ) $ Attachment number 10 Page 1 of 1 Item # 2