HomeMy WebLinkAbout2007-04-09-Meeting Agendawww.augustaga.gov
Public Safety Committee Meeting Committee Room- 4/9/2007- 3:00 PM
PUBLIC SAFETY
1. Approve and sign Annual Support Agreement with
SunGard Bi-Tech, Inc. for the period covering January 1,
2007 to December 31, 2007.
Attachments
2. Approve Standard Software Maintenance Agreement with
New World Systems, Inc. for the period covering January
1, 2007 - December 31, 2009.
Attachments
3. Consider Resolution to reaffirm the necessity of the 911
and enchanced 911 charges.
Attachments
4. Report from the Director of Animal Services regarding
proposed out of county fees.
Attachments
5. Receive the Information Technology (IT) 2006 Annual
Report as information.
Attachments
6. Discuss private security at public/private events.
(Requested by Commissioner Williams)
Attachments
Public Safety Committee Meeting
4/9/2007 3:00 PM
2007 Bi-Tech Maintenance Contract
Department:Information Technology
Caption:Approve and sign Annual Support Agreement with SunGard
Bi-Tech, Inc. for the period covering January 1, 2007 to
December 31, 2007.
Background:This is an on-going annual maintenance agreement up for
renewal.
Analysis:This will allow the organization to continue to receive
maintenance and support for the Bi-Tech IFAS Application
that supports Human Resources, Finance, and Procurement
functions.
Financial Impact:The funds ($78,703.97) are allocated in the 2007 Information
Technology Operating Budget.
Alternatives:N/A
Recommendation:Approve and sign Annual Support Agreement with SunGard
Bi-Tech, Inc. for the period covering January 1, 2007 to
December 31, 2007.
Funds are
Available in the
Following
Accounts:
10105410. 5223110
REVIEWED AND APPROVED BY:
Procurement.
Disadvantaged Business Enterprise.
Information Technology.
Finance.
Administrator.
Clerk of Commission
Public Safety Committee Meeting
4/9/2007 3:00 PM
2007 New World Systems Maintenance Agreement
Department:Information Technology
Caption:Approve Standard Software Maintenance Agreement with
New World Systems, Inc. for the period covering January 1,
2007 - December 31, 2009.
Background:This is an ongoing maintenance agreement for Public Safety-
related software which is up for renewal.
Analysis:This software maintenance agreement will allow the
organization to continue to receive maintenance and support
for the New World Systems applications used by various
Public Safety Departments to include the Sheriff's Office and
E911.
Financial Impact:The funds are allocated in the 2007 Operating Budget. The
costs will be allocated according to the contract for each
succeeding year of the agreement unless Augusta purchases
additional applications during the contract period. The cost
for 2007 is $243,049.
Alternatives:N/A
Recommendation:Approve Standard Software Maintenance Agreement with
New World Systems, Inc. for the period covering January 1,
2007 - December 31, 2009.
Funds are
Available in the
Following
Accounts:
101015410.5223110 $189,604 216037110.5223110 $53,445
REVIEWED AND APPROVED BY:
Procurement.
Disadvantaged Business Enterprise.
Information Technology.
Finance.
Administrator.
Clerk of Commission
Public Safety Committee Meeting
4/9/2007 3:00 PM
911 Resolution
Department:Stephen E. Shepard, County Attorney
Caption:Consider Resolution to reaffirm the necessity of the 911 and
enchanced 911 charges.
Background:State law required the necessity of 911 charges be reaffirmed
anmnually by resolution in April.
Analysis:As stated above. See O.C.G.A. 46-5-134(d)(3)
Financial Impact:
Alternatives:Disapprove Resolution
Recommendation:Approve Resolution
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
Administrator.
Clerk of Commission
RESOLUTION
RESOLUTION REAFFIRMING
THE NECESSITY OF THE 911
AND THE WIRELESS ENHANCED
911 CHARGES.
WHEREAS, the Board of Commissioners of Richmond County, on
October 8, 1991, imposed a $1.50 per month "911" charge upon each
exchange access facility subscribed to by telephone subscribers
whose exchange to access lines are in areas served by Richmond County
"911" service; and
WHEREAS, said charge became effective the first day of
the first month following passage or 120 days after October 8,
1991; and
WHEREAS, the Augusta-Richmond County Commission, on February
5, 2002, imposed a $1.50 per month wireless "911" charge on each
wireless telecommunications connection subscribed to by subscribers
whose billing address is within the jurisdiction of Richmond County;
and
WHEREAS, said charge became effective 120 days after February
5, 2002; and
WHEREAS, the provisions of O.C.G.A § 46-5-134(d)(3) provides
that local governments which are operating emergency "911" systems
reaffirm the necessity of the "911" and the wireless enhanced
"911" charges by Resolutions adopted annually; and
WHEREAS, the Board of Commissioners of Richmond County, Georgia, and
subsequently the Augusta-Richmond County Commission, have annually
adopted Resolutions reaffirming the necessity of the "911" charge
effective each year; and
WHEREAS, the Augusta-Richmond County Commission desires
to reaffirm the necessity of the wireless enhanced "911" charge
each year, simultaneously with the reaffirmation of the "911"
charge; and
WHEREAS, there is currently approved a $1.50 per month "911”
charge upon each exchange access facility subscribed to by telephone
subscribers whose exchange to access lines are in areas served by
Richmond County "911" service; and
WHEREAS, there is currently imposed a $1.50 per month wireless
enhanced "911" charge upon each wireless telecommunications connection
subscribed to by subscribers whose billing address is within the
jurisdiction of Richmond County;
NOW, THEREFORE, BE IT RESOLVED that the Augusta-Richmond County
Commission, as the consolidated governing authority of Richmond
County, pursuant to the provisions of O.C.G.A. § 46-5-134(d)(3), hereby
reaffirms the necessity of the "911" charge per month upon each exchange
access facility subscribed to by telephone subscribers whose exchange to
access lines are in areas served by the Richmond County E-911 service,
and the wireless enhanced "911" charge per month upon each wireless
telecommunications connection subscribed to by subscribers whose billing
address is within the jurisdiction of Richmond County;
BE IT FURTHER RESOLVED that the Augusta-Richmond County Commission
hereby directs BellSouth to continue to collect a "911" charge in the
amount of $1.50 per month per line.
BE IT FURTHER RESOLVED that the providers of wireless
communication services to subscribers whose billing address is within
the jurisdiction of Richmond County are directed to continue to collect an
enhanced “911” charge in the amount of $1.50 per month per wireless
connection provided to each such telephone subscriber.
ADOPTED, this ______ day of ____________, 2007.
Augusta, Georgia
By:
As Its Mayor
ATTEST:
Clerk
F:\Users\SShepard\STEVE\CITY\Resolution for 911 charges.2007.RTF
Public Safety Committee Meeting
4/9/2007 3:00 PM
Animal Services Fees
Department:Clerk of Commission
Caption:Report from the Director of Animal Services regarding
proposed out of county fees.
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
Clerk of Commission
Public Safety Committee Meeting
4/9/2007 3:00 PM
Information Technology 2006 Annual Report
Department:Tameka Allen, Information Technology
Caption:Receive the Information Technology (IT) 2006 Annual
Report as information.
Background:The Information Technology Department provides the
Information Technology Annual Report to all department
heads and elected officials each year outlining the activities
that took place the previous year.
Analysis:The IT Annual Report provides informative data as a means
to measure the overall performance of the Information
Technology Department and its continuous strive to provide
the technical tools necessary for the overall organization.
There are goals established to motivate Information
Technology to perform its functions of developing and
maintaining current information technology, providing a
technology infrastructure and customer service support to all
agencies.
Financial Impact:N/A
Alternatives:N/A
Recommendation:Receive the Information Technology 2006 Annual Report as
information.
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
Finance.
Administrator.
Clerk of Commission
To: Fred Russell, Administrator
Department Heads and Elected Officials
From: Tameka Allen, Director, Information Technology
Date: February 14, 2006
RE: Information Technology 2006 Annual Report
The Information Technology Department (IT) is continuously working to provide our
users with quality technological services and support.
Following are a few of the IT highlights for the previous year of 2006:
Recognized as an A+ City Website according to Computerworld Magazine’s
2006 issue of E-Government Report Card of Top City Websites out of the 11,
927 sites reviewed.
Received the Wireless Communities Grant from the Georgia Governor’s Office
for $562, 500.
Received $40,000 in grant money from US Geological Survey to assist in paying
for the 2007 aerial photography project.
IT Customer Satisfaction annual survey demonstrated a 94% approval rating.
Conducted Annual User Group Meetings to better meet the needs of the users
(Web, Telecommunications, GIS and Radio)
Implemented IFAS 7i, an updated version of the city’s financial, accounting,
human resources, and procurement software that provides more web-like and
user friendly features.
Installed new Cisco 6513 network switch and a redundant Cisco 6513 network
switch, which act as the core devices for the city’s network.
Installed wireless bridging for Records Retentions, Quartermasters and Victim’s
Assistance.
Installed wireless network on the 2nd and 8th Floor of the Municipal Building.
Completed inventory of all radios in the government, resulting in a savings of
over $40,000 in annual airtime and maintenance charges.
Installed 50 new MDT units for the Sheriff’s Office bringing the total number of
MDT’s on the road to over 230 units.
Implemented SharePoint web portal pilot project.
Trained a total of 938 city users. (713 in Microsoft Office products and 225 in
vendor software).
INFORMATION TECHNOLOGY
Tameka Allen
Director
Michael F. Blanchard Gary Hewett
Assistant Director Assistant Director
Responded to 1337 work orders for Telecom related issues.
Blocked 1,547,231 spam emails and 34,182 virus emails from entering the
system.
Installed new air conditioner system in the Information Technology Data Center.
Completed 6 Microsoft SQL 2005 server migrations.
Successfully completed GBI/GCIC Security Audit and received full compliancy.
Completed conversion of approximately 1200 accounts and departmental data
from the Novell server to a new Windows platform.
Implemented Wi-Fi pilot at the Augusta Commons for free wireless internet
access open to the public.
Completed manual technology inventory for all departments to include all
computers, printers, monitors, laptops, and peripherals.
Implemented wireless connectivity for the Chameleon Software Application at
Animal Services.
Worked with the Augusta Canal Authority to produce the National Heritage Area
Map.
Upgraded Augusta Regional Airport’s entire radio communications system to 800
MHz.
Installed Wi-Fi hotspots in the Hold Room and FBO office at Augusta Regional
Airport.
Implemented CAD Redundancy in support of E911 Services.
Implemented Sign-Out web page for the Human Resources and Tax Assessor
Departments.
Sponsored Business Process Review (BPR) by Bi-Tech to review HR software
and management procedures.
Designed and developed Business License Tracking system.
Designed, developed, and implemented Planning and Zoning Integrated
Database in order to assist with internal process management.
Implemented GBA Pavement Manager Module to enhance maintenance tracking
of road assets.
Installed network cabling and relocated Cisco network switch equipment from the
Recreation Department’s old maintenance building into the new maintenance
building.
Established and implemented backup procedures for the Augusta Municipal Golf
Course.
Implemented automated work order process between Planning & Zoning, Tax
Assessor’s Office and Information Technology to make parcel mapping more
efficient.
Installed Braille Printer at Augusta Public Transit to facilitate printing bus
schedules for the visually impaired.
Installed new GIS and Portal servers for the Augusta Utilities Department.
More detailed IT activities by department are on the following pages:
ADMINISTRATION
º Trained 2 users in IFAS Upgrade and 1 user in Time Card On-Line.
º Completed 73 Work Orders.
º Created maps for the City Administrator for economic studies.
ANIMAL SERVICES
º Trained 3 users in IFAS Upgrade and 2 users in Time Card On-Line.
º Completed 69 Work Orders.
º Provided service and support for 15 radios.
º Trained and Implemented Wireless Connectivity for the Chameleon Software Application.
º Provided ongoing support for the Chameleon Application.
º Provided ongoing support for IT related purchases.
º Installed three HP M417 cameras and accessories.
AUGUSTA CANAL AUTHORITY
º Worked with the Augusta Canal Authority to produce the National Heritage Area Map.
AUGUSTA CARES
º Trained 1 user in Office Automation.
º Completed 30 Work Orders.
º Created changes in the Maps on Line application to help Augusta Cares locate garbage
hauler areas.
º Generated reports from GBA data.
º Upgraded GBA Software from version 6.70 to 6.71.
º Provided ongoing support for GBA software.
AUGUSTA LIBRARY
º Trained 31 users in Office Automation.
º Completed 15 Work Orders.
º Established new backup procedures for Library software applications.
º Converted software applications to SQL 2005.
º Provided ongoing support for the Acquisitions Application.
º Provided ongoing support for the Encumbrance Application.
AUGUSTA REGIONAL AIRPORT
º Trained 3 users in IFAS Upgrade and 12 users in Office Automation.
º Installed wiring infrastructure for temporary trailers.
º Completed 225 Work Orders.
º Provided service and support for 82 radios.
º Upgraded Bush Fields entire communication system to 800MHz.
º Provided ongoing support for the FBO Manager software.
º Performed multiple upgrades to FBO Manager.
º Provided extended on-site and on-call support during Masters Week 2006.
º Generated reports from FBO Manager Data.
º Relocated equipment for Marshal and Maintenance to modulars for construction period.
º Connected new equipment in A03 (Hold room basement) to connect main fiber feed to the
rest of the airport.
º Installed free Wi-Fi hotspots in the new Hold Room and FBO for passenger internet access.
º Installed one HP Laser Jet 9050dn printer.
º Installed one HP DC5100 computer and monitor.
º Installed on HP DX5150 computer and monitor for Marshal Substation.
º Installed one wireless mouse and one APC ups.
BOARD OF ELECTIONS
º Designed, developed, and implemented ITracker.
º Provided support and website programming for 5 elections.
º Developed 3 modifications to the Military Voter system.
º Developed 4 modifications to the Registered Voter system.
º Trained 2 users in IFAS Upgrade and 1 user in Time Card On-Line.
º Converted users to Cisco VoIP system.
º Completed 62 Work Orders.
º Updated and revised the Congressional Districts and Precinct maps due to changes made by
the State and the Elections office.
º Printed maps throughout the year for the Board of Elections showing Commission Districts
and School Board Districts.
º Created maps for the September 19th special elections and the November 7th election.
º Provided ongoing support for IT related purchases.
º Advised and Assisted with the BOE Warehouse renovations.
º Installed new network cabinet, cabling, and Cisco network switch equipment in the Board of
Elections warehouse.
º Installed one DVD burner.
º Installed one HP NC8230 laptop.
º Installed 2 Panasonic Plasma Display's with wall mounts for warehouse renovations.
CEMETERY - MAGNOLIA
º Completed 26 Work Orders.
º Collected GPS data and provided training in Magnolia Cemetery.
º Upgraded GBA Software from version 6.70 to 6.71.
º Provided ongoing support for GBA software.
CIVIL & MAGISTRATE COURT
º Completed 49 Work Orders.
º Provided ongoing support for all IT purchases and services.
CIVIL & MAGISTRATE COURT - WARRANTS
º Completed 1 Work Order.
º Provided ongoing support for the New World application.
CIVIL & MAGISTRATE COURT- JUDGE
º Completed 12 Work Orders.
º Provided ongoing support for the New World application.
CLERK OF CIVIL & MAGISTRATE COURT
º Trained 3 users in IFAS Upgrade and 5 users in New World Warrant Entry.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the New World application.
CLERK OF COMMISSION
º Developed 5 modifications to the MuniAgenda Extended Functions web site.
º Trained 2 users in IFAS Upgrade.
º Completed 29 Work Orders.
º Produced maps for the Clerk of Commission showing Commission Districts.
º Provided ongoing support for the MuniAgenda software.
º Began planning process for upgrade of MuniAgenda software.
CLERK OF COURT
º Assisted Icon in rewriting warrant and citation interface.
º Trained 4 users in IFAS Upgrade, 2 users in Time Card On-Line, and 11 users in Office
Automation.
º Completed 402 Work Orders.
º Assisted with Implementation of Credit Card Usage through Icon Software at Clerk of Court
sites.
º Conducted survey of scanner usage in order to develop recommendations for scanner
deployment in Clerk of Court offices.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the Icon application.
º Provided ongoing support for all IT purchases and services.
º Conducted monthly status meetings to stay on top of all IT needs.
º Provided ongoing support for the CDIMS Application.
º Provided ongoing support for the COTT Application.
º Advised and Assisted with the reconfiguration of the 5th floor Public work area.
º Provided ongoing support for the electronic FiFA Interface with Tax Commissioner's Office.
º Allowed 10-digit dialing on the Print/FAX server.
º Added Member Name to the border of all printed images.
º Implemented Historical Deeds Index Supplemental Reports.
º Installed 19 Fujitsu 5120 Scanners.
º Installed one DVD Burner for computer.
CLERK OF STATE COURT - LEC
º Completed 78 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for all IT purchases and services.
º Installed one Fujistsu 5120 Scanner.
CORONER`S OFFICE
º Developed 8 modifications to the Coroner system.
º Trained 1 user in IFAS Upgrade.
º Completed 42 Work Orders.
º Provided service and support for 4 radios.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the Coroner-specific applications.
º Installed one HP NC8230 laptop and accessories with monitors.
COUNTY ATTORNEY
º Completed 6 Work Orders.
º Produced maps for court cases in support of the Attorney's Office.
º Provided ongoing support for IT related issues.
º Provided ongoing support for all IT purchases and services.
DISADVANTAGED BUSINESS ENTERPRISE
º Provide ongoing support for the DBE software application.
DISTRICT ATTORNEY
º Designed, developed, and implemented Notice Generator for New World System.
º Designed, developed, and implemented New World to Prosecutor Dialog interface.
º Trained 3 users in IFAS Upgrade and 1 user in Office Automation.
º Completed 402 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the Prosecutors Dialog application.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the New World application.
º Installed seven DVD Burners.
º Installed CDRW drive for office.
DISTRICT ATTORNEY VICTIM`S ASSISTANCE
º Developed 1 modification to the Victim’s Assistance system.
º Completed 20 Work Orders.
E911 DISPATCH
º Trained 3 users in IFAS Upgrade and 2 users in Office Automation.
º Completed 220 Work Orders.
º Installed CAD Redundancy in support of E911 Services.
º Provided service and support for 15 radios, 12 dispatch positions, and fire department
alerting system.
º Supported E911 in their efforts to map cell tower locations and points of longitude and
latitude.
º Provided ongoing support for the New World application.
º Provided ongoing support for ProQA application.
º Provided ongoing support for the Dictaphone/Nice application.
º Provided ongoing support for the Cross Search application.
º Provided ongoing support for all IT purchases and services.
º Assisted E911 in connecting the new Digital Video Recorder to the network.
º Installed one HP 3600n printer.
º Installed one HP DC5100 computer.
EMERGENCY MANAGEMENT AGENCY
º Trained 1 user in IFAS Upgrade.
º Completed 24 Work Orders.
º Provided service and support for 8 radios.
º Scanned Corps of Engineers maps for the EMA showing the areas affected due to a dam
failure.
º Provided ongoing support for all IT purchases and services.
º Assisted with RFP preparation for an Emergency Notification System.
º Provided ongoing support for all IT needs.
º Worked with EMA and E911 on an RFP process to select a new vendor to provide
emergency notification software and/or services.
ENGINEERING
º Trained 14 users in IFAS Upgrade, 1 user in VoIP, and 9 users in Office Automation.
º Completed 39 Work Orders.
º Provided service and support for 19 radios.
º Worked with Engineering to produce maps for Brownsfield projects and solid waste.
ENGINEERING - MARVIN GRIFFIN
º Trained 2 users in IFAS Upgrade and 2 users in Office Automation.
º Completed 90 Work Orders.
ENGINEERING - TRAFFIC ENGINEERING
º Trained 1 user in IFAS Upgrade.
º Completed 3 Work Orders.
EQUAL OPPORTUNITY EMPLOYMENT
º Trained 1 user in IFAS Upgrade.
º Completed 35 Work Orders.
º Install one MP3135 Digital Projector.
º Install one HP NC8230 laptop.
EXTENSION SERVICES
º Trained 1 user in Office Automation.
º Completed 12 Work Orders.
º Installed MARTECH 4H software application on the new County computer.
FACILITIES MAINTENANCE
º Created maps showing the location of city-owned facilities throughout the County.
FINANCE ACCOUNTING
º Trained 2 users in IFAS Upgrade and 1 user in Time Card On-Line.
º Completed 72 Work Orders.
FINANCE DEPARTMENT
º Designed and developed Risk Management upgrade.
º Trained 8 users in IFAS Upgrade, 2 users in Time Card On-Line, and 6 users in Office
Automation.
º Completed 220 Work Orders.
º Implemented IFAS 7i Budget Item Detail Module.
º Rolled 2006 Job Ledger balance into 2007.
º Upgraded IFAS to version 7.6.4.
º Generated reports from IFAS data.
FIRE DEPARTMENT ADMINISTRATION
º Trained 8 users in IFAS Upgrade, 2 users in Time Card On-Line, and 31 users in Office
Automation.
º Completed 242 Work Orders.
º Provided service and support for 159 radios.
º Coordinated efforts to align address and street name updates in one database governed by a
systematic process.
º Worked extensively with Fire Administration training in GPS to locate fire hydrants and fix
addressing problems and missing streets in Richmond County.
º Created maps to help Fire Administration with ISO ratings and find areas lacking in fire
protection.
º Provided ongoing support for the Emergency Reporting application.
º Provided ongoing support for all IT purchases and services.
º Installed four HP NC8230 laptops and one HP MP3135 projector.
º Installed eight DVD burners.
º Installed 68 APC BE500r UPS for the various networked Fire Station in the county.
º Installed three Fujitsu 5120 scanners.
º Installed one docking station and accessories for one HP NC8230 laptop.
FIRE PREVENTION
º Provided ongoing support for all IT purchases and services.
FIRE STATION #1
º Completed 20 Work Orders.
FIRE STATION #10
º Trained 1 user in Office Automation.
º Completed 13 Work Orders.
FIRE STATION #11
º Completed 11 Work Orders.
FIRE STATION #12
º Trained 1 user in Office Automation.
º Completed 8 Work Orders.
FIRE STATION #13
º Trained 1 user in Office Automation.
º Completed 5 Work Orders.
º Supervised the installation of communication equipment in remodeled station.
º Coordinated IT needs for station renovation.
FIRE STATION #14
º Trained 2 users in Office Automation.
º Completed 4 Work Orders.
FIRE STATION #15
º Trained 2 users in Office Automation.
º Completed 15 Work Orders.
º Supervised the installation of communication equipment in new station.
º Coordinated IT needs for new station construction.
FIRE STATION #16
º Trained 1 user in Office Automation.
º Completed 7 Work Orders.
FIRE STATION #17
º Trained 2 users in Office Automation.
º Completed 11 Work Orders.
FIRE STATION #18
º Trained 2 users in Office Automation.
º Completed 23 Work Orders.
FIRE STATION #19
º Completed 19 Work Orders.
FIRE STATION #2
º Completed 5 Work Orders.
FIRE STATION #3
º Completed 79 Work Orders.
º Re-Routed cabling and conduit to the garage.
FIRE STATION #4
º Trained 1 user in Office Automation.
º Completed 4 Work Orders.
FIRE STATION #5
º Completed 6 Work Orders.
FIRE STATION #6
º Completed 7 Work Orders.
FIRE STATION #7
º Trained 1 user in Office Automation.
º Completed 14 Work Orders.
FIRE STATION #8
º Trained 8 users in Office Automation.
º Completed 24 Work Orders.
FIRE STATION #9
º Completed 6 Work Orders.
FLEET - MANAGEMENT
º Trained 2 users in Office Automation.
º Completed 17 Work Orders.
º Provided service and support for 16 radios.
º Researched the use of real-time GPS vehicle locaters for use with tracking City owned
vehicles.
º Coordinated multi-department effort to determine consistent method of costing fleet assets in
GBA software.
º Provided ongoing support for Faster CS software.
FLEET MAINTENANCE - LUMPKIN ROAD
º Completed 9 Work Orders.
º Connected Fleet Lumpkin Rd to recreation warehouse, eliminating the need for the ISDN
circuit.
FLEET MAINTENANCE - TOBACCO RD.
º Trained 10 users in Office Automation.
º Completed 18 Work Orders.
FLEET OPERATIONS & MAINTENANCE
º Trained 5 users in IFAS Upgrade and 3 users in Office Automation.
º Completed 159 Work Orders.
FORESTRY
º Completed 5 Work Orders.
HOUSING & ECONOMIC DEVELOPMENT
º Trained 4 users in IFAS Upgrade and 13 users in Office Automation.
º Completed 185 Work Orders.
º Worked with HCD and ANIC to produce maps for improving areas of the City.
º Installed four DVD burners on computers.
º Installed seven HP DX5150 computer and HP L1755 monitors.
HUMAN RELATIONS COMMISSION
º Trained 2 users in IFAS Upgrade and 2 users in Office Automation.
º Completed 70 Work Orders.
HUMAN RESOURCES
º Designed, developed, and implemented Sign-Out web page.
º Trained 4 users in IFAS Upgrade and 1 user in Time Card On-Line.
º Completed 155 Work Orders.
º Sponsored Business Process Review (BPR) by Bi-Tech to review HR software and
management procedures.
º Updated basic life insurance rates effective 12/31/2006.
º Updated benefit information for library employees in 11/2006.
º Upgraded IFAS to version 7.6.4.
º Generated reports from IFAS data.
º Implemented IFAS 7i for HR processes.
INFORMATION TECHNOLOGY
º Implemented SharePoint web portal pilot project.
º Developed 126 modifications to ATOMS.
º Designed, developed, and implemented Sign-Out web page.
º Designed, developed, and implemented Infrastructure Inventory module of ATOMS.
º Designed, developed, and implemented IT Lottery module for ATOMS.
º Trained 25 users in IFAS Upgrade, 1 user in SOL NW Basics, and 1 user in Time Card On-
Line.
º Analyzed, designed, and developed Introduction to GBA Class.
º Completed 442 work orders.
º Trained 713 users for a total of 6055 hours.
º Completed 2325 Work Orders.
º Migrated remainder of County off of KMC/Telcove.
º Completed telecommunications circuits inventory.
º Completed VoIP inventory and entry into ATOMS.
º Completed annual telephone directory distribution.
º Annual Master's telephone and circuits provisioned.
º KMC/Telcove services closed out.
º Prepared telecommunications audit RFP.
º Upgraded Unity hardware/software.
º Call Manager Hardware/Software Upgrade. New Servers and Software Upgrades Installed.
º KMC/Telcove invoice closed out.
º Responded to 1337 Track It tickets for Telecom related issues.
º Blocked 1,547,231 spam emails.
º Blocked 34,182 virus emails.
º Installed new FTP/DNS server.
º Installed new air conditioner system in the Information Technology Data Center.
º Completed 6 of 19 Microsoft SQL 2005 server migrations.
º Completed a complete inventory of all the radios in the County. By doing this the County
saved over $40,000.00 in annual airtime charges and maintenance charges.
º Worked with other IT staff to create maps for the successful WiFi grant program.
º Received $40,000 in Grant money from USGS to help pay for the 2007 aerial photography.
º Worked with Aiken and Orangeburg Counties in South Carolina to select a vendor for a
Regional Orthophotography project. Cooperation could result in a cost reduction up to
$150,000.
º Successfully completed GBI/GCIC Security Audit.
º Generated reports from IFAS data.
º Provided ongoing support for IFAS software to many city departments.
º The Network Group supported 71 servers.
º The Network Group supports 11 applications.
º Managed the system that received 2,349,256
emails and sent 2,957,913 emails.
º The Exchange server detected and stopped 1043 virus emails.
º The Network Group created 290 user accounts.
º The Network Group deleted 162 user accounts.
º The Network Group created 108 email accounts.
º The Network Group completed 1482 Track-It work orders.
º Installed new Cisco network switch equipment for Max Hicks Plant.
º Installed new Cisco network switch for City offices on Marvin Griffin Road.
º Upgraded GISDATA, EDMSDB, and ITDB to Windows 2003 Server.
º Installed Microsoft Systems Management Server pilot for the automated maintenance and
inventory of computer systems.
º Quoted and coordinated 118 dual network drops.
º Installed three cable modem sites for Recreation.
1- Warren Road
2- Eastview
3- Brigham
º New cabling installed in computer room for rack connectivity.
º Completed conversion of approximately 1200 accounts and departmental data from the
Novell server to a new Windows platform.
º Ordered and Installed a new 17" rack monitor and Keyboard Video Mouse (KVM) switch
for new rack area in the computer room.
º Installed, tested, and put into production the Wi-Fi pilot site at the Augusta Commons for
free wireless internet open to the public.
º Purchased backup ZX module for Max Hicks plant.
º Completed the update to Exchange Global Address List (GAL) for email groups to include
the "_" at the beginning so all groups appear at the beginning of the list.
º Updated entire user directory to correct departments and telephone numbers.
º Installed wireless network on second and eighth floor of the Municipal Building for
courtrooms and commission to provide free wireless internet.
º Purchased and installed new Cisco 6513 network switch and redundant Cisco 6513 network
switch in the computer room. These network switches act as the core devices for the entire City
network.
º Installed wireless bridging for Records Retention (Farmers Market Tag), Quartermasters
(Public Defender), and Victims Assistance (Narcotics).
º Installed 168 computers and monitors as a part of the IT Replacement Plan.
º Desktop Division completed 2,510 Track-It work orders.
º Completed 320 Intellisystems hardware contract generated work orders.
º Completed manual inventory of all county departments to include all computers, printers,
monitors, laptops, and peripherals.
º Entered and received 284 IFAS purchase orders.
º Sold 157 computers and monitors through the lottery.
º Installed one Trimble Pro XH GPS for GIS.
º Installed one 512mb memory upgrade for HP D530.
º Installed one battery for HP NC800 laptop.
º Installed three 2 GB external hard drives.
º Installed one Cisco wireless card for laptop.
º Installed one Pextor DVD Duplicator.
JURY CLERK
º Performed year-end balancing of the jury box.
º Completed 17 Work Orders.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for all IT purchases and services.
JUVENILE COURT
º Completed 18 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the JCats application.
º Provided ongoing support for the New World application.
LAW DEPARTMENT
º Completed 41 Work Orders.
º Produced many maps to help the Law Department with court cases showing the location of
crimes and surrounding areas.
º Provided ongoing support for the Abacus application.
º Provided ongoing support for all IT purchases and services.
LAW LIBRARY
º Completed 3 Work Orders.
º Provided ongoing support for all IT purchases and services.
LICENSE & INSPECTION
º Designed and developed Business License Tracking system.
º Designed, developed, and implemented Sign-Out web page.
º Designed, developed, and implemented interim Code Enforcement system.
º Trained 5 users in IFAS Upgrade, 2 users in Time Card On-Line, and 7 users in Office
Automation.
º Completed 231 Work Orders.
º Provided service and support for 42 radios.
º Produced maps to show the areas individual inspectors have found the most problems in
order to have these areas cleaned up.
º Provided support for the Alcohol License Renewals.
º Provided support for the Business License Renewals.
º Provided support for the Urgent Reminder process.
º Updated fees for the Business and Alcohol License Renewals.
º Provided ongoing support for the iaLicense Application.
º Provided ongoing support for the iaPermits Application.
º Provided ongoing support for the Code Enforcement Application.
º Assisted in selecting a vendor to replace all License & Inspection software.
º Conducted monthly status meetings to stay on top of all IT needs.
º Created multiple reports for the License & Inspection department.
º Terminated the software contract and recovered all funds from Hansen.
º Negotiated a Contract for the License & Inspection Software and Technology Project.
MAIN STREET AUGUSTA
º Produced maps for consultants hired to help Main Street Augusta improve parking in the
downtown area.
MARSHAL SUBSTATION
º Completed 60 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the ProComm/BIS application.
MARSHAL`S DEPARTMENT
º Trained 3 users in IFAS Upgrade and 5 users in Office Automation.
º Completed 54 Work Orders.
º Provided service and support for 68 radios.
º Created maps showing the Marshal's beat areas and added them to the Maps on Line
application to assist them in dispatching cars.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the New World application.
º Install 512mb memory for HP N800C laptop.
º Installed one wireless card for HP N800c laptop.
MAYOR
º Trained 3 users in IFAS Upgrade.
º Completed 37 Work Orders.
º Created Maps for the Mayor for various organizations and projects affecting the City.
NATURAL RESOURCE CONSERVATION SERVICES
º Completed 2 Work Orders.
º Upgraded GIS applications for Soil Conservation when moved to the 500 Building.
NON-COUNTY
º Produced various maps for Engineering, Real Estate, Banking, Non-profit organizations,
Churches, Developers and private citizens throughout the year.
OLD GOVERNMENT HOUSE
º Completed 12 Work Orders.
PAYROLL
º Completed 30 Work Orders.
º Implemented IFAS Timecard Online module.
º Assisted in W-2/1099 balancing, processing, and printing.
º Generated reports from IFAS data.
º Created magnetic media for year 2005 W-2s.
º Upgraded IFAS to version 7.6.4.
PLANNING & ZONING
º Designed, developed, and implemented Planning and Zoning Integrated Database in order to
assist with internal process management.
º Train 1 user in Time Card On-Line and 1 user in Office Automation.
º Completed 87 Work Orders.
º Assisted Planning & Zoning with scanning all of their historic subdivision address maps.
º Worked with Planning & Zoning to enhance the process of entering subdivisions into GIS
maps.
º Working with FEMA to produce more accurate Flood Insurance maps for Richmond
County.
º Worked with Planning to fix over 4000 parcels with '0' for an address.
PRINT SHOP
º Completed 13 Work Orders.
º Installed one HP 8300 scanner.
PROBATE COURT
º Developed 19 modifications to the Probate Integrated Docketing system.
º Trained 2 users in IFAS Upgrade.
º Completed 60 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Installed one Canon 3080c scanner.
PROBATION
º Completed 58 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the ProComm/BIS application.
PROCUREMENT
º Trained 1 user in IFAS Upgrade and 2 users in Time Card On-Line.
º Completed 147 Work Orders.
º Upgraded IFAS to version 7.6.4.
º Generated reports from IFAS data.
º Implemented IFAS 7i Requisition and Purchase Order entry.
PUBLIC DEFENDER
º Trained 14 users in Office Automation.
º Installed VoIP services for trailer expansion project.
º Completed 303 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the JCats application.
º Installed Cisco network equipment and patched in new cabling.
PUBLIC SERVICES
º Trained 19 users in IFAS Upgrade, 13 users in Office Automation, 8 users in VoIP, and 2
users in CallManager Attendant Console.
º Completed 6 Work Orders.
º Provided ongoing support for GBA software.
º Upgraded GBA Software from version 6.70 to 6.71.
º Installed two HP M425 cameras and accessories.
PUBLIC SERVICES - ELECTRICAL ENGINEERING
º Completed 167 Work Orders.
PUBLIC SERVICES - FACILITIES MANAGEMENT
º Completed 4 Work Orders.
º Provided service and support for 32 radios.
PUBLIC SERVICES - FACILITIES MANAGEMENT-B&G-JLE
º Completed 3 Work Orders.
PUBLIC SERVICES - FACILITIES MANAGEMENT-B&G-MUNICI
º Completed 112 Work Orders.
PUBLIC SERVICES - FACILITIES MANAGEMENT-CONSTRUCTION\
º Completed 32 Work Orders.
PUBLIC SERVICES - LANDFILL
º Completed 175 Work Orders.
º Installed one Motorola ToughBook for Caterpillar software.
º Installed one HP Laser Jet 5550dn printer.
PUBLIC SERVICES - MAINTENANCE
º Provided service and support for 66 radios.
º Upgraded GBA Software from version 6.70 to 6.71.
º Implemented GBA Pavement Manager module to enhance maintenance tracking of road
assets.
º Implemented Computerized Time Clock Software.
PUBLIC SERVICES - ROADS & BRIDGES
º Completed 98 Work Orders.
PUBLIC SERVICES - STREET LIGHTING
º Completed 10 Work Orders.
PUBLIC SERVICES - TRAFFIC ENGINEERING
º Completed 63 Work Orders.
PUBLIC SERVICES - TREES AND LANDSCAPES
º Developed 1 modification to the Graveside system.
º Completed 58 Work Orders.
º Produced many maps during the year to help with landscaping and irrigation for different
areas of the City.
º Upgraded GBA Software from version 6.70 to 6.71.
PUBLIC WORKS - ENGINEERING
º Installed two Panasonic Tough Books for traffic signal software.
º Installed one duplexer for HP 4100n printer.
º Installed one HP NC8430 Laptop.
PUBLIC WORKS - LANDFILL
º Trained 3 users in IFAS Upgrade and 12 users in Office Automation.
º Installed four HP Dx5150 computers and monitors.
º Installed one HP NW8440 laptop and accessories.
º Installed 512mb memory for HP N800C laptop.
PUBLIC WORKS - MARVIN GRIFFIN
º Installed two M425 cameras and accessories.
PUBLIC WORKS - PRE-CONSTRUCTION
º Installed one HP Laser Jet 4250N printer.
PUBLIC WORKS - TRAFFIC ENGINEERING
º Provided service and support for 26 radios.
RCCI
º Trained 12 users in IFAS Upgrade and 2 users in Time Card On-Line.
º Completed 104 Work Orders.
º Provided service and support for 40 radios.
º Installed one Okidata 320, line impact printer.
RECREATION - ADMIN
º Trained 17 users in IFAS Upgrade, 10 users in Office Automation, and 2 users in Time Card
On-Line.
º Provided service and support for 48 radios.
º Created many maps showing parks and recreation sites. We also created maps for routes for
bike races and other events.
º Installed network cabling and relocated Cisco network switch equipment from the old
maintenance building into the new maintenance building.
RECREATION - ADMINISTRATION
º Completed 301 Work Orders.
º Upgraded GBA Software from version 6.70 to 6.71.
º Completed Business Analysis in preparation for Software RFP release.
º Completed RFP for Software/Technology Upgrade.
º Provided ongoing support for IT related purchases.
º Assisted in selecting a Vendor for the Recreation Software.
º Installed two HP R717 cameras with docking stations and accessories.
RECREATION - AQUATIC CENTER
º Completed 28 Work Orders.
RECREATION - AUGUSTA GOLF COURSE
º Completed 8 Work Orders.
º Resolved credit card processing issues.
º Provided ongoing support for the ChequePointe Application.
º Established and Implemented Backup procedures for the Golf Course server.
º Converted and installed a new Golf Course server.
º Transitioned to new Credit Card Processing software - PC Charge.
RECREATION - BERNIE WARD COMMUNITY CENTER
º Completed 7 Work Orders.
º Installed one HP DC5000 computer, monitor, and one HP Laser Jet 2430n.
RECREATION - BLYTHE PARK
º Completed 3 Work Orders.
º Installed one HP DC5000 computer, monitor, and one HP Laser Jet 2430n.
RECREATION - CARRIE J. MAYS
º Completed 2 Work Orders.
RECREATION - DIAMOND LAKES
º Completed 13 Work Orders.
RECREATION-FLEMING ATHLETIC OFFICE
º Installed one HP DC5000 computer, monitor, and one HP Laser Jet 2430n.
RECREATION-GARRETT COMMUNITY CENTER
º Trained 3 users in Office Automation.
º Completed 3 Work Orders.
RECREATION-H.H. BRIGHAM SENIOR
º Completed 2 Work Orders.
RECREATION-JULIAN SMITH PARK
º Trained 1 user in IFAS Upgrade.
RECREATION-MAY PARK COMMUNITY CENTER
º Completed 3 Work Orders.
º Installed one HP DC5000 computer, monitor, and one HP Laser Jet 2430n.
RECREATION-MCBEAN PARK
º Completed 13 Work Orders.
RECREATION-MCDUFFIE WOODS PARK
º Trained 2 users in Office Automation.
º Completed 12 Work Orders.
º Installed one HP DC5000 computer, monitor, and one HP Laser Jet 2430n.
RECREATION-NEWMAN TENNIS CENTER
º Completed 11 Work Orders.
RECREATION-SANDE HILLS COMMUNITY CENTER
º Completed 1 Work Order.
RECREATION-SENIOR ADULTS
º Completed 6 Work Orders.
RECREATION-THE BOATHOUSE COMMUNITY CENTER
º Completed 1 work Order.
RECREATION-WARREN ROAD COMMUNITY CENTER
º Trained 5 users in Office Automation.
º Completed 3 Work Orders.
RISK MANAGEMENT
º Trained 1 user in IFAS Upgrade and 2 users in Time Card On-Line.
º Completed 45 Work Orders.
º Generated reports from IFAS data.
RIVERWALK SPECIAL EVENTS
º Completed 10 Work Orders.
SHERIFF`S OFFICE - ADMINISTRATION
º Trained 4 users in IFAS Upgrade, 7 users in Office Automation, 6 users in SO Admin Ticket
Entry, 2 users in Time Card On-Line, 9 users in Office Automation, and 1 user in New World
Train the Trainer.
º Completed 188 Work Orders.
º Installed 50 new MDT units for the Sheriffs Department bringing the total number of MDT's
on the road to over 230 units.
º Provided service and support for 592 radios.
º Provided service and support for 230 MDT units.
º Provided ongoing support for the New World application.
º Provided ongoing support for the New World application.
º Created 20 custom reports in the New World software.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the ProComm/BIS application.
º Generated reports from IFAS data.
º Installed one DVD Burner.
SHERIFF`S OFFICE - BAILIFFS
º Completed 4 Work Orders.
SHERIFF`S OFFICE - BOOKING
º Converted mugshot database to New World System.
º Designed, developed, and implemented global CJIS lookup website.
º Designed, developed, and implemented historical data web site.
º Converted corrections data to New World System.
º Converted identity data to New World System.
º Converted citation data to New World System.
º Converted BIS code tables to New World System.
º Completed 149 Work Orders.
º Installed New World Systems Corrections module.
º Assisted in data-Migration from BIS system to New World Corrections.
º Implemented new Corrections Management System.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the Dynamic Imaging PictureLink application.
º Provided ongoing support for the Eyretel application.
º Installed one APC Es500 UPS.
º Installed one Okidata Microline 320n line impact printer and bottom feed tray.
SHERIFF`S OFFICE - CID
º Trained 11 users in Office Automation.
º Completed 431 Work Orders.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the Data Analysis and Mapping application.
º Provided ongoing support for the New World application.
º Installed one HP NC8230 laptop.
º Installed port replicator, and various accessories for HP NC8230 laptop.
º Installed 128mb memory for HP Laser Jet 2550n printer.
º Installed one Quic Disc DVD Duplicator.
º Installed one HP Scanjet 8250 scanner.
º Installed one HP Color Laser Jet 3600DN Printer.
º Installed one Canon DR-7580 scanner.
º Installed three DVD burners.
SHERIFF`S OFFICE - CIVIL
º Designed, developed, and implemented FIFA Tracking system.
º Trained 2 users in Office Automation.
º Completed 27 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
SHERIFF`S OFFICE - CRIME SCENE
º Completed 20 Work Orders.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the New World application.
SHERIFF`S OFFICE - DANIEL VILLAGE
º Trained 10 users in Office Automation.
º Completed 49 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
SHERIFF`S OFFICE - DARE
º Trained 5 users in Office Automation.
º Completed 12 Work Orders.
SHERIFF`S OFFICE - EVIDENCE
º Completed 10 Work Orders.
SHERIFF`S OFFICE - INTERNAL AFFAIRS
º Completed 30 Work Orders.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the Eyretel application.
º Provided ongoing support for the New World application.
SHERIFF`S OFFICE - JAIL ADMIN
º Trained 7 users in New World Train the Trainer and 4 users in Office Automation.
º Completed 398 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
º Installed on Wireless card for HP N800C laptop.
º Install eight Canon DR-2590c scanners.
SHERIFF`S OFFICE - K-9
º Completed 8 Work Orders.
SHERIFF`S OFFICE - NARCOTICS
º Completed 144 Work Orders.
º Created several maps for narcotics in regard to stake-out locations using aerial photography.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the New World application.
º Installed 12 HP NC8230 laptops for field use.
º Installed one external DVD burner.
SHERIFF`S OFFICE - PHINIZY
º Completed 99 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
º Installed one Canon Powershot Camera and accessories for mugshot.
SHERIFF`S OFFICE - QUATERMASTER
º Completed 3 Work Orders.
º Provided ongoing support for the Percs Quartermaster application.
º Provided ongoing support for the New World application.
SHERIFF`S OFFICE - RECORDS
º Developed 1 modification to the EDMS application.
º Completed 359 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the DataMaxx application.
º Installed one Printer Maintenance Kit for HP 8150n.
SHERIFF`S OFFICE - SOUTHGATE
º Trained 13 users in Office Automation.
º Completed 124 Work Orders.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the New World application.
º Installed two external CDRW for command vehicles.
SHERIFF`S OFFICE - TNG CENTER
º Completed 19 Work Orders.
SHERIFF`S OFFICE - WEED & SEED
º Created numerous maps for the Weed & Seed program to help determine locations in need
of the most help.
SOLICITOR GENERAL
º Converted Solicitor Cardfile to Prosecutor Dialog.
º Trained 3 users in IFAS Upgrade, 14 users in SOL PD Training, 10 users in SOL NW Basics
Training, and 12 users in Office Automation.
º Completed 318 Work Orders.
º Provided ongoing support for the ProComm/BIS application.
º Provided ongoing support for the Prosecutors Dialog application.
º Provided ongoing support for all IT purchases and services.
º Installed one HP Laser Jet 4250n printer.
SOLICITOR GENERAL VICTIM`S ASSISTANCE
º Completed 46 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the ProComm/BIS application.
SOLID WASTE COLLECTIONS & RECYCLING
º Developed 2 modifications to the Solid Waste Billing system.
SOLID WASTE DISPOSAL
º Completed 23 Work Orders.
SOLID WASTE LANDFILL
º Completed 11 Work Orders.
º Upgraded and installed new telephone system.
º Supervised the installation of a new VHF repeater system for Solid Waste to use at the
landfill.
º Provided service and support for 5 radios.
º Produced many maps and worked with consultants to provide Solid Waste with hauler areas
and addressing for billing.
º Worked with department to select a vendor for Solid Waste Landfill Management Software.
º Upgraded GBA Software from version 6.70 to 6.71.
º Coordinated implementation of Caterpillar Automated Diagnostic Technician Software.
º Provided ongoing support for GBA software.
STATE COURT JUDGE
º Developed EDMS application for tracking activity.
º Completed 15 Work Orders.
º Installed one wireless mouse.
SUPERIOR COURT JUDGE
º Designed, developed, and implemented jail interface report for New World System.
º Designed, developed, and implemented Criminal Calendar for New World System.
º Trained 1 user in IFAS & iUpgrade and 1 user in Office Automation.
º Completed 102 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Installed one HP Color Laser Jet 4700 printer.
TAG OFFICE – FARMER’S MARKET
º Installed VoIP services for credit card system.
º Completed 31 Work Orders.
º Created a Motor Vehicle performance measurement statistics spreadsheet.
º Install 3 512mb memory upgrades for computers.
TAG OFFICE – SOUTHSIDE
º Completed 17 Work Orders.
º Installed VoIP services for credit card systems.
º Installed one 512mb memory upgrades for computers.
TAX ASSESSORS
º Designed, developed, and implemented Sign-Out web page.
º Developed 1 Modification to the EDMS application.
º Trained 4 users in IFAS Upgrade, 27 users in VoIP, 1 user in Time Card On-Line, and 8
users in Office Automation.
º Completed 225 Work Orders.
º Converted users to Cisco VoIP phone system.
º Support the Tax Assessors Office with the Maps Online application, reducing customer
traffic in the Municipal Building.
º Implemented automated work order process between Planning & Zoning, Tax Assessor's
Office, and IT to make parcel mapping more efficient.
º Performed the Year End procedures for GA Boats.
º Performed the Year End procedures for new businesses.
º Developed better procedures for National Change of Address (NCOA) processing.
º Provided ongoing support for the WinGAP Application.
º Created multiple reports for the Tax Assessor's Office.
º Trained and Implemented Parcel Check-In/Check-Out process allowing Appraisers to update
records in the field.
º Trained and Implemented Photo Check-In/Check-Out process allowing Appraisers to update
records in the field.
º Restricted security access to the WinGAP server.
º Provided ongoing support for the TACS Application.
º Assisted in creating the Assessment Change Notices.
º Assisted in creating the Tax Digest Files for the Tax Commissioner's Office.
º Conducted monthly status meetings to stay on top of all IT needs.
º Provided ongoing support for IT related purchases.
º Provided support for the WinGAP Year-End process.
º Installed memory upgrade for D510 computer.
º Installed one HP DesignJet 500 plotter.
º Installed nine HP Table PC tc4400 with accessories. Including nine HP L1706 monitors.
º Installed nine HP M425 cameras with accessories.
º Installed one HP Laser Jet 3600dn printer.
TAX COMMISSIONER
º Trained 3 users in IFAS 7I Upgrade and 3 users in Time Card On-Line.
º Completed 141 Work Orders.
º Updated and installed new services for credit card system.
º Attended periodic Status Meetings to stay on top of all IT needs.
º Provided ongoing support for IT related purchases.
º Provided ongoing support for the VCS Tax 2000 Application.
º Provided support for the electronic FiFA Interface with Clerk of Court.
º Trained and implemented the scanning of real estate Homestead Cards.
º Created a process to display Properties to be sold at Levy Sale on the TCO Web Site.
º Provided support for the outsourcing of delinquent tax collections with DTSi.
º Provided support for the mailing of Homestead Application Cards.
º Provided support for the Property Tax Billing.
º Provided support for the Mobile Home Tax Billing.
º Provided support for the Tax Digest Preparation.
º Provided support for the Intent to FiFa Notices.
º Reconfigured the VCS Tax 2000 servers.
º Assisted with the implementation of the Electronic Filing of Bankruptcies.
TAX COMMISSIONER - SOUTHSIDE
º Trained 1 user in IFAS 7i Upgrade.
TRANSIT DEPARTMENT
º Trained 3 users in IFAS Upgrade, 15 users in VoIP, and 2 users in Office Automation.
º Trained 3 users in IFAS Upgrade.
º Completed 93 Work Orders.
º Provided service and support for 58 radios.
º Worked with Transit to produce new route maps for the regular bus routes and worked with
the TRAPEZE software for the ADA program.
º Installed Braille Printer to facilitate printing bus schedules for the visually handicapped.
º Implemented the Certification Module of the Trapeze Software to facilitate transit rider
eligibility certification.
º Upgraded MaintStar Software.
º Began planning the implementation of the Trapeze MapMaker module for enhanced route
planning and customer service.
º Installed new Cisco switch network equipment in transit closet.
º Installed one ViewPlus Braille Embosser printer.
º Installed one Canon DR-2580 scanner.
TREES AND LANDSCAPE
º Created maps for Trees & Landscape to help with beatification and irrigation of numerous
areas in Augusta.
UTILITIES - BAY STREET
º Trained 5 users in IFAS 7i Upgrade, 23 users in Office Automation, and 1 user in Time
Cards On-Line.
º Completed 475 Work Orders.
º Installed VoIP services for second floor expansion project.
º Provided service and support for 34 radios.
º Installed new GIS server for Utilities.
º Installed new Portal server for Utilities.
º Moved the Gas Detection switch from the drafting area to the training office on the second
floor.
º Installed one HP NW8240 laptop, accessories and two HP L1904 monitors.
º Installed three licensed copies of AutoCAD Land Desktop 2006.
º Installed two HP NC8230 laptop and accessories.
º Installed two HP NC8230 laptops, two HP L1955 monitors, and accessories.
º Installed one HP Laser Jet 5100 printer.
º Installed one Cisco wireless card for HP NW8000 laptop.
º Installed memory upgraded for HP NW8000 laptop.
º Installed one Canon DR-2580C scanner.
º Installed three HP NC8430 laptops and accessories.
º Installed four HP NX6125 laptops and accessories.
º Installed one HP DX5150 computer and monitor.
º Installed one port replicator for HP NW8240 laptop.
UTILITIES - CENTRAL AVE
º Trained 1 user in IFAS 7i Upgrade, and 4 users in Office Automation.
º Completed 106 Work Orders.
º Provided service and support for 33 radios.
º Moved Gas Detector Switch from back of the building to the front by the dispatcher’s desk.
º Installed one HP Laser Jet 5100n Printer.
º Installed four HP DX5150 computers and monitors.
UTILITIES - HIGHLAND AVE FILTER
º Completed 1 Work Order.
UTILITIES - HIGHLAND AVE FILTER PLANT
º Provided service and support for 11 radios.
º Installed one HP R717 camera and accessories.
º Installed one HP L1955 19” LCD Flat Monitor.
º Installed two HP DX5150 computers and monitors.
º Installed two HP DX5150 computer and monitors.
º Installed one HP 5550DN Laser Jet Printer.
UTILITIES - HIGHWAY 25
º Trained 1 user in IFAS 7i Upgrade, 1 user in Time Card On-Line and 17 users in Office
Automation.
º Completed 218 Work Orders.
º Provided service and support for 29 radios.
º Moved the Gas Detector Switch from Utilities 25 to the Max Hicks plant.
º Installed two HP R717 cameras and accessories.
º Installed one DVD Burner.
º Installed two Ithaca 93+ receipt printers.
º Installed nineteen HP DX5150 computers and monitors.
º Installed one HP Laser Jet 4350N printer.
UTILITIES - MUNICIPAL BLDG.
º Trained 2 users in IFAS 7i Upgrade and 7 in Office Automation.
º Completed 187 Work Orders.
º Implemented Customer Service Call Center.
º Installed seven HP DX5150 computers and monitors.
UTILITIES - N. MAX HICKS WATER TREATMENT PLANT
º Trained 8 users in Office Automation.
º Completed 121 Work Orders.
º Installed VoIP services at Max Hicks Trailer Park.
º Provided service and support for 45 radios.
º Installed one HP 4700DN Laser Jet Printer.
º Installed three extra 80gig hard drives for laptops.
UTILITIES - PLANT 2
º Completed 1 Work Order.
UTILITIES - PLANT 3
º Completed 5 Work Orders.
UTILITIES - RAW WATER PUMPING
º Completed 9 Work Orders.
UTILITIES - RAW WATER PUMPING STATION
º Trained 3 users in Office Automation.
º Provided service and support for 7 radios.
UTILITIES - WASTE WATER TREATMENT
º Completed 68 Work Orders.
º Installed one HP LaserJet 3600dn printer.
UTILITIES ADMINISTRATION
º Completed 40 Work Orders.
º Installed New RS6000 server in preparation of Enquesta conversion.
º Assisted in data-migration for Enquesta upgrade.
º Provided ongoing support for GBA software.
º Provided ongoing support for enQuesta customer service and billing software.
º Provided ongoing support for MVRS Meter Reader software.
º Implemented upgrade of ESS Compliance Suite software to a networked version.
º Provided ongoing support for Operator10 Software at Wastewater Treatment Plant.
º Provided ongoing support for TelePath Interactive Voice Response (IVR) system.
º Upgraded enQuesta customer service and billing software from version 1.0 to 3.0.
º Upgraded GBA Software from version 6.70 to 6.71.
º Supported the implementation of 2006 water rates.
UTILITIES- CENTRAL AVE
º Installed two DVD Burners.
WARRANTS
º Developed 3 modifications to the Pre-Warrant Hearing system.
º Designed, developed, and implemented warrant printing interface for New World System.
º Completed 51 Work Orders.
º Provided ongoing support for the New World application.
º Provided ongoing support for all IT purchases and services.
º Provided ongoing support for the ProComm/BIS application.
º Installed one keyboard for a computer.
WEED & SEED
º Trained 1 user in IFAS 7i Upgrade, and 5 users in Office Automation.
º Completed 26 Work Orders.
º Provided ongoing support for all IT purchases and services.
º Installed thirteen DX2000 computers and monitors.
Public Safety Committee Meeting
4/9/2007 3:00 PM
Private Security
Department:Clerk of Commission
Caption:Discuss private security at public/private events. (Requested
by Commissioner Williams)
Background:
Analysis:
Financial Impact:
Alternatives:
Recommendation:
Funds are
Available in the
Following
Accounts:
REVIEWED AND APPROVED BY:
Clerk of Commission